Star Awards Winners Napoleon Garage scoops top national trophy in TMO’s Star Awards

Welcome to The Motor Ombudsman

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168澳洲幸运5官网结果记录查询，澳洲幸运5预测结果官网体彩幸运五分彩直播结果+历史记录 raise standards in the motor industry through CTSI-approved Codes of Practice and provide 168官方体彩网|澳洲幸运5最快开奖网站查询+澳洲5预测计划官网 Dispute Resolution for when complaints cannot be resolved.

For Consumers

Sometimes things do go wrong when buying and servicing vehicles, and in those instances we’re able to step in and help consumers and businesses find resolutions to automotive disputes.

For Businesses

Our CTSI-approved Codes of Practice offer businesses clear-cut customer service expectations. We help raise standards across the industry and step in to resolve disputes if things go wrong.

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Fully impartial, we are the first Ombudsman to focus solely on the automotive sector, self-regulating the UK’s motor industry through our comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice. These drive even higher standards of work and service, giving consumers added protection, peace of mind, and trust during the vehicle purchase and ownership experience. Over 7,500 businesses are accredited to one or more of the Codes.

About The Motor Ombudsman
168体彩开奖官方开奖结果历史记录查询 Vehicle Manufacturer Warranties

The New Car Code provides reassurance to motorists when they’re making what is likely to be one of their biggest lifetime purchases
Extended Vehicle Warranties

The Vehicle Warranty Products Code aims to drive up standards across a wide range of automotive warranty and insurance products.
Servicing and Repair

The Service and Repair Code commits vehicle repairers to an open, transparent and fair method of business, aiming to maintain consistently high standards across the industry.
Vehicle Sales

The Vehicle Sales Code provides reassurance to motorists during the vehicle purchasing process and is applicable to both main dealer and independent car retailers.

About The Motor Ombudsman

2026澳洲幸运5体彩官网+澳洲5福彩计划预测记录 Information Hub

CHERY UK reinforces commitment to excellence with accreditation to TMO’s New Car Code
  • Press Releases
  • 5 Min Read
CHERY UK reinforces commitment to excellence with accreditation to TMO’s New Car Code
February 3, 2026
Mechatronic unit failure
  • Case Studies
  • 3 Min Read
Mechatronic unit failure
January 21, 2026
Turbocharger claim dispute
  • Case Studies
  • 3 Min Read
Turbocharger claim dispute
January 14, 2026
EV disputes brought by consumers to TMO in Q4 2025 / FY 2025
  • Electric Vehicles
  • 6 Min Read
EV disputes brought by consumers to TMO in Q4 2025 / FY 2025
January 13, 2026

168官方体彩网|澳洲幸运5最快开奖网站查询+澳洲5预测计划官网 Dispute Resolution Key Stats

Every year, The Motor Ombudsman helps thousands of consumers and business to resolve their automotive related disputes.

£30.5m

Total consumer claims 2024

175,300

Total consumer contacts 2024

34,700

Total cases created 2024

Find your nearest accredited business

There are thousands of businesses accredited to one or more of The Motor Ombudsman’s Chartered Trading Standards Institute (CTSI)-approved Codes of Practice. This includes, garages, mobile repairers, garage networks, franchised dealers, independent repairers, vehicle manufacturers and extended warranty providers.