{"id":9,"date":"2025-03-03T11:24:49","date_gmt":"2025-03-03T11:24:49","guid":{"rendered":"https:\/\/www.themotorombudsman.org\/?page_id=9"},"modified":"2025-12-02T16:22:10","modified_gmt":"2025-12-02T16:22:10","slug":"home","status":"publish","type":"page","link":"https:\/\/www.themotorombudsman.org\/","title":{"rendered":"Home"},"content":{"rendered":"<section class=\"hero-sec\" style=\"background-image: url('https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/03\/hero-bg.png');\">\r\n    <div class=\"container\">\r\n        <div class=\"row\">\r\n            <div class=\"col-md-12\">\r\n                <div class=\"text-box\">\r\n                                            <h6 class=\"text-white\">Welcome to The Motor Ombudsman<\/h6>\r\n                    \r\n                                            <h1 class=\"text-white\">We are the <span>Ombudsman<\/span> for the motor industry\r\n<\/h1>\r\n                    \r\n                                            <p class=\"text-white\">We raise standards in the motor industry through CTSI-approved Codes of Practice and provide dispute resolution for when complaints cannot be resolved.<\/p>\r\n                                    <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n\n\n<section class=\"consumer-sec\">\r\n    <div class=\"container\">\r\n        <div class=\"row\">\r\n            <div class=\"col-lg-6\">\r\n                <div class=\"card consumer-card\">\r\n                    <div class=\"card-top-header\">\r\n                        <h4 class=\"text-white\">For Consumers<\/h4>\r\n                                                    <a href=\"\/consumers\/\" class=\"btn-arrow\" target=\"\">\r\n                                <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/right-arrow2.svg\" alt=\"\">\r\n                            <\/a>\r\n                                            <\/div>\r\n                    <p class=\"text-white\">Sometimes things do go wrong when buying and servicing vehicles, and in those instances we\u2019re able to step in and help consumers and businesses find resolutions to automotive disputes.<\/p>\r\n                    <div class=\"btns-list\">\r\n                        <ul>\r\n                                                                <li>\r\n                                        <a href=\"\/consumers\/make-a-complaint\/\" class=\"btn-answer\" target=\"\">\r\n                                            <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/arrow-box.svg\" alt=\"\">\r\n                                            Resolve a dispute                                        <\/a>\r\n                                    <\/li>\r\n                                                                    <li>\r\n                                        <a href=\"https:\/\/businesses.themotorombudsman.org\/\" class=\"btn-answer\" target=\"_blank\">\r\n                                            <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/arrow-box.svg\" alt=\"\">\r\n                                            Find or rate a business                                        <\/a>\r\n                                    <\/li>\r\n                                                                    <li>\r\n                                        <a href=\"\/knowledge\/\" class=\"btn-answer\" target=\"\">\r\n                                            <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/arrow-box.svg\" alt=\"\">\r\n                                            Find an answer                                        <\/a>\r\n                                    <\/li>\r\n                                                        <\/ul>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            <div class=\"col-lg-6\">\r\n                <div class=\"card business-card\">\r\n                    <div class=\"card-top-header\">\r\n                        <h4 class=\"text-white\">For Businesses<\/h4>\r\n                                                    <a href=\"\/garages\/\" class=\"btn-arrow\" target=\"\">\r\n                                <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/right-arrow2.svg\" alt=\"\">\r\n                            <\/a>\r\n                                            <\/div>\r\n                    <p class=\"text-white\">Our CTSI-approved Codes of Practice offer businesses clear-cut customer service expectations. We help raise standards across the industry and step in to resolve disputes if things go wrong.<\/p>\r\n                    <div class=\"btns-list\">\r\n                        <ul>\r\n                                                                <li>\r\n                                        <a href=\"\/garages\/tmo-accreditation\/benefits-of-joining\/\" class=\"btn-answer\" target=\"\">\r\n                                            <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/arrow-box.svg\" alt=\"\">\r\n                                            Join today                                        <\/a>\r\n                                    <\/li>\r\n                                                                    <li>\r\n                                        <a href=\"\/garages\/events\/\" class=\"btn-answer\" target=\"\">\r\n                                            <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/arrow-box.svg\" alt=\"\">\r\n                                            Events                                        <\/a>\r\n                                    <\/li>\r\n                                                                    <li>\r\n                                        <a href=\"\/consumers\/our-codes-of-practice\/\" class=\"btn-answer\" target=\"\">\r\n                                            <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/arrow-box.svg\" alt=\"\">\r\n                                            Our Codes of Practice                                        <\/a>\r\n                                    <\/li>\r\n                                                        <\/ul>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n\n\n<section class=\"about-sec\">\r\n    <div class=\"container\">\r\n        <div class=\"row\">\r\n            <div class=\"col-lg-6\">\r\n                <div class=\"text-box\">\r\n                    <h2>We are <span>dedicated to the UK<\/span> <span>  motor industry,<\/span> enhancing standards and consumer protection.<\/h2>\r\n                    <p>Fully impartial, we are the first Ombudsman to focus solely on the automotive sector, self-regulating the UK\u2019s motor industry through our comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice. These drive even higher standards of work and service, giving consumers added protection, peace of mind, and trust during the vehicle purchase and ownership experience. Over 7,500 businesses are accredited to one or more of the Codes.<\/p>\n\r\n                                            <a href=\"\/about-us\/\" class=\"btn btn-primary d-md-inline-block d-none\" target=\"\">\r\n                            About The Motor Ombudsman                        <\/a>\r\n                                    <\/div>\r\n            <\/div>\r\n            <div class=\"col-lg-6\">\r\n                <div class=\"mt-172\">\r\n                                                                                                                    <a href=\"\/consumers\/our-codes-of-practice\/new-car-code\/\">\r\n                                                                <div class=\"vehicle-card\">\r\n                                <div class=\"img-holder\">\r\n                                                                            <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/07\/Vehicle-Sales-4-scaled.jpg\" alt=\"\" class=\"img-fluid\">\r\n                                                                    <\/div>\r\n                                <div class=\"flex-1\">\r\n                                                                        <h5 class=\"text-red\">\r\n                                                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/03\/file-icon.svg\" alt=\"\">\r\n                                                                                Vehicle Manufacturer Warranties                                    <\/h5>\r\n                                    <p>The New Car Code provides reassurance to motorists when they\u2019re making what is likely to be one of their biggest lifetime purchases<\/p>\r\n                                <\/div>\r\n                            <\/div>\r\n                                                                   <\/a>\r\n                                                                                                                                    <a href=\"\/consumers\/our-codes-of-practice\/vehicle-warranty-products-code\/\">\r\n                                                                <div class=\"vehicle-card\">\r\n                                <div class=\"img-holder\">\r\n                                                                            <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/06\/AdobeStock_364268623-1-scaled.jpeg\" alt=\"\" class=\"img-fluid\">\r\n                                                                    <\/div>\r\n                                <div class=\"flex-1\">\r\n                                                                        <h5 class=\"text-blue\">\r\n                                                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/03\/shield-file.svg\" alt=\"\">\r\n                                                                                Extended Vehicle Warranties                                    <\/h5>\r\n                                    <p>The Vehicle Warranty Products Code aims to drive up standards across a wide range of automotive warranty and insurance products.<\/p>\r\n                                <\/div>\r\n                            <\/div>\r\n                                                                   <\/a>\r\n                                                                                                                                    <a href=\"\/consumers\/our-codes-of-practice\/service-repair-code\/\">\r\n                                                                <div class=\"vehicle-card\">\r\n                                <div class=\"img-holder\">\r\n                                                                            <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/03\/car-3.png\" alt=\"\" class=\"img-fluid\">\r\n                                                                    <\/div>\r\n                                <div class=\"flex-1\">\r\n                                                                        <h5 class=\"text-pink\">\r\n                                                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/03\/service-icon.svg\" alt=\"\">\r\n                                                                                Servicing and Repair                                    <\/h5>\r\n                                    <p>The Service and Repair Code commits vehicle repairers to an open, transparent and fair method of business, aiming to maintain consistently high standards across the industry.<\/p>\r\n                                <\/div>\r\n                            <\/div>\r\n                                                                   <\/a>\r\n                                                                                                                                    <a href=\"\/consumers\/our-codes-of-practice\/vehicle-sales-code\/\">\r\n                                                                <div class=\"vehicle-card\">\r\n                                <div class=\"img-holder\">\r\n                                                                            <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/06\/AdobeStock_859769893-scaled.jpeg\" alt=\"\" class=\"img-fluid\">\r\n                                                                    <\/div>\r\n                                <div class=\"flex-1\">\r\n                                                                        <h5 class=\"text-yellow\">\r\n                                                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/03\/laptop-icon.svg\" alt=\"\">\r\n                                                                                Vehicle Sales                                    <\/h5>\r\n                                    <p>The Vehicle Sales Code provides reassurance to motorists during the vehicle purchasing process and is applicable to both main dealer and independent car retailers.<\/p>\r\n                                <\/div>\r\n                            <\/div>\r\n                                                                   <\/a>\r\n                                                                                                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n        <div class=\"text-center d-block d-md-none\">\r\n                            <a href=\"\/about-us\/\" class=\"btn btn-primary\" target=\"\">\r\n                    About The Motor Ombudsman                <\/a>\r\n                    <\/div>\r\n    <\/div>\r\n<\/section>\r\n\n\n<section class=\"resource-sec\">\r\n    <div class=\"container\">\r\n        <div class=\"row\">\r\n            <div class=\"col-md-12\">\r\n                <div id=\"carouselExampleIndicators\" class=\"carousel slide\" data-interval=\"5000\" data-bs-ride=\"carousel\">\r\n\r\n                    <!-- Top Carousel Indicators -->\r\n                    <div class=\"indicator-wrapper\">\r\n                        <div class=\"carousel-indicators slider-btns\">\r\n                                                                <button type=\"button\"\r\n                                        data-bs-target=\"#carouselExampleIndicators\"\r\n                                        data-bs-slide-to=\"0\"\r\n                                        class=\"active\"\r\n                                        aria-current=\"true\"                                        aria-label=\"Slide 1\">\r\n                                        <span>01<\/span>\r\n                                        &#8216;Steer&#8217;                                    <\/button>\r\n                                                                        <button type=\"button\"\r\n                                        data-bs-target=\"#carouselExampleIndicators\"\r\n                                        data-bs-slide-to=\"1\"\r\n                                        class=\"\"\r\n                                                                                aria-label=\"Slide 2\">\r\n                                        <span>02<\/span>\r\n                                        The EV Resource Hub                                    <\/button>\r\n                                                                        <button type=\"button\"\r\n                                        data-bs-target=\"#carouselExampleIndicators\"\r\n                                        data-bs-slide-to=\"2\"\r\n                                        class=\"\"\r\n                                                                                aria-label=\"Slide 3\">\r\n                                        <span>03<\/span>\r\n                                        2025 Star Awards                                    <\/button>\r\n                                                                        <button type=\"button\"\r\n                                        data-bs-target=\"#carouselExampleIndicators\"\r\n                                        data-bs-slide-to=\"3\"\r\n                                        class=\"\"\r\n                                                                                aria-label=\"Slide 4\">\r\n                                        <span>04<\/span>\r\n                                        Car Purchase &amp; Repair Process                                    <\/button>\r\n                                                                        <button type=\"button\"\r\n                                        data-bs-target=\"#carouselExampleIndicators\"\r\n                                        data-bs-slide-to=\"4\"\r\n                                        class=\"\"\r\n                                                                                aria-label=\"Slide 5\">\r\n                                        <span>05<\/span>\r\n                                        Used Car Buying Guide                                    <\/button>\r\n                                                            <\/div>\r\n                    <\/div>\r\n\r\n                    <!-- Carousel Inner (Slides) -->\r\n                    <div class=\"carousel-inner\">\r\n                                                        <div class=\"carousel-item active\">\r\n                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/07\/iStock-2187819872.jpg\" class=\"d-block w-100\" alt=\"Taking a break, Male mechanic sitting on the floor in a garage against a row of tyres\">\r\n                                    <div class=\"resource-box\">\r\n                                        <h6>&#8216;Steer&#8217;<\/h6>\r\n                                        <h3>A positive steer for mental health<\/h3>\r\n                                        <p>A valuable resource written in association with Ben to help automotive businesses support staff facing mental health struggles<\/p>\r\n                                                                                                                            <a href=\"\/steer\/\" class=\"btn btn-primary\" target=\"\">\r\n                                                Learn more                                            <\/a>\r\n                                                                            <\/div>\r\n                                <\/div>\r\n                                                                <div class=\"carousel-item \">\r\n                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/03\/slide-1.png\" class=\"d-block w-100\" alt=\"\">\r\n                                    <div class=\"resource-box\">\r\n                                        <h6>The EV Resource Hub<\/h6>\r\n                                        <h3>Access the latest information on electric vehicles<\/h3>\r\n                                        <p>Read, access and download our latest news and information on electric vehicles (EVs).<\/p>\r\n                                                                                                                            <a href=\"\/electric-vehicles\/\" class=\"btn btn-primary\" target=\"\">\r\n                                                Learn more                                            <\/a>\r\n                                                                            <\/div>\r\n                                <\/div>\r\n                                                                <div class=\"carousel-item \">\r\n                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2024\/11\/AJ-Fleetcare-is-named-the-winner-of-the-2024-Garage-Star-Award-for-the-North-and-the-National-trophy.jpg\" class=\"d-block w-100\" alt=\"\">\r\n                                    <div class=\"resource-box\">\r\n                                        <h6>2025 Star Awards<\/h6>\r\n                                        <h3>The Star Awards are open for nominations<\/h3>\r\n                                        <p>Nominate a garage, dealer, vehicle manufacturer or warranty provider<\/p>\r\n                                                                                                                            <a href=\"\/awards\" class=\"btn btn-primary\" target=\"\">\r\n                                                Learn more                                            <\/a>\r\n                                                                            <\/div>\r\n                                <\/div>\r\n                                                                <div class=\"carousel-item \">\r\n                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/06\/AdobeStock_364268623-scaled.jpeg\" class=\"d-block w-100\" alt=\"\">\r\n                                    <div class=\"resource-box\">\r\n                                        <h6>Car Purchase &amp; Repair Process<\/h6>\r\n                                        <h3>The Motor Ombudsman<\/h3>\r\n                                        <p>Helping consumers through the car purchase and repair process<\/p>\r\n                                                                                                                            <a href=\"\/category\/useful-information\/motoring-advice\/car-buying-tips\" class=\"btn btn-primary\" target=\"\">\r\n                                                Learn more                                            <\/a>\r\n                                                                            <\/div>\r\n                                <\/div>\r\n                                                                <div class=\"carousel-item \">\r\n                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/06\/TMO-poll-shows-travelling-to-Europe-by-car-for-a-holiday-is-unfamiliar-territory-for-over-half-of-motorists-1.jpg\" class=\"d-block w-100\" alt=\"\">\r\n                                    <div class=\"resource-box\">\r\n                                        <h6>Used Car Buying Guide<\/h6>\r\n                                        <h3>#Driving Decisions Used Car Buying Guide<\/h3>\r\n                                        <p>Helping consumers through the vehicle purchase process<\/p>\r\n                                                                                                                            <a href=\"\/used-cars\/\" class=\"btn btn-primary\" target=\"\">\r\n                                                Learn more                                            <\/a>\r\n                                                                            <\/div>\r\n                                <\/div>\r\n                                                    <\/div>\r\n\r\n                    <!-- Bottom Carousel Indicators -->\r\n                    <div class=\"indicators\">\r\n                        <div class=\"carousel-indicators\">\r\n                                                                <button type=\"button\"\r\n                                        data-bs-target=\"#carouselExampleIndicators\"\r\n                                        data-bs-slide-to=\"0\"\r\n                                        class=\"active\"\r\n                                        aria-current=\"true\"                                        aria-label=\"Slide 1\">\r\n                                    <\/button>\r\n                                                                        <button type=\"button\"\r\n                                        data-bs-target=\"#carouselExampleIndicators\"\r\n                                        data-bs-slide-to=\"1\"\r\n                                        class=\"\"\r\n                                                                                aria-label=\"Slide 2\">\r\n                                    <\/button>\r\n                                                                        <button type=\"button\"\r\n                                        data-bs-target=\"#carouselExampleIndicators\"\r\n                                        data-bs-slide-to=\"2\"\r\n                                        class=\"\"\r\n                                                                                aria-label=\"Slide 3\">\r\n                                    <\/button>\r\n                                                                        <button type=\"button\"\r\n                                        data-bs-target=\"#carouselExampleIndicators\"\r\n                                        data-bs-slide-to=\"3\"\r\n                                        class=\"\"\r\n                                                                                aria-label=\"Slide 4\">\r\n                                    <\/button>\r\n                                                                        <button type=\"button\"\r\n                                        data-bs-target=\"#carouselExampleIndicators\"\r\n                                        data-bs-slide-to=\"4\"\r\n                                        class=\"\"\r\n                                                                                aria-label=\"Slide 5\">\r\n                                    <\/button>\r\n                                                            <\/div>\r\n\r\n                        <!-- Carousel Arrows -->\r\n                        <div class=\"slider-arrows\">\r\n                            <button class=\"carousel-control-prev\" type=\"button\" data-bs-target=\"#carouselExampleIndicators\" data-bs-slide=\"prev\">\r\n                                <span class=\"carousel-control-prev-icon\" aria-hidden=\"true\"><\/span>\r\n                                <span class=\"visually-hidden\">Previous<\/span>\r\n                            <\/button>\r\n                            <button class=\"carousel-control-next\" type=\"button\" data-bs-target=\"#carouselExampleIndicators\" data-bs-slide=\"next\">\r\n                                <span class=\"carousel-control-next-icon\" aria-hidden=\"true\"><\/span>\r\n                                <span class=\"visually-hidden\">Next<\/span>\r\n                            <\/button>\r\n                        <\/div>\r\n                    <\/div>\r\n\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n\n\n<section class=\"information-sec\">\r\n    <div class=\"container\">\r\n        <div class=\"row\">\r\n            <div class=\"col-md-12\">\r\n                <div class=\"information-title\">\r\n                    <h2>Information Hub<\/h2>\r\n                                            \r\n                <\/div>\r\n                <div class=\"swiper mySwiper\">\r\n                    <div class=\"swiper-wrapper\">\r\n                                                        <div class=\"swiper-slide\">\r\n                                    <a href=\"https:\/\/www.themotorombudsman.org\/press-releases\/chery-uk-reinforces-commitment-to-excellence-with-accreditation-to-tmos-new-car-code\/\">\r\n                                    <div class=\"information-card information-cardgreen\">\r\n                                        \r\n                                                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2026\/02\/CHERY-UK-gains-accreditation-to-TMOs-New-Car-Code-1-WEBP-1024x683.webp\" alt=\"CHERY UK reinforces commitment to excellence with accreditation to TMO&#8217;s New Car Code\" class=\"img-fluid\">\r\n                                                                                <ul class=\"information-tag\">\r\n                                            <li class=\"tag-1\">Press Releases<\/li>\r\n                                            <li class=\"tag-2\">\r\n                                                <svg class=\"icon-clock\" width=\"12\" height=\"13\" viewBox=\"0 0 12 13\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n        <g clip-path=\"url(#clip0_2024_741)\">\r\n            <path d=\"M6 0.5C2.7 0.5 0 3.2 0 6.5C0 9.8 2.7 12.5 6 12.5C9.3 12.5 12 9.8 12 6.5C12 3.2 9.3 0.5 6 0.5ZM6 11.3C3.36 11.3 1.2 9.14 1.2 6.5C1.2 3.86 3.36 1.7 6 1.7C8.64 1.7 10.8 3.86 10.8 6.5C10.8 9.14 8.64 11.3 6 11.3Z\" fill=\"currentColor\"><\/path>\r\n            <path d=\"M6.59648 6.26234V3.50234C6.59648 3.14234 6.35648 2.90234 5.99648 2.90234C5.63648 2.90234 5.39648 3.14234 5.39648 3.50234V6.50234C5.39648 6.68234 5.45648 6.80234 5.57648 6.92234L6.83648 8.18234C7.19648 8.48234 7.55648 8.30234 7.67648 8.18234C7.91648 7.94234 7.91648 7.58234 7.67648 7.34234L6.59648 6.26234Z\" fill=\"currentColor\"><\/path>\r\n        <\/g>\r\n        <defs>\r\n            <clipPath id=\"clip0_2024_741\">\r\n                <rect width=\"12\" height=\"12\" fill=\"white\" transform=\"translate(0 0.5)\"><\/rect>\r\n            <\/clipPath>\r\n        <\/defs>\r\n    <\/svg>\r\n                                                5 Min Read                                            <\/li>\r\n                                        <\/ul>\r\n                                        <div class=\"information-title-div\"><h5>CHERY UK reinforces commitment to excellence with accreditation to TMO&#8217;s New Car Code<\/h5><\/div>\r\n                                        <div class=\"information-card-footer infcard6\">\r\n                                            <span>February 3, 2026<\/span>\r\n                                            <div href=\"https:\/\/www.themotorombudsman.org\/press-releases\/chery-uk-reinforces-commitment-to-excellence-with-accreditation-to-tmos-new-car-code\/\" class=\"btn-arrow green\">\r\n                                                <svg\r\n                                    xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\r\n                                    width=\"10\"\r\n                                    height=\"10\"\r\n                                    viewBox=\"0 0 10 10\"\r\n                                    fill=\"none\"\r\n                                >\r\n                                    <path\r\n                                        fill-rule=\"evenodd\"\r\n                                        clip-rule=\"evenodd\"\r\n                                        d=\"M9.75592 0.244078C10.0814 0.569515 10.0814 1.09715 9.75592 1.42259L1.42259 9.75592C1.09715 10.0814 0.569515 10.0814 0.244078 9.75592C-0.0813592 9.43049 -0.0813592 8.90285 0.244078 8.57741L8.57741 0.244078C8.90285 -0.0813592 9.43049 -0.0813592 9.75592 0.244078Z\"\r\n                                        fill=\"currentColor\"\r\n                                    ><\/path>\r\n                                    <path\r\n                                        fill-rule=\"evenodd\"\r\n                                        clip-rule=\"evenodd\"\r\n                                        d=\"M3.72529e-08 0.833333C3.72529e-08 0.373096 0.373096 3.72529e-08 0.833333 3.72529e-08H9.16667C9.6269 3.72529e-08 10 0.373096 10 0.833333V9.16667C10 9.6269 9.6269 10 9.16667 10C8.70643 10 8.33333 9.6269 8.33333 9.16667V1.66667H0.833333C0.373096 1.66667 3.72529e-08 1.29357 3.72529e-08 0.833333Z\"\r\n                                        fill=\"currentColor\"\r\n                                    ><\/path>\r\n                                <\/svg>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/a>\r\n                                <\/div>\r\n                                                                <div class=\"swiper-slide\">\r\n                                    <a href=\"https:\/\/www.themotorombudsman.org\/case-studies\/mechatronic-unit-failure\/\">\r\n                                    <div class=\"information-card information-cardblue\">\r\n                                        \r\n                                                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/06\/Vehicle-Sales-1-1024x370.jpg\" alt=\"Mechatronic unit failure\" class=\"img-fluid\">\r\n                                                                                <ul class=\"information-tag\">\r\n                                            <li class=\"tag-1\">Case Studies<\/li>\r\n                                            <li class=\"tag-2\">\r\n                                                <svg class=\"icon-clock\" width=\"12\" height=\"13\" viewBox=\"0 0 12 13\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n        <g clip-path=\"url(#clip0_2024_741)\">\r\n            <path d=\"M6 0.5C2.7 0.5 0 3.2 0 6.5C0 9.8 2.7 12.5 6 12.5C9.3 12.5 12 9.8 12 6.5C12 3.2 9.3 0.5 6 0.5ZM6 11.3C3.36 11.3 1.2 9.14 1.2 6.5C1.2 3.86 3.36 1.7 6 1.7C8.64 1.7 10.8 3.86 10.8 6.5C10.8 9.14 8.64 11.3 6 11.3Z\" fill=\"currentColor\"><\/path>\r\n            <path d=\"M6.59648 6.26234V3.50234C6.59648 3.14234 6.35648 2.90234 5.99648 2.90234C5.63648 2.90234 5.39648 3.14234 5.39648 3.50234V6.50234C5.39648 6.68234 5.45648 6.80234 5.57648 6.92234L6.83648 8.18234C7.19648 8.48234 7.55648 8.30234 7.67648 8.18234C7.91648 7.94234 7.91648 7.58234 7.67648 7.34234L6.59648 6.26234Z\" fill=\"currentColor\"><\/path>\r\n        <\/g>\r\n        <defs>\r\n            <clipPath id=\"clip0_2024_741\">\r\n                <rect width=\"12\" height=\"12\" fill=\"white\" transform=\"translate(0 0.5)\"><\/rect>\r\n            <\/clipPath>\r\n        <\/defs>\r\n    <\/svg>\r\n                                                3 Min Read                                            <\/li>\r\n                                        <\/ul>\r\n                                        <div class=\"information-title-div\"><h5>Mechatronic unit failure<\/h5><\/div>\r\n                                        <div class=\"information-card-footer infcard6\">\r\n                                            <span>January 21, 2026<\/span>\r\n                                            <div href=\"https:\/\/www.themotorombudsman.org\/case-studies\/mechatronic-unit-failure\/\" class=\"btn-arrow blue\">\r\n                                                <svg\r\n                                    xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\r\n                                    width=\"10\"\r\n                                    height=\"10\"\r\n                                    viewBox=\"0 0 10 10\"\r\n                                    fill=\"none\"\r\n                                >\r\n                                    <path\r\n                                        fill-rule=\"evenodd\"\r\n                                        clip-rule=\"evenodd\"\r\n                                        d=\"M9.75592 0.244078C10.0814 0.569515 10.0814 1.09715 9.75592 1.42259L1.42259 9.75592C1.09715 10.0814 0.569515 10.0814 0.244078 9.75592C-0.0813592 9.43049 -0.0813592 8.90285 0.244078 8.57741L8.57741 0.244078C8.90285 -0.0813592 9.43049 -0.0813592 9.75592 0.244078Z\"\r\n                                        fill=\"currentColor\"\r\n                                    ><\/path>\r\n                                    <path\r\n                                        fill-rule=\"evenodd\"\r\n                                        clip-rule=\"evenodd\"\r\n                                        d=\"M3.72529e-08 0.833333C3.72529e-08 0.373096 0.373096 3.72529e-08 0.833333 3.72529e-08H9.16667C9.6269 3.72529e-08 10 0.373096 10 0.833333V9.16667C10 9.6269 9.6269 10 9.16667 10C8.70643 10 8.33333 9.6269 8.33333 9.16667V1.66667H0.833333C0.373096 1.66667 3.72529e-08 1.29357 3.72529e-08 0.833333Z\"\r\n                                        fill=\"currentColor\"\r\n                                    ><\/path>\r\n                                <\/svg>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/a>\r\n                                <\/div>\r\n                                                                <div class=\"swiper-slide\">\r\n                                    <a href=\"https:\/\/www.themotorombudsman.org\/case-studies\/turbocharger-claim-dispute\/\">\r\n                                    <div class=\"information-card information-cardblue\">\r\n                                        \r\n                                                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/06\/Vehicle-Warranties-1024x370.jpg\" alt=\"Turbocharger claim dispute\" class=\"img-fluid\">\r\n                                                                                <ul class=\"information-tag\">\r\n                                            <li class=\"tag-1\">Case Studies<\/li>\r\n                                            <li class=\"tag-2\">\r\n                                                <svg class=\"icon-clock\" width=\"12\" height=\"13\" viewBox=\"0 0 12 13\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n        <g clip-path=\"url(#clip0_2024_741)\">\r\n            <path d=\"M6 0.5C2.7 0.5 0 3.2 0 6.5C0 9.8 2.7 12.5 6 12.5C9.3 12.5 12 9.8 12 6.5C12 3.2 9.3 0.5 6 0.5ZM6 11.3C3.36 11.3 1.2 9.14 1.2 6.5C1.2 3.86 3.36 1.7 6 1.7C8.64 1.7 10.8 3.86 10.8 6.5C10.8 9.14 8.64 11.3 6 11.3Z\" fill=\"currentColor\"><\/path>\r\n            <path d=\"M6.59648 6.26234V3.50234C6.59648 3.14234 6.35648 2.90234 5.99648 2.90234C5.63648 2.90234 5.39648 3.14234 5.39648 3.50234V6.50234C5.39648 6.68234 5.45648 6.80234 5.57648 6.92234L6.83648 8.18234C7.19648 8.48234 7.55648 8.30234 7.67648 8.18234C7.91648 7.94234 7.91648 7.58234 7.67648 7.34234L6.59648 6.26234Z\" fill=\"currentColor\"><\/path>\r\n        <\/g>\r\n        <defs>\r\n            <clipPath id=\"clip0_2024_741\">\r\n                <rect width=\"12\" height=\"12\" fill=\"white\" transform=\"translate(0 0.5)\"><\/rect>\r\n            <\/clipPath>\r\n        <\/defs>\r\n    <\/svg>\r\n                                                3 Min Read                                            <\/li>\r\n                                        <\/ul>\r\n                                        <div class=\"information-title-div\"><h5>Turbocharger claim dispute<\/h5><\/div>\r\n                                        <div class=\"information-card-footer infcard6\">\r\n                                            <span>January 14, 2026<\/span>\r\n                                            <div href=\"https:\/\/www.themotorombudsman.org\/case-studies\/turbocharger-claim-dispute\/\" class=\"btn-arrow blue\">\r\n                                                <svg\r\n                                    xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\r\n                                    width=\"10\"\r\n                                    height=\"10\"\r\n                                    viewBox=\"0 0 10 10\"\r\n                                    fill=\"none\"\r\n                                >\r\n                                    <path\r\n                                        fill-rule=\"evenodd\"\r\n                                        clip-rule=\"evenodd\"\r\n                                        d=\"M9.75592 0.244078C10.0814 0.569515 10.0814 1.09715 9.75592 1.42259L1.42259 9.75592C1.09715 10.0814 0.569515 10.0814 0.244078 9.75592C-0.0813592 9.43049 -0.0813592 8.90285 0.244078 8.57741L8.57741 0.244078C8.90285 -0.0813592 9.43049 -0.0813592 9.75592 0.244078Z\"\r\n                                        fill=\"currentColor\"\r\n                                    ><\/path>\r\n                                    <path\r\n                                        fill-rule=\"evenodd\"\r\n                                        clip-rule=\"evenodd\"\r\n                                        d=\"M3.72529e-08 0.833333C3.72529e-08 0.373096 0.373096 3.72529e-08 0.833333 3.72529e-08H9.16667C9.6269 3.72529e-08 10 0.373096 10 0.833333V9.16667C10 9.6269 9.6269 10 9.16667 10C8.70643 10 8.33333 9.6269 8.33333 9.16667V1.66667H0.833333C0.373096 1.66667 3.72529e-08 1.29357 3.72529e-08 0.833333Z\"\r\n                                        fill=\"currentColor\"\r\n                                    ><\/path>\r\n                                <\/svg>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/a>\r\n                                <\/div>\r\n                                                                <div class=\"swiper-slide\">\r\n                                    <a href=\"https:\/\/www.themotorombudsman.org\/electric-vehicles\/ev-disputes-brought-by-consumers-to-tmo-in-q4-2025-fy-2025\/\">\r\n                                    <div class=\"information-card information-cardlightgreen\">\r\n                                        \r\n                                                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/10\/AdobeStock_621979234-EV-1024x683.jpeg\" alt=\"EV disputes brought by consumers to TMO in Q4 2025 \/ FY 2025\" class=\"img-fluid\">\r\n                                                                                <ul class=\"information-tag\">\r\n                                            <li class=\"tag-1\">Electric Vehicles<\/li>\r\n                                            <li class=\"tag-2\">\r\n                                                <svg class=\"icon-clock\" width=\"12\" height=\"13\" viewBox=\"0 0 12 13\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n        <g clip-path=\"url(#clip0_2024_741)\">\r\n            <path d=\"M6 0.5C2.7 0.5 0 3.2 0 6.5C0 9.8 2.7 12.5 6 12.5C9.3 12.5 12 9.8 12 6.5C12 3.2 9.3 0.5 6 0.5ZM6 11.3C3.36 11.3 1.2 9.14 1.2 6.5C1.2 3.86 3.36 1.7 6 1.7C8.64 1.7 10.8 3.86 10.8 6.5C10.8 9.14 8.64 11.3 6 11.3Z\" fill=\"currentColor\"><\/path>\r\n            <path d=\"M6.59648 6.26234V3.50234C6.59648 3.14234 6.35648 2.90234 5.99648 2.90234C5.63648 2.90234 5.39648 3.14234 5.39648 3.50234V6.50234C5.39648 6.68234 5.45648 6.80234 5.57648 6.92234L6.83648 8.18234C7.19648 8.48234 7.55648 8.30234 7.67648 8.18234C7.91648 7.94234 7.91648 7.58234 7.67648 7.34234L6.59648 6.26234Z\" fill=\"currentColor\"><\/path>\r\n        <\/g>\r\n        <defs>\r\n            <clipPath id=\"clip0_2024_741\">\r\n                <rect width=\"12\" height=\"12\" fill=\"white\" transform=\"translate(0 0.5)\"><\/rect>\r\n            <\/clipPath>\r\n        <\/defs>\r\n    <\/svg>\r\n                                                6 Min Read                                            <\/li>\r\n                                        <\/ul>\r\n                                        <div class=\"information-title-div\"><h5>EV disputes brought by consumers to TMO in Q4 2025 \/ FY 2025<\/h5><\/div>\r\n                                        <div class=\"information-card-footer infcard6\">\r\n                                            <span>January 13, 2026<\/span>\r\n                                            <div href=\"https:\/\/www.themotorombudsman.org\/electric-vehicles\/ev-disputes-brought-by-consumers-to-tmo-in-q4-2025-fy-2025\/\" class=\"btn-arrow lightgreen\">\r\n                                                <svg\r\n                                    xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\r\n                                    width=\"10\"\r\n                                    height=\"10\"\r\n                                    viewBox=\"0 0 10 10\"\r\n                                    fill=\"none\"\r\n                                >\r\n                                    <path\r\n                                        fill-rule=\"evenodd\"\r\n                                        clip-rule=\"evenodd\"\r\n                                        d=\"M9.75592 0.244078C10.0814 0.569515 10.0814 1.09715 9.75592 1.42259L1.42259 9.75592C1.09715 10.0814 0.569515 10.0814 0.244078 9.75592C-0.0813592 9.43049 -0.0813592 8.90285 0.244078 8.57741L8.57741 0.244078C8.90285 -0.0813592 9.43049 -0.0813592 9.75592 0.244078Z\"\r\n                                        fill=\"currentColor\"\r\n                                    ><\/path>\r\n                                    <path\r\n                                        fill-rule=\"evenodd\"\r\n                                        clip-rule=\"evenodd\"\r\n                                        d=\"M3.72529e-08 0.833333C3.72529e-08 0.373096 0.373096 3.72529e-08 0.833333 3.72529e-08H9.16667C9.6269 3.72529e-08 10 0.373096 10 0.833333V9.16667C10 9.6269 9.6269 10 9.16667 10C8.70643 10 8.33333 9.6269 8.33333 9.16667V1.66667H0.833333C0.373096 1.66667 3.72529e-08 1.29357 3.72529e-08 0.833333Z\"\r\n                                        fill=\"currentColor\"\r\n                                    ><\/path>\r\n                                <\/svg>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/a>\r\n                                <\/div>\r\n                                                    <\/div>\r\n                    <div class=\"swiper-pagination\"><\/div>\r\n                <\/div>\r\n                <div class=\"text-center d-block d-md-none\">\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\n\n<section class=\"stats-sec\">\r\n    <div class=\"container\">\r\n        <div class=\"row\">\r\n            <div class=\"col-md-12\">\r\n                <div class=\"stats-heading\">\r\n                    <h2>Dispute Resolution <span>Key<\/span> Stats\r\n<\/h2>\r\n                    <p>Every year, The Motor Ombudsman helps thousands of consumers and business to resolve their automotive related disputes. <\/p>\r\n                <\/div>\r\n                <div class=\"row\">\r\n                                                                        <div class=\"col-md-4\">\r\n                                <div class=\"stats-box\">\r\n                                    <div class=\"stats-icon-box\">\r\n                                                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/03\/stats-icon1.svg\" alt=\"\" class=\"img-fluid\">\r\n                                                                            <\/div>\r\n                                    <span>\u00a330.5m<\/span>\r\n                                    <p>Total consumer claims 2024<\/p>\r\n                                <\/div>\r\n                            <\/div>\r\n                                                    <div class=\"col-md-4\">\r\n                                <div class=\"stats-box\">\r\n                                    <div class=\"stats-icon-box\">\r\n                                                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/03\/stats-icon2.svg\" alt=\"\" class=\"img-fluid\">\r\n                                                                            <\/div>\r\n                                    <span>175,300<\/span>\r\n                                    <p>Total consumer contacts 2024<\/p>\r\n                                <\/div>\r\n                            <\/div>\r\n                                                    <div class=\"col-md-4\">\r\n                                <div class=\"stats-box\">\r\n                                    <div class=\"stats-icon-box\">\r\n                                                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/03\/stats-icon3.svg\" alt=\"\" class=\"img-fluid\">\r\n                                                                            <\/div>\r\n                                    <span>34,700<\/span>\r\n                                    <p>Total cases created 2024<\/p>\r\n                                <\/div>\r\n                            <\/div>\r\n                                                            <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n\n\n<section class=\"business-sec\"\r\n    style=\"position: relative; overflow: hidden; border-bottom-left-radius: 60px; border-bottom-right-radius: 60px;\">\r\n\r\n    <!-- Background image layer inside section -->\r\n    <div style=\"\r\n    position: absolute;\r\n    inset: 0;\r\n    background-image: url('https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/information-bg2.png');\r\n    background-size: cover;\r\n    background-position: center;\r\n    z-index: 0;\r\n    margin-bottom: 150px !important;\r\n    border-radius: 25px;\r\n  \"><\/div>\r\n\r\n    <!-- Foreground content -->\r\n    <div style=\"position: relative; z-index: 1; padding: 80px 0;\">\r\n\r\n        <div class=\"container\">\r\n            <div class=\"row\">\r\n                <div class=\"col-md-12\">\r\n                    <div class=\"text-box\">\r\n                                                <h2 class=\"text-white\"> Find your nearest <span>accredited<\/span> business<\/h2>\r\n                        \r\n                                                <p class=\"text-white\">There are thousands of businesses accredited to one or more of The Motor Ombudsman\u2019s Chartered Trading Standards Institute (CTSI)-approved Codes of Practice. This includes, garages, mobile repairers, garage networks, franchised dealers, independent repairers, vehicle manufacturers and extended warranty providers.<\/p>\r\n                                            <\/div>\r\n\r\n                    <form action=\"https:\/\/businesses.themotorombudsman.org\/find-a-business\" method=\"GET\" class=\"form formsearcher\">\r\n                        <div class=\"form-group w-35\">\r\n                            <label for=\"postal_code\" class=\"form-label\">Your Postcode \/ Location*<\/label>\r\n                            <input type=\"text\" class=\"form-control\" name=\"postal_code\" id=\"postal_code\"\r\n                                placeholder=\"Enter your town or postcode...\" autocomplete=\"postal-code\" required>\r\n                        <\/div>\r\n                        <div class=\"form-group w-26\">\r\n                            <label for=\"distance\" class=\"form-label\">Distance*<\/label>\r\n                            <select name=\"distance\" id=\"distance\" class=\"form-select form-control\" required>\r\n                                <option value=\"\" selected>Select distance&#8230;<\/option>\r\n                                <option value=\"1\">Within 1 mile<\/option>\r\n                                <option value=\"5\">Within 5 miles<\/option>\r\n                                <option value=\"10\">Within 10 miles<\/option>\r\n                                <option value=\"20\">Within 20 miles<\/option>\r\n                                <option value=\"30\">Within 30 miles<\/option>\r\n                                <option value=\"40\">Within 40 miles<\/option>\r\n                                <option value=\"50\">Within 50 miles<\/option>\r\n                            <\/select>\r\n                        <\/div>\r\n                        <div class=\"form-group w-26\">\r\n                            <label for=\"brand-select\" class=\"form-label\">Brand \/ Make<\/label>\r\n                            <select class=\"form-select form-control\" name=\"brand\" id=\"brand-select\">\r\n                                <option value=\"\" selected>Select brand \/ make&#8230;<\/option>\r\n                            <\/select>\r\n                        <\/div>\r\n                        <button type=\"submit\" class=\"form-search-box\">\r\n                            <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/white-search-icon.svg\"\r\n                                alt=\"\">\r\n                            <span>Search<\/span>\r\n                        <\/button>\r\n\r\n                    <\/form>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>","protected":false},"excerpt":{"rendered":"<p> [&#8230;]<\/p>\n<p><a class=\"btn btn-secondary understrap-read-more-link\" href=\"https:\/\/www.themotorombudsman.org\/\">Read More&#8230;<span class=\"screen-reader-text\"> from Home<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":2547,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-9","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Motor Ombudsman | Motor Industry Codes of Practice<\/title>\n<meta name=\"description\" content=\"The Motor Ombudsman is the UK\u2019s government-backed, self-regulatory body for the motor industry. 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