{"id":80021,"date":"2025-11-25T06:55:21","date_gmt":"2025-11-25T06:55:21","guid":{"rendered":"https:\/\/www.themotorombudsman.org\/?p=80021"},"modified":"2025-12-01T11:36:38","modified_gmt":"2025-12-01T11:36:38","slug":"napoleon-garage-scoops-top-national-trophy-in-the-motor-ombudsmans-star-awards","status":"publish","type":"post","link":"https:\/\/www.themotorombudsman.org\/press-releases\/napoleon-garage-scoops-top-national-trophy-in-the-motor-ombudsmans-star-awards\/","title":{"rendered":"Napoleon Garage scoops top national trophy in TMO&#8217;s Star Awards"},"content":{"rendered":"\n<p><strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"color: #00a9e0;\"><strong>Napoleon Garage scoops top national trophy in The Motor Ombudsman&#8217;s Star Awards<\/strong><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Napoleon Garage in Bradford, Yorkshire, has won this year\u2019s National Star Award trophy<\/strong><\/li>\n\n\n\n<li><strong>The independent garage, which is celebrating its centenary, beat seven other Regional Star Award winners to the top title \u2013 the highest accolade of The Motor Ombudsman contest <\/strong><\/li>\n\n\n\n<li><strong>The annual Star Awards competition invites customers to shine the spotlight on Motor Ombudsman-accredited businesses and individual team members who have gone above and beyond the call of duty when assisting them<\/strong><\/li>\n\n\n\n<li><strong>The National Star Award trophy will be formally presented at next week\u2019s Hero Awards at the Houses of Parliament in the heart of London, as part of a continued partnership with the ceremony hosted by the Chartered Trading Standards Institute (CTSI)<\/strong><\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image is-style-rounded\">\n<figure class=\"alignleft size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/11\/Napoleon-Garage-wins-TMOs-National-Star-Award-1-1.jpg\" alt=\"\" class=\"wp-image-80023\" srcset=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/11\/Napoleon-Garage-wins-TMOs-National-Star-Award-1-1.jpg 1920w, https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/11\/Napoleon-Garage-wins-TMOs-National-Star-Award-1-1-300x169.jpg 300w, https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/11\/Napoleon-Garage-wins-TMOs-National-Star-Award-1-1-1024x576.jpg 1024w, https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/11\/Napoleon-Garage-wins-TMOs-National-Star-Award-1-1-768x432.jpg 768w, https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/11\/Napoleon-Garage-wins-TMOs-National-Star-Award-1-1-1536x864.jpg 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/figure><\/div>\n\n\n<p>The Motor Ombudsman is pleased to announce that Napoleon Garage in Bradford, Yorkshire, is the winner of the National Star Award for 2025. The prestigious accolade, which has been bestowed to the business as it celebrates its centenary in the Yorkshire city, is the top prize in the Ombudsman\u2019s annual Star Awards competition \u2013 a contest which allows motorists to recognise Motor Ombudsman-accredited businesses and individual team members across the country who have gone beyond the call of duty when assisting them.<\/p>\n\n\n\n<p>To find this year\u2019s Regional Star Award winners and finalists, and the name to be etched on to the highly sought after national trophy, customers were invited to submit online nominations for independent garages and franchise dealerships, detailing how they excelled in the motorists\u2019 time of need, and where gestures of kindness, generosity and altruism made the all-important difference.<\/p>\n\n\n\n<p>These entries were then whittled down by The Motor Ombudsman based on the written explanations from consumers to create a shortlist of 24 finalists across eight regions spanning the UK, stretching from the Cornwall coastline to the Shetland Isles. They were then passed to a judging panel comprising motor industry and consumer experts to reach a joint consensus on this year\u2019s winners, and those submissions that were deemed the two worthy finalists in each category.<\/p>\n\n\n\n<p>In what was a closely fought contest, five independent garages and three franchise dealerships claimed victory in this year\u2019s Regional Star Awards. Despite facing stiff competition from last year\u2019s National winner AJ Fleetcare in Leeds, and a technician at a Cheshire car dealership \u2013 who had also received glowing testimonials, Napoleon Garage was chosen by judges as this year\u2019s trophy holder for the North.<\/p>\n\n\n\n<p>The independent garage was commended for venturing out of hours on a cold and dark Sunday night after receiving a call from a customer\u2019s sister to help their shivering parents suffering from ill health, and the nominee\u2019s anxious daughter, after their vehicle had broken down on the side of a busy road, and where the breakdown service was unable to assist them that evening. Without hesitation, the team at Napoleon Garage went to rescue them, taking the family safely back home, and the car to their premises, getting it back on the road within just 48 hours.<\/p>\n\n\n\n<p>The latest Regional Star Award recipients also saw two garages become the most successful ever regional winners since the Star Awards competition made its debut in 2020. The first \u2013 Garej Arwyn Cyf, an independent garage near to Anglesey, claimed their third consecutive trophy for Wales, whilst Courtwood Car Services in Middlesex also scored back-to-back wins for the southern region, making it a hat-trick of victories to date.<\/p>\n\n\n\n<p>To determine the name that would grace this year\u2019s National Star Award, which will be presented next week at the Houses of Parliament in London, thanks to an ongoing partnership with the Chartered Trading Standards Institute (CTSI)\u2019s Hero Awards, Napoleon Garage, alongside the seven other regional trophy holders, were then brought together once again for the final evaluation of the session. With each of the winning entries considered on their own merits, it was the nomination for the long-established Bradford business that once again shined the brightest, and saw them named this year\u2019s recipient of the prestigious trophy and \u00a32,000 in high street vouchers.<\/p>\n\n\n<div class=\"wp-block-image is-style-rounded\">\n<figure class=\"alignleft size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/11\/Napoleon-Garage-wins-TMOs-National-Star-Award-2.jpg\" alt=\"\" class=\"wp-image-80025\" srcset=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/11\/Napoleon-Garage-wins-TMOs-National-Star-Award-2.jpg 1920w, https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/11\/Napoleon-Garage-wins-TMOs-National-Star-Award-2-300x169.jpg 300w, https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/11\/Napoleon-Garage-wins-TMOs-National-Star-Award-2-1024x576.jpg 1024w, https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/11\/Napoleon-Garage-wins-TMOs-National-Star-Award-2-768x432.jpg 768w, https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/11\/Napoleon-Garage-wins-TMOs-National-Star-Award-2-1536x864.jpg 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/figure><\/div>\n\n\n<p>Azhar Mahmood, Director of Napoleon Garage, said: \u201cWe were highly commended in last year\u2019s Star Awards contest, so to go one better and win both our region and the national prize, is a true honour. We were blown away when we found out that we had won, and to celebrate such a special anniversary with a top motor industry award is the icing on a cake, and adds another important moment to our history.\u201d&nbsp;&nbsp;<\/p>\n\n\n\n<p>Azhar added: \u201cWe would like to thank all customers who nominated us this year, and we value their continued support and loyalty, which ultimately has allowed us to thrive and grow. We will be celebrating this incredible achievement as a team, and proudly showing off our trophies to everyone that walks through the door.\u201d<\/p>\n\n\n\n<p>Bill Fennell, Chief Ombudsman and Managing Director of The Motor Ombudsman, said: \u201cThe calibre of entries in this year\u2019s competition was extremely high, with so many great examples of accredited businesses and individual staff members going the extra mile to do whatever is needed to help, thanks to their proactive approach.\u201d<\/p>\n\n\n\n<p>Bill added: \u201cNapoleon Garage embodies what our Star Awards ultimately recognise \u2013 going far beyond what would ordinarily be expected in the working day, and choosing to use their own time out of hours to help someone else that found themselves in a very challenging situation \u2013 both mentally and physically. It was a unanimous decision amongst the judging panel that Azhar Mahmood and his team should be on the top step this year, and it is an honour presenting the trophy to Napoleon Garage in the very special surroundings of the Houses of Parliament.\u201d&nbsp;&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<p>Neil Barlow, Head of Vehicle Policy and Engineering at the Driver and Vehicle Standards Agency (DVSA) \u2013 a judge for the 2025 Star Awards, said: \u201cI would like to thank The Motor Ombudsman for involving us for a third consecutive year on the judging panel for their Star Awards.<\/p>\n\n\n\n<p>&nbsp;&#8220;It&#8217;s encouraging to see that standards were very high across all entries this year and I&#8217;d like to congratulate the team at Napoleon Garage on their success. They should be very proud of their achievement.<\/p>\n\n\n\n<p>&nbsp;\u201cThis award really demonstrates the excellent standards of service that exist in the industry and sets a great example to others on how to build and maintain strong customer relationships.\u201d&nbsp;<\/p>\n\n\n\n<p>For more information on The Motor Ombudsman\u2019s Star Awards, visit <strong><a href=\"http:\/\/www.TheMotorOmbudsman.org\/Awards\">www.TheMotorOmbudsman.org\/Awards<\/a><\/strong>.<\/p>\n\n\n\n\n\n\n\n\n\n\n<div class=\"testimonials-card\">\r\n    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/small-quotes.svg\" alt=\"\" class=\"img-fluid\">\r\n\r\n            <h4>&#8220;Napoleon Garage embodies what our Star Awards ultimately recognise \u2013 going far beyond what would ordinarily be expected in the working day.&#8221;<\/h4>\r\n    \r\n    <div class=\"testimonials-profile\">\r\n        <div class=\"avatar-box\">\r\n                    <\/div>\r\n        <div class=\"\">\r\n                            <h6>Bill Fennell<\/h6>\r\n                                        <span>Chief Ombudsman and Managing Director at The Motor Ombudsman<\/span>\r\n                    <\/div>\r\n    <\/div>\r\n<\/div>\r\n\n\n\n\n\n\n\n\n\n\n\n<p><strong>ENDS<\/strong><\/p>\n\n\n\n\n\n\n<div class=\"wp-block-image is-style-rounded\">\n<figure class=\"alignleft size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/11\/Napoleon-Garage-wins-TMOs-National-Star-Award-3.jpg\" alt=\"\" class=\"wp-image-80026\" srcset=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/11\/Napoleon-Garage-wins-TMOs-National-Star-Award-3.jpg 1920w, https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/11\/Napoleon-Garage-wins-TMOs-National-Star-Award-3-300x169.jpg 300w, https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/11\/Napoleon-Garage-wins-TMOs-National-Star-Award-3-1024x576.jpg 1024w, https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/11\/Napoleon-Garage-wins-TMOs-National-Star-Award-3-768x432.jpg 768w, https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/11\/Napoleon-Garage-wins-TMOs-National-Star-Award-3-1536x864.jpg 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/figure><\/div>\n\n\n\n\n\n\n<h5 class=\"wp-block-heading\">The businesses and individuals crowned Regional Star Award winners in 2025, and those which are finalists are:&nbsp;<\/h5>\n\n\n\n\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>NORTH:<\/strong> <strong>Napoleon Garage (BD4) Ltd.<\/strong><strong> <\/strong>(Bradford, Yorkshire), for coming to the rescue of a family stranded at the roadside after their vehicle broke down on a Sunday evening, and for quickly turning around the repairs to keep inconvenience to a minimum.<\/li>\n<\/ul>\n\n\n\n<p><strong>Finalists: <\/strong>AJ Fleetcare (Leeds, Yorkshire) and Jake Watson at Eastham Motors (Birkenhead, Cheshire)<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>SOUTH:<\/strong> <a><strong>Courtwood Car Services<\/strong><\/a><strong> <\/strong>(Uxbridge, Middlesex), for quickly diagnosing an issue and repairing a vehicle to allow the owner to get away on holiday without delay.<\/li>\n<\/ul>\n\n\n\n<p><strong>Finalists: <\/strong>Brayley Suzuki Hendon (London), and Concept Motors (Purfleet, Essex)<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>EAST:<\/strong><strong> <\/strong><strong>Wings of Peterborough Ltd. <\/strong>(Cambridgeshire), for working out-of-hours to hand over a car to a customer who was pressured for time, and for the highly personable approach.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>Finalists: <\/strong>Holden Honda Norwich (Norfolk) and John Banks Honda Ipswich (Suffolk)<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>WEST:<\/strong> <strong>CM Motors <\/strong>(Porkellis, Cornwall), for diagnosing and fixing complex issues with a customer\u2019s vehicle, and proactively collecting and returning it to the home of the customer who was suffering from ill health.<\/li>\n<\/ul>\n\n\n\n<p><strong>Finalists: <\/strong>Aaron Pryor at AP Auto Repairs (Helston, Cornwall), and Heritage of Volkswagen Salisbury (Wiltshire)<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>THE MIDLANDS:<\/strong><strong> <\/strong><strong>RT Motors (Retford) Ltd.<\/strong><strong> <\/strong>(Nottinghamshire), for a very approachable service, and going to a customer\u2019s home out of hours on a Sunday to jump-start their vehicle.<\/li>\n<\/ul>\n\n\n\n<p><strong>Finalists: <\/strong>Car Friend (Staffordshire) and Carl Jenney at Nunns Mazda (Grimsby, Lincolnshire)<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>NORTHERN IRELAND:<\/strong> <strong>Roadside (Garages) Ltd. <\/strong>(Coleraine, County Londonderry) for quickly sourcing a new vehicle for a customer at a time of personal loss, after repairs to their existing vehicle proved prohibitive. &nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>Finalists: <\/strong>Donnelly Honda Belfast (Newtonabbey, County Antrim), and Shelborne Motors Group (Newry, County Down \/ County Armagh)<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>SCOTLAND:<\/strong> <strong>W Livingstone Ltd. <\/strong>(Glasgow, Lanarkshire), for going out of their way to collect and return a vehicle for an MOT whilst the customer was recovering from surgery.<\/li>\n<\/ul>\n\n\n\n<p><strong>Finalists: <\/strong>Anderson Clark Motor Repairs (Inverness, Inverness-shire) and Western Honda (Edinburgh, Lothian)<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>WALES:<\/strong> <strong>Garej Arwyn Cyf<\/strong> (Penygroes, Gwynedd), for undertaking an immediate repair on a customer\u2019s car with no prior notice, despite having a very busy workload on the day that they visited.<\/li>\n<\/ul>\n\n\n\n<p><strong>Finalists:<\/strong><strong> <\/strong>Ashley Ioannides at Griffin Mill Garages (Pontypridd, Rhondda Cynon Taf) and Torrin-Dean Merritt at JMP Automotive Services (Gwent)<strong><\/strong><strong><br><\/strong><\/p>\n\n\n\n<p><strong>National Star Award winners \u2013 Hall of Fame<\/strong><\/p>\n\n\n\n<p><strong>2025: <\/strong>Napoleon Garage, Bradford, Yorkshire (independent garage) <strong>&nbsp;<\/strong><\/p>\n\n\n\n<p><strong>2024: <\/strong>AJ Fleetcare<strong>, <\/strong>Leeds, Yorkshire (independent garage) <strong>&nbsp;<\/strong><\/p>\n\n\n\n<p><strong>2023: <\/strong>Luke Laurence, Sales Executive at Crown Suzuki, Hendon, North London (individual team member)<strong><\/strong><\/p>\n\n\n\n<p><strong>2022: <\/strong>Roadside (Garages) Kia, Coleraine, Northern Ireland (franchise car dealership)<\/p>\n\n\n\n<p><strong>2021: <\/strong>TheGarage (Whitburn), Whitburn, Scotland (independent garage)<\/p>\n\n\n\n<p><strong>2020: <\/strong>Dukes AutoTech, St Austell, Cornwall (independent garage)<\/p>\n\n\n\n\n\n\n\n<p><strong>2025 Community Star Award winner: Britannia MOT &amp; Repair Centre Ltd.<\/strong><\/p>\n\n\n\n<p><strong>Finalists: <\/strong>Car Care Plan Limited, Su at Chapelhouse Motor Group<\/p>\n\n\n\n\n\n\n\n<p><strong>Judging panel for The Motor Ombudsman\u2019s 2025 Star Awards<\/strong><\/p>\n\n\n\n<p><strong>Bill Fennell: <\/strong>Chief Ombudsman and Managing Director, The Motor Ombudsman (Host Judge)<\/p>\n\n\n\n<p><strong>Neil Barlow: <\/strong><a>Head of Vehicle Policy and Engineering, the Driver and Vehicle Standards Agency (DVSA)&nbsp;<\/a><\/p>\n\n\n\n<p><strong>Lesley Crompton:<\/strong> Head of Resolution Services, the Chartered Trading Standards Institute (CTSI)<\/p>\n\n\n\n<p><strong>Nicola St Clair: <\/strong>Editor, Autotechnician Magazine<\/p>\n\n\n\n\n","protected":false},"excerpt":{"rendered":"<p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Napoleon Garage scoops top national trophy in The Motor Ombudsman&#8217;s Star Awards The Motor Ombudsman is pleased to announce that Napoleon Garage in Bradford, Yorkshire, is the winner of the National Star Award for 2025. The prestigious accolade, which has been bestowed to the business as it celebrates its centenary in the Yorkshire city, [&#8230;]<\/p>\n<p><a class=\"btn btn-secondary understrap-read-more-link\" href=\"https:\/\/www.themotorombudsman.org\/press-releases\/napoleon-garage-scoops-top-national-trophy-in-the-motor-ombudsmans-star-awards\/\">Read More&#8230;<span class=\"screen-reader-text\"> from Napoleon Garage scoops top national trophy in TMO&#8217;s Star Awards<\/span><\/a><\/p>\n","protected":false},"author":6,"featured_media":80022,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[5],"tags":[],"class_list":["post-80021","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-press-releases"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Napoleon Garage scoops top national trophy in TMO&#039;s Star Awards - The Motor Ombudsman<\/title>\n<meta name=\"description\" content=\"The Motor Ombudsman is pleased to announce that Napoleon Garage in Bradford, Yorkshire, is the winner of the National Star Award for 2025.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.themotorombudsman.org\/press-releases\/napoleon-garage-scoops-top-national-trophy-in-the-motor-ombudsmans-star-awards\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Napoleon Garage scoops top national trophy in TMO&#039;s Star Awards - The Motor Ombudsman\" \/>\n<meta property=\"og:description\" content=\"The Motor Ombudsman is pleased to announce that Napoleon Garage in Bradford, Yorkshire, is the winner of the National Star Award for 2025.\" \/>\n<meta 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