{"id":79792,"date":"2025-09-16T05:44:34","date_gmt":"2025-09-16T05:44:34","guid":{"rendered":"https:\/\/www.themotorombudsman.org\/?p=79792"},"modified":"2025-09-16T05:44:35","modified_gmt":"2025-09-16T05:44:35","slug":"skywell-aims-high-with-accreditation-to-tmos-new-car-code","status":"publish","type":"post","link":"https:\/\/www.themotorombudsman.org\/press-releases\/skywell-aims-high-with-accreditation-to-tmos-new-car-code\/","title":{"rendered":"Skywell aims high with accreditation to TMO&#8217;s New Car Code"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\"><span style=\"color: #00a9e0;\"><strong>Skywell aims high with accreditation to The Motor Ombudsman&#8217;s New Car Code <\/strong><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Vehicle manufacturer Skywell UK gains accreditation to The Motor Ombudsman\u2019s CTSI-approved New Car Code <\/strong><\/li>\n\n\n\n<li><strong>The long-established and comprehensive Code of Practice has been designed to promote even higher standards in the provision of new vehicles and warranties to consumers<\/strong><\/li>\n\n\n\n<li><strong>Amongst the many other benefits of being an accredited carmaker, Skywell UK and its customers will have the benefit of using The Motor Ombudsman\u2019s independent and impartial Alternative Dispute Resolution (ADR) service in the event a complaint from a vehicle owner remains unresolved after in-house avenues have been pursued<\/strong><\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image is-style-rounded\">\n<figure class=\"alignleft size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1707\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/09\/Skywell-aims-high-with-accreditation-to-The-Motor-Ombudsmans-New-Car-Code-HIGH-RES-scaled.jpg\" alt=\"\" class=\"wp-image-79793\" srcset=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/09\/Skywell-aims-high-with-accreditation-to-The-Motor-Ombudsmans-New-Car-Code-HIGH-RES-scaled.jpg 2560w, https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/09\/Skywell-aims-high-with-accreditation-to-The-Motor-Ombudsmans-New-Car-Code-HIGH-RES-300x200.jpg 300w, https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/09\/Skywell-aims-high-with-accreditation-to-The-Motor-Ombudsmans-New-Car-Code-HIGH-RES-1024x683.jpg 1024w, https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/09\/Skywell-aims-high-with-accreditation-to-The-Motor-Ombudsmans-New-Car-Code-HIGH-RES-768x512.jpg 768w, https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/09\/Skywell-aims-high-with-accreditation-to-The-Motor-Ombudsmans-New-Car-Code-HIGH-RES-1536x1024.jpg 1536w, https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/09\/Skywell-aims-high-with-accreditation-to-The-Motor-Ombudsmans-New-Car-Code-HIGH-RES-2048x1365.jpg 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure><\/div>\n\n\n<p>In an important month for new car sales as the \u201875\u2019 registration makes its debut, September is off to a flying start for The Motor Ombudsman, with Skywell UK becoming the latest manufacturer to gain accreditation to the Ombudsman\u2019s Chartered Trading Standards Institute (CTSI)-approved Motor Industry Code of Practice for New Cars.<\/p>\n\n\n\n<p>The comprehensive and long-standing New Car Code has been designed to drive even higher standards, beyond those required by law, in the supply of new vehicles and warranties to customers. Today, the Code of Practice covers around 98% of all new cars sold across the country thanks to the growing number of carmakers in the UK abiding by more than 100 different guidelines laid down by the Code, giving customers the added peace of mind that these marques are striving to deliver the best possible experience.<\/p>\n\n\n\n<p>The Code\u2019s detailed guidelines span a number of different areas, starting with advertising, where brands commit to clear, honest and transparent messaging. The Code equally oversees how warranty documents are written and presented, which applies to the seven-year \/ 100,000-mile warranty, which comes with all Skywell models, such as the recently launched BE11 SUV range, as well as to any paint and perforation warranties that are also offered to customers. Manufacturers equally have a responsibility to ensure that any claims in line with warranty agreements are handled fairly, whilst a complaints handling process should also be in place in the event that a dispute arises with a consumer, should an element of their purchase or ownership journey not be to their complete satisfaction.<\/p>\n\n\n\n<p>Other areas touched on by the New Car Code include, making spare parts available for vehicle repairs from the time a new model is launched, and providing an overview of Advanced Driver Assistance Systems (ADAS) and self-driving features before customers leave showrooms \u2013 one of the new clauses incorporated within The Motor Ombudsman\u2019s recently updated Codes of Practice.<\/p>\n\n\n\n<p>A primary benefit of accreditation to the New Car Code for vehicle manufacturers is that, should a customer complaint not be concluded at head office level by the carmaker, they are able to signpost, as the next port of call, to The Motor Ombudsman\u2019s expert in-house Alternative Dispute Resolution (ADR) service. Its role is to review evidence in an impartial and independent setting to deliver fair and swift outcomes, thereby helping to maintain positive relationships between both parties. An additional advantage is that the process is completely free-of-charge from beginning to end for Skywell customers.<\/p>\n\n\n\n<p>As an authority in the automotive sector, the Skywell UK team will equally have access to learning and development initiatives tailored to today\u2019s fast-evolving automotive sector, namely webinars and bespoke training courses touching on the spheres of best practice in customer service, the latest legislative changes impacting the motor industry, and the effective management of complaints.<\/p>\n\n\n\n<p>Furthermore, representatives from the brand will have the opportunity to engage with other accredited vehicle manufacturers during Motor Ombudsman industry roundtables hosted at its London headquarters. They bring together representatives from accredited marques to discuss pertinent issues relating to customer care, and explore case studies to further knowledge on the handling of some of the more complex elements of disputes.<\/p>\n\n\n\n<p>As a new brand entrant, Skywell UK will receive valuable exposure on The Motor Ombudsman\u2019s popular website (TheMotorOmbudsman.org), and use of the revered Motor Ombudsman and Approved Code logos in marketing collateral. Similarly, the manufacturer and individual staff members will also be eligible for nomination for a Customer Service Award, which recognises actions that go beyond the call of duty from a consumer\u2019s perspective.&nbsp;<\/p>\n\n\n\n<p><a>Bill Fennell, Chief Ombudsman and Managing Director of The Motor Ombudsman, said: \u201cThis year, in particular, has seen a notable increase in the volume of new brands arriving in showrooms across the UK. Whilst they may not always be a familiar name for some motorists, Skywell\u2019s accreditation to our New Car Code offers consumers the all-important reassurance from the very start of the purchasing journey, that they will be benefiting from an experience that has been built on best practice, and are buying into a brand that always has the customer\u2019s best interests in what they do.\u201d<\/a><\/p>\n\n\n\n<p>Bill added: \u201cWe are very excited to be working alongside the team at Skywell UK, and adding value to their organisation as the manufacturer gears up for further expansion.\u201d<\/p>\n\n\n\n\n\n\n\n\n\n\n<div class=\"testimonials-card\">\r\n    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/small-quotes.svg\" alt=\"\" class=\"img-fluid\">\r\n\r\n            <h4>&#8220;We are very excited to be working alongside the team at Skywell UK, and adding value to their organisation as the manufacturer gears up for further expansion.\u201d<\/h4>\r\n    \r\n    <div class=\"testimonials-profile\">\r\n        <div class=\"avatar-box\">\r\n                    <\/div>\r\n        <div class=\"\">\r\n                            <h6>Bill Fennell<\/h6>\r\n                                        <span>Chief Ombudsman and Managing Director at The Motor Ombudsman<\/span>\r\n                    <\/div>\r\n    <\/div>\r\n<\/div>\r\n\n\n\n<p><br>David Clark, General Manager at Skywell UK, explained: \u201cWe are delighted to have been accepted for accreditation to The Motor Ombudsman\u2019s New Car Code, as this important relationship matches our commitment to offering the highest levels of service, through every touchpoint in the customer journey, when it comes to both our products and services.\u201d<\/p>\n\n\n\n<p>David added: \u201cBeing signed up to The Motor Ombudsman is a recognised symbol of quality and trust, and being aligned with such an organisation will only bolster our positive reputation and appeal as consumers turn to Skywell as their brand of choice.\u201d<\/p>\n\n\n\n<p>For more information on The Motor Ombudsman\u2019s Motor Industry Code of Practice for New Cars, visit <strong><a href=\"http:\/\/www.TheMotorOmbudsman.org\/consumers\/our-codes-of-practice\/new-car-code.\" target=\"_blank\" rel=\"noreferrer noopener\">www.TheMotorOmbudsman.org\/consumers\/our-codes-of-practice\/new-car-code<\/a><\/strong><a href=\"http:\/\/www.TheMotorOmbudsman.org\/consumers\/our-codes-of-practice\/new-car-code.\">.<\/a><\/p>\n\n\n\n<p><strong>ENDS<\/strong><\/p>\n\n\n\n\n\n\n\n\n\n\n\n<p><br><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><\/h3>\n\n\n\n\n","protected":false},"excerpt":{"rendered":"<p>Skywell aims high with accreditation to The Motor Ombudsman&#8217;s New Car Code In an important month for new car sales as the \u201875\u2019 registration makes its debut, September is off to a flying start for The Motor Ombudsman, with Skywell UK becoming the latest manufacturer to gain accreditation to the Ombudsman\u2019s Chartered Trading Standards Institute [&#8230;]<\/p>\n<p><a class=\"btn btn-secondary understrap-read-more-link\" href=\"https:\/\/www.themotorombudsman.org\/press-releases\/skywell-aims-high-with-accreditation-to-tmos-new-car-code\/\">Read More&#8230;<span class=\"screen-reader-text\"> from Skywell aims high with accreditation to TMO&#8217;s New Car Code<\/span><\/a><\/p>\n","protected":false},"author":6,"featured_media":79793,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[5],"tags":[642,643],"class_list":["post-79792","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-press-releases","tag-byd","tag-byd-uk"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Skywell aims high with accreditation to 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