{"id":79486,"date":"2025-07-31T13:28:25","date_gmt":"2025-07-31T13:28:25","guid":{"rendered":"https:\/\/www.themotorombudsman.org\/?page_id=79486"},"modified":"2026-01-05T11:32:04","modified_gmt":"2026-01-05T11:32:04","slug":"consumers-contact","status":"publish","type":"page","link":"https:\/\/www.themotorombudsman.org\/contact-us\/consumers-contact\/","title":{"rendered":"Contact us (Consumers)"},"content":{"rendered":"<section class=\"hero-sec heropage policy-bg\" style=\"background-image: url('https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/05\/policies-bg.png');\">\r\n    <div class=\"container\">\r\n        <div class=\"row\">\r\n            <div class=\"col-md-12\">\r\n                <div class=\"text-box\">\r\n                    <h1 class=\"text-white\">\r\n                        Contact Us (Consumers)                    <\/h1>\r\n                    <p class=\"text-white\">\r\n                                            <\/p>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<section class=\"dispute-sec\">\r\n    <div class=\"container\">\r\n        <div class=\"row\">\r\n            <div class=\"col-md-12\">\r\n                <div class=\"text-box\">\r\n                    \r\n                                                                                                <div class=\"step-box\">\r\n\r\n                                \r\n                                                                    <h4>Contacting us about a  case?<\/h4>\r\n                                \r\n                                                                    <div class=\"conp\">\r\n                                        <p>The best way to let us know about a dispute is via our online form. You can find full information on our process and how to submit your dispute to us.<\/p>\n                                    <\/div>\r\n                                \r\n                                                                    <ul class=\"mt-26\">\r\n                                        \r\n                                                                                    <li>\r\n                                                <a href=\"\/consumers\/make-a-complaint\/\" target=\"\" class=\"btn-primary btn\">\r\n                                                    Submit a dispute                                                <\/a>\r\n                                            <\/li>\r\n                                                                            <\/ul>\r\n                                                            <\/div>\r\n                                                                                <div class=\"step-box\">\r\n\r\n                                \r\n                                                                    <h4>Looking for an update?<\/h4>\r\n                                \r\n                                                                    <div class=\"conp\">\r\n                                        <p>We understand that you may be eager to hear about the progress of your case. Please be assured that we send regular updates as your case moves through our dispute resolution process.<\/p>\n<p>Due to high demand, our service is currently very busy. If you&#8217;re contacting us for a general update or to provide additional information, please be aware that you may not receive a response until your case has been allocated to a case investigator or adjudicator.<\/p>\n<p>We appreciate your patience and thank you for bearing with us while we work through cases as quickly and fairly as possible.<\/p>\n                                    <\/div>\r\n                                \r\n                                                            <\/div>\r\n                                                                                <div class=\"step-box\">\r\n\r\n                                \r\n                                                                    <h4>Information line opening hours<\/h4>\r\n                                \r\n                                                                    <div class=\"conp\">\r\n                                        <p>If you\u2019d like to speak with a member of our Customer Service team, our normal phone line opening hours are between <strong>9am to 4.30pm Monday to Friday<\/strong>, excluding bank holidays.<\/p>\n<p>Call us on: <strong>0345 241 3008*<\/strong> (option 1).<\/p>\n<p>*Calls to 03 numbers cost the same as calls to 01 and 02 prefixed numbers and are included as part of any inclusive minutes or discount package. These rules apply to calls from any type of line including mobile, fixed line or payphone.<\/p>\n                                    <\/div>\r\n                                \r\n                                                            <\/div>\r\n                                                                                <div class=\"step-box\">\r\n\r\n                                \r\n                                                                    <h4>Postal enquiries<\/h4>\r\n                                \r\n                                                                    <div class=\"conp\">\r\n                                        <p>Submitting your evidence <a href=\"https:\/\/www.themotorombudsman.org\/dispute-submission\/\" target=\"_blank\" rel=\"noopener\">online<\/a> is the most efficient way for us to deal with cases. However, if you do wish to submit evidence via the post, our registered address is:<\/p>\n<p>The Motor Ombudsman 71 Great Peter Street, London, SW1P 2BN, United Kingdom<\/p>\n                                    <\/div>\r\n                                \r\n                                                            <\/div>\r\n                                                                                <div class=\"step-box\">\r\n\r\n                                \r\n                                                                    <h4>Accessibility<\/h4>\r\n                                \r\n                                                                    <div class=\"conp\">\r\n                                        <p>If there\u2019s anything we can do to help you access our service, please get in touch with us using the contact details above. For further information on how we might be able to help, and the types of adjustments we might be able to make, please let us know.<\/p>\n                                    <\/div>\r\n                                \r\n                                                                    <ul class=\"mt-26\">\r\n                                        \r\n                                                                                    <li>\r\n                                                <a href=\"\/consumers\/accessibility\/\" target=\"\" class=\"btn-primary btn\">\r\n                                                    More information                                                <\/a>\r\n                                            <\/li>\r\n                                                                            <\/ul>\r\n                                                            <\/div>\r\n                                                                                        <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n\n\n<section class=\"help-sec\">\r\n    <div class=\"container\">\r\n        <div class=\"row\">\r\n            <div class=\"col-md-12\">\r\n                <div class=\"text-box text-center\">\r\n                                            <h2>\r\n                            Need <span>help?<\/span>                        <\/h2>\r\n                    \r\n                                    <\/div>\r\n\r\n                                                                                                                <a href=\"\/garages\/dispute-resolution-faqs\/\" target=\"\" class=\"faq-box\">\r\n                                FAQs                                <div class=\"btn-arrow\">\r\n                                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\">\r\n                                        <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11.7071 0.292893C12.0976 0.683417 12.0976 1.31658 11.7071 1.70711L1.70711 11.7071C1.31658 12.0976 0.683417 12.0976 0.292893 11.7071C-0.0976311 11.3166 -0.0976311 10.6834 0.292893 10.2929L10.2929 0.292893C10.6834 -0.0976311 11.3166 -0.0976311 11.7071 0.292893Z\" fill=\"#009DD1\"\/>\r\n                                        <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M2.98023e-08 1C2.98023e-08 0.447715 0.447715 2.98023e-08 1 2.98023e-08H11C11.5523 2.98023e-08 12 0.447715 12 1V11C12 11.5523 11.5523 12 11 12C10.4477 12 10 11.5523 10 11V2H1C0.447715 2 2.98023e-08 1.55228 2.98023e-08 1Z\" fill=\"#009DD1\"\/>\r\n                                    <\/svg>\r\n                                <\/div>\r\n                            <\/a>\r\n                                                                                                                        <a href=\"\/information-hub\/\" target=\"\" class=\"faq-box\">\r\n                                Information Hub                                <div class=\"btn-arrow\">\r\n                                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\">\r\n                                        <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11.7071 0.292893C12.0976 0.683417 12.0976 1.31658 11.7071 1.70711L1.70711 11.7071C1.31658 12.0976 0.683417 12.0976 0.292893 11.7071C-0.0976311 11.3166 -0.0976311 10.6834 0.292893 10.2929L10.2929 0.292893C10.6834 -0.0976311 11.3166 -0.0976311 11.7071 0.292893Z\" fill=\"#009DD1\"\/>\r\n                                        <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M2.98023e-08 1C2.98023e-08 0.447715 0.447715 2.98023e-08 1 2.98023e-08H11C11.5523 2.98023e-08 12 0.447715 12 1V11C12 11.5523 11.5523 12 11 12C10.4477 12 10 11.5523 10 11V2H1C0.447715 2 2.98023e-08 1.55228 2.98023e-08 1Z\" fill=\"#009DD1\"\/>\r\n                                    <\/svg>\r\n                                <\/div>\r\n                            <\/a>\r\n                                                                                                                        <a href=\"\/knowledge\/\" target=\"\" class=\"faq-box\">\r\n                                Knowledge Base                                <div class=\"btn-arrow\">\r\n                                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\">\r\n                                        <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11.7071 0.292893C12.0976 0.683417 12.0976 1.31658 11.7071 1.70711L1.70711 11.7071C1.31658 12.0976 0.683417 12.0976 0.292893 11.7071C-0.0976311 11.3166 -0.0976311 10.6834 0.292893 10.2929L10.2929 0.292893C10.6834 -0.0976311 11.3166 -0.0976311 11.7071 0.292893Z\" fill=\"#009DD1\"\/>\r\n                                        <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M2.98023e-08 1C2.98023e-08 0.447715 0.447715 2.98023e-08 1 2.98023e-08H11C11.5523 2.98023e-08 12 0.447715 12 1V11C12 11.5523 11.5523 12 11 12C10.4477 12 10 11.5523 10 11V2H1C0.447715 2 2.98023e-08 1.55228 2.98023e-08 1Z\" fill=\"#009DD1\"\/>\r\n                                    <\/svg>\r\n                                <\/div>\r\n                            <\/a>\r\n                                                                        <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n\n\n<section class=\"business-sec\"\r\n    style=\"position: relative; overflow: hidden; border-bottom-left-radius: 60px; border-bottom-right-radius: 60px;\">\r\n\r\n    <!-- Background image layer inside section -->\r\n    <div style=\"\r\n    position: absolute;\r\n    inset: 0;\r\n    background-image: url('https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/information-bg2.png');\r\n    background-size: cover;\r\n    background-position: center;\r\n    z-index: 0;\r\n    margin-bottom: 150px !important;\r\n    border-radius: 25px;\r\n  \"><\/div>\r\n\r\n    <!-- Foreground content -->\r\n    <div style=\"position: relative; z-index: 1; padding: 80px 0;\">\r\n\r\n        <div class=\"container\">\r\n            <div class=\"row\">\r\n                <div class=\"col-md-12\">\r\n                    <div class=\"text-box\">\r\n                                                <h2 class=\"text-white\">Find your nearest <span>accredited<\/span> business<\/h2>\r\n                        \r\n                                                <p class=\"text-white\">Find a business accredited to The Motor Ombudsman&#8217;s Chartered Trading Standards Institute (CTSI)-approved Codes of Practice<\/p>\r\n                                            <\/div>\r\n\r\n                    <form action=\"https:\/\/businesses.themotorombudsman.org\/find-a-business\" method=\"GET\" class=\"form formsearcher\">\r\n                        <div class=\"form-group w-35\">\r\n                            <label for=\"postal_code\" class=\"form-label\">Your Postcode \/ Location*<\/label>\r\n                            <input type=\"text\" class=\"form-control\" name=\"postal_code\" id=\"postal_code\"\r\n                                placeholder=\"Enter your town or postcode...\" autocomplete=\"postal-code\" required>\r\n                        <\/div>\r\n                        <div class=\"form-group w-26\">\r\n                            <label for=\"distance\" class=\"form-label\">Distance*<\/label>\r\n                            <select name=\"distance\" id=\"distance\" class=\"form-select form-control\" required>\r\n                                <option value=\"\" selected>Select distance&#8230;<\/option>\r\n                                <option value=\"1\">Within 1 mile<\/option>\r\n                                <option value=\"5\">Within 5 miles<\/option>\r\n                                <option value=\"10\">Within 10 miles<\/option>\r\n                                <option value=\"20\">Within 20 miles<\/option>\r\n                                <option value=\"30\">Within 30 miles<\/option>\r\n                                <option value=\"40\">Within 40 miles<\/option>\r\n                                <option value=\"50\">Within 50 miles<\/option>\r\n                            <\/select>\r\n                        <\/div>\r\n                        <div class=\"form-group w-26\">\r\n                            <label for=\"brand-select\" class=\"form-label\">Brand \/ Make<\/label>\r\n                            <select class=\"form-select form-control\" name=\"brand\" id=\"brand-select\">\r\n                                <option value=\"\" selected>Select brand \/ make&#8230;<\/option>\r\n                            <\/select>\r\n                        <\/div>\r\n                        <button type=\"submit\" class=\"form-search-box\">\r\n                            <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/white-search-icon.svg\"\r\n                                alt=\"\">\r\n                            <span>Search<\/span>\r\n                        <\/button>\r\n\r\n                    <\/form>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>","protected":false},"excerpt":{"rendered":"<p> [&#8230;]<\/p>\n<p><a class=\"btn btn-secondary understrap-read-more-link\" href=\"https:\/\/www.themotorombudsman.org\/contact-us\/consumers-contact\/\">Read More&#8230;<span class=\"screen-reader-text\"> from Contact us (Consumers)<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":263,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-79486","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Contact us (Consumers) - The Motor Ombudsman<\/title>\n<meta name=\"description\" content=\"Contact The Motor Ombudsman for independent support, enquiries and guidance on vehicle complaints and dispute resolution.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.themotorombudsman.org\/contact-us\/consumers-contact\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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