{"id":76642,"date":"2022-07-08T08:31:03","date_gmt":"2022-07-08T08:31:03","guid":{"rendered":"https:\/\/www.themotorombudsman.org\/knowledge\/i-have-a-complaint-about-my-home-charger-not-working-properly-for-my-electric-vehicle-can-the-motor-ombudsman-help-me-with-this\/"},"modified":"2025-03-24T19:06:06","modified_gmt":"2025-03-24T19:06:06","slug":"i-have-a-complaint-about-my-home-charger-not-working-properly-for-my-electric-vehicle-can-the-motor-ombudsman-help-me-with-this","status":"publish","type":"knowledge","link":"https:\/\/www.themotorombudsman.org\/knowledge\/i-have-a-complaint-about-my-home-charger-not-working-properly-for-my-electric-vehicle-can-the-motor-ombudsman-help-me-with-this\/","title":{"rendered":"I have a complaint about my home charger not working properly for my electric vehicle. Can The Motor Ombudsman help me with this?"},"content":{"rendered":"<h2><strong>I have a complaint about my home charger not working properly for my electric vehicle. Can The Motor Ombudsman help me with this?<\/strong><\/h2>\n<p><strong>\u00a0<\/strong><\/p>\n<p>The Motor Ombudsman is only able to look at disputes if you have purchased the charger as part of the package when buying the electric vehicle.<\/p>\n\n<p>In all other cases, a dispute regarding a home charger not working properly would need to be directed to the supplier or installer of the equipment. If you are unsure who this is, it\u2019s worth looking back at your contract when you purchased the installation of the home charger.<\/p>\n","protected":false},"featured_media":79059,"parent":0,"template":"","meta":{"_acf_changed":false},"knowledge-base-category":[624],"class_list":["post-76642","knowledge","type-knowledge","status-publish","has-post-thumbnail","hentry","knowledge-base-category-electric-vehicles"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>I have a complaint about my home charger not working properly for my electric vehicle. Can The Motor Ombudsman help me with this? - The Motor Ombudsman<\/title>\n<meta name=\"description\" content=\"The Motor Ombudsman is only able to look at disputes if you have purchased the charger as part of the package when buying\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.themotorombudsman.org\/knowledge\/i-have-a-complaint-about-my-home-charger-not-working-properly-for-my-electric-vehicle-can-the-motor-ombudsman-help-me-with-this\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"I have a complaint about my home charger not working properly for my electric vehicle. Can The Motor Ombudsman help me with this? - The Motor Ombudsman\" \/>\n<meta property=\"og:description\" content=\"The Motor Ombudsman is only able to look at disputes if you have purchased the charger as part of the package when buying\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.themotorombudsman.org\/knowledge\/i-have-a-complaint-about-my-home-charger-not-working-properly-for-my-electric-vehicle-can-the-motor-ombudsman-help-me-with-this\/\" \/>\n<meta property=\"og:site_name\" content=\"The Motor Ombudsman\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-24T19:06:06+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2023\/02\/knowledge-banner.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1440\" \/>\n\t<meta property=\"og:image:height\" content=\"476\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.themotorombudsman.org\/knowledge\/i-have-a-complaint-about-my-home-charger-not-working-properly-for-my-electric-vehicle-can-the-motor-ombudsman-help-me-with-this\/\",\"url\":\"https:\/\/www.themotorombudsman.org\/knowledge\/i-have-a-complaint-about-my-home-charger-not-working-properly-for-my-electric-vehicle-can-the-motor-ombudsman-help-me-with-this\/\",\"name\":\"I have a complaint about my home charger not working properly for my electric vehicle. Can The Motor Ombudsman help me with this? - The Motor Ombudsman\",\"isPartOf\":{\"@id\":\"https:\/\/www.themotorombudsman.org\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.themotorombudsman.org\/knowledge\/i-have-a-complaint-about-my-home-charger-not-working-properly-for-my-electric-vehicle-can-the-motor-ombudsman-help-me-with-this\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.themotorombudsman.org\/knowledge\/i-have-a-complaint-about-my-home-charger-not-working-properly-for-my-electric-vehicle-can-the-motor-ombudsman-help-me-with-this\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2023\/02\/knowledge-banner.png\",\"datePublished\":\"2022-07-08T08:31:03+00:00\",\"dateModified\":\"2025-03-24T19:06:06+00:00\",\"description\":\"The Motor Ombudsman is only able to look at disputes if you have purchased the charger as part of the package when buying\",\"breadcrumb\":{\"@id\":\"https:\/\/www.themotorombudsman.org\/knowledge\/i-have-a-complaint-about-my-home-charger-not-working-properly-for-my-electric-vehicle-can-the-motor-ombudsman-help-me-with-this\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.themotorombudsman.org\/knowledge\/i-have-a-complaint-about-my-home-charger-not-working-properly-for-my-electric-vehicle-can-the-motor-ombudsman-help-me-with-this\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.themotorombudsman.org\/knowledge\/i-have-a-complaint-about-my-home-charger-not-working-properly-for-my-electric-vehicle-can-the-motor-ombudsman-help-me-with-this\/#primaryimage\",\"url\":\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2023\/02\/knowledge-banner.png\",\"contentUrl\":\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2023\/02\/knowledge-banner.png\",\"width\":1440,\"height\":476},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.themotorombudsman.org\/knowledge\/i-have-a-complaint-about-my-home-charger-not-working-properly-for-my-electric-vehicle-can-the-motor-ombudsman-help-me-with-this\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.themotorombudsman.org\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Knowledge Base\",\"item\":\"https:\/\/www.themotorombudsman.org\/knowledge\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"I have a complaint about my home charger not working properly for my electric vehicle. Can The Motor Ombudsman help me with this?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.themotorombudsman.org\/#website\",\"url\":\"https:\/\/www.themotorombudsman.org\/\",\"name\":\"The Motor Ombudsman\",\"description\":\"We are the Ombudsman for the motor industry\",\"publisher\":{\"@id\":\"https:\/\/www.themotorombudsman.org\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.themotorombudsman.org\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.themotorombudsman.org\/#organization\",\"name\":\"The Motor Ombudsman\",\"url\":\"https:\/\/www.themotorombudsman.org\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.themotorombudsman.org\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/03\/logo.svg\",\"contentUrl\":\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/03\/logo.svg\",\"caption\":\"The Motor Ombudsman\"},\"image\":{\"@id\":\"https:\/\/www.themotorombudsman.org\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"I have a complaint about my home charger not working properly for my electric vehicle. Can The Motor Ombudsman help me with this? - The Motor Ombudsman","description":"The Motor Ombudsman is only able to look at disputes if you have purchased the charger as part of the package when buying","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.themotorombudsman.org\/knowledge\/i-have-a-complaint-about-my-home-charger-not-working-properly-for-my-electric-vehicle-can-the-motor-ombudsman-help-me-with-this\/","og_locale":"en_GB","og_type":"article","og_title":"I have a complaint about my home charger not working properly for my electric vehicle. Can The Motor Ombudsman help me with this? - The Motor Ombudsman","og_description":"The Motor Ombudsman is only able to look at disputes if you have purchased the charger as part of the package when buying","og_url":"https:\/\/www.themotorombudsman.org\/knowledge\/i-have-a-complaint-about-my-home-charger-not-working-properly-for-my-electric-vehicle-can-the-motor-ombudsman-help-me-with-this\/","og_site_name":"The Motor Ombudsman","article_modified_time":"2025-03-24T19:06:06+00:00","og_image":[{"width":1440,"height":476,"url":"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2023\/02\/knowledge-banner.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Estimated reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.themotorombudsman.org\/knowledge\/i-have-a-complaint-about-my-home-charger-not-working-properly-for-my-electric-vehicle-can-the-motor-ombudsman-help-me-with-this\/","url":"https:\/\/www.themotorombudsman.org\/knowledge\/i-have-a-complaint-about-my-home-charger-not-working-properly-for-my-electric-vehicle-can-the-motor-ombudsman-help-me-with-this\/","name":"I have a complaint about my home charger not working properly for my electric vehicle. Can The Motor Ombudsman help me with this? - The Motor Ombudsman","isPartOf":{"@id":"https:\/\/www.themotorombudsman.org\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.themotorombudsman.org\/knowledge\/i-have-a-complaint-about-my-home-charger-not-working-properly-for-my-electric-vehicle-can-the-motor-ombudsman-help-me-with-this\/#primaryimage"},"image":{"@id":"https:\/\/www.themotorombudsman.org\/knowledge\/i-have-a-complaint-about-my-home-charger-not-working-properly-for-my-electric-vehicle-can-the-motor-ombudsman-help-me-with-this\/#primaryimage"},"thumbnailUrl":"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2023\/02\/knowledge-banner.png","datePublished":"2022-07-08T08:31:03+00:00","dateModified":"2025-03-24T19:06:06+00:00","description":"The Motor Ombudsman is only able to look at disputes if you have purchased the charger as part of the package when buying","breadcrumb":{"@id":"https:\/\/www.themotorombudsman.org\/knowledge\/i-have-a-complaint-about-my-home-charger-not-working-properly-for-my-electric-vehicle-can-the-motor-ombudsman-help-me-with-this\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.themotorombudsman.org\/knowledge\/i-have-a-complaint-about-my-home-charger-not-working-properly-for-my-electric-vehicle-can-the-motor-ombudsman-help-me-with-this\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.themotorombudsman.org\/knowledge\/i-have-a-complaint-about-my-home-charger-not-working-properly-for-my-electric-vehicle-can-the-motor-ombudsman-help-me-with-this\/#primaryimage","url":"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2023\/02\/knowledge-banner.png","contentUrl":"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2023\/02\/knowledge-banner.png","width":1440,"height":476},{"@type":"BreadcrumbList","@id":"https:\/\/www.themotorombudsman.org\/knowledge\/i-have-a-complaint-about-my-home-charger-not-working-properly-for-my-electric-vehicle-can-the-motor-ombudsman-help-me-with-this\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.themotorombudsman.org\/"},{"@type":"ListItem","position":2,"name":"Knowledge Base","item":"https:\/\/www.themotorombudsman.org\/knowledge\/"},{"@type":"ListItem","position":3,"name":"I have a complaint about my home charger not working properly for my electric vehicle. Can The Motor Ombudsman help me with this?"}]},{"@type":"WebSite","@id":"https:\/\/www.themotorombudsman.org\/#website","url":"https:\/\/www.themotorombudsman.org\/","name":"The Motor Ombudsman","description":"We are the Ombudsman for the motor industry","publisher":{"@id":"https:\/\/www.themotorombudsman.org\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.themotorombudsman.org\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/www.themotorombudsman.org\/#organization","name":"The Motor Ombudsman","url":"https:\/\/www.themotorombudsman.org\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.themotorombudsman.org\/#\/schema\/logo\/image\/","url":"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/03\/logo.svg","contentUrl":"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/03\/logo.svg","caption":"The Motor Ombudsman"},"image":{"@id":"https:\/\/www.themotorombudsman.org\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/www.themotorombudsman.org\/wp-json\/wp\/v2\/knowledge\/76642","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.themotorombudsman.org\/wp-json\/wp\/v2\/knowledge"}],"about":[{"href":"https:\/\/www.themotorombudsman.org\/wp-json\/wp\/v2\/types\/knowledge"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.themotorombudsman.org\/wp-json\/wp\/v2\/media\/79059"}],"wp:attachment":[{"href":"https:\/\/www.themotorombudsman.org\/wp-json\/wp\/v2\/media?parent=76642"}],"wp:term":[{"taxonomy":"knowledge-base-category","embeddable":true,"href":"https:\/\/www.themotorombudsman.org\/wp-json\/wp\/v2\/knowledge-base-category?post=76642"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}