{"id":76640,"date":"2022-07-08T08:14:08","date_gmt":"2022-07-08T08:14:08","guid":{"rendered":"https:\/\/www.themotorombudsman.org\/knowledge\/how-do-i-submit-my-dispute-to-the-motor-ombudsman\/"},"modified":"2025-03-24T19:06:06","modified_gmt":"2025-03-24T19:06:06","slug":"how-do-i-submit-my-dispute-to-the-motor-ombudsman","status":"publish","type":"knowledge","link":"https:\/\/www.themotorombudsman.org\/knowledge\/how-do-i-submit-my-dispute-to-the-motor-ombudsman\/","title":{"rendered":"How do I submit my dispute to The Motor Ombudsman?"},"content":{"rendered":"<p>If you have a complaint about a business, for example following work you have had carried out on your vehicle, you need to ensure that you have given them a chance to resolve your issue first.<\/p>\n<p>If you are unsure as to how to submit your complaint, it is worth asking the business for their complaints process to ensure that your concerns are going to the right place.<\/p>\n<p>Explain what\u2019s happened and let them know how you would like things to be put right, preferably in writing. The business then has eight weeks to give their final answer to your complaint but can respond at any point within this period.<\/p>\n<p>If you\u2019re not happy with the response from the business, or don\u2019t receive one at all after waiting eight weeks, you can <span style=\"color: #00a9e0\"><a style=\"color: #00a9e0\" href=\"https:\/\/www.themotorombudsman.org\/complaint-submission\"><strong>submit<\/strong><\/a><\/span> your case for us to look into. The business that you have a dispute with must be accredited to The Motor Ombudsman.<\/p>\n\n\n<p>Accredited businesses are listed on this website as follows:<\/p>\n\n\n<ul>\n<li>Independent garages, bodyshops, repairers and franchise car dealerships accredited to the Service and Repair and \/ or the Vehicle Sales Codes are listed on our <span style=\"color: #00a9e0\"><a style=\"color: #00a9e0\" href=\"https:\/\/www.themotorombudsman.org\/garage-finder\"><strong>Garage Finder<\/strong><\/a><\/span>.<\/li>\n<li>Vehicle manufacturers (OEMs) accredited to the <span style=\"color: #cb1100\"><strong><a style=\"color: #cb1100\" href=\"https:\/\/www.themotorombudsman.org\/consumers\/our-codes-of-practice\/new-car-code\">New Car Code<\/a><\/strong><\/span> can be found <a href=\"https:\/\/www.themotorombudsman.org\/consumers\/our-codes-of-practice\/new-car-code\"><span style=\"color: #00a9e0\"><strong>here<\/strong><\/span>.<\/a><\/li>\n<li>Vehicle warranty providers accredited to the <span style=\"color: #193e80\"><strong><a style=\"color: #193e80\" href=\"https:\/\/www.themotorombudsman.org\/consumers\/our-codes-of-practice\/vehicle-warranty-products-code\">Vehicle Warranty Products Code<\/a><\/strong><\/span> can be found <span style=\"color: #00a9e0\"><a style=\"color: #00a9e0\" href=\"https:\/\/www.themotorombudsman.org\/consumers\/our-codes-of-practice\/vehicle-warranty-products-code\"><strong>here<\/strong><\/a><\/span>.<\/li>\n<\/ul>\n","protected":false},"featured_media":79059,"parent":0,"template":"","meta":{"_acf_changed":false},"knowledge-base-category":[8],"class_list":["post-76640","knowledge","type-knowledge","status-publish","has-post-thumbnail","hentry","knowledge-base-category-the-motor-ombudsman"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How do I submit my dispute to The Motor Ombudsman? 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