{"id":76612,"date":"2021-05-24T17:48:43","date_gmt":"2021-05-24T17:48:43","guid":{"rendered":"https:\/\/www.themotorombudsman.org\/knowledge\/43957-2\/"},"modified":"2025-12-18T09:50:25","modified_gmt":"2025-12-18T09:50:25","slug":"43957-2","status":"publish","type":"knowledge","link":"https:\/\/www.themotorombudsman.org\/knowledge\/43957-2\/","title":{"rendered":"What is The Motor Ombudsman\u2019s remit?"},"content":{"rendered":"<h2 style=\"background: white;margin: 15.0pt 0cm 15.0pt 0cm\">What is The Motor Ombudsman\u2019s remit?<\/h2>\n<p style=\"background: white;margin: 15.0pt 0cm 15.0pt 0cm\">We can only consider a complaint against a business that is accredited to one or more of our Codes of Practice and have failed to uphold their commitments.<\/p>\n<p style=\"background: white;margin: 15.0pt 0cm 15.0pt 0cm\">We currently only cover businesses based in the UK \u2013 however, as long as the transaction you are complaining about happening in the UK, you do not need to be a UK resident to use our service.<\/p>\n<p>The areas we cover are new vehicle warranties, extended warranties, vehicle sales and service and repair.<\/p>\n<h3>We\u00a0<em><u>will<\/u><\/em>\u00a0be unable to consider a complaint if:<\/h3>\n<ul>\n<li>It concerns physical injury, illness, stress\/nervous shock or their consequences, criminal activity or claims of negligence;<\/li>\n<li>The award would exceed \u00a310,000 and\/or, where appropriate, the value of the vehicle; and<\/li>\n<li>A legally-binding judgement has already been made, although we may record details for monitoring purposes<\/li>\n<\/ul>\n<h3>We\u00a0<em><u>may<\/u><\/em>\u00a0be unable to consider a complaint if:<\/h3>\n<ul>\n<li>I has been more than six years since the event occurred\u00a0<strong>or<\/strong>it has been more than 12 months since you either complained to the business or received their final response;<\/li>\n<li>It has already been investigated by another ombudsman scheme or provider of alternative dispute resolution;<\/li>\n<li>You have accepted an offer in full and final settlement;<\/li>\n<li>There are no demonstrable financial losses;<\/li>\n<li>The vehicle was bought in or is registered in the name of a business, or is primarily used for business purposes; and<\/li>\n<li>We believe the complaint raises an important or novel point of law and therefore the complaint would be better considered by a court, taking into account: whether the point of law is key to the outcome of the case; the significance of the complaint for consumers and the industry; the amount at stake and possible remedies.<\/li>\n<\/ul>\n<p>You can find more information about how to check if a business is accredited to one of our four codes of practice <a href=\"https:\/\/www.themotorombudsman.org\/knowledge-base\/how-do-i-find-out-whether-an-independent-garage-or-franchised-dealership-is-accredited-to-the-motor-ombudsman\">here<\/a>.<\/p>\n","protected":false},"featured_media":79059,"parent":0,"template":"","meta":{"_acf_changed":false},"knowledge-base-category":[17],"class_list":["post-76612","knowledge","type-knowledge","status-publish","has-post-thumbnail","hentry","knowledge-base-category-dispute-resolution"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What is The Motor Ombudsman\u2019s remit? - The Motor Ombudsman<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.themotorombudsman.org\/knowledge\/43957-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What is The Motor Ombudsman\u2019s remit? - The Motor Ombudsman\" \/>\n<meta property=\"og:description\" content=\"What is The Motor Ombudsman\u2019s remit? 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