{"id":76580,"date":"2021-05-17T18:33:56","date_gmt":"2021-05-17T18:33:56","guid":{"rendered":"https:\/\/www.themotorombudsman.org\/knowledge\/what-is-mediation\/"},"modified":"2025-03-24T19:06:02","modified_gmt":"2025-03-24T19:06:02","slug":"what-is-mediation","status":"publish","type":"knowledge","link":"https:\/\/www.themotorombudsman.org\/knowledge\/what-is-mediation\/","title":{"rendered":"What is mediation?"},"content":{"rendered":"<h2><span style=\"color: #00a9e0\"><strong>What is mediation?<\/strong><\/span><\/h2>\n<p>The process of mediation is where an <strong>impartial<\/strong> person or organisation, such as The Motor Ombudsman, brings together two parties (e.g. a consumer and business) to facilitate <strong>open dialogue<\/strong>, <strong>communication<\/strong> and <strong>negotiation<\/strong> in order to reach a jointly agreed resolution to a complaint.<\/p>\n<p>Our in-house mediation service is entirely <strong>confidential<\/strong> from beginning to end. Our aim is to help you and the business you have a dispute with, construct and mutually agree a satisfactory solution.<\/p>\n\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-63757\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2021\/05\/MEDIATION-FACT-SHEET-MAY-23-506x1024.jpg\" alt=\"\" width=\"506\" height=\"1024\" \/><\/p>\n\n","protected":false},"featured_media":79059,"parent":0,"template":"","meta":{"_acf_changed":false},"knowledge-base-category":[626],"class_list":["post-76580","knowledge","type-knowledge","status-publish","has-post-thumbnail","hentry","knowledge-base-category-mediation"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What is mediation? - The Motor Ombudsman<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.themotorombudsman.org\/knowledge\/what-is-mediation\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What is mediation? - The Motor Ombudsman\" \/>\n<meta property=\"og:description\" content=\"What is mediation? The process of mediation is where an impartial person or organisation, such as The Motor Ombudsman, brings together two parties (e.g. a consumer and business) to facilitate open dialogue, communication and negotiation in order to reach a jointly agreed resolution to a complaint. 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