{"id":76510,"date":"2019-03-31T16:52:43","date_gmt":"2019-03-31T16:52:43","guid":{"rendered":"https:\/\/www.themotorombudsman.org\/knowledge\/what-should-i-do-if-im-unhappy-with-the-garages-work-on-my-car\/"},"modified":"2025-03-24T19:05:58","modified_gmt":"2025-03-24T19:05:58","slug":"what-should-i-do-if-im-unhappy-with-the-garages-work-on-my-car","status":"publish","type":"knowledge","link":"https:\/\/www.themotorombudsman.org\/knowledge\/what-should-i-do-if-im-unhappy-with-the-garages-work-on-my-car\/","title":{"rendered":"What should I do if I\u2019m unhappy with the garage\u2019s work on my car?"},"content":{"rendered":"<h1>What should I do if I\u2019m unhappy with the garage\u2019s work on my car?<\/h1>\n<p>Under the Consumer Rights Act 2015, the garage has an obligation to use reasonable care and skill when completing any repairs, servicing or investigations on your car. Therefore, if the garage has failed to use reasonable skill and care in the work provided, then the business has an obligation to do the work again or provide you with a refund.<\/p>\n<p>In order to resolve a dispute regarding the standard of work, you should firstly raise your concern with the garage directly, ideally by submitting a formal complaint to the business in line with their in-house complaints procedure.<\/p>\n<p>If you\u2019re unhappy with the final response of the business, or more than eight weeks has passed since raising the complaint with the business, then you may escalate the dispute to The Motor Ombudsman for further investigation.<\/p>\n","protected":false},"featured_media":79059,"parent":0,"template":"","meta":{"_acf_changed":false},"knowledge-base-category":[615],"class_list":["post-76510","knowledge","type-knowledge","status-publish","has-post-thumbnail","hentry","knowledge-base-category-service-and-repair"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What should I do if I\u2019m unhappy with the garage\u2019s work on my car? - The Motor Ombudsman<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.themotorombudsman.org\/knowledge\/what-should-i-do-if-im-unhappy-with-the-garages-work-on-my-car\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What should I do if I\u2019m unhappy with the garage\u2019s work on my car? - The Motor Ombudsman\" \/>\n<meta property=\"og:description\" content=\"What should I do if I\u2019m unhappy with the garage\u2019s work on my car? Under the Consumer Rights Act 2015, the garage has an obligation to use reasonable care and skill when completing any repairs, servicing or investigations on your car. 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