{"id":76441,"date":"2018-11-21T09:18:13","date_gmt":"2018-11-21T09:18:13","guid":{"rendered":"https:\/\/www.themotorombudsman.org\/knowledge\/my-warranty-claim-was-rejected-for-wear-and-tear-what-can-i-do\/"},"modified":"2025-12-18T09:53:16","modified_gmt":"2025-12-18T09:53:16","slug":"my-warranty-claim-was-rejected-for-wear-and-tear-what-can-i-do","status":"publish","type":"knowledge","link":"https:\/\/www.themotorombudsman.org\/knowledge\/my-warranty-claim-was-rejected-for-wear-and-tear-what-can-i-do\/","title":{"rendered":"My extended warranty claim was rejected for wear and tear, what can I do?"},"content":{"rendered":"<h1>My extended warranty claim was rejected for wear and tear, what can I do?<\/h1>\n<p>Most <strong>extended warranty<\/strong> policies will not cover breakdowns caused by wear and tear, external damage or issues which existed before you bought the policy \u2013 some policies may not cover consequential damage either. You should always read the policy\u2019s terms and conditions to make sure you understand the level of coverage you have.<\/p>\n<p>If your claim is rejected because there hasn\u2019t been a sudden mechanical breakdown, for example because the warranty company thinks the part failed due to wear and tear, it is usually best for you to dispute their view by obtaining independent evidence in the form of an independent\u00a0<a href=\"https:\/\/www.themotorombudsman.org\/consumers\/independent-vehicle-reports\">technical report<\/a>.<\/p>\n<p>If the independent technical report supports the reason the claim was rejected, then you would not be able to pursue the matter further. However, if there is compelling evidence to support a sudden mechanical failure, you should present this to the warranty company and see if they change their position on your claim. If you then remain unhappy with their response, and have exhausted the warranty company\u2019s complaints process, you can get in touch with The Motor Ombudsman.<\/p>\n<p>Always remember that a warranty is in addition to your legal rights \u2013 so, even if the warranty company has rejected your claim, you may still have recourse against the seller of your vehicle.<\/p>\n","protected":false},"featured_media":79059,"parent":0,"template":"","meta":{"_acf_changed":false},"knowledge-base-category":[613],"class_list":["post-76441","knowledge","type-knowledge","status-publish","has-post-thumbnail","hentry","knowledge-base-category-extended-warranties"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What to Do If Your Warranty Claim Is Rejected for Wear and Tear<\/title>\n<meta name=\"description\" content=\"Most extended warranty policies will not cover breakdowns caused by wear and tear but if 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