{"id":73807,"date":"2020-08-17T15:20:31","date_gmt":"2020-08-17T15:20:31","guid":{"rendered":"https:\/\/www.themotorombudsman.org\/awards\/"},"modified":"2026-01-19T09:11:18","modified_gmt":"2026-01-19T09:11:18","slug":"awards","status":"publish","type":"page","link":"https:\/\/www.themotorombudsman.org\/awards\/","title":{"rendered":"The Star Awards"},"content":{"rendered":"<section class=\"hero-sec heropage policy-bg\" style=\"background-image: url('https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/05\/policies-bg.png');\">\r\n    <div class=\"container\">\r\n        <div class=\"row\">\r\n            <div class=\"col-md-12\">\r\n                <div class=\"text-box\">\r\n                    <h1 class=\"text-white\">\r\n                        The Star Awards                    <\/h1>\r\n                    <p class=\"text-white\">\r\n                                            <\/p>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n\n\n<section class=\"disputer-sec\">\r\n    <div class=\"container\">\r\n        <div class=\"row\">\r\n            <div class=\"col-12\">\r\n                            <\/div>\r\n        <\/div>\r\n        <div class=\"row gx-md-5\">\r\n            <div class=\"col-lg-5 d-flex\">\r\n                <div class=\"d-flex imgwrappo position-relative w-100\">\r\n                                            <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2024\/11\/The-Motor-Ombudsman-launches-fifth-annual-Star-Awards-competition-to-find-the-next-trophy-winners-across-the-UK-scaled-1.jpeg\" alt=\"\" class=\"img-fluid fltimg\">\r\n                                    <\/div>\r\n            <\/div>\r\n            <div class=\"col-lg-6 offset-lg-1 mt-lg-0 mt-5 py-md-4\">\r\n                <div class=\"text-box\">\r\n                                            <h2>The Motor Ombudsman\u2019s 2026 Star Awards<\/h2>\r\n                    \r\n                                            <p>The Motor Ombudsman\u2019s Star Awards have been designed to celebrate the achievements and recognise individual team members and Motor Ombudsman-accredited businesses across the country, that have gone the extra mile and beyond the call of duty to assist customers.<\/p>\n<p>The 2026 Awards will be opening for nominations on 5th May 2026. Watch this space for further details on the nomination process.<\/p>\n                    \r\n                                            <a href=\"https:\/\/www.themotorombudsman.org\/press-releases\/napoleon-garage-scoops-top-national-trophy-in-the-motor-ombudsmans-star-awards\/\" target=\"_blank\" class=\"btn btn-primary\">\r\n                            Read more about our 2025 winners here                        <\/a>\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n\n\n<section class=\"two-cols-simple-image\">\r\n    <div class=\"container\">\r\n        <div class=\"row\">\r\n            <div class=\"col-md-6 order-md-1 order-2\">\r\n                <div class=\"text-box about-text-wrapper py-md-4\">\r\n                    <h2>Businesses wanting to support the campaign<\/h2>\r\n                    <div class=\"description\">\r\n                        <p>We want to raise as much awareness of our Awards as possible. If you\u2019re a business wanting to know more about how to support and promote the Star Awards, click through to our dedicated page to find out more. Here you&#8217;ll be able to download assets, and spread the word.<\/p>\n                    <\/div>\r\n                    <ul>\r\n                                                    <li>\r\n                                <a href=\"\/garages\/garage-star-awards-business-page-2\/\" class=\"btn btn-primary\" target=\"\">\r\n                                    Read more                                <\/a>\r\n                            <\/li>\r\n                        \r\n                                            <\/ul>\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"col-md-5 offset-md-1 order-md-2 order-1 d-flex\">\r\n                <div class=\"h-100 position-relative relative text-end w-100 imgwrappo\">\r\n                                            <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2024\/11\/AJ-Fleetcare-is-named-the-winner-of-the-2024-Garage-Star-Award-for-the-North-and-the-National-trophy.jpg\" alt=\"\" class=\"img-fluid fltimg\">\r\n                                    <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n\n\n<section class=\"video-sec\">\r\n    <div class=\"container\">\r\n        <div class=\"row\">\r\n            <div class=\"col-md-12\">\r\n                <div class=\"text-box text-center\">\r\n                    <h2>Hear from Bill Fennell<\/h2>\r\n                    <p>The Motor Ombudsman\u2019s Managing Director and Chief Ombudsman, about the importance of the Awards and how you can nominate.<\/p>\r\n                <\/div>\r\n\r\n                <div class=\"video-wrapper\">\r\n                                        \r\n                                            <div class=\"video-cover-wrapper\">\r\n                            <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/07\/bill2.png\" alt=\"\" class=\"img-fluid video-cover-image\">\r\n                            <div class=\"video-btn\">\r\n                                <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/video-icon.svg\" alt=\"\">\r\n                            <\/div>\r\n                        <\/div>\r\n\r\n                                                    <div class=\"video-element\" style=\"display: none;\">\r\n                                <iframe loading=\"lazy\" width=\"100%\" height=\"500\" src=\"https:\/\/www.youtube.com\/embed\/zCfsr_ns_R8?si=UrkeOYO1y7AaDE7f?rel=0\" frameborder=\"0\" allow=\"autoplay; encrypted-media\" allowfullscreen><\/iframe>\r\n                            <\/div>\r\n                                                            <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n\r\n    <style>\r\n    .video-cover-wrapper {\r\n        position: relative;\r\n        display: inline-block;\r\n        width: 100%;\r\n        max-width: 100%;\r\n        cursor: pointer;\r\n    }\r\n\r\n    .video-cover-wrapper img {\r\n        width: 100%;\r\n        height: auto;\r\n        display: block;\r\n        border-radius: 20px;\r\n    }\r\n\r\n    .video-btn {\r\n        background: rgba(255, 255, 255, 0.30);\r\n        backdrop-filter: blur(10px);\r\n        width: 100px;\r\n        height: 100px;\r\n        display: flex;\r\n        align-items: center;\r\n        justify-content: center;\r\n        position: absolute;\r\n        top: 50%;\r\n        left: 50%;\r\n        transform: translate(-50%, -50%);\r\n        border-radius: 14px;\r\n        z-index: 1;\r\n    }\r\n\r\n    .video-btn img {\r\n        display: inline-block;\r\n        max-width: 100%;\r\n        height: auto;\r\n        width: 24px;\r\n        border-radius: 0px;\r\n    }\r\n    <\/style>\r\n\r\n<\/section>\r\n\n\n\r\n\r\n<section class=\"faq-sec \" id=\"block_f369fc049c343b20cc7347a1820facb5\">\r\n    <div class=\"container\">\r\n        <div class=\"row\">\r\n            <div class=\"col-md-12\">\r\n                <div class=\"faq-inner\">\r\n                    <div class=\"text-center text-box\">\r\n                        <h2>FAQs: The Motor Ombudsman\u2019s Star Awards<\/h2>\r\n                        <div class=\"mb-26\">\r\n                                                    <\/div>\r\n                    <\/div>\r\n                    <div class=\"policies-box\">\r\n                        <div class=\"accordion\" id=\"accordionExampleblock_f369fc049c343b20cc7347a1820facb5\">\r\n                                                                <div class=\"accordion-item expanded\">\r\n                                        <div class=\"accordion-header\" id=\"headingblock_f369fc049c343b20cc7347a1820facb51\">\r\n                                            <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseblock_f369fc049c343b20cc7347a1820facb51\" aria-expanded=\"true\" aria-controls=\"collapse1\">\r\n                                                <span>\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/plus.svg\" class=\"plus\" alt=\"\">\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/minus.svg\" class=\"minus\" alt=\"\">\r\n                                                <\/span>\r\n                                                <div class=\"flex-1\">Which businesses are eligible for the Star Awards?<\/div>\r\n                                            <\/button>\r\n                                        <\/div>\r\n                                        <div id=\"collapseblock_f369fc049c343b20cc7347a1820facb51\" class=\"accordion-collapse collapse show\" aria-labelledby=\"headingblock_f369fc049c343b20cc7347a1820facb51\" data-bs-parent=\"#accordionExampleblock_f369fc049c343b20cc7347a1820facb5block_f369fc049c343b20cc7347a1820facb5\">\r\n                                            <div class=\"accordion-body\">\r\n                                                <p><strong>The Star Awards<\/strong>\u00a0are open to any independent garage,\u00a0 car dealership, body shop or mobile repairer that is accredited to The Motor Ombudsman\u2019s Service and Repair and \/ or Vehicle Sales Codes. Eligible businesses are listed on our\u00a0<strong><a href=\"https:\/\/www.themotorombudsman.org\/garage-finder\">Garage Finder<\/a><\/strong>.<\/p>\n<p><strong>The Customer Service Star Awards<\/strong> provide motorists with an opportunity nominate <strong>vehicle manufacturers<\/strong> accredited to The Motor Ombudsman\u2019s New Car Code, and <strong>extended vehicle warranty providers<\/strong> that are part of the Vehicle Warranty Products Code, in recognition of outstanding customer service.<\/p>\n<p><strong>NEW Community Star Award<\/strong>, this category has been introducted to recognise the great efforts that individuals and businesses endeavour to make an impact in their local community.<\/p>\n<p>Unfortunately, businesses that are not accredited to our Codes of Practice cannot be considered for a award. Please refer to the Rules of Entry for further information. If your business is interested in becoming accredited to The Motor Ombudsman, you can find out more information about how to join\u00a0<a href=\"http:\/\/www.themotorombudsman.org\/garages\/tmo-accreditation\/benefits-of-joining\">here<\/a>.<\/p>\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                                                <div class=\"accordion-item \">\r\n                                        <div class=\"accordion-header\" id=\"headingblock_f369fc049c343b20cc7347a1820facb52\">\r\n                                            <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseblock_f369fc049c343b20cc7347a1820facb52\" aria-expanded=\"false\" aria-controls=\"collapse2\">\r\n                                                <span>\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/plus.svg\" class=\"plus\" alt=\"\">\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/minus.svg\" class=\"minus\" alt=\"\">\r\n                                                <\/span>\r\n                                                <div class=\"flex-1\">If consumers have had great service from more than one person or business during the year, can they submit more than one nomination?<\/div>\r\n                                            <\/button>\r\n                                        <\/div>\r\n                                        <div id=\"collapseblock_f369fc049c343b20cc7347a1820facb52\" class=\"accordion-collapse collapse \" aria-labelledby=\"headingblock_f369fc049c343b20cc7347a1820facb52\" data-bs-parent=\"#accordionExampleblock_f369fc049c343b20cc7347a1820facb5block_f369fc049c343b20cc7347a1820facb5\">\r\n                                            <div class=\"accordion-body\">\r\n                                                <p>Yes, that is absolutely fine, as the way that the business or individual has assisted the consumer will always be judged on its own merits.<\/p>\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                                                <div class=\"accordion-item \">\r\n                                        <div class=\"accordion-header\" id=\"headingblock_f369fc049c343b20cc7347a1820facb53\">\r\n                                            <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseblock_f369fc049c343b20cc7347a1820facb53\" aria-expanded=\"false\" aria-controls=\"collapse3\">\r\n                                                <span>\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/plus.svg\" class=\"plus\" alt=\"\">\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/minus.svg\" class=\"minus\" alt=\"\">\r\n                                                <\/span>\r\n                                                <div class=\"flex-1\">Can consumers submit a nomination by email or post?<\/div>\r\n                                            <\/button>\r\n                                        <\/div>\r\n                                        <div id=\"collapseblock_f369fc049c343b20cc7347a1820facb53\" class=\"accordion-collapse collapse \" aria-labelledby=\"headingblock_f369fc049c343b20cc7347a1820facb53\" data-bs-parent=\"#accordionExampleblock_f369fc049c343b20cc7347a1820facb5block_f369fc049c343b20cc7347a1820facb5\">\r\n                                            <div class=\"accordion-body\">\r\n                                                <p>Nominations should be submitted via the online form on The Motor Ombudsman website. However, if there are any reasons that the online form cannot be completed, such as accessibility issues, then please call us on\u00a0<strong>020 7344 1694<\/strong>\u00a0to discuss alternative methods for submission.<\/p>\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                                                <div class=\"accordion-item \">\r\n                                        <div class=\"accordion-header\" id=\"headingblock_f369fc049c343b20cc7347a1820facb54\">\r\n                                            <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseblock_f369fc049c343b20cc7347a1820facb54\" aria-expanded=\"false\" aria-controls=\"collapse4\">\r\n                                                <span>\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/plus.svg\" class=\"plus\" alt=\"\">\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/minus.svg\" class=\"minus\" alt=\"\">\r\n                                                <\/span>\r\n                                                <div class=\"flex-1\">Can businesses nominate themselves, their teams or their staff members?<\/div>\r\n                                            <\/button>\r\n                                        <\/div>\r\n                                        <div id=\"collapseblock_f369fc049c343b20cc7347a1820facb54\" class=\"accordion-collapse collapse \" aria-labelledby=\"headingblock_f369fc049c343b20cc7347a1820facb54\" data-bs-parent=\"#accordionExampleblock_f369fc049c343b20cc7347a1820facb5block_f369fc049c343b20cc7347a1820facb5\">\r\n                                            <div class=\"accordion-body\">\r\n                                                <p>Unfortunately, individuals or businesses are\u00a0<u>not<\/u>\u00a0able to nominate themselves for any of the awards. We can only accept nominations from consumers.<\/p>\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                                                <div class=\"accordion-item \">\r\n                                        <div class=\"accordion-header\" id=\"headingblock_f369fc049c343b20cc7347a1820facb55\">\r\n                                            <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseblock_f369fc049c343b20cc7347a1820facb55\" aria-expanded=\"false\" aria-controls=\"collapse5\">\r\n                                                <span>\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/plus.svg\" class=\"plus\" alt=\"\">\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/minus.svg\" class=\"minus\" alt=\"\">\r\n                                                <\/span>\r\n                                                <div class=\"flex-1\">When will the judging of entries to choose the winners take place?<\/div>\r\n                                            <\/button>\r\n                                        <\/div>\r\n                                        <div id=\"collapseblock_f369fc049c343b20cc7347a1820facb55\" class=\"accordion-collapse collapse \" aria-labelledby=\"headingblock_f369fc049c343b20cc7347a1820facb55\" data-bs-parent=\"#accordionExampleblock_f369fc049c343b20cc7347a1820facb5block_f369fc049c343b20cc7347a1820facb5\">\r\n                                            <div class=\"accordion-body\">\r\n                                                <p>The judging will take place after the nomination closing period in October.<\/p>\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                                                <div class=\"accordion-item \">\r\n                                        <div class=\"accordion-header\" id=\"headingblock_f369fc049c343b20cc7347a1820facb56\">\r\n                                            <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseblock_f369fc049c343b20cc7347a1820facb56\" aria-expanded=\"false\" aria-controls=\"collapse6\">\r\n                                                <span>\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/plus.svg\" class=\"plus\" alt=\"\">\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/minus.svg\" class=\"minus\" alt=\"\">\r\n                                                <\/span>\r\n                                                <div class=\"flex-1\">How can consumers nominate an individual or business for an award?<\/div>\r\n                                            <\/button>\r\n                                        <\/div>\r\n                                        <div id=\"collapseblock_f369fc049c343b20cc7347a1820facb56\" class=\"accordion-collapse collapse \" aria-labelledby=\"headingblock_f369fc049c343b20cc7347a1820facb56\" data-bs-parent=\"#accordionExampleblock_f369fc049c343b20cc7347a1820facb5block_f369fc049c343b20cc7347a1820facb5\">\r\n                                            <div class=\"accordion-body\">\r\n                                                <p>Consumers can nominate an individual or business for an award by completing the\u00a0<a href=\"https:\/\/www.themotorombudsman.org\/star-awards-nominate\" target=\"_blank\" rel=\"noopener\">online form<\/a>, and filling out the business details as well as telling us why the individual or business has gone above and beyond and should be put forward for an Award.<\/p>\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                                                <div class=\"accordion-item \">\r\n                                        <div class=\"accordion-header\" id=\"headingblock_f369fc049c343b20cc7347a1820facb57\">\r\n                                            <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseblock_f369fc049c343b20cc7347a1820facb57\" aria-expanded=\"false\" aria-controls=\"collapse7\">\r\n                                                <span>\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/plus.svg\" class=\"plus\" alt=\"\">\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/minus.svg\" class=\"minus\" alt=\"\">\r\n                                                <\/span>\r\n                                                <div class=\"flex-1\">When will the winners be announced?<\/div>\r\n                                            <\/button>\r\n                                        <\/div>\r\n                                        <div id=\"collapseblock_f369fc049c343b20cc7347a1820facb57\" class=\"accordion-collapse collapse \" aria-labelledby=\"headingblock_f369fc049c343b20cc7347a1820facb57\" data-bs-parent=\"#accordionExampleblock_f369fc049c343b20cc7347a1820facb5block_f369fc049c343b20cc7347a1820facb5\">\r\n                                            <div class=\"accordion-body\">\r\n                                                <p>The winners of the 2026 Star Awards will be announced in the last week of October 2026. The winner of the National Star Award will be presented with their trophy at the CTSI Hero Awards, taking place at the Houses of Parliament, Westminster in early December.<\/p>\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                                    <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n\n\n\r\n\r\n<section class=\"faq-sec \" id=\"block_5c564db17631dda90bf0b12ac826cc7e\">\r\n    <div class=\"container\">\r\n        <div class=\"row\">\r\n            <div class=\"col-md-12\">\r\n                <div class=\"faq-inner\">\r\n                    <div class=\"text-center text-box\">\r\n                        <h2>FAQs: The Motor Ombudsman\u2019s Star Awards<\/h2>\r\n                        <div class=\"mb-26\">\r\n                                                    <\/div>\r\n                    <\/div>\r\n                    <div class=\"policies-box\">\r\n                        <div class=\"accordion\" id=\"accordionExampleblock_5c564db17631dda90bf0b12ac826cc7e\">\r\n                                                                <div class=\"accordion-item expanded\">\r\n                                        <div class=\"accordion-header\" id=\"headingblock_5c564db17631dda90bf0b12ac826cc7e1\">\r\n                                            <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseblock_5c564db17631dda90bf0b12ac826cc7e1\" aria-expanded=\"true\" aria-controls=\"collapse1\">\r\n                                                <span>\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/plus.svg\" class=\"plus\" alt=\"\">\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/minus.svg\" class=\"minus\" alt=\"\">\r\n                                                <\/span>\r\n                                                <div class=\"flex-1\">Who can consumers nominate for a Star Award?<\/div>\r\n                                            <\/button>\r\n                                        <\/div>\r\n                                        <div id=\"collapseblock_5c564db17631dda90bf0b12ac826cc7e1\" class=\"accordion-collapse collapse show\" aria-labelledby=\"headingblock_5c564db17631dda90bf0b12ac826cc7e1\" data-bs-parent=\"#accordionExampleblock_5c564db17631dda90bf0b12ac826cc7eblock_5c564db17631dda90bf0b12ac826cc7e\">\r\n                                            <div class=\"accordion-body\">\r\n                                                <p>Consumers can nominate a\u00a0<strong>staff<\/strong>\u00a0member at a Motor Ombudsman-accredited business or a\u00a0<strong>Motor Ombudsman-accredited business<\/strong>\u00a0for\u00a0one of eight UK regional awards (i.e. the area in the UK in which the business is located).<\/p>\n<p>The eight regions that we are accepting customer nominations for are as follows:<\/p>\n<ol>\n<li>East<\/li>\n<li>Midlands<\/li>\n<li>North<\/li>\n<li>Northern Ireland<\/li>\n<li>Scotland<\/li>\n<li>South<\/li>\n<li>Wales<\/li>\n<li>West<\/li>\n<\/ol>\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                                                <div class=\"accordion-item \">\r\n                                        <div class=\"accordion-header\" id=\"headingblock_5c564db17631dda90bf0b12ac826cc7e2\">\r\n                                            <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseblock_5c564db17631dda90bf0b12ac826cc7e2\" aria-expanded=\"false\" aria-controls=\"collapse2\">\r\n                                                <span>\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/plus.svg\" class=\"plus\" alt=\"\">\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/minus.svg\" class=\"minus\" alt=\"\">\r\n                                                <\/span>\r\n                                                <div class=\"flex-1\">How will the Star Award winners be judged?<\/div>\r\n                                            <\/button>\r\n                                        <\/div>\r\n                                        <div id=\"collapseblock_5c564db17631dda90bf0b12ac826cc7e2\" class=\"accordion-collapse collapse \" aria-labelledby=\"headingblock_5c564db17631dda90bf0b12ac826cc7e2\" data-bs-parent=\"#accordionExampleblock_5c564db17631dda90bf0b12ac826cc7eblock_5c564db17631dda90bf0b12ac826cc7e\">\r\n                                            <div class=\"accordion-body\">\r\n                                                <p>All nominations received from consumers will be verified to ensure that they meet our entry criteria, and are related to one of our accredited businesses.<\/p>\n<p>They will then be assessed according to \u2018Stage One\u2019 of the Judging Criteria (please refer to the\u00a0<strong>Judging Criteria<\/strong>\u00a0below) to create a shortlist of the three top nominations for each of the eight regional awards.<\/p>\n<p>The panel of judges will collectively choose one winner and two runners-up for each of the eight regions based on \u2018Stage Two\u2019 of the Judging Criteria.<\/p>\n<p>As businesses vary in size and location, please note that the nominations will not be judged on how many the individual, or business has received from customers.<\/p>\n<p>From the group of eight regional winners, the judging panel will then crown the overall \u201cNational\u201d winner of the Star Awards (based on \u2018Stage Three\u2019 of the Judging Criteria), and the business will receive \u00a32,000 in Shopping Voucher as part of their prize.<\/p>\n<p>Consumers who submitted a nomination for the overall winning region will be entered into a draw to win\u00a0<strong>\u00a3250 in Lifestyle Vouchers<\/strong>.<\/p>\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                                                <div class=\"accordion-item \">\r\n                                        <div class=\"accordion-header\" id=\"headingblock_5c564db17631dda90bf0b12ac826cc7e3\">\r\n                                            <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseblock_5c564db17631dda90bf0b12ac826cc7e3\" aria-expanded=\"false\" aria-controls=\"collapse3\">\r\n                                                <span>\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/plus.svg\" class=\"plus\" alt=\"\">\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/minus.svg\" class=\"minus\" alt=\"\">\r\n                                                <\/span>\r\n                                                <div class=\"flex-1\">What is the judging process?<\/div>\r\n                                            <\/button>\r\n                                        <\/div>\r\n                                        <div id=\"collapseblock_5c564db17631dda90bf0b12ac826cc7e3\" class=\"accordion-collapse collapse \" aria-labelledby=\"headingblock_5c564db17631dda90bf0b12ac826cc7e3\" data-bs-parent=\"#accordionExampleblock_5c564db17631dda90bf0b12ac826cc7eblock_5c564db17631dda90bf0b12ac826cc7e\">\r\n                                            <div class=\"accordion-body\">\r\n                                                <p>The Judging process for the 2025 Star Awards is as follows:<\/p>\n<h5 id=\"stage-one-compilation-of-the-nominations-shortlist-for-each-of-the-eight-regions\"><strong>Stage ONE: Compilation of the nominations shortlist for each of the eight regions<\/strong><\/h5>\n<p>Three nominations per region will be selected internally by The Motor Ombudsman to create a shortlist for review by the judges to determine the winner and the two runners-up for each of the following eight regions:<\/p>\n<ul>\n<li>East<\/li>\n<li>Midlands<\/li>\n<li>North<\/li>\n<li>Northern Ireland<\/li>\n<li>Scotland<\/li>\n<li>South<\/li>\n<li>Wales<\/li>\n<li>West<\/li>\n<\/ul>\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                                                <div class=\"accordion-item \">\r\n                                        <div class=\"accordion-header\" id=\"headingblock_5c564db17631dda90bf0b12ac826cc7e4\">\r\n                                            <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseblock_5c564db17631dda90bf0b12ac826cc7e4\" aria-expanded=\"false\" aria-controls=\"collapse4\">\r\n                                                <span>\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/plus.svg\" class=\"plus\" alt=\"\">\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/minus.svg\" class=\"minus\" alt=\"\">\r\n                                                <\/span>\r\n                                                <div class=\"flex-1\">What is the Judging Criteria?<\/div>\r\n                                            <\/button>\r\n                                        <\/div>\r\n                                        <div id=\"collapseblock_5c564db17631dda90bf0b12ac826cc7e4\" class=\"accordion-collapse collapse \" aria-labelledby=\"headingblock_5c564db17631dda90bf0b12ac826cc7e4\" data-bs-parent=\"#accordionExampleblock_5c564db17631dda90bf0b12ac826cc7eblock_5c564db17631dda90bf0b12ac826cc7e\">\r\n                                            <div class=\"accordion-body\">\r\n                                                <p>In order to reflect the diversity and achievements of the prospective winners, the creation of the shortlist of\u00a0<strong>24<\/strong>\u00a0nominations will be based on the following\u00a0<strong>Judging Criteria<\/strong>:<\/p>\n<ol>\n<li>The information required for the nomination and entry to the competition is fully complete;<\/li>\n<li>On a scale of 1 to 10, with 1 being what is \u201creadily expected\u201d of a business, to 5 being \u201cworthy of praise\u201d, to 10 being \u201cexceptional\u201d, to what extent has the individual or business has gone beyond the call of duty to ensure that the customer received exceptional standards of work or service during the past year.<\/li>\n<li>Scores will be aggregated internally by The Motor Ombudsman for each nomination based on the metrics above, and the three highest scoring nominations per region will be put forward to the judges to determine the eight regional winners and the two runners-up for each region.<\/li>\n<\/ol>\n\n<h5 id=\"stage-two-selection-of-eight-regional-winners-and-runners-up\"><strong>Stage TWO: Selection of eight regional winners and runners-up<\/strong><\/h5>\n<p>All four judges will each be provided with the three nominations per region (i.e. a total of 24) for their review a few days before they are brought together (see below).<\/p>\n<p>The nominations presented to the judges will take the form of the name of the business or the name and title of the nominated individual, the details of the business where relevant, plus the testimonials written by consumers.<\/p>\n<p>The judges will participate in an online meeting to reach a general consensus as to who should be the winner, and who should be the two runners-up for each of the eight regions.<\/p>\n<h5 id=\"stage-three-selection-of-the-national-winner\"><strong>Stage THREE: Selection of the national winner<\/strong><\/h5>\n<p>From the eight regional winners, the judges will then discuss and select the national winner based on the achievements of the winners in each of the regions. This will once again be a joint decision amongst the four judges.<\/p>\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                                    <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n\n\n\r\n\r\n<section class=\"faq-sec \" id=\"block_49f57ca7204882de95acd3448a61b357\">\r\n    <div class=\"container\">\r\n        <div class=\"row\">\r\n            <div class=\"col-md-12\">\r\n                <div class=\"faq-inner\">\r\n                    <div class=\"text-center text-box\">\r\n                        <h2>FAQs: The Motor Ombudsman\u2019s Customer Service Star Awards<\/h2>\r\n                        <div class=\"mb-26\">\r\n                                                    <\/div>\r\n                    <\/div>\r\n                    <div class=\"policies-box\">\r\n                        <div class=\"accordion\" id=\"accordionExampleblock_49f57ca7204882de95acd3448a61b357\">\r\n                                                                <div class=\"accordion-item expanded\">\r\n                                        <div class=\"accordion-header\" id=\"headingblock_49f57ca7204882de95acd3448a61b3571\">\r\n                                            <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseblock_49f57ca7204882de95acd3448a61b3571\" aria-expanded=\"true\" aria-controls=\"collapse1\">\r\n                                                <span>\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/plus.svg\" class=\"plus\" alt=\"\">\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/minus.svg\" class=\"minus\" alt=\"\">\r\n                                                <\/span>\r\n                                                <div class=\"flex-1\">Who can be nominated for a Customer Service Star Award?<\/div>\r\n                                            <\/button>\r\n                                        <\/div>\r\n                                        <div id=\"collapseblock_49f57ca7204882de95acd3448a61b3571\" class=\"accordion-collapse collapse show\" aria-labelledby=\"headingblock_49f57ca7204882de95acd3448a61b3571\" data-bs-parent=\"#accordionExampleblock_49f57ca7204882de95acd3448a61b357block_49f57ca7204882de95acd3448a61b357\">\r\n                                            <div class=\"accordion-body\">\r\n                                                <p>The categories for 2025 are:<\/p>\n<ol>\n<li>\u00a0Vehicle manufacturers<\/li>\n<li>\u00a0Vehicle warranty providers<\/li>\n<\/ol>\n<p>Consumers can nominate an individual, or the business as a whole for each of the above categories of business.<\/p>\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                                                <div class=\"accordion-item \">\r\n                                        <div class=\"accordion-header\" id=\"headingblock_49f57ca7204882de95acd3448a61b3572\">\r\n                                            <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseblock_49f57ca7204882de95acd3448a61b3572\" aria-expanded=\"false\" aria-controls=\"collapse2\">\r\n                                                <span>\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/plus.svg\" class=\"plus\" alt=\"\">\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/minus.svg\" class=\"minus\" alt=\"\">\r\n                                                <\/span>\r\n                                                <div class=\"flex-1\">What is the judging process?<\/div>\r\n                                            <\/button>\r\n                                        <\/div>\r\n                                        <div id=\"collapseblock_49f57ca7204882de95acd3448a61b3572\" class=\"accordion-collapse collapse \" aria-labelledby=\"headingblock_49f57ca7204882de95acd3448a61b3572\" data-bs-parent=\"#accordionExampleblock_49f57ca7204882de95acd3448a61b357block_49f57ca7204882de95acd3448a61b357\">\r\n                                            <div class=\"accordion-body\">\r\n                                                <p>The Judging process for the Customer Service Star Awards is as follows:<\/p>\n<h5 id=\"stage-one-compilation-of-the-nominations-shortlist\"><strong>Stage ONE: Compilation of the nominations shortlist\u00a0<\/strong><\/h5>\n<p>Three nominations for each Customer Service Award category will be selected internally by The Motor Ombudsman to create a shortlist, which will then be reviewed by the judges to determine the winner and the two runners-up for each category.<\/p>\n<p>In order to reflect the diversity and achievements of the prospective winners, the creation of the shortlist\u00a0 will be based on the following factors:<\/p>\n<ol>\n<li>The information required for the nomination and entry to the Competition is fully complete;<\/li>\n<li>On a scale of 1 to 10, with 1 being what is \u201creadily expected\u201d of a business, to 5 being \u201cworthy of praise\u201d, to 10 being \u201cexceptional\u201d, to what extent has the individual or business has gone beyond the call of duty to ensure that the customer received exceptional standards of customer service during the past year.<\/li>\n<li>Scores will be aggregated internally by The Motor Ombudsman for each nomination based on the metrics above, and the three highest scoring nominations will be put forward to the judges to determine the overall winner and the two runners-up for each category.<\/li>\n<\/ol>\n\n<h5 id=\"stage-two-selection-of-the-winners-and-runners-up\"><strong>Stage TWO: Selection of\u00a0 the winners and runners-up<\/strong><\/h5>\n<p>All four judges will each be provided with the three nominations per category for their review a few days before they are brought together.<\/p>\n<p>The nominations presented to the judges will take the form of the name of the business or the name and title of the nominated individual, the details of the business where relevant, plus the testimonials written by consumers.<\/p>\n<p>The judges will participate in an online meeting to reach a general consensus as to who should be the winner, and who should be the two runners-up for each of the three categories.<\/p>\n<p>As businesses vary in size and location, please note that the nominations will not be judged on how many the individual, or business has received from customers.<\/p>\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                                    <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n\n\n<section class=\"information-sec\">\r\n    <div class=\"container\">\r\n        <div class=\"row\">\r\n            <div class=\"col-md-12\">\r\n                <div class=\"information-title\">\r\n                    <h2>Information Hub<\/h2>\r\n                                            \r\n                <\/div>\r\n                <div class=\"swiper mySwiper\">\r\n                    <div class=\"swiper-wrapper\">\r\n                                                        <div class=\"swiper-slide\">\r\n                                    <a href=\"https:\/\/www.themotorombudsman.org\/press-releases\/chery-uk-reinforces-commitment-to-excellence-with-accreditation-to-tmos-new-car-code\/\">\r\n                                    <div class=\"information-card information-cardgreen\">\r\n                                        \r\n                                                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2026\/02\/CHERY-UK-gains-accreditation-to-TMOs-New-Car-Code-1-WEBP-1024x683.webp\" alt=\"CHERY UK reinforces commitment to excellence with accreditation to TMO&#8217;s New Car Code\" class=\"img-fluid\">\r\n                                                                                <ul class=\"information-tag\">\r\n                                            <li class=\"tag-1\">Press Releases<\/li>\r\n                                            <li class=\"tag-2\">\r\n                                                <svg class=\"icon-clock\" width=\"12\" height=\"13\" viewBox=\"0 0 12 13\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n        <g clip-path=\"url(#clip0_2024_741)\">\r\n            <path d=\"M6 0.5C2.7 0.5 0 3.2 0 6.5C0 9.8 2.7 12.5 6 12.5C9.3 12.5 12 9.8 12 6.5C12 3.2 9.3 0.5 6 0.5ZM6 11.3C3.36 11.3 1.2 9.14 1.2 6.5C1.2 3.86 3.36 1.7 6 1.7C8.64 1.7 10.8 3.86 10.8 6.5C10.8 9.14 8.64 11.3 6 11.3Z\" fill=\"currentColor\"><\/path>\r\n            <path d=\"M6.59648 6.26234V3.50234C6.59648 3.14234 6.35648 2.90234 5.99648 2.90234C5.63648 2.90234 5.39648 3.14234 5.39648 3.50234V6.50234C5.39648 6.68234 5.45648 6.80234 5.57648 6.92234L6.83648 8.18234C7.19648 8.48234 7.55648 8.30234 7.67648 8.18234C7.91648 7.94234 7.91648 7.58234 7.67648 7.34234L6.59648 6.26234Z\" fill=\"currentColor\"><\/path>\r\n        <\/g>\r\n        <defs>\r\n            <clipPath id=\"clip0_2024_741\">\r\n                <rect width=\"12\" height=\"12\" fill=\"white\" transform=\"translate(0 0.5)\"><\/rect>\r\n            <\/clipPath>\r\n        <\/defs>\r\n    <\/svg>\r\n                                                5 Min Read                                            <\/li>\r\n                                        <\/ul>\r\n                                        <div class=\"information-title-div\"><h5>CHERY UK reinforces commitment to excellence with accreditation to TMO&#8217;s New Car Code<\/h5><\/div>\r\n                                        <div class=\"information-card-footer infcard6\">\r\n                                            <span>February 3, 2026<\/span>\r\n                                            <div href=\"https:\/\/www.themotorombudsman.org\/press-releases\/chery-uk-reinforces-commitment-to-excellence-with-accreditation-to-tmos-new-car-code\/\" class=\"btn-arrow green\">\r\n                                                <svg\r\n                                    xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\r\n                                    width=\"10\"\r\n                                    height=\"10\"\r\n                                    viewBox=\"0 0 10 10\"\r\n                                    fill=\"none\"\r\n                                >\r\n                                    <path\r\n                                        fill-rule=\"evenodd\"\r\n                                        clip-rule=\"evenodd\"\r\n                                        d=\"M9.75592 0.244078C10.0814 0.569515 10.0814 1.09715 9.75592 1.42259L1.42259 9.75592C1.09715 10.0814 0.569515 10.0814 0.244078 9.75592C-0.0813592 9.43049 -0.0813592 8.90285 0.244078 8.57741L8.57741 0.244078C8.90285 -0.0813592 9.43049 -0.0813592 9.75592 0.244078Z\"\r\n                                        fill=\"currentColor\"\r\n                                    ><\/path>\r\n                                    <path\r\n                                        fill-rule=\"evenodd\"\r\n                                        clip-rule=\"evenodd\"\r\n                                        d=\"M3.72529e-08 0.833333C3.72529e-08 0.373096 0.373096 3.72529e-08 0.833333 3.72529e-08H9.16667C9.6269 3.72529e-08 10 0.373096 10 0.833333V9.16667C10 9.6269 9.6269 10 9.16667 10C8.70643 10 8.33333 9.6269 8.33333 9.16667V1.66667H0.833333C0.373096 1.66667 3.72529e-08 1.29357 3.72529e-08 0.833333Z\"\r\n                                        fill=\"currentColor\"\r\n                                    ><\/path>\r\n                                <\/svg>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/a>\r\n                                <\/div>\r\n                                                                <div class=\"swiper-slide\">\r\n                                    <a href=\"https:\/\/www.themotorombudsman.org\/case-studies\/mechatronic-unit-failure\/\">\r\n                                    <div class=\"information-card information-cardblue\">\r\n                                        \r\n                                                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/06\/Vehicle-Sales-1-1024x370.jpg\" alt=\"Mechatronic unit failure\" class=\"img-fluid\">\r\n                                                                                <ul class=\"information-tag\">\r\n                                            <li class=\"tag-1\">Case Studies<\/li>\r\n                                            <li class=\"tag-2\">\r\n                                                <svg class=\"icon-clock\" width=\"12\" height=\"13\" viewBox=\"0 0 12 13\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n        <g clip-path=\"url(#clip0_2024_741)\">\r\n            <path d=\"M6 0.5C2.7 0.5 0 3.2 0 6.5C0 9.8 2.7 12.5 6 12.5C9.3 12.5 12 9.8 12 6.5C12 3.2 9.3 0.5 6 0.5ZM6 11.3C3.36 11.3 1.2 9.14 1.2 6.5C1.2 3.86 3.36 1.7 6 1.7C8.64 1.7 10.8 3.86 10.8 6.5C10.8 9.14 8.64 11.3 6 11.3Z\" fill=\"currentColor\"><\/path>\r\n            <path d=\"M6.59648 6.26234V3.50234C6.59648 3.14234 6.35648 2.90234 5.99648 2.90234C5.63648 2.90234 5.39648 3.14234 5.39648 3.50234V6.50234C5.39648 6.68234 5.45648 6.80234 5.57648 6.92234L6.83648 8.18234C7.19648 8.48234 7.55648 8.30234 7.67648 8.18234C7.91648 7.94234 7.91648 7.58234 7.67648 7.34234L6.59648 6.26234Z\" fill=\"currentColor\"><\/path>\r\n        <\/g>\r\n        <defs>\r\n            <clipPath id=\"clip0_2024_741\">\r\n                <rect width=\"12\" height=\"12\" fill=\"white\" transform=\"translate(0 0.5)\"><\/rect>\r\n            <\/clipPath>\r\n        <\/defs>\r\n    <\/svg>\r\n                                                3 Min Read                                            <\/li>\r\n                                        <\/ul>\r\n                                        <div class=\"information-title-div\"><h5>Mechatronic unit failure<\/h5><\/div>\r\n                                        <div class=\"information-card-footer infcard6\">\r\n                                            <span>January 21, 2026<\/span>\r\n                                            <div href=\"https:\/\/www.themotorombudsman.org\/case-studies\/mechatronic-unit-failure\/\" class=\"btn-arrow blue\">\r\n                                                <svg\r\n                                    xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\r\n                                    width=\"10\"\r\n                                    height=\"10\"\r\n                                    viewBox=\"0 0 10 10\"\r\n                                    fill=\"none\"\r\n                                >\r\n                                    <path\r\n                                        fill-rule=\"evenodd\"\r\n                                        clip-rule=\"evenodd\"\r\n                                        d=\"M9.75592 0.244078C10.0814 0.569515 10.0814 1.09715 9.75592 1.42259L1.42259 9.75592C1.09715 10.0814 0.569515 10.0814 0.244078 9.75592C-0.0813592 9.43049 -0.0813592 8.90285 0.244078 8.57741L8.57741 0.244078C8.90285 -0.0813592 9.43049 -0.0813592 9.75592 0.244078Z\"\r\n                                        fill=\"currentColor\"\r\n                                    ><\/path>\r\n                                    <path\r\n                                        fill-rule=\"evenodd\"\r\n                                        clip-rule=\"evenodd\"\r\n                                        d=\"M3.72529e-08 0.833333C3.72529e-08 0.373096 0.373096 3.72529e-08 0.833333 3.72529e-08H9.16667C9.6269 3.72529e-08 10 0.373096 10 0.833333V9.16667C10 9.6269 9.6269 10 9.16667 10C8.70643 10 8.33333 9.6269 8.33333 9.16667V1.66667H0.833333C0.373096 1.66667 3.72529e-08 1.29357 3.72529e-08 0.833333Z\"\r\n                                        fill=\"currentColor\"\r\n                                    ><\/path>\r\n                                <\/svg>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/a>\r\n                                <\/div>\r\n                                                                <div class=\"swiper-slide\">\r\n                                    <a href=\"https:\/\/www.themotorombudsman.org\/case-studies\/turbocharger-claim-dispute\/\">\r\n                                    <div class=\"information-card information-cardblue\">\r\n                                        \r\n                                                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/06\/Vehicle-Warranties-1024x370.jpg\" alt=\"Turbocharger claim dispute\" class=\"img-fluid\">\r\n                                                                                <ul class=\"information-tag\">\r\n                                            <li class=\"tag-1\">Case Studies<\/li>\r\n                                            <li class=\"tag-2\">\r\n                                                <svg class=\"icon-clock\" width=\"12\" height=\"13\" viewBox=\"0 0 12 13\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n        <g clip-path=\"url(#clip0_2024_741)\">\r\n            <path d=\"M6 0.5C2.7 0.5 0 3.2 0 6.5C0 9.8 2.7 12.5 6 12.5C9.3 12.5 12 9.8 12 6.5C12 3.2 9.3 0.5 6 0.5ZM6 11.3C3.36 11.3 1.2 9.14 1.2 6.5C1.2 3.86 3.36 1.7 6 1.7C8.64 1.7 10.8 3.86 10.8 6.5C10.8 9.14 8.64 11.3 6 11.3Z\" fill=\"currentColor\"><\/path>\r\n            <path d=\"M6.59648 6.26234V3.50234C6.59648 3.14234 6.35648 2.90234 5.99648 2.90234C5.63648 2.90234 5.39648 3.14234 5.39648 3.50234V6.50234C5.39648 6.68234 5.45648 6.80234 5.57648 6.92234L6.83648 8.18234C7.19648 8.48234 7.55648 8.30234 7.67648 8.18234C7.91648 7.94234 7.91648 7.58234 7.67648 7.34234L6.59648 6.26234Z\" fill=\"currentColor\"><\/path>\r\n        <\/g>\r\n        <defs>\r\n            <clipPath id=\"clip0_2024_741\">\r\n                <rect width=\"12\" height=\"12\" fill=\"white\" transform=\"translate(0 0.5)\"><\/rect>\r\n            <\/clipPath>\r\n        <\/defs>\r\n    <\/svg>\r\n                                                3 Min Read                                            <\/li>\r\n                                        <\/ul>\r\n                                        <div class=\"information-title-div\"><h5>Turbocharger claim dispute<\/h5><\/div>\r\n                                        <div class=\"information-card-footer infcard6\">\r\n                                            <span>January 14, 2026<\/span>\r\n                                            <div href=\"https:\/\/www.themotorombudsman.org\/case-studies\/turbocharger-claim-dispute\/\" class=\"btn-arrow blue\">\r\n                                                <svg\r\n                                    xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\r\n                                    width=\"10\"\r\n                                    height=\"10\"\r\n                                    viewBox=\"0 0 10 10\"\r\n                                    fill=\"none\"\r\n                                >\r\n                                    <path\r\n                                        fill-rule=\"evenodd\"\r\n                                        clip-rule=\"evenodd\"\r\n                                        d=\"M9.75592 0.244078C10.0814 0.569515 10.0814 1.09715 9.75592 1.42259L1.42259 9.75592C1.09715 10.0814 0.569515 10.0814 0.244078 9.75592C-0.0813592 9.43049 -0.0813592 8.90285 0.244078 8.57741L8.57741 0.244078C8.90285 -0.0813592 9.43049 -0.0813592 9.75592 0.244078Z\"\r\n                                        fill=\"currentColor\"\r\n                                    ><\/path>\r\n                                    <path\r\n                                        fill-rule=\"evenodd\"\r\n                                        clip-rule=\"evenodd\"\r\n                                        d=\"M3.72529e-08 0.833333C3.72529e-08 0.373096 0.373096 3.72529e-08 0.833333 3.72529e-08H9.16667C9.6269 3.72529e-08 10 0.373096 10 0.833333V9.16667C10 9.6269 9.6269 10 9.16667 10C8.70643 10 8.33333 9.6269 8.33333 9.16667V1.66667H0.833333C0.373096 1.66667 3.72529e-08 1.29357 3.72529e-08 0.833333Z\"\r\n                                        fill=\"currentColor\"\r\n                                    ><\/path>\r\n                                <\/svg>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/a>\r\n                                <\/div>\r\n                                                                <div class=\"swiper-slide\">\r\n                                    <a href=\"https:\/\/www.themotorombudsman.org\/electric-vehicles\/ev-disputes-brought-by-consumers-to-tmo-in-q4-2025-fy-2025\/\">\r\n                                    <div class=\"information-card information-cardlightgreen\">\r\n                                        \r\n                                                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/10\/AdobeStock_621979234-EV-1024x683.jpeg\" alt=\"EV disputes brought by consumers to TMO in Q4 2025 \/ FY 2025\" class=\"img-fluid\">\r\n                                                                                <ul class=\"information-tag\">\r\n                                            <li class=\"tag-1\">Electric Vehicles<\/li>\r\n                                            <li class=\"tag-2\">\r\n                                                <svg class=\"icon-clock\" width=\"12\" height=\"13\" viewBox=\"0 0 12 13\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n        <g clip-path=\"url(#clip0_2024_741)\">\r\n            <path d=\"M6 0.5C2.7 0.5 0 3.2 0 6.5C0 9.8 2.7 12.5 6 12.5C9.3 12.5 12 9.8 12 6.5C12 3.2 9.3 0.5 6 0.5ZM6 11.3C3.36 11.3 1.2 9.14 1.2 6.5C1.2 3.86 3.36 1.7 6 1.7C8.64 1.7 10.8 3.86 10.8 6.5C10.8 9.14 8.64 11.3 6 11.3Z\" fill=\"currentColor\"><\/path>\r\n            <path d=\"M6.59648 6.26234V3.50234C6.59648 3.14234 6.35648 2.90234 5.99648 2.90234C5.63648 2.90234 5.39648 3.14234 5.39648 3.50234V6.50234C5.39648 6.68234 5.45648 6.80234 5.57648 6.92234L6.83648 8.18234C7.19648 8.48234 7.55648 8.30234 7.67648 8.18234C7.91648 7.94234 7.91648 7.58234 7.67648 7.34234L6.59648 6.26234Z\" fill=\"currentColor\"><\/path>\r\n        <\/g>\r\n        <defs>\r\n            <clipPath id=\"clip0_2024_741\">\r\n                <rect width=\"12\" height=\"12\" fill=\"white\" transform=\"translate(0 0.5)\"><\/rect>\r\n            <\/clipPath>\r\n        <\/defs>\r\n    <\/svg>\r\n                                                6 Min Read                                            <\/li>\r\n                                        <\/ul>\r\n                                        <div class=\"information-title-div\"><h5>EV disputes brought by consumers to TMO in Q4 2025 \/ FY 2025<\/h5><\/div>\r\n                                        <div class=\"information-card-footer infcard6\">\r\n                                            <span>January 13, 2026<\/span>\r\n                                            <div href=\"https:\/\/www.themotorombudsman.org\/electric-vehicles\/ev-disputes-brought-by-consumers-to-tmo-in-q4-2025-fy-2025\/\" class=\"btn-arrow lightgreen\">\r\n                                                <svg\r\n                                    xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\r\n                                    width=\"10\"\r\n                                    height=\"10\"\r\n                                    viewBox=\"0 0 10 10\"\r\n                                    fill=\"none\"\r\n                                >\r\n                                    <path\r\n                                        fill-rule=\"evenodd\"\r\n                                        clip-rule=\"evenodd\"\r\n                                        d=\"M9.75592 0.244078C10.0814 0.569515 10.0814 1.09715 9.75592 1.42259L1.42259 9.75592C1.09715 10.0814 0.569515 10.0814 0.244078 9.75592C-0.0813592 9.43049 -0.0813592 8.90285 0.244078 8.57741L8.57741 0.244078C8.90285 -0.0813592 9.43049 -0.0813592 9.75592 0.244078Z\"\r\n                                        fill=\"currentColor\"\r\n                                    ><\/path>\r\n            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class=\"swiper-pagination\"><\/div>\r\n                <\/div>\r\n                <div class=\"text-center d-block d-md-none\">\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\n\n<section class=\"business-sec\"\r\n    style=\"position: relative; overflow: hidden; border-bottom-left-radius: 60px; border-bottom-right-radius: 60px;\">\r\n\r\n    <!-- Background image layer inside section -->\r\n    <div style=\"\r\n    position: absolute;\r\n    inset: 0;\r\n    background-image: url('https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/information-bg2.png');\r\n    background-size: cover;\r\n    background-position: center;\r\n    z-index: 0;\r\n    margin-bottom: 150px !important;\r\n    border-radius: 25px;\r\n  \"><\/div>\r\n\r\n    <!-- Foreground content -->\r\n    <div style=\"position: relative; z-index: 1; padding: 80px 0;\">\r\n\r\n        <div class=\"container\">\r\n            <div class=\"row\">\r\n                <div class=\"col-md-12\">\r\n                    <div class=\"text-box\">\r\n                                                <h2 class=\"text-white\">Find your <span>nearest<\/span> business<\/h2>\r\n                        \r\n                                                <p class=\"text-white\">The Motor Ombudsman&#8217;s Chartered Trading Standards Institute (CTSI)-approved Codes of Practice<\/p>\r\n                                            <\/div>\r\n\r\n                    <form action=\"https:\/\/businesses.themotorombudsman.org\/find-a-business\" method=\"GET\" class=\"form formsearcher\">\r\n                        <div class=\"form-group w-35\">\r\n                            <label for=\"postal_code\" class=\"form-label\">Your Postcode \/ Location*<\/label>\r\n                            <input type=\"text\" class=\"form-control\" name=\"postal_code\" id=\"postal_code\"\r\n                                placeholder=\"Enter your town or postcode...\" autocomplete=\"postal-code\" required>\r\n                        <\/div>\r\n                        <div class=\"form-group w-26\">\r\n                            <label for=\"distance\" class=\"form-label\">Distance*<\/label>\r\n                            <select name=\"distance\" id=\"distance\" class=\"form-select form-control\" required>\r\n                                <option value=\"\" selected>Select distance&#8230;<\/option>\r\n                                <option value=\"1\">Within 1 mile<\/option>\r\n                                <option value=\"5\">Within 5 miles<\/option>\r\n                                <option value=\"10\">Within 10 miles<\/option>\r\n                                <option value=\"20\">Within 20 miles<\/option>\r\n                                <option value=\"30\">Within 30 miles<\/option>\r\n                                <option value=\"40\">Within 40 miles<\/option>\r\n                                <option value=\"50\">Within 50 miles<\/option>\r\n                            <\/select>\r\n                        <\/div>\r\n                        <div class=\"form-group w-26\">\r\n                            <label for=\"brand-select\" class=\"form-label\">Brand \/ Make<\/label>\r\n                            <select class=\"form-select form-control\" name=\"brand\" id=\"brand-select\">\r\n                                <option value=\"\" selected>Select brand \/ make&#8230;<\/option>\r\n                            <\/select>\r\n                        <\/div>\r\n                        <button type=\"submit\" class=\"form-search-box\">\r\n                            <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/white-search-icon.svg\"\r\n                                alt=\"\">\r\n                            <span>Search<\/span>\r\n                        <\/button>\r\n\r\n                    <\/form>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>","protected":false},"excerpt":{"rendered":"<p> [&#8230;]<\/p>\n<p><a class=\"btn btn-secondary understrap-read-more-link\" href=\"https:\/\/www.themotorombudsman.org\/awards\/\">Read More&#8230;<span class=\"screen-reader-text\"> from The Star Awards<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":73808,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-73807","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Star Awards - The Motor Ombudsman<\/title>\n<meta name=\"description\" content=\"We&#039;re giving you the opportunity to nominate your Garage Star for an award. 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