{"id":73775,"date":"2020-04-30T14:48:07","date_gmt":"2020-04-30T14:48:07","guid":{"rendered":"https:\/\/www.themotorombudsman.org\/service-complaints\/"},"modified":"2025-07-03T12:21:19","modified_gmt":"2025-07-03T12:21:19","slug":"service-complaints","status":"publish","type":"page","link":"https:\/\/www.themotorombudsman.org\/consumers\/service-complaints\/","title":{"rendered":"Service Complaints for Existing Cases"},"content":{"rendered":"<section class=\"hero-sec\" style=\"background-image: url('https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/07\/AdobeStock_593880408_Bought-18.02.2025-1-scaled.jpeg');\">\r\n    <div class=\"container\">\r\n        <div class=\"row\">\r\n            <div class=\"col-md-12\">\r\n                <div class=\"text-box\">\r\n                    \r\n                                            <h1 class=\"text-white\">Service Complaints for Existing Cases<\/h1>\r\n                    \r\n                                            <p class=\"text-white\">We aim for excellence in customer service for both consumers and accredited businesses, if you have any concerns about an existing case, you can complete the form below at any time during the dispute process or within three months of its closure.<\/p>\r\n                                    <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n\n\n<section class=\"disputer-sec\">\r\n    <div class=\"container\">\r\n        <div class=\"row\">\r\n            <div class=\"col-12\">\r\n                            <\/div>\r\n        <\/div>\r\n        <div class=\"row gx-md-5\">\r\n            <div class=\"col-lg-5 d-flex\">\r\n                <div class=\"d-flex imgwrappo position-relative w-100\">\r\n                                            <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/07\/AdobeStock_94789433-scaled.jpeg\" alt=\"\" class=\"img-fluid fltimg\">\r\n                                    <\/div>\r\n            <\/div>\r\n            <div class=\"col-lg-6 offset-lg-1 mt-lg-0 mt-5 py-md-4\">\r\n                <div class=\"text-box\">\r\n                                            <h2>Quality of service <\/h2>\r\n                    \r\n                                            <p>If you haven\u2019t logged a dispute with us yet and would like us to resolve a dispute you currently have please follow our step by step process to logging a new dispute.<\/p>\n<p>This process is only for reviewing the quality of service provided by The Motor Ombudsman. It is not an appeals process for changing decisions or actions taken regarding your original dispute against the accredited business.<\/p>\n                    \r\n                                            <a href=\"\/consumers\/make-a-complaint\/\" target=\"\" class=\"btn btn-primary\">\r\n                            Resolve a dispute                        <\/a>\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n\n\n<section class=\"two-cols-simple-image\">\r\n    <div class=\"container\">\r\n        <div class=\"row\">\r\n            <div class=\"col-md-6 order-md-1 order-2\">\r\n                <div class=\"text-box about-text-wrapper py-md-4\">\r\n                    <h2>More information<\/h2>\r\n                    <div class=\"description\">\r\n                        <p>For more information on service complaints and appeals, please consult our\u00a0fact sheet\u00a0otherwise please complete the web form below, if you have any accessibility concerns at all please feel free to check our\u00a0accessibility webpage\u00a0or call us on\u00a0<strong>0345 241 3008<\/strong>* where we can help process your service complaint via our form.<\/p>\n<p><small>*Calls to 03 numbers cost the same as calls to 01 and 02 prefixed numbers and are included as part of any inclusive minutes or discount package. These rules apply to calls from any type of line including mobile, fixed line or payphone.<\/small><\/p>\n                    <\/div>\r\n                    <ul>\r\n                                                    <li>\r\n                                <a href=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2020\/11\/Complaints-about-our-service-fact-sheet.pdf\" class=\"btn btn-primary\" target=\"\">\r\n                                    Download our fact sheet                                <\/a>\r\n                            <\/li>\r\n                        \r\n                                                    <li>\r\n                                <a href=\"https:\/\/www.themotorombudsman.org\/consumers\/accessibility\" class=\"btn btn-secondary\" target=\"\">\r\n                                    Accessibility                                <\/a>\r\n                            <\/li>\r\n                                            <\/ul>\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"col-md-5 offset-md-1 order-md-2 order-1 d-flex\">\r\n                <div class=\"h-100 position-relative relative text-end w-100 imgwrappo\">\r\n                                            <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/07\/AdobeStock_1076083160-scaled.jpeg\" alt=\"\" class=\"img-fluid fltimg\">\r\n                                    <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\r\n\r\n<section class=\"faq-sec \" id=\"block_bc7676dd2bcb0651bd21441fbdac4922\">\r\n    <div class=\"container\">\r\n        <div class=\"row\">\r\n            <div class=\"col-md-12\">\r\n                <div class=\"faq-inner\">\r\n                    <div class=\"text-center text-box\">\r\n                        <h2>Service complaint form<\/h2>\r\n                        <div class=\"mb-26\">\r\n                            <p>&nbsp;<br \/>\n&nbsp;<br \/>\n\n<!-- iframe plugin v.6.0 wordpress.org\/plugins\/iframe\/ -->\n<iframe loading=\"lazy\" src=\"https:\/\/themotorombudsman.tfaforms.net\/127\" width=\"100%\" height=\"1700\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" scrolling=\"yes\" class=\"iframe-class\"><\/iframe>\n<\/p>\n                        <\/div>\r\n                    <\/div>\r\n                    <div class=\"policies-box\">\r\n                        <div class=\"accordion\" id=\"accordionExampleblock_bc7676dd2bcb0651bd21441fbdac4922\">\r\n                                                    <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n","protected":false},"excerpt":{"rendered":"<p> [&#8230;]<\/p>\n<p><a class=\"btn btn-secondary understrap-read-more-link\" href=\"https:\/\/www.themotorombudsman.org\/consumers\/service-complaints\/\">Read More&#8230;<span class=\"screen-reader-text\"> from Service Complaints for Existing Cases<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":73449,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-73775","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Service Complaints for Existing Cases - The Motor Ombudsman<\/title>\n<meta name=\"description\" content=\"Customer feedback is very important to us if you have a service complaint, let us know your concerns, we can try and put things right.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.themotorombudsman.org\/consumers\/service-complaints\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service Complaints for Existing Cases - The Motor Ombudsman\" \/>\n<meta property=\"og:description\" content=\"Customer feedback is very important to us if you have a service complaint, let us know your concerns, we can try and put things right.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.themotorombudsman.org\/consumers\/service-complaints\/\" \/>\n<meta property=\"og:site_name\" content=\"The Motor Ombudsman\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-03T12:21:19+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.themotorombudsman.org\/consumers\/service-complaints\/\",\"url\":\"https:\/\/www.themotorombudsman.org\/consumers\/service-complaints\/\",\"name\":\"Service Complaints for Existing Cases - The Motor Ombudsman\",\"isPartOf\":{\"@id\":\"https:\/\/www.themotorombudsman.org\/#website\"},\"datePublished\":\"2020-04-30T14:48:07+00:00\",\"dateModified\":\"2025-07-03T12:21:19+00:00\",\"description\":\"Customer feedback is very important to us if you have a service complaint, let us know your concerns, we can try and put things right.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.themotorombudsman.org\/consumers\/service-complaints\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.themotorombudsman.org\/consumers\/service-complaints\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.themotorombudsman.org\/consumers\/service-complaints\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.themotorombudsman.org\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"For Consumers\",\"item\":\"https:\/\/www.themotorombudsman.org\/?page_id=73449\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Service Complaints for Existing Cases\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.themotorombudsman.org\/#website\",\"url\":\"https:\/\/www.themotorombudsman.org\/\",\"name\":\"The Motor Ombudsman\",\"description\":\"We are the Ombudsman for the motor industry\",\"publisher\":{\"@id\":\"https:\/\/www.themotorombudsman.org\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.themotorombudsman.org\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.themotorombudsman.org\/#organization\",\"name\":\"The Motor Ombudsman\",\"url\":\"https:\/\/www.themotorombudsman.org\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.themotorombudsman.org\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/03\/logo.svg\",\"contentUrl\":\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/03\/logo.svg\",\"caption\":\"The Motor Ombudsman\"},\"image\":{\"@id\":\"https:\/\/www.themotorombudsman.org\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Service Complaints for Existing Cases - The Motor Ombudsman","description":"Customer feedback is very important to us if you have a service complaint, let us know your concerns, we can try and put things right.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.themotorombudsman.org\/consumers\/service-complaints\/","og_locale":"en_GB","og_type":"article","og_title":"Service Complaints for Existing Cases - The Motor Ombudsman","og_description":"Customer feedback is very important to us if you have a service complaint, let us know your concerns, we can try and put things right.","og_url":"https:\/\/www.themotorombudsman.org\/consumers\/service-complaints\/","og_site_name":"The Motor Ombudsman","article_modified_time":"2025-07-03T12:21:19+00:00","twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.themotorombudsman.org\/consumers\/service-complaints\/","url":"https:\/\/www.themotorombudsman.org\/consumers\/service-complaints\/","name":"Service Complaints for Existing Cases - The Motor Ombudsman","isPartOf":{"@id":"https:\/\/www.themotorombudsman.org\/#website"},"datePublished":"2020-04-30T14:48:07+00:00","dateModified":"2025-07-03T12:21:19+00:00","description":"Customer feedback is very important to us if you have a service complaint, let us know your concerns, we can try and put things right.","breadcrumb":{"@id":"https:\/\/www.themotorombudsman.org\/consumers\/service-complaints\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.themotorombudsman.org\/consumers\/service-complaints\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.themotorombudsman.org\/consumers\/service-complaints\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.themotorombudsman.org\/"},{"@type":"ListItem","position":2,"name":"For Consumers","item":"https:\/\/www.themotorombudsman.org\/?page_id=73449"},{"@type":"ListItem","position":3,"name":"Service Complaints for Existing Cases"}]},{"@type":"WebSite","@id":"https:\/\/www.themotorombudsman.org\/#website","url":"https:\/\/www.themotorombudsman.org\/","name":"The Motor Ombudsman","description":"We are the Ombudsman for the motor industry","publisher":{"@id":"https:\/\/www.themotorombudsman.org\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.themotorombudsman.org\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/www.themotorombudsman.org\/#organization","name":"The Motor Ombudsman","url":"https:\/\/www.themotorombudsman.org\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.themotorombudsman.org\/#\/schema\/logo\/image\/","url":"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/03\/logo.svg","contentUrl":"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/03\/logo.svg","caption":"The Motor Ombudsman"},"image":{"@id":"https:\/\/www.themotorombudsman.org\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/www.themotorombudsman.org\/wp-json\/wp\/v2\/pages\/73775","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.themotorombudsman.org\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.themotorombudsman.org\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.themotorombudsman.org\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.themotorombudsman.org\/wp-json\/wp\/v2\/comments?post=73775"}],"version-history":[{"count":18,"href":"https:\/\/www.themotorombudsman.org\/wp-json\/wp\/v2\/pages\/73775\/revisions"}],"predecessor-version":[{"id":78984,"href":"https:\/\/www.themotorombudsman.org\/wp-json\/wp\/v2\/pages\/73775\/revisions\/78984"}],"up":[{"embeddable":true,"href":"https:\/\/www.themotorombudsman.org\/wp-json\/wp\/v2\/pages\/73449"}],"wp:attachment":[{"href":"https:\/\/www.themotorombudsman.org\/wp-json\/wp\/v2\/media?parent=73775"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}