{"id":73533,"date":"2016-10-27T12:20:22","date_gmt":"2016-10-27T12:20:22","guid":{"rendered":"https:\/\/www.themotorombudsman.org\/dispute-resolution-faqs\/"},"modified":"2025-07-01T01:39:30","modified_gmt":"2025-07-01T01:39:30","slug":"dispute-resolution-faqs","status":"publish","type":"page","link":"https:\/\/www.themotorombudsman.org\/garages\/dispute-resolution-faqs\/","title":{"rendered":"Dispute resolution FAQs"},"content":{"rendered":"<section class=\"hero-sec heropage \" style=\"background-image: url('https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/03\/For-Garages.jpg');\">\r\n    <div class=\"container\">\r\n        <div class=\"row\">\r\n            <div class=\"col-md-12\">\r\n                <div class=\"text-box\">\r\n                    <h1 class=\"text-white\">\r\n                        Dispute resolution FAQs                    <\/h1>\r\n                    <p class=\"text-white\">\r\n                                            <\/p>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n\n\n\r\n\r\n<section class=\"faq-sec \" id=\"block_9ad105d84b6bbacba428ed31f43c0060\">\r\n    <div class=\"container\">\r\n        <div class=\"row\">\r\n            <div class=\"col-md-12\">\r\n                <div class=\"faq-inner\">\r\n                    <div class=\"text-center text-box\">\r\n                        <h2><\/h2>\r\n                        <div class=\"mb-26\">\r\n                            <p><br data-mce-bogus=\"1\"><\/p>\n                        <\/div>\r\n                    <\/div>\r\n                    <div class=\"policies-box\">\r\n                        <div class=\"accordion\" id=\"accordionExampleblock_9ad105d84b6bbacba428ed31f43c0060\">\r\n                                                                <div class=\"accordion-item expanded\">\r\n                                        <div class=\"accordion-header\" id=\"headingblock_9ad105d84b6bbacba428ed31f43c00601\">\r\n                                            <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseblock_9ad105d84b6bbacba428ed31f43c00601\" aria-expanded=\"true\" aria-controls=\"collapse1\">\r\n                                                <span>\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/plus.svg\" class=\"plus\" alt=\"\">\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/minus.svg\" class=\"minus\" alt=\"\">\r\n                                                <\/span>\r\n                                                <div class=\"flex-1\">What should we do if we receive a complaint?<\/div>\r\n                                            <\/button>\r\n                                        <\/div>\r\n                                        <div id=\"collapseblock_9ad105d84b6bbacba428ed31f43c00601\" class=\"accordion-collapse collapse show\" aria-labelledby=\"headingblock_9ad105d84b6bbacba428ed31f43c00601\" data-bs-parent=\"#accordionExampleblock_9ad105d84b6bbacba428ed31f43c0060block_9ad105d84b6bbacba428ed31f43c0060\">\r\n                                            <div class=\"accordion-body\">\r\n                                                <p>The member of staff to whom the complaint is made should attempt to resolve it &#8211; or pass it to the Customer Relations Representative, who was nominated at The Motor Ombudsman registration stage.<\/p>\n<p>The Customer Relations Representative should aim to resolve the complaint by providing a fair outcome to the consumer as quickly as possible &#8211; and, at the most, within eight weeks of receiving the complaint. It is best to respond in writing so that all parties have a record of events.<\/p>\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                                                <div class=\"accordion-item \">\r\n                                        <div class=\"accordion-header\" id=\"headingblock_9ad105d84b6bbacba428ed31f43c00602\">\r\n                                            <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseblock_9ad105d84b6bbacba428ed31f43c00602\" aria-expanded=\"false\" aria-controls=\"collapse2\">\r\n                                                <span>\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/plus.svg\" class=\"plus\" alt=\"\">\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/minus.svg\" class=\"minus\" alt=\"\">\r\n                                                <\/span>\r\n                                                <div class=\"flex-1\">When can I start referring consumers to TMO?<\/div>\r\n                                            <\/button>\r\n                                        <\/div>\r\n                                        <div id=\"collapseblock_9ad105d84b6bbacba428ed31f43c00602\" class=\"accordion-collapse collapse \" aria-labelledby=\"headingblock_9ad105d84b6bbacba428ed31f43c00602\" data-bs-parent=\"#accordionExampleblock_9ad105d84b6bbacba428ed31f43c0060block_9ad105d84b6bbacba428ed31f43c0060\">\r\n                                            <div class=\"accordion-body\">\r\n                                                <div id=\"ui-id-2\" class=\"accordion-content content16899504321 ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content ui-accordion-content-active\" role=\"tabpanel\" aria-labelledby=\"header-16899504321\" aria-hidden=\"false\">\n<p>As soon as you are accredited to one or more of the Codes, you can display that accreditation using the CTSI and our logo so consumers are aware &#8211; and, if you are responding to a consumer&#8217;s complaint, you can advise them that you are accredited to TMO and would be willing to engage with our service.<\/p>\n<\/div>\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                                                <div class=\"accordion-item \">\r\n                                        <div class=\"accordion-header\" id=\"headingblock_9ad105d84b6bbacba428ed31f43c00603\">\r\n                                            <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseblock_9ad105d84b6bbacba428ed31f43c00603\" aria-expanded=\"false\" aria-controls=\"collapse3\">\r\n                                                <span>\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/plus.svg\" class=\"plus\" alt=\"\">\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/minus.svg\" class=\"minus\" alt=\"\">\r\n                                                <\/span>\r\n                                                <div class=\"flex-1\"> What is the Information Line?<\/div>\r\n                                            <\/button>\r\n                                        <\/div>\r\n                                        <div id=\"collapseblock_9ad105d84b6bbacba428ed31f43c00603\" class=\"accordion-collapse collapse \" aria-labelledby=\"headingblock_9ad105d84b6bbacba428ed31f43c00603\" data-bs-parent=\"#accordionExampleblock_9ad105d84b6bbacba428ed31f43c0060block_9ad105d84b6bbacba428ed31f43c0060\">\r\n                                            <div class=\"accordion-body\">\r\n                                                <p>The Information line is available for both consumers and accredited businesses. Both parties can call 0345 241 3008\u00a0to seek guidance and, for consumers, to register a complaint. The Motor Ombudsman will assess the enquiry and provide the appropriate information.<\/p>\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                                                <div class=\"accordion-item \">\r\n                                        <div class=\"accordion-header\" id=\"headingblock_9ad105d84b6bbacba428ed31f43c00604\">\r\n                                            <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseblock_9ad105d84b6bbacba428ed31f43c00604\" aria-expanded=\"false\" aria-controls=\"collapse4\">\r\n                                                <span>\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/plus.svg\" class=\"plus\" alt=\"\">\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/minus.svg\" class=\"minus\" alt=\"\">\r\n                                                <\/span>\r\n                                                <div class=\"flex-1\">What is early resolution?<\/div>\r\n                                            <\/button>\r\n                                        <\/div>\r\n                                        <div id=\"collapseblock_9ad105d84b6bbacba428ed31f43c00604\" class=\"accordion-collapse collapse \" aria-labelledby=\"headingblock_9ad105d84b6bbacba428ed31f43c00604\" data-bs-parent=\"#accordionExampleblock_9ad105d84b6bbacba428ed31f43c0060block_9ad105d84b6bbacba428ed31f43c0060\">\r\n                                            <div class=\"accordion-body\">\r\n                                                <div id=\"ui-id-4\" class=\"accordion-content content16899504323 ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content ui-accordion-content-active\" role=\"tabpanel\" aria-labelledby=\"header-16899504323\" aria-hidden=\"false\">\n<p>Where consumers contacting us have registered a complaint and their vehicle is still at a garage, or we think the issue can be easily resolved, we might contact you to resolve the complaint more quickly without the need of a formal adjudication. We\u2019ll give you 5 working days to provide us with your response and see if an outcome can be agreed.<\/p>\n<p>However, if a resolution cannot be reached, the case may need to go for a formal adjudication. If that happens, we\u2019ll give you a further 10 working days to provide us with your full complaint file.<\/p>\n<\/div>\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                                                <div class=\"accordion-item \">\r\n                                        <div class=\"accordion-header\" id=\"headingblock_9ad105d84b6bbacba428ed31f43c00605\">\r\n                                            <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseblock_9ad105d84b6bbacba428ed31f43c00605\" aria-expanded=\"false\" aria-controls=\"collapse5\">\r\n                                                <span>\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/plus.svg\" class=\"plus\" alt=\"\">\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/minus.svg\" class=\"minus\" alt=\"\">\r\n                                                <\/span>\r\n                                                <div class=\"flex-1\">What is adjudication?<\/div>\r\n                                            <\/button>\r\n                                        <\/div>\r\n                                        <div id=\"collapseblock_9ad105d84b6bbacba428ed31f43c00605\" class=\"accordion-collapse collapse \" aria-labelledby=\"headingblock_9ad105d84b6bbacba428ed31f43c00605\" data-bs-parent=\"#accordionExampleblock_9ad105d84b6bbacba428ed31f43c0060block_9ad105d84b6bbacba428ed31f43c0060\">\r\n                                            <div class=\"accordion-body\">\r\n                                                <p>Adjudication is a dispute resolution process which, by applying the commitments of the Code, aims to resolve disputes between a consumer and accredited business. The Motor Ombudsman will investigate a consumer&#8217;s complaint and assess whether there has been any breach of the Code. We will listen to both sides of the story, gather information and use this to make a fair and independent decision based on the Code and any relevant law.<\/p>\n\n<p>We\u2019ll need you to provide us with your full business file. This means giving your response to the consumer\u2019s concerns and giving any additional information to support your actions. Depending on the complaint, this could include:<\/p>\n\n<ul>\n<li>Job cards<\/li>\n<li>Invoices<\/li>\n<li>Sales documentation<\/li>\n<li>Terms and conditions<\/li>\n<li>Photographs<\/li>\n<\/ul>\n\n<p>We give you 10 working days to provide your side of the story, though this can be extended in exceptional circumstances. We may also ask you for further information at any point in the investigation, and we will expect you to provide the requested information within the time frame we set, which will usually be between 5 and 15 working days.<\/p>\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                                                <div class=\"accordion-item \">\r\n                                        <div class=\"accordion-header\" id=\"headingblock_9ad105d84b6bbacba428ed31f43c00606\">\r\n                                            <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseblock_9ad105d84b6bbacba428ed31f43c00606\" aria-expanded=\"false\" aria-controls=\"collapse6\">\r\n                                                <span>\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/plus.svg\" class=\"plus\" alt=\"\">\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/minus.svg\" class=\"minus\" alt=\"\">\r\n                                                <\/span>\r\n                                                <div class=\"flex-1\">What is a final decision?<\/div>\r\n                                            <\/button>\r\n                                        <\/div>\r\n                                        <div id=\"collapseblock_9ad105d84b6bbacba428ed31f43c00606\" class=\"accordion-collapse collapse \" aria-labelledby=\"headingblock_9ad105d84b6bbacba428ed31f43c00606\" data-bs-parent=\"#accordionExampleblock_9ad105d84b6bbacba428ed31f43c0060block_9ad105d84b6bbacba428ed31f43c0060\">\r\n                                            <div class=\"accordion-body\">\r\n                                                <div id=\"ui-id-6\" class=\"accordion-content content1477563728596 ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content ui-accordion-content-active\" role=\"tabpanel\" aria-labelledby=\"header-1477563728596\" aria-hidden=\"false\">\n<p>If either the accredited business or consumer disagrees with the adjudicator&#8217;s decision, they can ask to have a final decision made by an ombudsman. The ombudsman will consider the initial outcome, although they are not bound by it, and may ask for further information. A final decision is the last step in our process &#8211; if a consumer is still unhappy, then they\u00a0retain the right to take the matter to court.<\/p>\n<\/div>\n<div id=\"header-1477563729361\" class=\"accordions-head head1477563729361 border-none ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons\" role=\"tab\" aria-controls=\"ui-id-7\" aria-expanded=\"false\"><\/div>\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                                                <div class=\"accordion-item \">\r\n                                        <div class=\"accordion-header\" id=\"headingblock_9ad105d84b6bbacba428ed31f43c00607\">\r\n                                            <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseblock_9ad105d84b6bbacba428ed31f43c00607\" aria-expanded=\"false\" aria-controls=\"collapse7\">\r\n                                                <span>\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/plus.svg\" class=\"plus\" alt=\"\">\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/minus.svg\" class=\"minus\" alt=\"\">\r\n                                                <\/span>\r\n                                                <div class=\"flex-1\">Do we have to engage with your investigation process?<\/div>\r\n                                            <\/button>\r\n                                        <\/div>\r\n                                        <div id=\"collapseblock_9ad105d84b6bbacba428ed31f43c00607\" class=\"accordion-collapse collapse \" aria-labelledby=\"headingblock_9ad105d84b6bbacba428ed31f43c00607\" data-bs-parent=\"#accordionExampleblock_9ad105d84b6bbacba428ed31f43c0060block_9ad105d84b6bbacba428ed31f43c0060\">\r\n                                            <div class=\"accordion-body\">\r\n                                                <div id=\"ui-id-7\" class=\"accordion-content content1477563729361 ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content ui-accordion-content-active\" role=\"tabpanel\" aria-labelledby=\"header-1477563729361\" aria-hidden=\"false\">\n<p>By becoming accredited to The Motor Ombudsman, it means you will agree to engage with our adjudication service &#8211; so it is compulsory for you to respond to a consumer&#8217;s complaint. Additionally, if the ombudsman makes a final decision, this will be binding on you.<\/p>\n<\/div>\n<div id=\"header-1477563730250\" class=\"accordions-head head1477563730250 border-none ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons\" role=\"tab\" aria-controls=\"ui-id-8\" aria-expanded=\"false\"><\/div>\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                                                <div class=\"accordion-item \">\r\n                                        <div class=\"accordion-header\" id=\"headingblock_9ad105d84b6bbacba428ed31f43c00608\">\r\n                                            <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseblock_9ad105d84b6bbacba428ed31f43c00608\" aria-expanded=\"false\" aria-controls=\"collapse8\">\r\n                                                <span>\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/plus.svg\" class=\"plus\" alt=\"\">\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/minus.svg\" class=\"minus\" alt=\"\">\r\n                                                <\/span>\r\n                                                <div class=\"flex-1\">Monitoring &#8211; who monitors the Code?<\/div>\r\n                                            <\/button>\r\n                                        <\/div>\r\n                                        <div id=\"collapseblock_9ad105d84b6bbacba428ed31f43c00608\" class=\"accordion-collapse collapse \" aria-labelledby=\"headingblock_9ad105d84b6bbacba428ed31f43c00608\" data-bs-parent=\"#accordionExampleblock_9ad105d84b6bbacba428ed31f43c0060block_9ad105d84b6bbacba428ed31f43c0060\">\r\n                                            <div class=\"accordion-body\">\r\n                                                <p>The Independent Compliance Assessment Panel (ICAP), currently chaired by Tim Milson, is responsible for monitoring the operation of The Motor Ombudsman and accredited business compliance. Its role includes:<\/p>\n<p>Monitoring the operations of the Code.<\/p>\n<p>Reviewing cases of persistent or serious breaches of the Code by accredited businesses.<\/p>\n<p>Imposing sanctions on an accredited business for non-compliance with the Code, ranging from education and continued monitoring, through to written warnings and expulsion from The Motor Ombudsman.<\/p>\n<p>Highlighting poor working practices and making recommendations to the sector and businesses accredited to the Code, with a view to stabilising performance and, over time, minimising identified causes of consumer detriment.<\/p>\n<p>ICAP fulfils the important monitoring, compliance and sanctioning elements of code operations required by the Chartered Trading Standards Institute (CTSI). The panel meets at least twice a year to assess the performance of accredited businesses and review the content and operation of the Code and its operating structures and processes.<\/p>\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                                                <div class=\"accordion-item \">\r\n                                        <div class=\"accordion-header\" id=\"headingblock_9ad105d84b6bbacba428ed31f43c00609\">\r\n                                            <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseblock_9ad105d84b6bbacba428ed31f43c00609\" aria-expanded=\"false\" aria-controls=\"collapse9\">\r\n                                                <span>\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/plus.svg\" class=\"plus\" alt=\"\">\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/minus.svg\" class=\"minus\" alt=\"\">\r\n                                                <\/span>\r\n                                                <div class=\"flex-1\">What is the consumer survey?<\/div>\r\n                                            <\/button>\r\n                                        <\/div>\r\n                                        <div id=\"collapseblock_9ad105d84b6bbacba428ed31f43c00609\" class=\"accordion-collapse collapse \" aria-labelledby=\"headingblock_9ad105d84b6bbacba428ed31f43c00609\" data-bs-parent=\"#accordionExampleblock_9ad105d84b6bbacba428ed31f43c0060block_9ad105d84b6bbacba428ed31f43c0060\">\r\n                                            <div class=\"accordion-body\">\r\n                                                <div id=\"primary\" class=\"content-area col-md-9\"><main id=\"main\" class=\"site-main\" role=\"main\"><\/p>\n<article id=\"post-1868\" class=\"post-1868 page type-page status-publish has-post-thumbnail\">\n<div class=\"entry-content\">\n<div id=\"accordions-1829\" class=\"accordions-1829 accordions\" data-accordions=\"{&quot;lazyLoad&quot;:true,&quot;id&quot;:&quot;1829&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;linear&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}\">\n<div class=\"items ui-accordion ui-widget ui-helper-reset\" role=\"tablist\">\n<div id=\"ui-id-9\" class=\"accordion-content content1477911080564 ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content ui-accordion-content-active\" role=\"tabpanel\" aria-labelledby=\"header-1477911080564\" aria-hidden=\"false\">\n<p>The consumer survey provides customer feedback which is used in monitoring accredited business performance under the Code. The information gained from the survey results also allows ICAP to monitor the industry&#8217;s performance under the Code of Practice and make necessary amendments to the Code.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/article>\n<p><\/main><\/div>\n<div class=\"col-md-3\">\n<aside id=\"secondary\" class=\"sidebar widget-area\" role=\"complementary\">\n<section id=\"text-2\" class=\"widget-odd widget-first widget-1 widget widget_text\">\n<div class=\"textwidget\">\n<div class=\"garage-finder hidden-xs\"><\/div>\n<\/div>\n<\/section>\n<\/aside>\n<\/div>\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                                    <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n\n\n<section class=\"consumer-sec\">\r\n    <div class=\"container\">\r\n        <div class=\"row\">\r\n            <div class=\"col-md-12\">\r\n                <div class=\"text-center text-box\">\r\n                    <h3>Useful Information<\/h3>\r\n                <\/div>\r\n                <div class=\"row\">\r\n                                                                                                    <div class=\"col-lg-4 col-sm-6\">\r\n                                <a class=\"consumer-box\" href=\"https:\/\/www.themotorombudsman.org\/garages\/our-codes-of-practice\/\" target=\"\">\r\n                                    <div class=\"img-holder\">\r\n                                                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/03\/consumer-img1.png\" alt=\"\" class=\"img-fluid\">\r\n                                                                            <\/div>\r\n                                    <div class=\"consumer-text-wrapper\">\r\n                                                                                    <div class=\"btn-arrow\">\r\n                                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10\" height=\"10\" viewBox=\"0 0 10 10\" fill=\"none\">\r\n                                                    <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.75592 0.244078C10.0814 0.569515 10.0814 1.09715 9.75592 1.42259L1.42259 9.75592C1.09715 10.0814 0.569515 10.0814 0.244078 9.75592C-0.0813592 9.43049 -0.0813592 8.90285 0.244078 8.57741L8.57741 0.244078C8.90285 -0.0813592 9.43049 -0.0813592 9.75592 0.244078Z\" fill=\"white\"\/>\r\n                                                    <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M0 0.833333C0 0.373096 0.373096 0 0.833333 0H9.16667C9.6269 0 10 0.373096 10 0.833333V9.16667C10 9.6269 9.6269 10 9.16667 10C8.70643 10 8.33333 9.6269 8.33333 9.16667V1.66667H0.833333C0.373096 1.66667 0 1.29357 0 0.833333Z\" fill=\"white\"\/>\r\n                                                <\/svg>\r\n                                            <\/div>\r\n                                                                                <div>\r\n                                            <div class=\"consumer-tag\">Businesses<\/div>\r\n                                            <h4 class=\"text-white\">Our codes of practice<\/h4>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/a>\r\n                            <\/div>\r\n                                                                                <div class=\"col-lg-4 col-sm-6\">\r\n                                <a class=\"consumer-box\" href=\"\/garages\/\" target=\"\">\r\n                                    <div class=\"img-holder\">\r\n                                                                                    <img decoding=\"async\" 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      <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M0 0.833333C0 0.373096 0.373096 0 0.833333 0H9.16667C9.6269 0 10 0.373096 10 0.833333V9.16667C10 9.6269 9.6269 10 9.16667 10C8.70643 10 8.33333 9.6269 8.33333 9.16667V1.66667H0.833333C0.373096 1.66667 0 1.29357 0 0.833333Z\" fill=\"white\"\/>\r\n                                                <\/svg>\r\n                                            <\/div>\r\n                                                                                <div>\r\n                                            <div class=\"consumer-tag\">Businesses<\/div>\r\n                                            <h4 class=\"text-white\">How to comply<\/h4>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/a>\r\n                            <\/div>\r\n                                                                                <div class=\"col-lg-4 col-sm-6\">\r\n            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d=\"M9.75592 0.244078C10.0814 0.569515 10.0814 1.09715 9.75592 1.42259L1.42259 9.75592C1.09715 10.0814 0.569515 10.0814 0.244078 9.75592C-0.0813592 9.43049 -0.0813592 8.90285 0.244078 8.57741L8.57741 0.244078C8.90285 -0.0813592 9.43049 -0.0813592 9.75592 0.244078Z\" fill=\"white\"\/>\r\n                                                    <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M0 0.833333C0 0.373096 0.373096 0 0.833333 0H9.16667C9.6269 0 10 0.373096 10 0.833333V9.16667C10 9.6269 9.6269 10 9.16667 10C8.70643 10 8.33333 9.6269 8.33333 9.16667V1.66667H0.833333C0.373096 1.66667 0 1.29357 0 0.833333Z\" fill=\"white\"\/>\r\n                                                <\/svg>\r\n                                            <\/div>\r\n                                                                                <div>\r\n                                            <div class=\"consumer-tag\">Consumers<\/div>\r\n                                            <h4 class=\"text-white\">Register online<\/h4>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/a>\r\n                            <\/div>\r\n                                                            <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n\n\n<section class=\"information-sec\">\r\n    <div class=\"container\">\r\n        <div class=\"row\">\r\n            <div class=\"col-md-12\">\r\n                <div class=\"information-title\">\r\n                    <h2>Information Hub<\/h2>\r\n                                            \r\n                <\/div>\r\n                <div class=\"swiper mySwiper\">\r\n                    <div class=\"swiper-wrapper\">\r\n                                                        <div class=\"swiper-slide\">\r\n                                    <a href=\"https:\/\/www.themotorombudsman.org\/press-releases\/chery-uk-reinforces-commitment-to-excellence-with-accreditation-to-tmos-new-car-code\/\">\r\n                                    <div class=\"information-card information-cardgreen\">\r\n                                        \r\n                                                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2026\/02\/CHERY-UK-gains-accreditation-to-TMOs-New-Car-Code-1-WEBP-1024x683.webp\" alt=\"CHERY UK reinforces commitment to excellence with accreditation to TMO&#8217;s New Car Code\" class=\"img-fluid\">\r\n                                                                                <ul class=\"information-tag\">\r\n                                            <li class=\"tag-1\">Press Releases<\/li>\r\n                                            <li class=\"tag-2\">\r\n                                                <svg class=\"icon-clock\" width=\"12\" height=\"13\" viewBox=\"0 0 12 13\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n        <g clip-path=\"url(#clip0_2024_741)\">\r\n            <path d=\"M6 0.5C2.7 0.5 0 3.2 0 6.5C0 9.8 2.7 12.5 6 12.5C9.3 12.5 12 9.8 12 6.5C12 3.2 9.3 0.5 6 0.5ZM6 11.3C3.36 11.3 1.2 9.14 1.2 6.5C1.2 3.86 3.36 1.7 6 1.7C8.64 1.7 10.8 3.86 10.8 6.5C10.8 9.14 8.64 11.3 6 11.3Z\" fill=\"currentColor\"><\/path>\r\n            <path d=\"M6.59648 6.26234V3.50234C6.59648 3.14234 6.35648 2.90234 5.99648 2.90234C5.63648 2.90234 5.39648 3.14234 5.39648 3.50234V6.50234C5.39648 6.68234 5.45648 6.80234 5.57648 6.92234L6.83648 8.18234C7.19648 8.48234 7.55648 8.30234 7.67648 8.18234C7.91648 7.94234 7.91648 7.58234 7.67648 7.34234L6.59648 6.26234Z\" fill=\"currentColor\"><\/path>\r\n        <\/g>\r\n        <defs>\r\n            <clipPath id=\"clip0_2024_741\">\r\n                <rect width=\"12\" height=\"12\" fill=\"white\" transform=\"translate(0 0.5)\"><\/rect>\r\n            <\/clipPath>\r\n        <\/defs>\r\n    <\/svg>\r\n                                                5 Min Read                                            <\/li>\r\n                                        <\/ul>\r\n                                        <div class=\"information-title-div\"><h5>CHERY UK reinforces commitment to excellence with accreditation to TMO&#8217;s New Car Code<\/h5><\/div>\r\n                                        <div class=\"information-card-footer infcard6\">\r\n                                            <span>February 3, 2026<\/span>\r\n                                            <div href=\"https:\/\/www.themotorombudsman.org\/press-releases\/chery-uk-reinforces-commitment-to-excellence-with-accreditation-to-tmos-new-car-code\/\" class=\"btn-arrow green\">\r\n                                                <svg\r\n                                    xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\r\n                                    width=\"10\"\r\n                                    height=\"10\"\r\n                                    viewBox=\"0 0 10 10\"\r\n                                    fill=\"none\"\r\n                                >\r\n                                    <path\r\n                                        fill-rule=\"evenodd\"\r\n                                        clip-rule=\"evenodd\"\r\n                                        d=\"M9.75592 0.244078C10.0814 0.569515 10.0814 1.09715 9.75592 1.42259L1.42259 9.75592C1.09715 10.0814 0.569515 10.0814 0.244078 9.75592C-0.0813592 9.43049 -0.0813592 8.90285 0.244078 8.57741L8.57741 0.244078C8.90285 -0.0813592 9.43049 -0.0813592 9.75592 0.244078Z\"\r\n                                        fill=\"currentColor\"\r\n                                    ><\/path>\r\n                                    <path\r\n                                        fill-rule=\"evenodd\"\r\n                                        clip-rule=\"evenodd\"\r\n                                        d=\"M3.72529e-08 0.833333C3.72529e-08 0.373096 0.373096 3.72529e-08 0.833333 3.72529e-08H9.16667C9.6269 3.72529e-08 10 0.373096 10 0.833333V9.16667C10 9.6269 9.6269 10 9.16667 10C8.70643 10 8.33333 9.6269 8.33333 9.16667V1.66667H0.833333C0.373096 1.66667 3.72529e-08 1.29357 3.72529e-08 0.833333Z\"\r\n                                        fill=\"currentColor\"\r\n                                    ><\/path>\r\n                                <\/svg>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/a>\r\n                                <\/div>\r\n                                                                <div class=\"swiper-slide\">\r\n                                    <a href=\"https:\/\/www.themotorombudsman.org\/case-studies\/mechatronic-unit-failure\/\">\r\n                                    <div class=\"information-card information-cardblue\">\r\n                                        \r\n                                                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/06\/Vehicle-Sales-1-1024x370.jpg\" alt=\"Mechatronic unit failure\" class=\"img-fluid\">\r\n                                                                                <ul class=\"information-tag\">\r\n                                            <li class=\"tag-1\">Case Studies<\/li>\r\n                                            <li class=\"tag-2\">\r\n                                                <svg class=\"icon-clock\" width=\"12\" height=\"13\" viewBox=\"0 0 12 13\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n        <g clip-path=\"url(#clip0_2024_741)\">\r\n            <path d=\"M6 0.5C2.7 0.5 0 3.2 0 6.5C0 9.8 2.7 12.5 6 12.5C9.3 12.5 12 9.8 12 6.5C12 3.2 9.3 0.5 6 0.5ZM6 11.3C3.36 11.3 1.2 9.14 1.2 6.5C1.2 3.86 3.36 1.7 6 1.7C8.64 1.7 10.8 3.86 10.8 6.5C10.8 9.14 8.64 11.3 6 11.3Z\" fill=\"currentColor\"><\/path>\r\n            <path d=\"M6.59648 6.26234V3.50234C6.59648 3.14234 6.35648 2.90234 5.99648 2.90234C5.63648 2.90234 5.39648 3.14234 5.39648 3.50234V6.50234C5.39648 6.68234 5.45648 6.80234 5.57648 6.92234L6.83648 8.18234C7.19648 8.48234 7.55648 8.30234 7.67648 8.18234C7.91648 7.94234 7.91648 7.58234 7.67648 7.34234L6.59648 6.26234Z\" fill=\"currentColor\"><\/path>\r\n        <\/g>\r\n        <defs>\r\n            <clipPath id=\"clip0_2024_741\">\r\n                <rect width=\"12\" height=\"12\" fill=\"white\" transform=\"translate(0 0.5)\"><\/rect>\r\n            <\/clipPath>\r\n        <\/defs>\r\n    <\/svg>\r\n                                                3 Min Read                                            <\/li>\r\n                                        <\/ul>\r\n                                        <div class=\"information-title-div\"><h5>Mechatronic unit failure<\/h5><\/div>\r\n                                        <div class=\"information-card-footer infcard6\">\r\n                                            <span>January 21, 2026<\/span>\r\n                                            <div href=\"https:\/\/www.themotorombudsman.org\/case-studies\/mechatronic-unit-failure\/\" class=\"btn-arrow blue\">\r\n                                                <svg\r\n                                    xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\r\n                                    width=\"10\"\r\n                                    height=\"10\"\r\n                                    viewBox=\"0 0 10 10\"\r\n                                    fill=\"none\"\r\n                                >\r\n                                    <path\r\n                                        fill-rule=\"evenodd\"\r\n                                        clip-rule=\"evenodd\"\r\n                                        d=\"M9.75592 0.244078C10.0814 0.569515 10.0814 1.09715 9.75592 1.42259L1.42259 9.75592C1.09715 10.0814 0.569515 10.0814 0.244078 9.75592C-0.0813592 9.43049 -0.0813592 8.90285 0.244078 8.57741L8.57741 0.244078C8.90285 -0.0813592 9.43049 -0.0813592 9.75592 0.244078Z\"\r\n                                        fill=\"currentColor\"\r\n                                    ><\/path>\r\n                                    <path\r\n                                        fill-rule=\"evenodd\"\r\n                                        clip-rule=\"evenodd\"\r\n                                        d=\"M3.72529e-08 0.833333C3.72529e-08 0.373096 0.373096 3.72529e-08 0.833333 3.72529e-08H9.16667C9.6269 3.72529e-08 10 0.373096 10 0.833333V9.16667C10 9.6269 9.6269 10 9.16667 10C8.70643 10 8.33333 9.6269 8.33333 9.16667V1.66667H0.833333C0.373096 1.66667 3.72529e-08 1.29357 3.72529e-08 0.833333Z\"\r\n                                        fill=\"currentColor\"\r\n                                    ><\/path>\r\n                                <\/svg>\r\n      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                            <li class=\"tag-1\">Case Studies<\/li>\r\n                                            <li class=\"tag-2\">\r\n                                                <svg class=\"icon-clock\" width=\"12\" height=\"13\" viewBox=\"0 0 12 13\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n        <g clip-path=\"url(#clip0_2024_741)\">\r\n            <path d=\"M6 0.5C2.7 0.5 0 3.2 0 6.5C0 9.8 2.7 12.5 6 12.5C9.3 12.5 12 9.8 12 6.5C12 3.2 9.3 0.5 6 0.5ZM6 11.3C3.36 11.3 1.2 9.14 1.2 6.5C1.2 3.86 3.36 1.7 6 1.7C8.64 1.7 10.8 3.86 10.8 6.5C10.8 9.14 8.64 11.3 6 11.3Z\" fill=\"currentColor\"><\/path>\r\n            <path d=\"M6.59648 6.26234V3.50234C6.59648 3.14234 6.35648 2.90234 5.99648 2.90234C5.63648 2.90234 5.39648 3.14234 5.39648 3.50234V6.50234C5.39648 6.68234 5.45648 6.80234 5.57648 6.92234L6.83648 8.18234C7.19648 8.48234 7.55648 8.30234 7.67648 8.18234C7.91648 7.94234 7.91648 7.58234 7.67648 7.34234L6.59648 6.26234Z\" fill=\"currentColor\"><\/path>\r\n        <\/g>\r\n        <defs>\r\n            <clipPath id=\"clip0_2024_741\">\r\n                <rect width=\"12\" height=\"12\" fill=\"white\" transform=\"translate(0 0.5)\"><\/rect>\r\n            <\/clipPath>\r\n        <\/defs>\r\n    <\/svg>\r\n                                                3 Min Read                                            <\/li>\r\n                                        <\/ul>\r\n                                        <div class=\"information-title-div\"><h5>Turbocharger claim dispute<\/h5><\/div>\r\n                                        <div class=\"information-card-footer infcard6\">\r\n                                            <span>January 14, 2026<\/span>\r\n                                            <div href=\"https:\/\/www.themotorombudsman.org\/case-studies\/turbocharger-claim-dispute\/\" class=\"btn-arrow blue\">\r\n                                                <svg\r\n                                    xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\r\n                                    width=\"10\"\r\n                                    height=\"10\"\r\n                                    viewBox=\"0 0 10 10\"\r\n                                    fill=\"none\"\r\n                                >\r\n                                    <path\r\n                                        fill-rule=\"evenodd\"\r\n                                        clip-rule=\"evenodd\"\r\n                                        d=\"M9.75592 0.244078C10.0814 0.569515 10.0814 1.09715 9.75592 1.42259L1.42259 9.75592C1.09715 10.0814 0.569515 10.0814 0.244078 9.75592C-0.0813592 9.43049 -0.0813592 8.90285 0.244078 8.57741L8.57741 0.244078C8.90285 -0.0813592 9.43049 -0.0813592 9.75592 0.244078Z\"\r\n                                        fill=\"currentColor\"\r\n                                    ><\/path>\r\n                                    <path\r\n                                        fill-rule=\"evenodd\"\r\n                                        clip-rule=\"evenodd\"\r\n                                        d=\"M3.72529e-08 0.833333C3.72529e-08 0.373096 0.373096 3.72529e-08 0.833333 3.72529e-08H9.16667C9.6269 3.72529e-08 10 0.373096 10 0.833333V9.16667C10 9.6269 9.6269 10 9.16667 10C8.70643 10 8.33333 9.6269 8.33333 9.16667V1.66667H0.833333C0.373096 1.66667 3.72529e-08 1.29357 3.72529e-08 0.833333Z\"\r\n                                        fill=\"currentColor\"\r\n                                    ><\/path>\r\n                                <\/svg>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/a>\r\n                                <\/div>\r\n                                                                <div class=\"swiper-slide\">\r\n                                    <a href=\"https:\/\/www.themotorombudsman.org\/electric-vehicles\/ev-disputes-brought-by-consumers-to-tmo-in-q4-2025-fy-2025\/\">\r\n                                    <div class=\"information-card information-cardlightgreen\">\r\n                                        \r\n                                                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/10\/AdobeStock_621979234-EV-1024x683.jpeg\" alt=\"EV disputes brought by consumers to TMO in Q4 2025 \/ FY 2025\" class=\"img-fluid\">\r\n                                                                                <ul class=\"information-tag\">\r\n                                            <li class=\"tag-1\">Electric Vehicles<\/li>\r\n                                            <li class=\"tag-2\">\r\n                                                <svg class=\"icon-clock\" width=\"12\" height=\"13\" viewBox=\"0 0 12 13\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n        <g clip-path=\"url(#clip0_2024_741)\">\r\n            <path d=\"M6 0.5C2.7 0.5 0 3.2 0 6.5C0 9.8 2.7 12.5 6 12.5C9.3 12.5 12 9.8 12 6.5C12 3.2 9.3 0.5 6 0.5ZM6 11.3C3.36 11.3 1.2 9.14 1.2 6.5C1.2 3.86 3.36 1.7 6 1.7C8.64 1.7 10.8 3.86 10.8 6.5C10.8 9.14 8.64 11.3 6 11.3Z\" fill=\"currentColor\"><\/path>\r\n            <path d=\"M6.59648 6.26234V3.50234C6.59648 3.14234 6.35648 2.90234 5.99648 2.90234C5.63648 2.90234 5.39648 3.14234 5.39648 3.50234V6.50234C5.39648 6.68234 5.45648 6.80234 5.57648 6.92234L6.83648 8.18234C7.19648 8.48234 7.55648 8.30234 7.67648 8.18234C7.91648 7.94234 7.91648 7.58234 7.67648 7.34234L6.59648 6.26234Z\" fill=\"currentColor\"><\/path>\r\n        <\/g>\r\n        <defs>\r\n            <clipPath id=\"clip0_2024_741\">\r\n                <rect width=\"12\" height=\"12\" fill=\"white\" transform=\"translate(0 0.5)\"><\/rect>\r\n            <\/clipPath>\r\n        <\/defs>\r\n    <\/svg>\r\n                                                6 Min Read                                            <\/li>\r\n                                        <\/ul>\r\n                                        <div class=\"information-title-div\"><h5>EV disputes brought by consumers to TMO in Q4 2025 \/ FY 2025<\/h5><\/div>\r\n                                        <div class=\"information-card-footer infcard6\">\r\n                                            <span>January 13, 2026<\/span>\r\n                                            <div href=\"https:\/\/www.themotorombudsman.org\/electric-vehicles\/ev-disputes-brought-by-consumers-to-tmo-in-q4-2025-fy-2025\/\" class=\"btn-arrow lightgreen\">\r\n                                                <svg\r\n                                    xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\r\n                                    width=\"10\"\r\n                                    height=\"10\"\r\n                                    viewBox=\"0 0 10 10\"\r\n                                    fill=\"none\"\r\n                                >\r\n                                    <path\r\n                                        fill-rule=\"evenodd\"\r\n                                        clip-rule=\"evenodd\"\r\n                                        d=\"M9.75592 0.244078C10.0814 0.569515 10.0814 1.09715 9.75592 1.42259L1.42259 9.75592C1.09715 10.0814 0.569515 10.0814 0.244078 9.75592C-0.0813592 9.43049 -0.0813592 8.90285 0.244078 8.57741L8.57741 0.244078C8.90285 -0.0813592 9.43049 -0.0813592 9.75592 0.244078Z\"\r\n                                        fill=\"currentColor\"\r\n                                    ><\/path>\r\n                                    <path\r\n                                        fill-rule=\"evenodd\"\r\n                                        clip-rule=\"evenodd\"\r\n                                        d=\"M3.72529e-08 0.833333C3.72529e-08 0.373096 0.373096 3.72529e-08 0.833333 3.72529e-08H9.16667C9.6269 3.72529e-08 10 0.373096 10 0.833333V9.16667C10 9.6269 9.6269 10 9.16667 10C8.70643 10 8.33333 9.6269 8.33333 9.16667V1.66667H0.833333C0.373096 1.66667 3.72529e-08 1.29357 3.72529e-08 0.833333Z\"\r\n                                        fill=\"currentColor\"\r\n                                    ><\/path>\r\n                                <\/svg>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/a>\r\n                                <\/div>\r\n                                                    <\/div>\r\n                    <div class=\"swiper-pagination\"><\/div>\r\n                <\/div>\r\n                <div class=\"text-center d-block d-md-none\">\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\n\n<section class=\"business-sec\"\r\n    style=\"position: relative; overflow: hidden; border-bottom-left-radius: 60px; border-bottom-right-radius: 60px;\">\r\n\r\n    <!-- Background image layer inside section -->\r\n    <div style=\"\r\n    position: absolute;\r\n    inset: 0;\r\n    background-image: url('https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/information-bg2.png');\r\n    background-size: cover;\r\n    background-position: center;\r\n    z-index: 0;\r\n    margin-bottom: 150px !important;\r\n    border-radius: 25px;\r\n  \"><\/div>\r\n\r\n    <!-- Foreground content -->\r\n    <div style=\"position: relative; z-index: 1; padding: 80px 0;\">\r\n\r\n        <div class=\"container\">\r\n            <div class=\"row\">\r\n                <div class=\"col-md-12\">\r\n                    <div class=\"text-box\">\r\n                                                <h2 class=\"text-white\">Find your <span>nearest<\/span> business<\/h2>\r\n                        \r\n                                                <p class=\"text-white\">The Motor Ombudsman&#8217;s Chartered Trading Standards Institute (CTSI)-approved Codes of Practice<\/p>\r\n                                            <\/div>\r\n\r\n                    <form action=\"https:\/\/businesses.themotorombudsman.org\/find-a-business\" method=\"GET\" class=\"form formsearcher\">\r\n                        <div class=\"form-group w-35\">\r\n                            <label for=\"postal_code\" class=\"form-label\">Your Postcode \/ Location*<\/label>\r\n                            <input type=\"text\" class=\"form-control\" name=\"postal_code\" id=\"postal_code\"\r\n                                placeholder=\"Enter your town or postcode...\" autocomplete=\"postal-code\" required>\r\n                        <\/div>\r\n                        <div class=\"form-group w-26\">\r\n                            <label for=\"distance\" class=\"form-label\">Distance*<\/label>\r\n                            <select name=\"distance\" id=\"distance\" class=\"form-select form-control\" required>\r\n                                <option value=\"\" selected>Select distance&#8230;<\/option>\r\n                                <option value=\"1\">Within 1 mile<\/option>\r\n                                <option value=\"5\">Within 5 miles<\/option>\r\n                                <option value=\"10\">Within 10 miles<\/option>\r\n                                <option value=\"20\">Within 20 miles<\/option>\r\n                                <option value=\"30\">Within 30 miles<\/option>\r\n                                <option value=\"40\">Within 40 miles<\/option>\r\n                                <option value=\"50\">Within 50 miles<\/option>\r\n                            <\/select>\r\n                        <\/div>\r\n                        <div class=\"form-group w-26\">\r\n                            <label for=\"brand-select\" class=\"form-label\">Brand \/ Make<\/label>\r\n                            <select class=\"form-select form-control\" name=\"brand\" id=\"brand-select\">\r\n                                <option value=\"\" selected>Select brand \/ make&#8230;<\/option>\r\n                            <\/select>\r\n                        <\/div>\r\n                        <button type=\"submit\" class=\"form-search-box\">\r\n                            <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/white-search-icon.svg\"\r\n                                alt=\"\">\r\n                            <span>Search<\/span>\r\n                        <\/button>\r\n\r\n                    <\/form>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>","protected":false},"excerpt":{"rendered":"<p> [&#8230;]<\/p>\n<p><a class=\"btn btn-secondary understrap-read-more-link\" href=\"https:\/\/www.themotorombudsman.org\/garages\/dispute-resolution-faqs\/\">Read More&#8230;<span class=\"screen-reader-text\"> from Dispute resolution FAQs<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":73470,"parent":73503,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-73533","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Dispute Resolution FAQs - The Motor Ombudsman<\/title>\n<meta name=\"description\" content=\"Dispute resolution does not need to be a daunting process. 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