{"id":73523,"date":"2016-10-27T11:08:51","date_gmt":"2016-10-27T11:08:51","guid":{"rendered":"https:\/\/www.themotorombudsman.org\/vehicle-sales-code\/"},"modified":"2025-07-04T15:28:41","modified_gmt":"2025-07-04T15:28:41","slug":"vehicle-sales-code","status":"publish","type":"page","link":"https:\/\/www.themotorombudsman.org\/consumers\/our-codes-of-practice\/vehicle-sales-code\/","title":{"rendered":"Vehicle Sales Code"},"content":{"rendered":"<section class=\"hero-sec heropage policy-bg\" style=\"background-image: url('https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/05\/policies-bg.png');\">\r\n    <div class=\"container\">\r\n        <div class=\"row\">\r\n            <div class=\"col-md-12\">\r\n                <div class=\"text-box\">\r\n                    <h1 class=\"text-white\">\r\n                        Vehicle Sales Code                    <\/h1>\r\n                    <p class=\"text-white\">\r\n                                            <\/p>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n\n\n<section class=\"disputer-sec\">\r\n    <div class=\"container\">\r\n        <div class=\"row\">\r\n            <div class=\"col-12\">\r\n                            <\/div>\r\n        <\/div>\r\n        <div class=\"row gx-md-5\">\r\n            <div class=\"col-lg-5 d-flex\">\r\n                <div class=\"d-flex imgwrappo position-relative w-100\">\r\n                                            <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/03\/TMO-COP-Stamp-VSales.png\" alt=\"\" class=\"img-fluid fltimg\">\r\n                                    <\/div>\r\n            <\/div>\r\n            <div class=\"col-lg-6 offset-lg-1 mt-lg-0 mt-5 py-md-4\">\r\n                <div class=\"text-box\">\r\n                                            <h2>The Motor Industry Code of Practice<\/h2>\r\n                    \r\n                                            <p>The Motor Industry Code of Practice for Vehicle Sales is the newest Code and achieved full CTSI approval in October 2016. The Code provides reassurance to motorists during the vehicle purchasing process and is applicable to both main dealer and independent car retailers.<\/p>\n                    \r\n                                            <a href=\"\/wp-content\/uploads\/2025\/06\/TMO_VehicleSalesCode.pdf\" target=\"_blank\" class=\"btn btn-primary\">\r\n                            Download a copy                        <\/a>\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n\n\n\r\n\r\n<section class=\"faq-sec \" id=\"block_7a30879661f846f35f61e5cd2b7f7713\">\r\n    <div class=\"container\">\r\n        <div class=\"row\">\r\n            <div class=\"col-md-12\">\r\n                <div class=\"faq-inner\">\r\n                    <div class=\"text-center text-box\">\r\n                        <h2><\/h2>\r\n                        <div class=\"mb-26\">\r\n                                                    <\/div>\r\n                    <\/div>\r\n                    <div class=\"policies-box\">\r\n                        <div class=\"accordion\" id=\"accordionExampleblock_7a30879661f846f35f61e5cd2b7f7713\">\r\n                                                                <div class=\"accordion-item expanded\">\r\n                                        <div class=\"accordion-header\" id=\"headingblock_7a30879661f846f35f61e5cd2b7f77131\">\r\n                                            <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseblock_7a30879661f846f35f61e5cd2b7f77131\" aria-expanded=\"true\" aria-controls=\"collapse1\">\r\n                                                <span>\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/plus.svg\" class=\"plus\" alt=\"\">\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/minus.svg\" class=\"minus\" alt=\"\">\r\n                                                <\/span>\r\n                                                <div class=\"flex-1\">What The Vehicle Sales Code Means To You\u2026<\/div>\r\n                                            <\/button>\r\n                                        <\/div>\r\n                                        <div id=\"collapseblock_7a30879661f846f35f61e5cd2b7f77131\" class=\"accordion-collapse collapse show\" aria-labelledby=\"headingblock_7a30879661f846f35f61e5cd2b7f77131\" data-bs-parent=\"#accordionExampleblock_7a30879661f846f35f61e5cd2b7f7713block_7a30879661f846f35f61e5cd2b7f7713\">\r\n                                            <div class=\"accordion-body\">\r\n                                                <ul>\n<li>Transparent wording in adverts and pricing<\/li>\n<li>Vehicle provenance checks when selling a used car<\/li>\n<li>Test drives<\/li>\n<li>No pressurising with pushy sales<\/li>\n<li>Accurate advice on warranty and finance products<\/li>\n<li>A full vehicle handover with all available historic documentation, service history and valid MOT certificate<\/li>\n<\/ul>\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                                                <div class=\"accordion-item \">\r\n                                        <div class=\"accordion-header\" id=\"headingblock_7a30879661f846f35f61e5cd2b7f77132\">\r\n                                            <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseblock_7a30879661f846f35f61e5cd2b7f77132\" aria-expanded=\"false\" aria-controls=\"collapse2\">\r\n                                                <span>\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/plus.svg\" class=\"plus\" alt=\"\">\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/minus.svg\" class=\"minus\" alt=\"\">\r\n                                                <\/span>\r\n                                                <div class=\"flex-1\">Download a copy<\/div>\r\n                                            <\/button>\r\n                                        <\/div>\r\n                                        <div id=\"collapseblock_7a30879661f846f35f61e5cd2b7f77132\" class=\"accordion-collapse collapse \" aria-labelledby=\"headingblock_7a30879661f846f35f61e5cd2b7f77132\" data-bs-parent=\"#accordionExampleblock_7a30879661f846f35f61e5cd2b7f7713block_7a30879661f846f35f61e5cd2b7f7713\">\r\n                                            <div class=\"accordion-body\">\r\n                                                <p><a href=\"\/wp-content\/uploads\/2025\/06\/TMO_VehicleSalesCode.pdf\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-78040 size-medium\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/06\/TMO-Codes-of-Practice-Vehicle-Sales-D6-Cover-722x1024-1-212x300.jpg\" alt=\"\" width=\"212\" height=\"300\" srcset=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/06\/TMO-Codes-of-Practice-Vehicle-Sales-D6-Cover-722x1024-1-212x300.jpg 212w, https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/06\/TMO-Codes-of-Practice-Vehicle-Sales-D6-Cover-722x1024-1.jpg 722w\" sizes=\"auto, (max-width: 212px) 100vw, 212px\" \/><\/a><\/p>\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                                    <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n\n\n\n<div style=\"height:80px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<section class=\"two-cols-simple-image\">\r\n    <div class=\"container\">\r\n        <div class=\"row\">\r\n            <div class=\"col-md-6 order-md-1 order-2\">\r\n                <div class=\"text-box about-text-wrapper py-md-4\">\r\n                    <h2><\/h2>\r\n                    <div class=\"description\">\r\n                        <p>The Motor Industry Code of Practice for Vehicle Sales was updated on 1st June 2025.<br \/>\nFor any disputes which occurred prior to this date, the previous version of the Code applies. If you wish to see the previous version of the Code, please email:<a href=\"mailto:info@tmo-uk.org\">\u00a0info@tmo-uk.org<\/a>, with your request and the name of the Code of Practice you would like to see, e.g. The Vehicle Sales Code.<\/p>\n<p>If you have any specific questions relating to a case, and which Code is applicable, please contact our Customer Service team on: 0843 241 3008.<\/p>\n                    <\/div>\r\n                    <ul>\r\n                                                    <li>\r\n                                <a href=\"\/wp-content\/uploads\/2025\/06\/TMO_VehicleSalesCode.pdf\" class=\"btn btn-primary\" target=\"\">\r\n                                    Download a copy                                <\/a>\r\n                            <\/li>\r\n                        \r\n                                            <\/ul>\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"col-md-5 offset-md-1 order-md-2 order-1 d-flex\">\r\n                <div class=\"h-100 position-relative relative text-end w-100 imgwrappo\">\r\n                                            <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/06\/AdobeStock_416916840-scaled.jpeg\" alt=\"\" class=\"img-fluid fltimg\">\r\n                                    <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n\n\n\n<div style=\"height:150px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<section class=\"consumer-sec\">\r\n    <div class=\"container\">\r\n        <div class=\"row\">\r\n            <div class=\"col-md-12\">\r\n                <div class=\"text-center text-box\">\r\n                    <h3>Useful Information<\/h3>\r\n                <\/div>\r\n                <div class=\"row\">\r\n                                                                                                    <div class=\"col-lg-4 col-sm-6\">\r\n                                <a class=\"consumer-box\" href=\"https:\/\/businesses.themotorombudsman.org\/\" target=\"_blank\">\r\n                                    <div class=\"img-holder\">\r\n                                                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/03\/consumer-img1.png\" alt=\"\" class=\"img-fluid\">\r\n                                                                            <\/div>\r\n                                    <div class=\"consumer-text-wrapper\">\r\n                                                                                    <div class=\"btn-arrow\">\r\n                                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10\" height=\"10\" viewBox=\"0 0 10 10\" fill=\"none\">\r\n                                                    <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.75592 0.244078C10.0814 0.569515 10.0814 1.09715 9.75592 1.42259L1.42259 9.75592C1.09715 10.0814 0.569515 10.0814 0.244078 9.75592C-0.0813592 9.43049 -0.0813592 8.90285 0.244078 8.57741L8.57741 0.244078C8.90285 -0.0813592 9.43049 -0.0813592 9.75592 0.244078Z\" fill=\"white\"\/>\r\n                                                    <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M0 0.833333C0 0.373096 0.373096 0 0.833333 0H9.16667C9.6269 0 10 0.373096 10 0.833333V9.16667C10 9.6269 9.6269 10 9.16667 10C8.70643 10 8.33333 9.6269 8.33333 9.16667V1.66667H0.833333C0.373096 1.66667 0 1.29357 0 0.833333Z\" fill=\"white\"\/>\r\n                                                <\/svg>\r\n                                            <\/div>\r\n                                                                                <div>\r\n                                            <div class=\"consumer-tag\">Consumers<\/div>\r\n                                            <h4 class=\"text-white\">Rate a business<\/h4>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/a>\r\n                            <\/div>\r\n                                                                                <div class=\"col-lg-4 col-sm-6\">\r\n                                <a class=\"consumer-box\" href=\"\/knowledge\/\" target=\"\">\r\n                                    <div class=\"img-holder\">\r\n                                                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/03\/consumer-img2.png\" alt=\"\" class=\"img-fluid\">\r\n                                                                            <\/div>\r\n                                    <div class=\"consumer-text-wrapper\">\r\n                                                                                    <div class=\"btn-arrow\">\r\n                                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10\" height=\"10\" viewBox=\"0 0 10 10\" fill=\"none\">\r\n                                                    <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.75592 0.244078C10.0814 0.569515 10.0814 1.09715 9.75592 1.42259L1.42259 9.75592C1.09715 10.0814 0.569515 10.0814 0.244078 9.75592C-0.0813592 9.43049 -0.0813592 8.90285 0.244078 8.57741L8.57741 0.244078C8.90285 -0.0813592 9.43049 -0.0813592 9.75592 0.244078Z\" fill=\"white\"\/>\r\n                                                    <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M0 0.833333C0 0.373096 0.373096 0 0.833333 0H9.16667C9.6269 0 10 0.373096 10 0.833333V9.16667C10 9.6269 9.6269 10 9.16667 10C8.70643 10 8.33333 9.6269 8.33333 9.16667V1.66667H0.833333C0.373096 1.66667 0 1.29357 0 0.833333Z\" fill=\"white\"\/>\r\n                                                <\/svg>\r\n                                            <\/div>\r\n                                                                                <div>\r\n                                            <div class=\"consumer-tag\">Consumers<\/div>\r\n                                            <h4 class=\"text-white\">FAQs<\/h4>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/a>\r\n                            <\/div>\r\n                                                                                <div class=\"col-lg-4 col-sm-6\">\r\n                                <a class=\"consumer-box\" href=\"\/service-complaints\/\" target=\"\">\r\n                                    <div class=\"img-holder\">\r\n                                                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/07\/consumer-img3.png\" alt=\"\" class=\"img-fluid\">\r\n                                                                   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10 8.33333 9.6269 8.33333 9.16667V1.66667H0.833333C0.373096 1.66667 0 1.29357 0 0.833333Z\" fill=\"white\"\/>\r\n                                                <\/svg>\r\n                                            <\/div>\r\n                                                                                <div>\r\n                                            <div class=\"consumer-tag\">Consumers<\/div>\r\n                                            <h4 class=\"text-white\">Resolve a complaint<\/h4>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/a>\r\n                            <\/div>\r\n                                                            <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n\n\n<section class=\"information-sec\">\r\n    <div class=\"container\">\r\n        <div class=\"row\">\r\n            <div class=\"col-md-12\">\r\n                <div class=\"information-title\">\r\n                    <h2>Information Hub<\/h2>\r\n                                            \r\n                <\/div>\r\n                <div class=\"swiper mySwiper\">\r\n                    <div class=\"swiper-wrapper\">\r\n                                                        <div class=\"swiper-slide\">\r\n                                    <a href=\"https:\/\/www.themotorombudsman.org\/press-releases\/chery-uk-reinforces-commitment-to-excellence-with-accreditation-to-tmos-new-car-code\/\">\r\n                                    <div class=\"information-card information-cardgreen\">\r\n                                        \r\n                                                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2026\/02\/CHERY-UK-gains-accreditation-to-TMOs-New-Car-Code-1-WEBP-1024x683.webp\" alt=\"CHERY UK reinforces commitment to excellence with accreditation to TMO&#8217;s New Car Code\" class=\"img-fluid\">\r\n                                                                                <ul class=\"information-tag\">\r\n                                            <li class=\"tag-1\">Press Releases<\/li>\r\n                                            <li class=\"tag-2\">\r\n                                                <svg class=\"icon-clock\" width=\"12\" height=\"13\" viewBox=\"0 0 12 13\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n        <g clip-path=\"url(#clip0_2024_741)\">\r\n            <path d=\"M6 0.5C2.7 0.5 0 3.2 0 6.5C0 9.8 2.7 12.5 6 12.5C9.3 12.5 12 9.8 12 6.5C12 3.2 9.3 0.5 6 0.5ZM6 11.3C3.36 11.3 1.2 9.14 1.2 6.5C1.2 3.86 3.36 1.7 6 1.7C8.64 1.7 10.8 3.86 10.8 6.5C10.8 9.14 8.64 11.3 6 11.3Z\" fill=\"currentColor\"><\/path>\r\n            <path d=\"M6.59648 6.26234V3.50234C6.59648 3.14234 6.35648 2.90234 5.99648 2.90234C5.63648 2.90234 5.39648 3.14234 5.39648 3.50234V6.50234C5.39648 6.68234 5.45648 6.80234 5.57648 6.92234L6.83648 8.18234C7.19648 8.48234 7.55648 8.30234 7.67648 8.18234C7.91648 7.94234 7.91648 7.58234 7.67648 7.34234L6.59648 6.26234Z\" fill=\"currentColor\"><\/path>\r\n        <\/g>\r\n        <defs>\r\n            <clipPath id=\"clip0_2024_741\">\r\n                <rect width=\"12\" height=\"12\" fill=\"white\" transform=\"translate(0 0.5)\"><\/rect>\r\n            <\/clipPath>\r\n        <\/defs>\r\n    <\/svg>\r\n                                                5 Min Read                                            <\/li>\r\n                                        <\/ul>\r\n                                        <div class=\"information-title-div\"><h5>CHERY UK reinforces commitment to excellence with accreditation to TMO&#8217;s New Car Code<\/h5><\/div>\r\n                                        <div class=\"information-card-footer infcard6\">\r\n                                            <span>February 3, 2026<\/span>\r\n                                      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0.244078C8.90285 -0.0813592 9.43049 -0.0813592 9.75592 0.244078Z\"\r\n                                        fill=\"currentColor\"\r\n                                    ><\/path>\r\n                                    <path\r\n                                        fill-rule=\"evenodd\"\r\n                                        clip-rule=\"evenodd\"\r\n                                        d=\"M3.72529e-08 0.833333C3.72529e-08 0.373096 0.373096 3.72529e-08 0.833333 3.72529e-08H9.16667C9.6269 3.72529e-08 10 0.373096 10 0.833333V9.16667C10 9.6269 9.6269 10 9.16667 10C8.70643 10 8.33333 9.6269 8.33333 9.16667V1.66667H0.833333C0.373096 1.66667 3.72529e-08 1.29357 3.72529e-08 0.833333Z\"\r\n                                        fill=\"currentColor\"\r\n                                    ><\/path>\r\n                                <\/svg>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    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                                           <svg class=\"icon-clock\" width=\"12\" height=\"13\" viewBox=\"0 0 12 13\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n        <g clip-path=\"url(#clip0_2024_741)\">\r\n            <path d=\"M6 0.5C2.7 0.5 0 3.2 0 6.5C0 9.8 2.7 12.5 6 12.5C9.3 12.5 12 9.8 12 6.5C12 3.2 9.3 0.5 6 0.5ZM6 11.3C3.36 11.3 1.2 9.14 1.2 6.5C1.2 3.86 3.36 1.7 6 1.7C8.64 1.7 10.8 3.86 10.8 6.5C10.8 9.14 8.64 11.3 6 11.3Z\" fill=\"currentColor\"><\/path>\r\n            <path d=\"M6.59648 6.26234V3.50234C6.59648 3.14234 6.35648 2.90234 5.99648 2.90234C5.63648 2.90234 5.39648 3.14234 5.39648 3.50234V6.50234C5.39648 6.68234 5.45648 6.80234 5.57648 6.92234L6.83648 8.18234C7.19648 8.48234 7.55648 8.30234 7.67648 8.18234C7.91648 7.94234 7.91648 7.58234 7.67648 7.34234L6.59648 6.26234Z\" fill=\"currentColor\"><\/path>\r\n        <\/g>\r\n        <defs>\r\n            <clipPath id=\"clip0_2024_741\">\r\n                <rect width=\"12\" height=\"12\" fill=\"white\" transform=\"translate(0 0.5)\"><\/rect>\r\n            <\/clipPath>\r\n        <\/defs>\r\n    <\/svg>\r\n                                                3 Min Read                                            <\/li>\r\n                                        <\/ul>\r\n                                        <div class=\"information-title-div\"><h5>Mechatronic unit failure<\/h5><\/div>\r\n                                        <div class=\"information-card-footer infcard6\">\r\n                                            <span>January 21, 2026<\/span>\r\n                                            <div href=\"https:\/\/www.themotorombudsman.org\/case-studies\/mechatronic-unit-failure\/\" class=\"btn-arrow blue\">\r\n                                                <svg\r\n                                    xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\r\n                                    width=\"10\"\r\n                                    height=\"10\"\r\n                                    viewBox=\"0 0 10 10\"\r\n                                    fill=\"none\"\r\n                                >\r\n                                    <path\r\n                                        fill-rule=\"evenodd\"\r\n                                        clip-rule=\"evenodd\"\r\n                                        d=\"M9.75592 0.244078C10.0814 0.569515 10.0814 1.09715 9.75592 1.42259L1.42259 9.75592C1.09715 10.0814 0.569515 10.0814 0.244078 9.75592C-0.0813592 9.43049 -0.0813592 8.90285 0.244078 8.57741L8.57741 0.244078C8.90285 -0.0813592 9.43049 -0.0813592 9.75592 0.244078Z\"\r\n                                        fill=\"currentColor\"\r\n                                    ><\/path>\r\n                                    <path\r\n                                        fill-rule=\"evenodd\"\r\n                                        clip-rule=\"evenodd\"\r\n                                        d=\"M3.72529e-08 0.833333C3.72529e-08 0.373096 0.373096 3.72529e-08 0.833333 3.72529e-08H9.16667C9.6269 3.72529e-08 10 0.373096 10 0.833333V9.16667C10 9.6269 9.6269 10 9.16667 10C8.70643 10 8.33333 9.6269 8.33333 9.16667V1.66667H0.833333C0.373096 1.66667 3.72529e-08 1.29357 3.72529e-08 0.833333Z\"\r\n                                        fill=\"currentColor\"\r\n                                    ><\/path>\r\n                                <\/svg>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/a>\r\n                                <\/div>\r\n                                                                <div class=\"swiper-slide\">\r\n                                    <a href=\"https:\/\/www.themotorombudsman.org\/case-studies\/turbocharger-claim-dispute\/\">\r\n                                    <div class=\"information-card information-cardblue\">\r\n                                        \r\n                                                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/06\/Vehicle-Warranties-1024x370.jpg\" alt=\"Turbocharger claim dispute\" class=\"img-fluid\">\r\n                                                                                <ul class=\"information-tag\">\r\n                                            <li class=\"tag-1\">Case Studies<\/li>\r\n                                            <li class=\"tag-2\">\r\n                                                <svg class=\"icon-clock\" width=\"12\" height=\"13\" viewBox=\"0 0 12 13\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n        <g clip-path=\"url(#clip0_2024_741)\">\r\n            <path d=\"M6 0.5C2.7 0.5 0 3.2 0 6.5C0 9.8 2.7 12.5 6 12.5C9.3 12.5 12 9.8 12 6.5C12 3.2 9.3 0.5 6 0.5ZM6 11.3C3.36 11.3 1.2 9.14 1.2 6.5C1.2 3.86 3.36 1.7 6 1.7C8.64 1.7 10.8 3.86 10.8 6.5C10.8 9.14 8.64 11.3 6 11.3Z\" fill=\"currentColor\"><\/path>\r\n            <path d=\"M6.59648 6.26234V3.50234C6.59648 3.14234 6.35648 2.90234 5.99648 2.90234C5.63648 2.90234 5.39648 3.14234 5.39648 3.50234V6.50234C5.39648 6.68234 5.45648 6.80234 5.57648 6.92234L6.83648 8.18234C7.19648 8.48234 7.55648 8.30234 7.67648 8.18234C7.91648 7.94234 7.91648 7.58234 7.67648 7.34234L6.59648 6.26234Z\" fill=\"currentColor\"><\/path>\r\n        <\/g>\r\n        <defs>\r\n            <clipPath id=\"clip0_2024_741\">\r\n                <rect width=\"12\" height=\"12\" fill=\"white\" transform=\"translate(0 0.5)\"><\/rect>\r\n            <\/clipPath>\r\n        <\/defs>\r\n    <\/svg>\r\n                                                3 Min Read                                            <\/li>\r\n                                        <\/ul>\r\n                                        <div class=\"information-title-div\"><h5>Turbocharger claim dispute<\/h5><\/div>\r\n                                        <div class=\"information-card-footer infcard6\">\r\n                                            <span>January 14, 2026<\/span>\r\n                                            <div href=\"https:\/\/www.themotorombudsman.org\/case-studies\/turbocharger-claim-dispute\/\" class=\"btn-arrow blue\">\r\n                                                <svg\r\n                                    xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\r\n                                    width=\"10\"\r\n                                    height=\"10\"\r\n                                    viewBox=\"0 0 10 10\"\r\n                                    fill=\"none\"\r\n                                >\r\n                                    <path\r\n                                        fill-rule=\"evenodd\"\r\n                                        clip-rule=\"evenodd\"\r\n                                        d=\"M9.75592 0.244078C10.0814 0.569515 10.0814 1.09715 9.75592 1.42259L1.42259 9.75592C1.09715 10.0814 0.569515 10.0814 0.244078 9.75592C-0.0813592 9.43049 -0.0813592 8.90285 0.244078 8.57741L8.57741 0.244078C8.90285 -0.0813592 9.43049 -0.0813592 9.75592 0.244078Z\"\r\n                                        fill=\"currentColor\"\r\n                                    ><\/path>\r\n                                    <path\r\n                                        fill-rule=\"evenodd\"\r\n                                        clip-rule=\"evenodd\"\r\n                                        d=\"M3.72529e-08 0.833333C3.72529e-08 0.373096 0.373096 3.72529e-08 0.833333 3.72529e-08H9.16667C9.6269 3.72529e-08 10 0.373096 10 0.833333V9.16667C10 9.6269 9.6269 10 9.16667 10C8.70643 10 8.33333 9.6269 8.33333 9.16667V1.66667H0.833333C0.373096 1.66667 3.72529e-08 1.29357 3.72529e-08 0.833333Z\"\r\n                                        fill=\"currentColor\"\r\n                                    ><\/path>\r\n                                <\/svg>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/a>\r\n                                <\/div>\r\n                                                                <div class=\"swiper-slide\">\r\n                                    <a href=\"https:\/\/www.themotorombudsman.org\/electric-vehicles\/ev-disputes-brought-by-consumers-to-tmo-in-q4-2025-fy-2025\/\">\r\n                                    <div class=\"information-card information-cardlightgreen\">\r\n                                        \r\n                                                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/10\/AdobeStock_621979234-EV-1024x683.jpeg\" alt=\"EV disputes brought by consumers to TMO in Q4 2025 \/ FY 2025\" class=\"img-fluid\">\r\n                                                                                <ul class=\"information-tag\">\r\n                                            <li class=\"tag-1\">Electric Vehicles<\/li>\r\n                                            <li class=\"tag-2\">\r\n                                                <svg class=\"icon-clock\" width=\"12\" height=\"13\" viewBox=\"0 0 12 13\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n        <g clip-path=\"url(#clip0_2024_741)\">\r\n            <path d=\"M6 0.5C2.7 0.5 0 3.2 0 6.5C0 9.8 2.7 12.5 6 12.5C9.3 12.5 12 9.8 12 6.5C12 3.2 9.3 0.5 6 0.5ZM6 11.3C3.36 11.3 1.2 9.14 1.2 6.5C1.2 3.86 3.36 1.7 6 1.7C8.64 1.7 10.8 3.86 10.8 6.5C10.8 9.14 8.64 11.3 6 11.3Z\" fill=\"currentColor\"><\/path>\r\n            <path d=\"M6.59648 6.26234V3.50234C6.59648 3.14234 6.35648 2.90234 5.99648 2.90234C5.63648 2.90234 5.39648 3.14234 5.39648 3.50234V6.50234C5.39648 6.68234 5.45648 6.80234 5.57648 6.92234L6.83648 8.18234C7.19648 8.48234 7.55648 8.30234 7.67648 8.18234C7.91648 7.94234 7.91648 7.58234 7.67648 7.34234L6.59648 6.26234Z\" fill=\"currentColor\"><\/path>\r\n        <\/g>\r\n        <defs>\r\n            <clipPath id=\"clip0_2024_741\">\r\n                <rect width=\"12\" height=\"12\" fill=\"white\" transform=\"translate(0 0.5)\"><\/rect>\r\n            <\/clipPath>\r\n        <\/defs>\r\n    <\/svg>\r\n                                                6 Min Read                                            <\/li>\r\n                                        <\/ul>\r\n                                        <div class=\"information-title-div\"><h5>EV disputes brought by consumers to TMO in Q4 2025 \/ FY 2025<\/h5><\/div>\r\n                                        <div class=\"information-card-footer infcard6\">\r\n                                            <span>January 13, 2026<\/span>\r\n                                            <div href=\"https:\/\/www.themotorombudsman.org\/electric-vehicles\/ev-disputes-brought-by-consumers-to-tmo-in-q4-2025-fy-2025\/\" class=\"btn-arrow lightgreen\">\r\n                                                <svg\r\n                                    xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\r\n                                    width=\"10\"\r\n                                    height=\"10\"\r\n                                    viewBox=\"0 0 10 10\"\r\n                                    fill=\"none\"\r\n                                >\r\n                                    <path\r\n                                        fill-rule=\"evenodd\"\r\n                                        clip-rule=\"evenodd\"\r\n                                        d=\"M9.75592 0.244078C10.0814 0.569515 10.0814 1.09715 9.75592 1.42259L1.42259 9.75592C1.09715 10.0814 0.569515 10.0814 0.244078 9.75592C-0.0813592 9.43049 -0.0813592 8.90285 0.244078 8.57741L8.57741 0.244078C8.90285 -0.0813592 9.43049 -0.0813592 9.75592 0.244078Z\"\r\n                                        fill=\"currentColor\"\r\n                                    ><\/path>\r\n                                    <path\r\n                                        fill-rule=\"evenodd\"\r\n                                        clip-rule=\"evenodd\"\r\n                                        d=\"M3.72529e-08 0.833333C3.72529e-08 0.373096 0.373096 3.72529e-08 0.833333 3.72529e-08H9.16667C9.6269 3.72529e-08 10 0.373096 10 0.833333V9.16667C10 9.6269 9.6269 10 9.16667 10C8.70643 10 8.33333 9.6269 8.33333 9.16667V1.66667H0.833333C0.373096 1.66667 3.72529e-08 1.29357 3.72529e-08 0.833333Z\"\r\n                                        fill=\"currentColor\"\r\n                                    ><\/path>\r\n                                <\/svg>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/a>\r\n                                <\/div>\r\n                                                    <\/div>\r\n                    <div class=\"swiper-pagination\"><\/div>\r\n                <\/div>\r\n                <div class=\"text-center d-block d-md-none\">\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\n\n<section class=\"business-sec\"\r\n    style=\"position: relative; overflow: hidden; border-bottom-left-radius: 60px; border-bottom-right-radius: 60px;\">\r\n\r\n    <!-- Background image layer inside section -->\r\n    <div style=\"\r\n    position: absolute;\r\n    inset: 0;\r\n    background-image: url('https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/information-bg2.png');\r\n    background-size: cover;\r\n    background-position: center;\r\n    z-index: 0;\r\n    margin-bottom: 150px !important;\r\n    border-radius: 25px;\r\n  \"><\/div>\r\n\r\n    <!-- Foreground content -->\r\n    <div style=\"position: relative; z-index: 1; padding: 80px 0;\">\r\n\r\n        <div class=\"container\">\r\n            <div class=\"row\">\r\n                <div class=\"col-md-12\">\r\n                    <div class=\"text-box\">\r\n                                                <h2 class=\"text-white\">Find your <span>nearest<\/span> accredited business\r\n<\/h2>\r\n                        \r\n                                                <p class=\"text-white\">The Motor Ombudsman&#8217;s Chartered Trading Standards Institute (CTSI)-approved Codes of Practice<\/p>\r\n                                            <\/div>\r\n\r\n                    <form action=\"https:\/\/businesses.themotorombudsman.org\/find-a-business\" method=\"GET\" class=\"form formsearcher\">\r\n                        <div class=\"form-group w-35\">\r\n                            <label for=\"postal_code\" class=\"form-label\">Your Postcode \/ Location*<\/label>\r\n                            <input type=\"text\" class=\"form-control\" name=\"postal_code\" id=\"postal_code\"\r\n                                placeholder=\"Enter your town or postcode...\" autocomplete=\"postal-code\" required>\r\n                        <\/div>\r\n                        <div class=\"form-group w-26\">\r\n                            <label for=\"distance\" class=\"form-label\">Distance*<\/label>\r\n                            <select name=\"distance\" id=\"distance\" class=\"form-select form-control\" required>\r\n                                <option value=\"\" selected>Select distance&#8230;<\/option>\r\n                                <option value=\"1\">Within 1 mile<\/option>\r\n                                <option value=\"5\">Within 5 miles<\/option>\r\n                                <option value=\"10\">Within 10 miles<\/option>\r\n                                <option value=\"20\">Within 20 miles<\/option>\r\n                                <option value=\"30\">Within 30 miles<\/option>\r\n                                <option value=\"40\">Within 40 miles<\/option>\r\n                                <option value=\"50\">Within 50 miles<\/option>\r\n                            <\/select>\r\n                        <\/div>\r\n                        <div class=\"form-group w-26\">\r\n                            <label for=\"brand-select\" class=\"form-label\">Brand \/ Make<\/label>\r\n                            <select class=\"form-select form-control\" name=\"brand\" id=\"brand-select\">\r\n                                <option value=\"\" selected>Select brand \/ make&#8230;<\/option>\r\n                            <\/select>\r\n                        <\/div>\r\n                        <button type=\"submit\" class=\"form-search-box\">\r\n                            <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/white-search-icon.svg\"\r\n                                alt=\"\">\r\n                            <span>Search<\/span>\r\n                        <\/button>\r\n\r\n                    <\/form>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\n\n<section class=\"disputer-sec\">\r\n    <div class=\"container\">\r\n        <div class=\"row\">\r\n            <div class=\"col-12\">\r\n                            <\/div>\r\n        <\/div>\r\n        <div class=\"row gx-md-5\">\r\n            <div class=\"col-lg-5 d-flex\">\r\n                <div class=\"d-flex imgwrappo position-relative w-100\">\r\n                                            <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2021\/09\/The-Motor-Ombudsman-marks-five-years-of-the-Motor-Industry-Code-of-Practice-for-Vehicle-Sales-HIGH-RES-scaled-1.jpg\" alt=\"\" class=\"img-fluid fltimg\">\r\n                                    <\/div>\r\n            <\/div>\r\n            <div class=\"col-lg-6 offset-lg-1 mt-lg-0 mt-5 py-md-4\">\r\n                <div class=\"text-box\">\r\n                                            <h2>Businesses interested in signing up to the Code of Practice?<\/h2>\r\n                    \r\n                                            <p>Accreditation to the Motor Industry Code of Practice allows you to reassure your customers you are providing\u00a0 the highest levels of customer service.<\/p>\n                    \r\n                                            <a href=\"\/garages\/tmo-accreditation\/benefits-of-joining\" target=\"\" class=\"btn btn-primary\">\r\n                            Find out more about the benefits                        <\/a>\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n","protected":false},"excerpt":{"rendered":"<p> [&#8230;]<\/p>\n<p><a class=\"btn btn-secondary understrap-read-more-link\" href=\"https:\/\/www.themotorombudsman.org\/consumers\/our-codes-of-practice\/vehicle-sales-code\/\">Read More&#8230;<span class=\"screen-reader-text\"> from Vehicle Sales Code<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":73524,"parent":73462,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-73523","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Vehicle Sales Code - The Motor Ombudsman<\/title>\n<meta name=\"description\" content=\"The Vehicle Sales Code applies to the vehicle purchasing process from both main dealer and independent car retailers for new and used cars\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.themotorombudsman.org\/consumers\/our-codes-of-practice\/vehicle-sales-code\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta 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