{"id":73518,"date":"2016-10-27T11:06:23","date_gmt":"2016-10-27T11:06:23","guid":{"rendered":"https:\/\/www.themotorombudsman.org\/new-car-code\/"},"modified":"2026-02-02T22:07:40","modified_gmt":"2026-02-02T22:07:40","slug":"new-car-code","status":"publish","type":"page","link":"https:\/\/www.themotorombudsman.org\/consumers\/our-codes-of-practice\/new-car-code\/","title":{"rendered":"New Car Code"},"content":{"rendered":"<section class=\"hero-sec heropage policy-bg\" style=\"background-image: url('https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/05\/policies-bg.png');\">\r\n    <div class=\"container\">\r\n        <div class=\"row\">\r\n            <div class=\"col-md-12\">\r\n                <div class=\"text-box\">\r\n                    <h1 class=\"text-white\">\r\n                        New Car Code                    <\/h1>\r\n                    <p class=\"text-white\">\r\n                        \r\n                    <\/p>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n\n\n<section class=\"disputer-sec\">\r\n    <div class=\"container\">\r\n        <div class=\"row\">\r\n            <div class=\"col-12\">\r\n                            <\/div>\r\n        <\/div>\r\n        <div class=\"row gx-md-5\">\r\n            <div class=\"col-lg-5 d-flex\">\r\n                <div class=\"d-flex imgwrappo position-relative w-100\">\r\n                                            <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/05\/TMO-COP-Stamp-NCars.png\" alt=\"\" class=\"img-fluid fltimg\">\r\n                                    <\/div>\r\n            <\/div>\r\n            <div class=\"col-lg-6 offset-lg-1 mt-lg-0 mt-5 py-md-4\">\r\n                <div class=\"text-box\">\r\n                                            <h2>The Motor Industry Code of Practice for New Cars<\/h2>\r\n                    \r\n                                            <p>The Motor Industry Code of Practice for New Cars was the first code of practice in any industry to gain \u2018full approval\u2019 under CTSI&#8217;s Consumer Codes Approval Scheme, now known as the Approved Code Scheme (ACS).<\/p>\n<p>The New Car Code provides reassurance to motorists when they\u2019re making what is likely to be one of their biggest lifetime purchases.<\/p>\n<p>The Code covers the manufacturers\u2019 obligations to you through advertising, warranties, availability of replacement parts and complaints handling.<\/p>\n<p>With all volume vehicle manufacturers on the UK market subscribing to the Code, its terms apply to over 98% of all new cars sold each year.<\/p>\n                    \r\n                                            <a href=\"\/wp-content\/uploads\/2025\/06\/TMO_NewCarCode.pdf\" target=\"_blank\" class=\"btn btn-primary\">\r\n                            Download a copy                        <\/a>\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n\n\n\r\n\r\n<section class=\"faq-sec \" id=\"block_f5a0be8318002f864641c9eb9f446c3f\">\r\n    <div class=\"container\">\r\n        <div class=\"row\">\r\n            <div class=\"col-md-12\">\r\n                <div class=\"faq-inner\">\r\n                    <div class=\"text-center text-box\">\r\n                        <h2><\/h2>\r\n                        <div class=\"mb-26\">\r\n                                                    <\/div>\r\n                    <\/div>\r\n                    <div class=\"policies-box\">\r\n                        <div class=\"accordion\" id=\"accordionExampleblock_f5a0be8318002f864641c9eb9f446c3f\">\r\n                                                                <div class=\"accordion-item expanded\">\r\n                                        <div class=\"accordion-header\" id=\"headingblock_f5a0be8318002f864641c9eb9f446c3f1\">\r\n                                            <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseblock_f5a0be8318002f864641c9eb9f446c3f1\" aria-expanded=\"true\" aria-controls=\"collapse1\">\r\n                                                <span>\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/plus.svg\" class=\"plus\" alt=\"\">\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/minus.svg\" class=\"minus\" alt=\"\">\r\n                                                <\/span>\r\n                                                <div class=\"flex-1\">The New Car Code Covers:<\/div>\r\n                                            <\/button>\r\n                                        <\/div>\r\n                                        <div id=\"collapseblock_f5a0be8318002f864641c9eb9f446c3f1\" class=\"accordion-collapse collapse show\" aria-labelledby=\"headingblock_f5a0be8318002f864641c9eb9f446c3f1\" data-bs-parent=\"#accordionExampleblock_f5a0be8318002f864641c9eb9f446c3fblock_f5a0be8318002f864641c9eb9f446c3f\">\r\n                                            <div class=\"accordion-body\">\r\n                                                <ul>\n<li>New Cars under manufacturers warranty<\/li>\n<li>The terms of the manufacturers warranty<\/li>\n<li>Spare parts availability<\/li>\n<\/ul>\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                                                <div class=\"accordion-item \">\r\n                                        <div class=\"accordion-header\" id=\"headingblock_f5a0be8318002f864641c9eb9f446c3f2\">\r\n                                            <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseblock_f5a0be8318002f864641c9eb9f446c3f2\" aria-expanded=\"false\" aria-controls=\"collapse2\">\r\n                                                <span>\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/plus.svg\" class=\"plus\" alt=\"\">\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/minus.svg\" class=\"minus\" alt=\"\">\r\n                                                <\/span>\r\n                                                <div class=\"flex-1\">What the Code Means To You\u2026<\/div>\r\n                                            <\/button>\r\n                                        <\/div>\r\n                                        <div id=\"collapseblock_f5a0be8318002f864641c9eb9f446c3f2\" class=\"accordion-collapse collapse \" aria-labelledby=\"headingblock_f5a0be8318002f864641c9eb9f446c3f2\" data-bs-parent=\"#accordionExampleblock_f5a0be8318002f864641c9eb9f446c3fblock_f5a0be8318002f864641c9eb9f446c3f\">\r\n                                            <div class=\"accordion-body\">\r\n                                                <ul>\n<li>Honest and fair promotion<\/li>\n<li>Warranties written in clear English<\/li>\n<li>Competent and conscientious staff<\/li>\n<li>Peace of mind warranty cover<\/li>\n<li>Spare parts availability<\/li>\n<\/ul>\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                                                <div class=\"accordion-item \">\r\n                                        <div class=\"accordion-header\" id=\"headingblock_f5a0be8318002f864641c9eb9f446c3f3\">\r\n                                            <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseblock_f5a0be8318002f864641c9eb9f446c3f3\" aria-expanded=\"false\" aria-controls=\"collapse3\">\r\n                                                <span>\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/plus.svg\" class=\"plus\" alt=\"\">\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/minus.svg\" class=\"minus\" alt=\"\">\r\n                                                <\/span>\r\n                                                <div class=\"flex-1\">Download a copy<\/div>\r\n                                            <\/button>\r\n                                        <\/div>\r\n                                        <div id=\"collapseblock_f5a0be8318002f864641c9eb9f446c3f3\" class=\"accordion-collapse collapse \" aria-labelledby=\"headingblock_f5a0be8318002f864641c9eb9f446c3f3\" data-bs-parent=\"#accordionExampleblock_f5a0be8318002f864641c9eb9f446c3fblock_f5a0be8318002f864641c9eb9f446c3f\">\r\n                                            <div class=\"accordion-body\">\r\n                                                <p><a href=\"\/wp-content\/uploads\/2025\/06\/TMO_NewCarCode.pdf\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-77940 size-medium\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/06\/TMO-Codes-of-Practice-New-Car-D7-Cover-722x1024-1-212x300.jpg\" alt=\"\" width=\"212\" height=\"300\" srcset=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/06\/TMO-Codes-of-Practice-New-Car-D7-Cover-722x1024-1-212x300.jpg 212w, https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/06\/TMO-Codes-of-Practice-New-Car-D7-Cover-722x1024-1.jpg 722w\" sizes=\"auto, (max-width: 212px) 100vw, 212px\" \/><\/a><\/p>\n\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                                    <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n\n\n\n<div style=\"height:80px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<section class=\"two-cols-simple-image\">\r\n    <div class=\"container\">\r\n        <div class=\"row\">\r\n            <div class=\"col-md-6 order-md-1 order-2\">\r\n                <div class=\"text-box about-text-wrapper py-md-4\">\r\n                    <h2><\/h2>\r\n                    <div class=\"description\">\r\n                        <p>The Motor Industry Code of Practice for New Cars was updated on 1st June 2025.<br \/>\nFor any disputes which occurred prior to this date, the previous version of the Code applies. If you wish to see the previous version of the Code, please email:\u00a0<a href=\"mailto:info@tmo-uk.org\">info@tmo-uk.org<\/a>, with your request and the name of the Code of Practice you would like to see e.g The New Car Code.<\/p>\n<p>If you have any specific questions relating to a case, and which Code is applicable, please contact our Customer Service team on: 0843 241 3008.<\/p>\n                    <\/div>\r\n                    <ul>\r\n                                                    <li>\r\n                                <a href=\"\/wp-content\/uploads\/2025\/06\/TMO_NewCarCode.pdf\" class=\"btn btn-primary\" target=\"_blank\">\r\n                                    Download a copy                                <\/a>\r\n                            <\/li>\r\n                        \r\n                                            <\/ul>\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"col-md-5 offset-md-1 order-md-2 order-1 d-flex\">\r\n                <div class=\"h-100 position-relative relative text-end w-100 imgwrappo\">\r\n                                            <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/07\/AdobeStock_94789433-scaled.jpeg\" alt=\"\" class=\"img-fluid fltimg\">\r\n                                    <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n\n\n\n<div style=\"height:80px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<section class=\"accredited-sec\">\r\n    <div class=\"container\">\r\n        <div class=\"row\">\r\n            <div class=\"col-md-12\">\r\n                <div class=\"text-box\">\r\n                                            <h2>Accredited Businesses<\/h2>\r\n                    \r\n                                            <p>The following car manufacturers are accredited to the Motor Industry Code of Practice for New Cars. So the chances are that if you buy a new car it will be covered by the Code as the 50 vehicle manufacturers listed below sell 98% of all new cars sold in the UK each year.<\/p>\r\n                    \r\n                                            <ul>\r\n                                                                                                <li>\r\n                                        <a href=\"https:\/\/www.themotorombudsman.org\/accredited-business\/abarth-uk\/\" target=\"\">\r\n                                            Abarth UK                                        <\/a>\r\n                                    <\/li>\r\n                                                                                                                                <li>\r\n                                        <a href=\"https:\/\/www.themotorombudsman.org\/accredited-business\/alfa-romeo-uk\/\" target=\"\">\r\n                                            Alfa Romeo UK                                        <\/a>\r\n                                    <\/li>\r\n                                                                                                                                <li>\r\n                                        <a href=\"https:\/\/www.themotorombudsman.org\/accredited-business\/alpine-uk\/\" target=\"\">\r\n                                            Alpine UK                                        <\/a>\r\n                                    <\/li>\r\n                                                                                                                                <li>\r\n                                        <a href=\"https:\/\/www.themotorombudsman.org\/accredited-business\/audi-uk\/\" target=\"\">\r\n                                            Audi UK                                        <\/a>\r\n                                    <\/li>\r\n                                                                                                                                <li>\r\n                                        <a href=\"https:\/\/www.themotorombudsman.org\/accredited-business\/bmw-uk-ltd\/\" target=\"\">\r\n                                            BMW (UK) Ltd                                        <\/a>\r\n                                    <\/li>\r\n                                                                                                                                <li>\r\n                                        <a href=\"https:\/\/www.themotorombudsman.org\/accredited-business\/byd-uk\/\" target=\"_blank\">\r\n                                            BYD UK                                        <\/a>\r\n                                    <\/li>\r\n                                                                                                                                <li>\r\n                                        <a href=\"https:\/\/www.themotorombudsman.org\/accredited-business\/chery-uk\/\" target=\"_blank\">\r\n                                            CHERY UK                                        <\/a>\r\n                                    <\/li>\r\n                                                                                                                                <li>\r\n                                        <a href=\"https:\/\/www.themotorombudsman.org\/accredited-business\/citroen-uk-ltd\/\" target=\"\">\r\n                                            Citroen UK Ltd                                        <\/a>\r\n                                    <\/li>\r\n                                                                                                                                <li>\r\n                                        <a href=\"https:\/\/www.themotorombudsman.org\/accredited-business\/cupra\/\" target=\"\">\r\n                                            CUPRA                                        <\/a>\r\n                                    <\/li>\r\n                                                                                                                                <li>\r\n                                        <a href=\"https:\/\/www.themotorombudsman.org\/accredited-business\/dacia\/\" target=\"\">\r\n                                            Dacia                                        <\/a>\r\n                                    <\/li>\r\n                                                                                                                                <li>\r\n                                        <a href=\"https:\/\/www.themotorombudsman.org\/accredited-business\/ds-automobiles\/\" target=\"\">\r\n                                            DS Automobiles                                        <\/a>\r\n                                    <\/li>\r\n                                                                                                                                <li>\r\n                                        <a href=\"https:\/\/www.themotorombudsman.org\/accredited-business\/farizon-uk\/\" target=\"_blank\">\r\n                                            Farizon UK                                        <\/a>\r\n                                    <\/li>\r\n                                                                                                                                <li>\r\n                                        <a href=\"https:\/\/www.themotorombudsman.org\/accredited-business\/fiat-auto-uk-ltd\/\" target=\"\">\r\n                                            Fiat Auto UK Ltd                                        <\/a>\r\n                                    <\/li>\r\n                                                                                                                                <li>\r\n                                        <a href=\"https:\/\/www.themotorombudsman.org\/accredited-business\/fiat-professional\/\" target=\"\">\r\n                                            Fiat Professional                                        <\/a>\r\n                                    <\/li>\r\n                                                                                                                                <li>\r\n                                        <a href=\"https:\/\/www.themotorombudsman.org\/accredited-business\/ford-motor-co-ltd\/\" target=\"\">\r\n                                            Ford Motor Company                                        <\/a>\r\n                                    <\/li>\r\n                                                                                                                                <li>\r\n                                        <a href=\"https:\/\/www.themotorombudsman.org\/accredited-business\/geely-auto-uk\/\" target=\"_blank\">\r\n                                            Geely Auto UK                                        <\/a>\r\n                                    <\/li>\r\n                                                                                                                                <li>\r\n                                        <a href=\"https:\/\/www.themotorombudsman.org\/accredited-business\/genesis-motor-uk-limited\/\" target=\"\">\r\n                                            Genesis Motor UK Limited                                        <\/a>\r\n                                    <\/li>\r\n                                                                                                                                <li>\r\n                                        <a href=\"https:\/\/www.themotorombudsman.org\/accredited-business\/honda-uk-ltd\/\" target=\"\">\r\n                                            Honda UK Ltd                                        <\/a>\r\n                                    <\/li>\r\n                                                                                                                                <li>\r\n                                        <a href=\"https:\/\/www.themotorombudsman.org\/accredited-business\/hyundai-motor-uk-ltd\/\" target=\"\">\r\n                                            Hyundai Motor UK Ltd                                        <\/a>\r\n                                    <\/li>\r\n                                                                                                                                <li>\r\n                                        <a href=\"https:\/\/www.themotorombudsman.org\/accredited-business\/ineos-automotive\/\" target=\"\">\r\n                                            INEOS Automotive                                        <\/a>\r\n                                    <\/li>\r\n                                                                                                                                <li>\r\n                                        <a href=\"https:\/\/www.themotorombudsman.org\/accredited-business\/jaguar-cars-ltd\/\" target=\"\">\r\n                                            Jaguar Cars Ltd                                        <\/a>\r\n                                    <\/li>\r\n                                                                                                                                <li>\r\n                                        <a href=\"https:\/\/www.themotorombudsman.org\/accredited-business\/jeep-uk-limited\/\" target=\"\">\r\n                                            Jeep UK Limited                                        <\/a>\r\n                                    <\/li>\r\n                                                                                                                                <li>\r\n                                        <a href=\"https:\/\/www.themotorombudsman.org\/accredited-business\/kia-uk\/\" target=\"\">\r\n                                            Kia UK                                        <\/a>\r\n                                    <\/li>\r\n                                                                                                                                <li>\r\n                                        <a href=\"https:\/\/www.themotorombudsman.org\/accredited-business\/land-rover-group\/\" target=\"\">\r\n                                            Land Rover Group                                        <\/a>\r\n                                    <\/li>\r\n                                                                                                                                <li>\r\n                                        <a href=\"https:\/\/www.themotorombudsman.org\/accredited-business\/leapmotor\/\" target=\"_blank\">\r\n                                            Leapmotor                                        <\/a>\r\n                                    <\/li>\r\n                                                                                                                                <li>\r\n                                        <a href=\"https:\/\/www.themotorombudsman.org\/accredited-business\/lexus-gb-plc\/\" target=\"\">\r\n                                            Lexus (GB) PLC                                        <\/a>\r\n                                    <\/li>\r\n                                                                                                                                <li>\r\n                                        <a href=\"https:\/\/www.themotorombudsman.org\/accredited-business\/mazda-motors-uk-ltd\/\" target=\"\">\r\n                                            Mazda Motors UK Ltd                                        <\/a>\r\n                                    <\/li>\r\n                                                                                                                                <li>\r\n                                        <a href=\"https:\/\/www.themotorombudsman.org\/accredited-business\/mercedes-benz-uk\/\" target=\"\">\r\n                                            Mercedes-Benz UK                                        <\/a>\r\n                                    <\/li>\r\n                                                                                                                                <li>\r\n                                        <a href=\"https:\/\/www.themotorombudsman.org\/accredited-business\/mercedes-benz-vans-uk\/\" target=\"\">\r\n                                            Mercedes-Benz Vans UK                                        <\/a>\r\n                                    <\/li>\r\n                                                                                                                                <li>\r\n                                        <a href=\"https:\/\/www.themotorombudsman.org\/accredited-business\/mg-motor-uk\/\" target=\"\">\r\n                                            MG Motor UK                                        <\/a>\r\n                                    <\/li>\r\n                                                                                                                                <li>\r\n                                        <a href=\"https:\/\/www.themotorombudsman.org\/accredited-business\/mini-uk-ltd\/\" target=\"\">\r\n                                            MINI UK Ltd                                        <\/a>\r\n                                    <\/li>\r\n                                                                                                                                <li>\r\n                                        <a href=\"https:\/\/www.themotorombudsman.org\/accredited-business\/nissan-motor-gb-ltd\/\" target=\"\">\r\n                                            Nissan Motor (GB) Ltd                                        <\/a>\r\n                                    <\/li>\r\n                                                                                                                                <li>\r\n                                        <a href=\"https:\/\/www.themotorombudsman.org\/accredited-business\/omoda\/\" target=\"\">\r\n                                            OMODA                                        <\/a>\r\n                                    <\/li>\r\n                                                                                                                                <li>\r\n                                        <a href=\"https:\/\/www.themotorombudsman.org\/accredited-business\/peugeot-motor-company-plc\/\" target=\"\">\r\n                                            Peugeot Motor Company PLC                                        <\/a>\r\n                                    <\/li>\r\n                                                                                                                                <li>\r\n                                        <a href=\"https:\/\/www.themotorombudsman.org\/accredited-business\/polestar-automotive\/\" target=\"\">\r\n                                            Polestar Automotive                                        <\/a>\r\n                                    <\/li>\r\n                                                                                                                                <li>\r\n                                        <a href=\"https:\/\/www.themotorombudsman.org\/accredited-business\/porsche-cars-gb-ltd\/\" target=\"\">\r\n                                            Porsche Cars (GB) Ltd                                        <\/a>\r\n                                    <\/li>\r\n                                                                                                                                <li>\r\n                                        <a href=\"https:\/\/www.themotorombudsman.org\/accredited-business\/renault-uk-ltd\/\" target=\"\">\r\n                                            Renault UK Ltd                                        <\/a>\r\n                                    <\/li>\r\n                                                                                                                                <li>\r\n                                        <a href=\"https:\/\/www.themotorombudsman.org\/accredited-business\/seat-uk\/\" target=\"\">\r\n                                            SEAT UK                                        <\/a>\r\n                                    <\/li>\r\n                                                                                                                                <li>\r\n                                        <a href=\"https:\/\/www.themotorombudsman.org\/accredited-business\/skoda-auto-uk\/\" target=\"\">\r\n                                            SKODA Auto UK                                        <\/a>\r\n                                    <\/li>\r\n                                                                                                                                <li>\r\n                                        <a href=\"https:\/\/www.themotorombudsman.org\/accredited-business\/skywell\/\" target=\"_blank\">\r\n                                            Skywell                                        <\/a>\r\n                                    <\/li>\r\n                                                                                                                                <li>\r\n                                        <a href=\"https:\/\/www.themotorombudsman.org\/accredited-business\/smart\/\" target=\"\">\r\n                                            smart                                        <\/a>\r\n                                    <\/li>\r\n                                                                                                                                <li>\r\n                                        <a href=\"https:\/\/www.themotorombudsman.org\/accredited-business\/smart-uk-automotive-ltd\/\" target=\"\">\r\n                                            smart UK Automotive Ltd                                        <\/a>\r\n                                    <\/li>\r\n                                                                                                                                <li>\r\n                                        <a href=\"https:\/\/www.themotorombudsman.org\/accredited-business\/ssangyong\/\" target=\"\">\r\n                                            SsangYong                                        <\/a>\r\n                                    <\/li>\r\n                                                                                                                                <li>\r\n                                        <a href=\"https:\/\/www.themotorombudsman.org\/accredited-business\/suzuki-gb-plc\/\" target=\"\">\r\n                                            Suzuki GB PLC                                        <\/a>\r\n                                    <\/li>\r\n                                                                                                                                <li>\r\n                                        <a href=\"https:\/\/www.themotorombudsman.org\/accredited-business\/toyota-gb-plc\/\" target=\"\">\r\n                                            Toyota (GB) PLC                                        <\/a>\r\n                                    <\/li>\r\n                                                                                                                                <li>\r\n                                        <a href=\"https:\/\/www.themotorombudsman.org\/accredited-business\/vauxhall-motors-ltd\/\" target=\"\">\r\n                                            Vauxhall Motors Ltd                                        <\/a>\r\n                                    <\/li>\r\n                                                                                                                                <li>\r\n                                        <a href=\"https:\/\/www.themotorombudsman.org\/accredited-business\/volkswagen-commercial-vehicles\/\" target=\"\">\r\n                                            Volkswagen Commercial Vehicles                                        <\/a>\r\n                                    <\/li>\r\n                                                                                                                                <li>\r\n                                        <a href=\"https:\/\/www.themotorombudsman.org\/accredited-business\/volkswagen-group-uk-ltd\/\" target=\"\">\r\n                                            Volkswagen UK                                        <\/a>\r\n                                    <\/li>\r\n                                                                                                                                <li>\r\n                                        <a href=\"https:\/\/www.themotorombudsman.org\/accredited-business\/volvo-cars-uk-ltd\/\" target=\"\">\r\n                                            Volvo Cars UK Ltd                                        <\/a>\r\n                                    <\/li>\r\n                                                                                                                                <li>\r\n                                        <a href=\"https:\/\/www.themotorombudsman.org\/accredited-business\/jaecoo-uk\/\" target=\"_blank\">\r\n                                            JAECOO UK                                        <\/a>\r\n                                    <\/li>\r\n                                                                                    <\/ul>\r\n                                    <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n\n\n<section class=\"consumer-sec\">\r\n    <div class=\"container\">\r\n        <div class=\"row\">\r\n            <div class=\"col-md-12\">\r\n                <div class=\"text-center text-box\">\r\n                    <h3>Useful Information<\/h3>\r\n                <\/div>\r\n                <div class=\"row\">\r\n                                                                                                    <div class=\"col-lg-4 col-sm-6\">\r\n                                <a class=\"consumer-box\" href=\"https:\/\/businesses.themotorombudsman.org\/\" target=\"_blank\">\r\n                                    <div class=\"img-holder\">\r\n                                                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/03\/consumer-img1.png\" alt=\"\" class=\"img-fluid\">\r\n                                                                            <\/div>\r\n                                    <div class=\"consumer-text-wrapper\">\r\n                                                                                    <div class=\"btn-arrow\">\r\n                                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10\" height=\"10\" viewBox=\"0 0 10 10\" fill=\"none\">\r\n                                                    <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.75592 0.244078C10.0814 0.569515 10.0814 1.09715 9.75592 1.42259L1.42259 9.75592C1.09715 10.0814 0.569515 10.0814 0.244078 9.75592C-0.0813592 9.43049 -0.0813592 8.90285 0.244078 8.57741L8.57741 0.244078C8.90285 -0.0813592 9.43049 -0.0813592 9.75592 0.244078Z\" fill=\"white\"\/>\r\n                                                    <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M0 0.833333C0 0.373096 0.373096 0 0.833333 0H9.16667C9.6269 0 10 0.373096 10 0.833333V9.16667C10 9.6269 9.6269 10 9.16667 10C8.70643 10 8.33333 9.6269 8.33333 9.16667V1.66667H0.833333C0.373096 1.66667 0 1.29357 0 0.833333Z\" fill=\"white\"\/>\r\n                                                <\/svg>\r\n                                            <\/div>\r\n                                                                                <div>\r\n                                            <div class=\"consumer-tag\">Consumers<\/div>\r\n                                            <h4 class=\"text-white\">Rate a business<\/h4>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/a>\r\n                            <\/div>\r\n                                                                                <div class=\"col-lg-4 col-sm-6\">\r\n                                <a class=\"consumer-box\" href=\"\/knowledge\/\" target=\"\">\r\n                                    <div class=\"img-holder\">\r\n                                                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/03\/consumer-img2.png\" alt=\"\" class=\"img-fluid\">\r\n                                                                            <\/div>\r\n                                    <div class=\"consumer-text-wrapper\">\r\n                                                                                    <div class=\"btn-arrow\">\r\n                                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10\" height=\"10\" viewBox=\"0 0 10 10\" fill=\"none\">\r\n                                                    <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.75592 0.244078C10.0814 0.569515 10.0814 1.09715 9.75592 1.42259L1.42259 9.75592C1.09715 10.0814 0.569515 10.0814 0.244078 9.75592C-0.0813592 9.43049 -0.0813592 8.90285 0.244078 8.57741L8.57741 0.244078C8.90285 -0.0813592 9.43049 -0.0813592 9.75592 0.244078Z\" fill=\"white\"\/>\r\n                                                    <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M0 0.833333C0 0.373096 0.373096 0 0.833333 0H9.16667C9.6269 0 10 0.373096 10 0.833333V9.16667C10 9.6269 9.6269 10 9.16667 10C8.70643 10 8.33333 9.6269 8.33333 9.16667V1.66667H0.833333C0.373096 1.66667 0 1.29357 0 0.833333Z\" fill=\"white\"\/>\r\n                                                <\/svg>\r\n                                            <\/div>\r\n                                                                                <div>\r\n                                            <div class=\"consumer-tag\">Consumers<\/div>\r\n                                            <h4 class=\"text-white\">FAQs<\/h4>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/a>\r\n                            <\/div>\r\n                                                                                <div class=\"col-lg-4 col-sm-6\">\r\n                                <a class=\"consumer-box\" href=\"\/service-complaints\/\" target=\"\">\r\n                                    <div class=\"img-holder\">\r\n                                                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/07\/consumer-img3.png\" alt=\"\" class=\"img-fluid\">\r\n                                                                            <\/div>\r\n                                    <div class=\"consumer-text-wrapper\">\r\n                                                                                    <div class=\"btn-arrow\">\r\n                                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10\" height=\"10\" viewBox=\"0 0 10 10\" fill=\"none\">\r\n                                                    <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.75592 0.244078C10.0814 0.569515 10.0814 1.09715 9.75592 1.42259L1.42259 9.75592C1.09715 10.0814 0.569515 10.0814 0.244078 9.75592C-0.0813592 9.43049 -0.0813592 8.90285 0.244078 8.57741L8.57741 0.244078C8.90285 -0.0813592 9.43049 -0.0813592 9.75592 0.244078Z\" fill=\"white\"\/>\r\n                                                    <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M0 0.833333C0 0.373096 0.373096 0 0.833333 0H9.16667C9.6269 0 10 0.373096 10 0.833333V9.16667C10 9.6269 9.6269 10 9.16667 10C8.70643 10 8.33333 9.6269 8.33333 9.16667V1.66667H0.833333C0.373096 1.66667 0 1.29357 0 0.833333Z\" fill=\"white\"\/>\r\n                                                <\/svg>\r\n                                            <\/div>\r\n                                                                                <div>\r\n                                            <div class=\"consumer-tag\">Consumers<\/div>\r\n                                            <h4 class=\"text-white\">Resolve a complaint<\/h4>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/a>\r\n                            <\/div>\r\n                                                            <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n\n\n<section class=\"information-sec\">\r\n    <div class=\"container\">\r\n        <div class=\"row\">\r\n            <div class=\"col-md-12\">\r\n                <div class=\"information-title\">\r\n                    <h2>Information Hub<\/h2>\r\n                                            \r\n                <\/div>\r\n                <div class=\"swiper mySwiper\">\r\n                    <div class=\"swiper-wrapper\">\r\n                                                        <div class=\"swiper-slide\">\r\n                                    <a href=\"https:\/\/www.themotorombudsman.org\/press-releases\/chery-uk-reinforces-commitment-to-excellence-with-accreditation-to-tmos-new-car-code\/\">\r\n                                    <div class=\"information-card information-cardgreen\">\r\n                                        \r\n                                                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2026\/02\/CHERY-UK-gains-accreditation-to-TMOs-New-Car-Code-1-WEBP-1024x683.webp\" alt=\"CHERY UK reinforces commitment to excellence with accreditation to TMO&#8217;s New Car Code\" class=\"img-fluid\">\r\n                                                                                <ul class=\"information-tag\">\r\n                                            <li class=\"tag-1\">Press Releases<\/li>\r\n                                            <li class=\"tag-2\">\r\n                                                <svg class=\"icon-clock\" width=\"12\" height=\"13\" viewBox=\"0 0 12 13\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n        <g clip-path=\"url(#clip0_2024_741)\">\r\n            <path d=\"M6 0.5C2.7 0.5 0 3.2 0 6.5C0 9.8 2.7 12.5 6 12.5C9.3 12.5 12 9.8 12 6.5C12 3.2 9.3 0.5 6 0.5ZM6 11.3C3.36 11.3 1.2 9.14 1.2 6.5C1.2 3.86 3.36 1.7 6 1.7C8.64 1.7 10.8 3.86 10.8 6.5C10.8 9.14 8.64 11.3 6 11.3Z\" fill=\"currentColor\"><\/path>\r\n            <path d=\"M6.59648 6.26234V3.50234C6.59648 3.14234 6.35648 2.90234 5.99648 2.90234C5.63648 2.90234 5.39648 3.14234 5.39648 3.50234V6.50234C5.39648 6.68234 5.45648 6.80234 5.57648 6.92234L6.83648 8.18234C7.19648 8.48234 7.55648 8.30234 7.67648 8.18234C7.91648 7.94234 7.91648 7.58234 7.67648 7.34234L6.59648 6.26234Z\" fill=\"currentColor\"><\/path>\r\n        <\/g>\r\n        <defs>\r\n            <clipPath id=\"clip0_2024_741\">\r\n                <rect width=\"12\" height=\"12\" fill=\"white\" transform=\"translate(0 0.5)\"><\/rect>\r\n            <\/clipPath>\r\n        <\/defs>\r\n    <\/svg>\r\n                                                5 Min Read                                            <\/li>\r\n                                        <\/ul>\r\n                                        <div class=\"information-title-div\"><h5>CHERY UK reinforces commitment to excellence with accreditation to TMO&#8217;s New Car Code<\/h5><\/div>\r\n                                        <div class=\"information-card-footer infcard6\">\r\n                                            <span>February 3, 2026<\/span>\r\n                                            <div href=\"https:\/\/www.themotorombudsman.org\/press-releases\/chery-uk-reinforces-commitment-to-excellence-with-accreditation-to-tmos-new-car-code\/\" class=\"btn-arrow green\">\r\n                                                <svg\r\n                                    xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\r\n                                    width=\"10\"\r\n                                    height=\"10\"\r\n                                    viewBox=\"0 0 10 10\"\r\n                                    fill=\"none\"\r\n                                >\r\n                                    <path\r\n                                        fill-rule=\"evenodd\"\r\n                                        clip-rule=\"evenodd\"\r\n                                        d=\"M9.75592 0.244078C10.0814 0.569515 10.0814 1.09715 9.75592 1.42259L1.42259 9.75592C1.09715 10.0814 0.569515 10.0814 0.244078 9.75592C-0.0813592 9.43049 -0.0813592 8.90285 0.244078 8.57741L8.57741 0.244078C8.90285 -0.0813592 9.43049 -0.0813592 9.75592 0.244078Z\"\r\n                                        fill=\"currentColor\"\r\n                                    ><\/path>\r\n                                    <path\r\n                                        fill-rule=\"evenodd\"\r\n                                        clip-rule=\"evenodd\"\r\n                                        d=\"M3.72529e-08 0.833333C3.72529e-08 0.373096 0.373096 3.72529e-08 0.833333 3.72529e-08H9.16667C9.6269 3.72529e-08 10 0.373096 10 0.833333V9.16667C10 9.6269 9.6269 10 9.16667 10C8.70643 10 8.33333 9.6269 8.33333 9.16667V1.66667H0.833333C0.373096 1.66667 3.72529e-08 1.29357 3.72529e-08 0.833333Z\"\r\n                                        fill=\"currentColor\"\r\n                                    ><\/path>\r\n                                <\/svg>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/a>\r\n                                <\/div>\r\n                                                                <div class=\"swiper-slide\">\r\n                                    <a href=\"https:\/\/www.themotorombudsman.org\/case-studies\/mechatronic-unit-failure\/\">\r\n                                    <div class=\"information-card information-cardblue\">\r\n                                        \r\n                                                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/06\/Vehicle-Sales-1-1024x370.jpg\" alt=\"Mechatronic unit failure\" class=\"img-fluid\">\r\n                                                                                <ul class=\"information-tag\">\r\n                                            <li class=\"tag-1\">Case Studies<\/li>\r\n                                            <li class=\"tag-2\">\r\n                                                <svg class=\"icon-clock\" width=\"12\" height=\"13\" viewBox=\"0 0 12 13\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n        <g clip-path=\"url(#clip0_2024_741)\">\r\n            <path d=\"M6 0.5C2.7 0.5 0 3.2 0 6.5C0 9.8 2.7 12.5 6 12.5C9.3 12.5 12 9.8 12 6.5C12 3.2 9.3 0.5 6 0.5ZM6 11.3C3.36 11.3 1.2 9.14 1.2 6.5C1.2 3.86 3.36 1.7 6 1.7C8.64 1.7 10.8 3.86 10.8 6.5C10.8 9.14 8.64 11.3 6 11.3Z\" fill=\"currentColor\"><\/path>\r\n            <path d=\"M6.59648 6.26234V3.50234C6.59648 3.14234 6.35648 2.90234 5.99648 2.90234C5.63648 2.90234 5.39648 3.14234 5.39648 3.50234V6.50234C5.39648 6.68234 5.45648 6.80234 5.57648 6.92234L6.83648 8.18234C7.19648 8.48234 7.55648 8.30234 7.67648 8.18234C7.91648 7.94234 7.91648 7.58234 7.67648 7.34234L6.59648 6.26234Z\" fill=\"currentColor\"><\/path>\r\n        <\/g>\r\n        <defs>\r\n            <clipPath id=\"clip0_2024_741\">\r\n                <rect width=\"12\" height=\"12\" fill=\"white\" transform=\"translate(0 0.5)\"><\/rect>\r\n            <\/clipPath>\r\n        <\/defs>\r\n    <\/svg>\r\n                                                3 Min Read                                            <\/li>\r\n                                        <\/ul>\r\n                                        <div class=\"information-title-div\"><h5>Mechatronic unit failure<\/h5><\/div>\r\n                                        <div class=\"information-card-footer infcard6\">\r\n                                            <span>January 21, 2026<\/span>\r\n                                            <div href=\"https:\/\/www.themotorombudsman.org\/case-studies\/mechatronic-unit-failure\/\" class=\"btn-arrow blue\">\r\n                                                <svg\r\n                                    xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\r\n                                    width=\"10\"\r\n                                    height=\"10\"\r\n                                    viewBox=\"0 0 10 10\"\r\n                                    fill=\"none\"\r\n                                >\r\n                                    <path\r\n                                        fill-rule=\"evenodd\"\r\n                                        clip-rule=\"evenodd\"\r\n                                        d=\"M9.75592 0.244078C10.0814 0.569515 10.0814 1.09715 9.75592 1.42259L1.42259 9.75592C1.09715 10.0814 0.569515 10.0814 0.244078 9.75592C-0.0813592 9.43049 -0.0813592 8.90285 0.244078 8.57741L8.57741 0.244078C8.90285 -0.0813592 9.43049 -0.0813592 9.75592 0.244078Z\"\r\n                                        fill=\"currentColor\"\r\n                                    ><\/path>\r\n                                    <path\r\n                                        fill-rule=\"evenodd\"\r\n                                        clip-rule=\"evenodd\"\r\n                                        d=\"M3.72529e-08 0.833333C3.72529e-08 0.373096 0.373096 3.72529e-08 0.833333 3.72529e-08H9.16667C9.6269 3.72529e-08 10 0.373096 10 0.833333V9.16667C10 9.6269 9.6269 10 9.16667 10C8.70643 10 8.33333 9.6269 8.33333 9.16667V1.66667H0.833333C0.373096 1.66667 3.72529e-08 1.29357 3.72529e-08 0.833333Z\"\r\n                                        fill=\"currentColor\"\r\n                                    ><\/path>\r\n                                <\/svg>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/a>\r\n                                <\/div>\r\n                                                                <div class=\"swiper-slide\">\r\n                                    <a href=\"https:\/\/www.themotorombudsman.org\/case-studies\/turbocharger-claim-dispute\/\">\r\n                                    <div class=\"information-card information-cardblue\">\r\n                                        \r\n                                                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/06\/Vehicle-Warranties-1024x370.jpg\" alt=\"Turbocharger claim dispute\" class=\"img-fluid\">\r\n                                                                                <ul class=\"information-tag\">\r\n                                            <li class=\"tag-1\">Case Studies<\/li>\r\n                                            <li class=\"tag-2\">\r\n                                                <svg class=\"icon-clock\" width=\"12\" height=\"13\" viewBox=\"0 0 12 13\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n        <g clip-path=\"url(#clip0_2024_741)\">\r\n            <path d=\"M6 0.5C2.7 0.5 0 3.2 0 6.5C0 9.8 2.7 12.5 6 12.5C9.3 12.5 12 9.8 12 6.5C12 3.2 9.3 0.5 6 0.5ZM6 11.3C3.36 11.3 1.2 9.14 1.2 6.5C1.2 3.86 3.36 1.7 6 1.7C8.64 1.7 10.8 3.86 10.8 6.5C10.8 9.14 8.64 11.3 6 11.3Z\" fill=\"currentColor\"><\/path>\r\n            <path d=\"M6.59648 6.26234V3.50234C6.59648 3.14234 6.35648 2.90234 5.99648 2.90234C5.63648 2.90234 5.39648 3.14234 5.39648 3.50234V6.50234C5.39648 6.68234 5.45648 6.80234 5.57648 6.92234L6.83648 8.18234C7.19648 8.48234 7.55648 8.30234 7.67648 8.18234C7.91648 7.94234 7.91648 7.58234 7.67648 7.34234L6.59648 6.26234Z\" fill=\"currentColor\"><\/path>\r\n        <\/g>\r\n        <defs>\r\n            <clipPath id=\"clip0_2024_741\">\r\n                <rect width=\"12\" height=\"12\" fill=\"white\" transform=\"translate(0 0.5)\"><\/rect>\r\n            <\/clipPath>\r\n        <\/defs>\r\n    <\/svg>\r\n                                                3 Min Read                                            <\/li>\r\n                                        <\/ul>\r\n                                        <div class=\"information-title-div\"><h5>Turbocharger claim dispute<\/h5><\/div>\r\n                                        <div class=\"information-card-footer infcard6\">\r\n                                            <span>January 14, 2026<\/span>\r\n                                            <div href=\"https:\/\/www.themotorombudsman.org\/case-studies\/turbocharger-claim-dispute\/\" class=\"btn-arrow blue\">\r\n                                                <svg\r\n                                    xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\r\n                                    width=\"10\"\r\n                                    height=\"10\"\r\n                                    viewBox=\"0 0 10 10\"\r\n                                    fill=\"none\"\r\n                                >\r\n                                    <path\r\n                                        fill-rule=\"evenodd\"\r\n                                        clip-rule=\"evenodd\"\r\n                                        d=\"M9.75592 0.244078C10.0814 0.569515 10.0814 1.09715 9.75592 1.42259L1.42259 9.75592C1.09715 10.0814 0.569515 10.0814 0.244078 9.75592C-0.0813592 9.43049 -0.0813592 8.90285 0.244078 8.57741L8.57741 0.244078C8.90285 -0.0813592 9.43049 -0.0813592 9.75592 0.244078Z\"\r\n                                        fill=\"currentColor\"\r\n                                    ><\/path>\r\n                                    <path\r\n                                        fill-rule=\"evenodd\"\r\n                                        clip-rule=\"evenodd\"\r\n                                        d=\"M3.72529e-08 0.833333C3.72529e-08 0.373096 0.373096 3.72529e-08 0.833333 3.72529e-08H9.16667C9.6269 3.72529e-08 10 0.373096 10 0.833333V9.16667C10 9.6269 9.6269 10 9.16667 10C8.70643 10 8.33333 9.6269 8.33333 9.16667V1.66667H0.833333C0.373096 1.66667 3.72529e-08 1.29357 3.72529e-08 0.833333Z\"\r\n                                        fill=\"currentColor\"\r\n                                    ><\/path>\r\n                                <\/svg>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/a>\r\n                                <\/div>\r\n                                                                <div class=\"swiper-slide\">\r\n                                    <a href=\"https:\/\/www.themotorombudsman.org\/electric-vehicles\/ev-disputes-brought-by-consumers-to-tmo-in-q4-2025-fy-2025\/\">\r\n                                    <div class=\"information-card information-cardlightgreen\">\r\n                                        \r\n                                                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/10\/AdobeStock_621979234-EV-1024x683.jpeg\" alt=\"EV disputes brought by consumers to TMO in Q4 2025 \/ FY 2025\" class=\"img-fluid\">\r\n                                                                                <ul class=\"information-tag\">\r\n                                            <li class=\"tag-1\">Electric Vehicles<\/li>\r\n                                            <li class=\"tag-2\">\r\n                                                <svg class=\"icon-clock\" width=\"12\" height=\"13\" viewBox=\"0 0 12 13\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n        <g clip-path=\"url(#clip0_2024_741)\">\r\n            <path d=\"M6 0.5C2.7 0.5 0 3.2 0 6.5C0 9.8 2.7 12.5 6 12.5C9.3 12.5 12 9.8 12 6.5C12 3.2 9.3 0.5 6 0.5ZM6 11.3C3.36 11.3 1.2 9.14 1.2 6.5C1.2 3.86 3.36 1.7 6 1.7C8.64 1.7 10.8 3.86 10.8 6.5C10.8 9.14 8.64 11.3 6 11.3Z\" fill=\"currentColor\"><\/path>\r\n            <path d=\"M6.59648 6.26234V3.50234C6.59648 3.14234 6.35648 2.90234 5.99648 2.90234C5.63648 2.90234 5.39648 3.14234 5.39648 3.50234V6.50234C5.39648 6.68234 5.45648 6.80234 5.57648 6.92234L6.83648 8.18234C7.19648 8.48234 7.55648 8.30234 7.67648 8.18234C7.91648 7.94234 7.91648 7.58234 7.67648 7.34234L6.59648 6.26234Z\" fill=\"currentColor\"><\/path>\r\n        <\/g>\r\n        <defs>\r\n            <clipPath id=\"clip0_2024_741\">\r\n                <rect width=\"12\" height=\"12\" fill=\"white\" transform=\"translate(0 0.5)\"><\/rect>\r\n            <\/clipPath>\r\n        <\/defs>\r\n    <\/svg>\r\n                                                6 Min Read                                            <\/li>\r\n                                        <\/ul>\r\n                                        <div class=\"information-title-div\"><h5>EV disputes brought by consumers to TMO in Q4 2025 \/ FY 2025<\/h5><\/div>\r\n                                        <div class=\"information-card-footer infcard6\">\r\n                                            <span>January 13, 2026<\/span>\r\n                                            <div href=\"https:\/\/www.themotorombudsman.org\/electric-vehicles\/ev-disputes-brought-by-consumers-to-tmo-in-q4-2025-fy-2025\/\" class=\"btn-arrow lightgreen\">\r\n                                                <svg\r\n                                    xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\r\n                                    width=\"10\"\r\n                                    height=\"10\"\r\n                                    viewBox=\"0 0 10 10\"\r\n                                    fill=\"none\"\r\n                                >\r\n                                    <path\r\n                                        fill-rule=\"evenodd\"\r\n                                        clip-rule=\"evenodd\"\r\n                                        d=\"M9.75592 0.244078C10.0814 0.569515 10.0814 1.09715 9.75592 1.42259L1.42259 9.75592C1.09715 10.0814 0.569515 10.0814 0.244078 9.75592C-0.0813592 9.43049 -0.0813592 8.90285 0.244078 8.57741L8.57741 0.244078C8.90285 -0.0813592 9.43049 -0.0813592 9.75592 0.244078Z\"\r\n                                        fill=\"currentColor\"\r\n                                    ><\/path>\r\n                                    <path\r\n                                        fill-rule=\"evenodd\"\r\n                                        clip-rule=\"evenodd\"\r\n                                        d=\"M3.72529e-08 0.833333C3.72529e-08 0.373096 0.373096 3.72529e-08 0.833333 3.72529e-08H9.16667C9.6269 3.72529e-08 10 0.373096 10 0.833333V9.16667C10 9.6269 9.6269 10 9.16667 10C8.70643 10 8.33333 9.6269 8.33333 9.16667V1.66667H0.833333C0.373096 1.66667 3.72529e-08 1.29357 3.72529e-08 0.833333Z\"\r\n                                        fill=\"currentColor\"\r\n                                    ><\/path>\r\n                                <\/svg>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/a>\r\n                                <\/div>\r\n                                                    <\/div>\r\n                    <div class=\"swiper-pagination\"><\/div>\r\n                <\/div>\r\n                <div class=\"text-center d-block d-md-none\">\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\n\n<section class=\"business-sec\"\r\n    style=\"position: relative; overflow: hidden; border-bottom-left-radius: 60px; border-bottom-right-radius: 60px;\">\r\n\r\n    <!-- Background image layer inside section -->\r\n    <div style=\"\r\n    position: absolute;\r\n    inset: 0;\r\n    background-image: url('https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/information-bg2.png');\r\n    background-size: cover;\r\n    background-position: center;\r\n    z-index: 0;\r\n    margin-bottom: 150px !important;\r\n    border-radius: 25px;\r\n  \"><\/div>\r\n\r\n    <!-- Foreground content -->\r\n    <div style=\"position: relative; z-index: 1; padding: 80px 0;\">\r\n\r\n        <div class=\"container\">\r\n            <div class=\"row\">\r\n                <div class=\"col-md-12\">\r\n                    <div class=\"text-box\">\r\n                                                <h2 class=\"text-white\">Find your <span>nearest<\/span> accredited business<\/h2>\r\n                        \r\n                                                <p class=\"text-white\">The Motor Ombudsman&#8217;s Chartered Trading Standards Institute (CTSI)-approved Codes of Practice<\/p>\r\n                                            <\/div>\r\n\r\n                    <form action=\"https:\/\/businesses.themotorombudsman.org\/find-a-business\" method=\"GET\" class=\"form formsearcher\">\r\n                        <div class=\"form-group w-35\">\r\n                            <label for=\"postal_code\" class=\"form-label\">Your Postcode \/ Location*<\/label>\r\n                            <input type=\"text\" class=\"form-control\" name=\"postal_code\" id=\"postal_code\"\r\n                                placeholder=\"Enter your town or postcode...\" autocomplete=\"postal-code\" required>\r\n                        <\/div>\r\n                        <div class=\"form-group w-26\">\r\n                            <label for=\"distance\" class=\"form-label\">Distance*<\/label>\r\n                            <select name=\"distance\" id=\"distance\" class=\"form-select form-control\" required>\r\n                                <option value=\"\" selected>Select distance&#8230;<\/option>\r\n                                <option value=\"1\">Within 1 mile<\/option>\r\n                                <option value=\"5\">Within 5 miles<\/option>\r\n                                <option value=\"10\">Within 10 miles<\/option>\r\n                                <option value=\"20\">Within 20 miles<\/option>\r\n                                <option value=\"30\">Within 30 miles<\/option>\r\n                                <option value=\"40\">Within 40 miles<\/option>\r\n                                <option value=\"50\">Within 50 miles<\/option>\r\n                            <\/select>\r\n                        <\/div>\r\n                        <div class=\"form-group w-26\">\r\n                            <label for=\"brand-select\" class=\"form-label\">Brand \/ Make<\/label>\r\n                            <select class=\"form-select form-control\" name=\"brand\" id=\"brand-select\">\r\n                                <option value=\"\" selected>Select brand \/ make&#8230;<\/option>\r\n                            <\/select>\r\n                        <\/div>\r\n                        <button type=\"submit\" class=\"form-search-box\">\r\n                            <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/white-search-icon.svg\"\r\n                                alt=\"\">\r\n                            <span>Search<\/span>\r\n                        <\/button>\r\n\r\n                    <\/form>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>","protected":false},"excerpt":{"rendered":"<p> [&#8230;]<\/p>\n<p><a class=\"btn btn-secondary understrap-read-more-link\" href=\"https:\/\/www.themotorombudsman.org\/consumers\/our-codes-of-practice\/new-car-code\/\">Read More&#8230;<span class=\"screen-reader-text\"> from New Car Code<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":73519,"parent":73462,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-73518","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The New Car Code: Consumer Rights and Dealer Responsibilities<\/title>\n<meta name=\"description\" content=\"The New Car Code provides reassurance to motorists when they\u2019re making one of their biggest lifetime purchases. 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