{"id":73501,"date":"2016-06-09T15:34:06","date_gmt":"2016-06-09T15:34:06","guid":{"rendered":"https:\/\/www.themotorombudsman.org\/our-codes-of-practice-2\/"},"modified":"2025-07-03T00:54:29","modified_gmt":"2025-07-03T00:54:29","slug":"our-codes-of-practice","status":"publish","type":"page","link":"https:\/\/www.themotorombudsman.org\/garages\/our-codes-of-practice\/","title":{"rendered":"Our Codes Of Practice"},"content":{"rendered":"
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\r\n Our Codes of Practice <\/h1>\r\n

\r\n Our Codes set the standard for fair and transparent business in the automotive sector, giving consumers confidence and holding businesses accountable to high levels of service.\r\n <\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n\n\n\n

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Membership compliance<\/h2>\r\n

It is a requirement for accredited businesses to be compliant with the relevant Codes of Practice to which they are accredited.<\/p>\n

By displaying The Motor Ombudsman logo, you are providing the consumer with confidence that you are following all of The Motor Ombudsman\u2019s guidelines.<\/p>\n

The Motor Ombudsman operates four codes of practice. \u00a0Information on what each code covers can be found by downloading the relevant Code booklet<\/p>\n\r\n \r\n Benefits of joining <\/a>\r\n <\/div>\r\n <\/div>\r\n

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\r\n \"\"\r\n Vehicle Manufacturer Warranties <\/h5>\r\n

The New Car Code provides reassurance to motorists when they\u2019re making what is likely to be one of their biggest lifetime purchases<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/a>\r\n \r\n

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\r\n \"\"\r\n Extended Vehicle Warranties <\/h5>\r\n

The Vehicle Warranty Products Code aims to drive up standards across a wide range of automotive warranty and insurance products.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/a>\r\n \r\n

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\r\n \"\"\r\n Servicing and Repair <\/h5>\r\n

The Service and Repair Code commits garages to an open, transparent and fair method of business, aiming to maintain consistently high standards across the industry.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/a>\r\n \r\n

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\r\n \"\"\r\n Vehicle Sales <\/h5>\r\n

The Vehicle Sales Code provides reassurance to motorists during the vehicle purchasing process and is applicable to both main dealer and independent car retailers.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/a>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n

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Useful Information<\/h3>\r\n <\/div>\r\n
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Businesses<\/div>\r\n

Benefits of joining<\/h4>\r\n <\/div>\r\n <\/div>\r\n <\/a>\r\n <\/div>\r\n
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Businesses<\/div>\r\n

Training<\/h4>\r\n <\/div>\r\n <\/div>\r\n <\/a>\r\n <\/div>\r\n
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Businesses<\/div>\r\n

Resolve a complaint<\/h4>\r\n <\/div>\r\n <\/div>\r\n <\/a>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n\n\n\n
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Helping you to keep\u00a0up to date with the law<\/h2>\r\n
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To ensure businesses are fully up to date with relevant legislation that may affect their business, such as the Alternative Dispute Resolution regulations and The Consumer Rights Act 2015, we have developed a range of online training courses in association with the Chartered Trading Standards Institute (CTSI). Find out more about the\u00a0courses we offer.<\/p>\n <\/div>\r\n