{"id":73457,"date":"2016-06-06T09:34:55","date_gmt":"2016-06-06T09:34:55","guid":{"rendered":"https:\/\/www.themotorombudsman.org\/make-a-complaint\/"},"modified":"2026-02-04T11:59:17","modified_gmt":"2026-02-04T11:59:17","slug":"make-a-complaint","status":"publish","type":"page","link":"https:\/\/www.themotorombudsman.org\/consumers\/make-a-complaint\/","title":{"rendered":"Resolve a dispute"},"content":{"rendered":"<section class=\"hero-sec heropage \" style=\"background-image: url('https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/03\/information-bg.png');\">\r\n    <div class=\"container\">\r\n        <div class=\"row\">\r\n            <div class=\"col-md-12\">\r\n                <div class=\"text-box\">\r\n                    <h1 class=\"text-white\">\r\n                        Alternative Dispute Resolution for vehicles                    <\/h1>\r\n                    <p class=\"text-white\">\r\n                        The Motor Ombudsman is a certified Alternative Dispute Resolution (ADR) provider that can assist with resolving disputes that arise between consumers and Code-accredited businesses.                    <\/p>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n\n\n\n<div style=\"height:49px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<section class=\"two-cols-simple-image\">\r\n    <div class=\"container\">\r\n        <div class=\"row\">\r\n            <div class=\"col-md-6 order-md-1 order-2\">\r\n                <div class=\"text-box about-text-wrapper py-md-4\">\r\n                    <h2>What is Alternative Dispute Resolution? <\/h2>\r\n                    <div class=\"description\">\r\n                        <p>Alternative Dispute Resolution (ADR) is a fair, independent way to resolve disputes between consumers and businesses, while avoiding going to court.<\/p>\n<p>For car owners who have bought a new or used vehicle from a dealer or retailer, The Motor Ombudsman\u2019s ADR service can help with disputes resulting from a faulty car, unsatisfactory repairs, vehicle purchase and warranty issues.<\/p>\n<p>We offer an impartial, evidence-based ADR process that helps resolve complaints in line with the <a href=\"https:\/\/www.themotorombudsman.org\/knowledge\/what-is-the-consumer-rights-act\/\">Consumer Rights Act 2015<\/a> and our <a href=\"https:\/\/www.themotorombudsman.org\/consumers\/our-codes-of-practice\/\">Codes of Practice<\/a>. Our service works with both consumers and businesses to reach a legally compliant outcome, while saving time, cost and stress compared to court action.<\/p>\n                    <\/div>\r\n                    <ul>\r\n                                                    <li>\r\n                                <a href=\"https:\/\/www.themotorombudsman.org\/dispute-submission\/\" class=\"btn btn-primary\" target=\"_blank\">\r\n                                    Raise a Dispute                                <\/a>\r\n                            <\/li>\r\n                        \r\n                                            <\/ul>\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"col-md-5 offset-md-1 order-md-2 order-1 d-flex\">\r\n                <div class=\"h-100 position-relative relative text-end w-100 imgwrappo\">\r\n                                            <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2026\/01\/Drivers-to-hit-the-brakes-on-vital-car-repairs-in-2026-1.jpg\" alt=\"\" class=\"img-fluid fltimg\">\r\n                                    <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n\n\n<section class=\"disputer-sec\">\r\n    <div class=\"container\">\r\n        <div class=\"row\">\r\n            <div class=\"col-12\">\r\n                            <\/div>\r\n        <\/div>\r\n        <div class=\"row gx-md-5\">\r\n            <div class=\"col-lg-5 d-flex\">\r\n                <div class=\"d-flex imgwrappo position-relative w-100\">\r\n                                            <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/03\/disputer-img-1.bk.png\" alt=\"\" class=\"img-fluid fltimg\">\r\n                                    <\/div>\r\n            <\/div>\r\n            <div class=\"col-lg-6 offset-lg-1 mt-lg-0 mt-5 py-md-4\">\r\n                <div class=\"text-box\">\r\n                                            <h2>How to make a complaint and the disputes we handle<\/h2>\r\n                    \r\n                                            <p>If you\u2019d like to raise a complaint about a garage, car dealership, warranty provider or vehicle manufacturer, you\u2019ll first need to check if the business is signed up to our Codes of Practice (<a href=\"#raise-a-dispute\">see steps below<\/a>). Then, contact the trader directly and allow them time to resolve the issue before escalating it further.<\/p>\n<p>If you&#8217;re still unhappy with the outcome after eight weeks, you can then <a href=\"https:\/\/www.themotorombudsman.org\/dispute-submission\/\">raise a dispute<\/a> with The Motor Ombudsman.<\/p>\n<p>Before submitting a complaint, it\u2019s important to understand whether your issue falls within our remit.<\/p>\n<p><strong>The Motor Ombudsman can help with the following disputes:<\/strong><\/p>\n<p><strong>\u2713<\/strong>\u00a0 Complaints or disputes with car dealerships<br \/>\n<strong>\u2713<\/strong>\u00a0 Faulty cars within 30 days of purchase<br \/>\n<strong>\u2713\u00a0 <\/strong>Unsatisfactory car repairs<br \/>\n<strong>\u2713<\/strong>\u00a0 Car warranty disputes<\/p>\n<p><strong>The Motor Ombudsman is unable to help with the following disputes:<\/strong><\/p>\n<p><strong>\u2717<\/strong>\u00a0 Car finance claims<br \/>\n<strong>\u2717<\/strong>\u00a0 Car insurance disputes<br \/>\n<strong>\u2717<\/strong>\u00a0 Complaints around hire cars<br \/>\n<strong>\u2717<\/strong>\u00a0 Disputes involving dealerships not signed up to our Codes of Practice<\/p>\n                    \r\n                                            <a href=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/11\/The_Motor_Ombudsman_Consumer_Guide.pdf\" target=\"_blank\" class=\"btn btn-primary\">\r\n                            Download our guide for consumers                        <\/a>\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n\n\n\n<span id=\"raise-a-dispute\"><\/span>\n\n\n<section class=\"dispute-sec\">\r\n    <div class=\"container\">\r\n        <div class=\"row\">\r\n            <div class=\"col-md-12\">\r\n                <div class=\"text-box\">\r\n                                            <h2>How to raise a dispute:<\/h2>\r\n                    \r\n                                                                                                <div class=\"step-box\">\r\n\r\n                                                                    <h6>Step 1<\/h6>\r\n                                \r\n                                                                    <h4>Check if the business is accredited to The Motor Ombudsman<\/h4>\r\n                                \r\n                                                                    <div class=\"conp\">\r\n                                        <p><span id=\"step-1\">You<\/span> can check whether a business is signed up to our Service and Repair and\/or Vehicle Sales Codes of Practice by typing in the business name or postcode into our online <a href=\"https:\/\/www.themotorombudsman.org\/garage-finder\" target=\"_blank\" rel=\"noopener noreferrer\">Business Finder<\/a>. We are unable to help with disputes involving businesses not signed up to our Codes of Practice.<\/p>\n<p>If your dispute relates to a new car under the manufacturer\u2019s warranty or an extended warranty product, a full listing of accredited businesses can be found below.<\/p>\n                                    <\/div>\r\n                                \r\n                                                                    <ul class=\"mt-26\">\r\n                                                                                                                                                                                        <li>\r\n                                                        <a href=\"\/consumers\/our-codes-of-practice\/new-car-codehttps:\/www.themotorombudsman.org\/consumers\/our-codes-of-practice\/new-car-code\/\" target=\"\" class=\"btn-tertiary\">\r\n                                                            Accredited vehicle manufacturers                                                            <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/arrow-2.svg\" alt=\"\">\r\n                                                        <\/a>\r\n                                                    <\/li>\r\n                                                                                                                                                                                                <li>\r\n                                                        <a href=\"\/consumers\/our-codes-of-practice\/vehicle-warranty-products-code\/\" target=\"\" class=\"btn-tertiary\">\r\n                                                            Accredited vehicle warranty providers                                                            <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/arrow-2.svg\" alt=\"\">\r\n                                                        <\/a>\r\n                                                    <\/li>\r\n                                                                                                                                    \r\n                                                                            <\/ul>\r\n                                                            <\/div>\r\n                                                                                <div class=\"step-box\">\r\n\r\n                                                                    <h6>Step 2<\/h6>\r\n                                \r\n                                                                    <h4>Allow the business time to resolve the issue before raising a dispute<\/h4>\r\n                                \r\n                                                                    <div class=\"conp\">\r\n                                        <p>To raise a complaint, you must contact the business first and explain why you are not satisfied and let them know how you would like the issue to be resolved. After you contact them about your complaint, the business has eight weeks to give their final answer to your complaint. They can respond at any point within the eight weeks.<\/p>\n<p>After the eight weeks has passed, if you are still unhappy with the resolution or the business has not responded to you, then you can bring your complaint to us. We can only look into a case before eight weeks if the business has issued a final response and you are unhappy with it.<\/p>\n                                    <\/div>\r\n                                \r\n                                                            <\/div>\r\n                                                                                <div class=\"step-box\">\r\n\r\n                                                                    <h6>Step 3<\/h6>\r\n                                \r\n                                                                    <h4>Check if we&#039;re able to help with your dispute<\/h4>\r\n                                \r\n                                                                    <div class=\"conp\">\r\n                                        <p>There are a number of motoring complaints we&#8217;re unable to help with, such as car finance claims, car insurance disputes or complaints involving garages and dealerships that aren&#8217;t signed up to our Codes of Practice. Before raising your dispute with us, ensure the issue is something we can help with.<\/p>\n<p>Our online <a href=\"https:\/\/www.themotorombudsman.org\/knowledge\/\">Knowledge Base<\/a> contains the answers to many frequently asked questions, including what issues we can and can&#8217;t help with. Before contacting us, please use this resource to find useful information and to check if your complaint falls within our remit.<\/p>\n                                    <\/div>\r\n                                \r\n                                                                    <ul class=\"mt-26\">\r\n                                        \r\n                                                                                    <li>\r\n                                                <a href=\"\/knowledge-base\/\" target=\"_blank\" class=\"btn-primary btn\">\r\n                                                    Find an answer                                                <\/a>\r\n                                            <\/li>\r\n                                                                            <\/ul>\r\n                                                            <\/div>\r\n                                                                                <div class=\"step-box\">\r\n\r\n                                                                    <h6>Step 4<\/h6>\r\n                                \r\n                                                                    <h4>How to submit a dispute to us<\/h4>\r\n                                \r\n                                                                    <div class=\"conp\">\r\n                                        <p>If your dispute remains unresolved, and you&#8217;ve confirmed the issue is within our remit, please complete our online case creation form with the required details and information about your dispute. The easiest way to do this is to click the link below.<\/p>\n                                    <\/div>\r\n                                \r\n                                                                    <ul class=\"mt-26\">\r\n                                        \r\n                                                                                    <li>\r\n                                                <a href=\"\/complaint-submission\/\" target=\"_blank\" class=\"btn-primary btn\">\r\n                                                    Submit case online                                                <\/a>\r\n                                            <\/li>\r\n                                                                            <\/ul>\r\n                                                            <\/div>\r\n                                                                                        <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n\n\n<section class=\"two-cols-simple-image\">\r\n    <div class=\"container\">\r\n        <div class=\"row\">\r\n            <div class=\"col-md-6 order-md-1 order-2\">\r\n                <div class=\"text-box about-text-wrapper py-md-4\">\r\n                    <h2>What happens when we receive your dispute?<\/h2>\r\n                    <div class=\"description\">\r\n                        <p>We\u2019ll review the information you\u2019ve provided to check that it\u2019s something we can help with and that the business involved is covered by one of our Codes of Practice.<\/p>\n<p>If we can take on your complaint, we\u2019ll be in touch to ask you to supply any evidence needed to support your case. This could include invoices, correspondence such as emails or letters, the business\u2019s final response, and any <a href=\"https:\/\/www.themotorombudsman.org\/consumers\/independent-vehicle-reports\/\">technical or independent reports<\/a> you may have.<\/p>\n<p>Once we have all the relevant information, an impartial case handler will consider the evidence from both sides and assess the complaint against the requirements of our Codes of Practice and relevant consumer law, including the Consumer Rights Act 2015. This ensures your case is reviewed fairly and consistently, without the need for court action.<\/p>\n                    <\/div>\r\n                    <ul>\r\n                        \r\n                                            <\/ul>\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"col-md-5 offset-md-1 order-md-2 order-1 d-flex\">\r\n                <div class=\"h-100 position-relative relative text-end w-100 imgwrappo\">\r\n                                            <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/02\/Complaints-made-by-customers-to-The-Motor-Ombudsman-about-a-used-car-purchase-hold-steady-in-2024-scaled-1.jpeg\" alt=\"\" class=\"img-fluid fltimg\">\r\n                                    <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n\n\n<section class=\"disputer-sec\">\r\n    <div class=\"container\">\r\n        <div class=\"row\">\r\n            <div class=\"col-12\">\r\n                            <\/div>\r\n        <\/div>\r\n        <div class=\"row gx-md-5\">\r\n            <div class=\"col-lg-5 d-flex\">\r\n                <div class=\"d-flex imgwrappo position-relative w-100\">\r\n                                            <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/03\/motor-image.bk.png\" alt=\"\" class=\"img-fluid fltimg\">\r\n                                    <\/div>\r\n            <\/div>\r\n            <div class=\"col-lg-6 offset-lg-1 mt-lg-0 mt-5 py-md-4\">\r\n                <div class=\"text-box\">\r\n                                            <h2>Can you help with disputes involving new and used cars?<\/h2>\r\n                    \r\n                                            <p>The Motor Ombudsman can help with a dispute with a car dealership involving both new and used cars. Common complaints include faults identified shortly after purchase, ongoing mechanical or electrical issues, and problems following repairs or servicing.<\/p>\n<p>For new cars, disputes often relate to manufacturing faults, warranty issues or repeated repair attempts. For used cars, complaints may involve concerns about the vehicle\u2019s condition, reliability, or whether it met expectations at the point of sale.<\/p>\n<p>We also consider disputes about aftersales service, including unsatisfactory repairs, delays, or unresolved issues following work carried out by the dealership. This helps motorists understand whether their complaint is something we\u2019re able to look into.<\/p>\n                    \r\n                    \r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n\n\n\r\n\r\n<section class=\"faq-sec \" id=\"block_17a9b56ba8587b9933cf7e8466dbfcfa\">\r\n    <div class=\"container\">\r\n        <div class=\"row\">\r\n            <div class=\"col-md-12\">\r\n                <div class=\"faq-inner\">\r\n                    <div class=\"text-center text-box\">\r\n                        <h2>Frequently Asked Questions<\/h2>\r\n                        <div class=\"mb-26\">\r\n                                                    <\/div>\r\n                    <\/div>\r\n                    <div class=\"policies-box\">\r\n                        <div class=\"accordion\" id=\"accordionExampleblock_17a9b56ba8587b9933cf7e8466dbfcfa\">\r\n                                                                <div class=\"accordion-item expanded\">\r\n                                        <div class=\"accordion-header\" id=\"headingblock_17a9b56ba8587b9933cf7e8466dbfcfa1\">\r\n                                            <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseblock_17a9b56ba8587b9933cf7e8466dbfcfa1\" aria-expanded=\"true\" aria-controls=\"collapse1\">\r\n                                                <span>\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/plus.svg\" class=\"plus\" alt=\"\">\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/minus.svg\" class=\"minus\" alt=\"\">\r\n                                                <\/span>\r\n                                                <div class=\"flex-1\">What types of car disputes can you help with?<\/div>\r\n                                            <\/button>\r\n                                        <\/div>\r\n                                        <div id=\"collapseblock_17a9b56ba8587b9933cf7e8466dbfcfa1\" class=\"accordion-collapse collapse show\" aria-labelledby=\"headingblock_17a9b56ba8587b9933cf7e8466dbfcfa1\" data-bs-parent=\"#accordionExampleblock_17a9b56ba8587b9933cf7e8466dbfcfablock_17a9b56ba8587b9933cf7e8466dbfcfa\">\r\n                                            <div class=\"accordion-body\">\r\n                                                <p>The Motor Ombudsman can help with disputes involving new and used cars purchased from a dealership accredited to one of our Codes of Practice. This includes complaints about vehicle faults, repairs or servicing, warranties, aftersales issues, and concerns about a vehicle\u2019s condition or performance. We can also consider disputes where a consumer believes a car does not meet expected standards at the point of sale.<\/p>\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                                                <div class=\"accordion-item \">\r\n                                        <div class=\"accordion-header\" id=\"headingblock_17a9b56ba8587b9933cf7e8466dbfcfa2\">\r\n                                            <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseblock_17a9b56ba8587b9933cf7e8466dbfcfa2\" aria-expanded=\"false\" aria-controls=\"collapse2\">\r\n                                                <span>\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/plus.svg\" class=\"plus\" alt=\"\">\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/minus.svg\" class=\"minus\" alt=\"\">\r\n                                                <\/span>\r\n                                                <div class=\"flex-1\">What is the Consumer Rights Act?<\/div>\r\n                                            <\/button>\r\n                                        <\/div>\r\n                                        <div id=\"collapseblock_17a9b56ba8587b9933cf7e8466dbfcfa2\" class=\"accordion-collapse collapse \" aria-labelledby=\"headingblock_17a9b56ba8587b9933cf7e8466dbfcfa2\" data-bs-parent=\"#accordionExampleblock_17a9b56ba8587b9933cf7e8466dbfcfablock_17a9b56ba8587b9933cf7e8466dbfcfa\">\r\n                                            <div class=\"accordion-body\">\r\n                                                <p>The Consumer Rights Act 2015 is UK law that sets out the rights of consumers when buying goods, including cars, from a business. It requires vehicles to be of satisfactory quality, fit for purpose and as described. These rights apply to both new and used cars bought from a dealer.<\/p>\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                                                <div class=\"accordion-item \">\r\n                                        <div class=\"accordion-header\" id=\"headingblock_17a9b56ba8587b9933cf7e8466dbfcfa3\">\r\n                                            <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseblock_17a9b56ba8587b9933cf7e8466dbfcfa3\" aria-expanded=\"false\" aria-controls=\"collapse3\">\r\n                                                <span>\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/plus.svg\" class=\"plus\" alt=\"\">\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/minus.svg\" class=\"minus\" alt=\"\">\r\n                                                <\/span>\r\n                                                <div class=\"flex-1\">What do I do if a car dealership sells me a faulty car? <\/div>\r\n                                            <\/button>\r\n                                        <\/div>\r\n                                        <div id=\"collapseblock_17a9b56ba8587b9933cf7e8466dbfcfa3\" class=\"accordion-collapse collapse \" aria-labelledby=\"headingblock_17a9b56ba8587b9933cf7e8466dbfcfa3\" data-bs-parent=\"#accordionExampleblock_17a9b56ba8587b9933cf7e8466dbfcfablock_17a9b56ba8587b9933cf7e8466dbfcfa\">\r\n                                            <div class=\"accordion-body\">\r\n                                                <p>If you believe a car you\u2019ve bought from a dealership is faulty, you should raise the issue with the business first and give them the opportunity to resolve it. If the problem cannot be resolved directly, and the dealership is accredited to one of our Codes of Practice, you may be able to refer the dispute to The Motor Ombudsman for ADR. This provides an alternative to taking court action.<\/p>\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                                                <div class=\"accordion-item \">\r\n                                        <div class=\"accordion-header\" id=\"headingblock_17a9b56ba8587b9933cf7e8466dbfcfa4\">\r\n                                            <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseblock_17a9b56ba8587b9933cf7e8466dbfcfa4\" aria-expanded=\"false\" aria-controls=\"collapse4\">\r\n                                                <span>\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/plus.svg\" class=\"plus\" alt=\"\">\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/minus.svg\" class=\"minus\" alt=\"\">\r\n                                                <\/span>\r\n                                                <div class=\"flex-1\">What if the dealership refuses to engage?<\/div>\r\n                                            <\/button>\r\n                                        <\/div>\r\n                                        <div id=\"collapseblock_17a9b56ba8587b9933cf7e8466dbfcfa4\" class=\"accordion-collapse collapse \" aria-labelledby=\"headingblock_17a9b56ba8587b9933cf7e8466dbfcfa4\" data-bs-parent=\"#accordionExampleblock_17a9b56ba8587b9933cf7e8466dbfcfablock_17a9b56ba8587b9933cf7e8466dbfcfa\">\r\n                                            <div class=\"accordion-body\">\r\n                                                <p>If a dealership does not respond to your complaint within eight weeks, you can refer the dispute to The Motor Ombudsman, provided the business is accredited to one of our Codes of Practice. Even if the dealership later chooses not to engage with our investigation, the case can still progress through our ADR process where it is eligible. This means a lack of response from the business will not prevent your complaint from being considered.<\/p>\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                                                <div class=\"accordion-item \">\r\n                                        <div class=\"accordion-header\" id=\"headingblock_17a9b56ba8587b9933cf7e8466dbfcfa5\">\r\n                                            <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseblock_17a9b56ba8587b9933cf7e8466dbfcfa5\" aria-expanded=\"false\" aria-controls=\"collapse5\">\r\n                                                <span>\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/plus.svg\" class=\"plus\" alt=\"\">\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/minus.svg\" class=\"minus\" alt=\"\">\r\n                                                <\/span>\r\n                                                <div class=\"flex-1\">What evidence do I need to provide?<\/div>\r\n                                            <\/button>\r\n                                        <\/div>\r\n                                        <div id=\"collapseblock_17a9b56ba8587b9933cf7e8466dbfcfa5\" class=\"accordion-collapse collapse \" aria-labelledby=\"headingblock_17a9b56ba8587b9933cf7e8466dbfcfa5\" data-bs-parent=\"#accordionExampleblock_17a9b56ba8587b9933cf7e8466dbfcfablock_17a9b56ba8587b9933cf7e8466dbfcfa\">\r\n                                            <div class=\"accordion-body\">\r\n                                                <p>To submit a complaint, you\u2019ll need to provide basic details of the dispute, proof of purchase, and evidence that you\u2019ve raised the issue with the dealership, such as emails or letters. You may also be asked for supporting documents like invoices, repair records or reports. It\u2019s important to keep copies of all correspondence and paperwork related to your complaint, as this helps us assess the case more effectively.<\/p>\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                                                <div class=\"accordion-item \">\r\n                                        <div class=\"accordion-header\" id=\"headingblock_17a9b56ba8587b9933cf7e8466dbfcfa6\">\r\n                                            <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseblock_17a9b56ba8587b9933cf7e8466dbfcfa6\" aria-expanded=\"false\" aria-controls=\"collapse6\">\r\n                                                <span>\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/plus.svg\" class=\"plus\" alt=\"\">\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/minus.svg\" class=\"minus\" alt=\"\">\r\n                                                <\/span>\r\n                                                <div class=\"flex-1\">How long will it take to get a resolution to my dispute?<\/div>\r\n                                            <\/button>\r\n                                        <\/div>\r\n                                        <div id=\"collapseblock_17a9b56ba8587b9933cf7e8466dbfcfa6\" class=\"accordion-collapse collapse \" aria-labelledby=\"headingblock_17a9b56ba8587b9933cf7e8466dbfcfa6\" data-bs-parent=\"#accordionExampleblock_17a9b56ba8587b9933cf7e8466dbfcfablock_17a9b56ba8587b9933cf7e8466dbfcfa\">\r\n                                            <div class=\"accordion-body\">\r\n                                                <p>How long it takes to resolve a dispute will depend on the nature and complexity of your complaint.<\/p>\n<p>Disputes can take longer for more complicated complaints, or if you or the accredited business wants an ombudsman to make a final decision. If there is something which means the situation is more urgent, please let us know at the time of complaint and we will take those circumstances into consideration.<\/p>\n<p>You retain the right to withdraw from our proceedings at any stage. However, if you do accept a final decision, it will become legally binding on both parties and you may lose your right to take the complaint elsewhere.<\/p>\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                                                <div class=\"accordion-item \">\r\n                                        <div class=\"accordion-header\" id=\"headingblock_17a9b56ba8587b9933cf7e8466dbfcfa7\">\r\n                                            <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseblock_17a9b56ba8587b9933cf7e8466dbfcfa7\" aria-expanded=\"false\" aria-controls=\"collapse7\">\r\n                                                <span>\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/plus.svg\" class=\"plus\" alt=\"\">\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/minus.svg\" class=\"minus\" alt=\"\">\r\n                                                <\/span>\r\n                                                <div class=\"flex-1\">What happens if the business that I have a dispute with is not accredited to The Motor Ombudsman?<\/div>\r\n                                            <\/button>\r\n                                        <\/div>\r\n                                        <div id=\"collapseblock_17a9b56ba8587b9933cf7e8466dbfcfa7\" class=\"accordion-collapse collapse \" aria-labelledby=\"headingblock_17a9b56ba8587b9933cf7e8466dbfcfa7\" data-bs-parent=\"#accordionExampleblock_17a9b56ba8587b9933cf7e8466dbfcfablock_17a9b56ba8587b9933cf7e8466dbfcfa\">\r\n                                            <div class=\"accordion-body\">\r\n                                                <p>Being accreditied to The Motor Ombudsman is voluntary, and whilst we are continually looking to increase the level of coverage provided by our Codes of Practice, there is a possibility that the car dealership is not part of The Motor Ombudsman.<\/p>\n<p>If the business you want to complain about isn&#8217;t signed up to our Code of Practice, it\u2019s worth asking if they are signed up to another Alternative Dispute Resolution (ADR) provider to help resolve your dispute. According to the Alternative Dispute Regulations introduced in 2015, a business, such as a garage or dealership, must signpost you to an ADR provider, and tell you if they will engage with them.<\/p>\n<p>If the business does not use an ADR provider, you can complete our <a href=\"https:\/\/www.themotorombudsman.org\/dispute-submission\/\">online dispute resolution form<\/a> to provide information about the business and your dispute.<\/p>\n<p>If the complaint falls within our remit, some helpful information and guidance will be sent to you by e-mail, which may help to encourage the business to become accredited to us and allow us to deal with your dispute.<\/p>\n<p>If a business chooses not to become accredited to The Motor Ombudsman, you can choose to contact Citizens Advice, who may be able to assist you further.<\/p>\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                                    <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n\n\n<section class=\"information-sec\">\r\n    <div class=\"container\">\r\n        <div class=\"row\">\r\n            <div class=\"col-md-12\">\r\n                <div class=\"information-title\">\r\n                                            <h2>Further information on how we can help resolve your dispute<\/h2>\r\n                                                              <a href=\"\/knowledge\/\" class=\"btn btn-primary d-md-inline-block d-none\" target=\"\">\r\n                        View all                      <\/a>\r\n                                    <\/div>\r\n\r\n                <div class=\"swiper mySwiper\">\r\n                    <div class=\"swiper-wrapper\">\r\n                                                        <div class=\"swiper-slide\">\r\n                                   <a href=\"https:\/\/www.themotorombudsman.org\/knowledge\/can-i-still-go-to-court-even-though-i-have-gone-to-the-motor-ombudsman\/\">\r\n                                    <div class=\"information-card information-cardpurple\">\r\n                                                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2023\/02\/knowledge-banner-1024x338.png\" alt=\"Can I still go to court if I have gone to The Motor Ombudsman with my dispute?\" class=\"img-fluid\">\r\n                                                                                <ul class=\"information-tag\">\r\n                                            <li class=\"tag-1\">Dispute Resolution<\/li>\r\n                                            <li class=\"tag-2\">\r\n                                                <svg class=\"icon-clock\" width=\"12\" height=\"13\" viewBox=\"0 0 12 13\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n     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id=\"clip0_2024_741\">\r\n                                                            <rect width=\"12\" height=\"12\" fill=\"white\" transform=\"translate(0 0.5)\"><\/rect>\r\n                                                        <\/clipPath>\r\n                                                    <\/defs>\r\n                                                <\/svg>\r\n                                                1 Min Read                                            <\/li>\r\n                                        <\/ul>\r\n                                        <div class=\"information-title-div\"><h5>Can I still go to court if I have gone to The Motor Ombudsman with my dispute?<\/h5><\/div>\r\n                                        <div class=\"information-card-footer infcard4\">\r\n                                            <span>May 24, 2021<\/span>\r\n                                            <div class=\"btn-arrow purple\">\r\n                                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10\" height=\"10\" viewBox=\"0 0 10 10\" fill=\"none\">\r\n                                                    <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.75592 0.244078C10.0814 0.569515 10.0814 1.09715 9.75592 1.42259L1.42259 9.75592C1.09715 10.0814 0.569515 10.0814 0.244078 9.75592C-0.0813592 9.43049 -0.0813592 8.90285 0.244078 8.57741L8.57741 0.244078C8.90285 -0.0813592 9.43049 -0.0813592 9.75592 0.244078Z\" fill=\"#883276\"><\/path>\r\n                                                    <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M0 0.833333C0 0.373096 0.373096 0 0.833333 0H9.16667C9.6269 0 10 0.373096 10 0.833333V9.16667C10 9.6269 9.6269 10 9.16667 10C8.70643 10 8.33333 9.6269 8.33333 9.16667V1.66667H0.833333C0.373096 1.66667 0 1.29357 0 0.833333Z\" fill=\"#883276\"><\/path>\r\n                                                <\/svg>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                   <\/a>\r\n                                <\/div>\r\n                                                                <div class=\"swiper-slide\">\r\n                                   <a href=\"https:\/\/www.themotorombudsman.org\/knowledge\/do-i-need-a-lawyer-to-represent-me-during-the-adr-process\/\">\r\n                                    <div class=\"information-card information-cardpurple\">\r\n                                                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2023\/02\/knowledge-banner-1024x338.png\" alt=\"Do I need a lawyer to represent me during the ADR process?\" class=\"img-fluid\">\r\n                                                                                <ul class=\"information-tag\">\r\n                                            <li class=\"tag-1\">Dispute Resolution<\/li>\r\n                                            <li class=\"tag-2\">\r\n                                                <svg class=\"icon-clock\" width=\"12\" height=\"13\" viewBox=\"0 0 12 13\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                                    <g clip-path=\"url(#clip0_2024_741)\">\r\n                                                        <path d=\"M6 0.5C2.7 0.5 0 3.2 0 6.5C0 9.8 2.7 12.5 6 12.5C9.3 12.5 12 9.8 12 6.5C12 3.2 9.3 0.5 6 0.5ZM6 11.3C3.36 11.3 1.2 9.14 1.2 6.5C1.2 3.86 3.36 1.7 6 1.7C8.64 1.7 10.8 3.86 10.8 6.5C10.8 9.14 8.64 11.3 6 11.3Z\" fill=\"#883276\"><\/path>\r\n                                                        <path d=\"M6.59648 6.26234V3.50234C6.59648 3.14234 6.35648 2.90234 5.99648 2.90234C5.63648 2.90234 5.39648 3.14234 5.39648 3.50234V6.50234C5.39648 6.68234 5.45648 6.80234 5.57648 6.92234L6.83648 8.18234C7.19648 8.48234 7.55648 8.30234 7.67648 8.18234C7.91648 7.94234 7.91648 7.58234 7.67648 7.34234L6.59648 6.26234Z\" fill=\"#883276\"><\/path>\r\n                                                    <\/g>\r\n                                                    <defs>\r\n                                                        <clipPath id=\"clip0_2024_741\">\r\n                                                            <rect width=\"12\" height=\"12\" fill=\"white\" transform=\"translate(0 0.5)\"><\/rect>\r\n                                                        <\/clipPath>\r\n                                                    <\/defs>\r\n                                                <\/svg>\r\n                                                1 Min Read                                            <\/li>\r\n                                        <\/ul>\r\n                                        <div class=\"information-title-div\"><h5>Do I need a lawyer to represent me during the ADR process?<\/h5><\/div>\r\n                                        <div class=\"information-card-footer infcard4\">\r\n                                            <span>May 24, 2021<\/span>\r\n                                            <div class=\"btn-arrow purple\">\r\n                                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10\" height=\"10\" viewBox=\"0 0 10 10\" fill=\"none\">\r\n                                                    <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.75592 0.244078C10.0814 0.569515 10.0814 1.09715 9.75592 1.42259L1.42259 9.75592C1.09715 10.0814 0.569515 10.0814 0.244078 9.75592C-0.0813592 9.43049 -0.0813592 8.90285 0.244078 8.57741L8.57741 0.244078C8.90285 -0.0813592 9.43049 -0.0813592 9.75592 0.244078Z\" fill=\"#883276\"><\/path>\r\n                                                    <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M0 0.833333C0 0.373096 0.373096 0 0.833333 0H9.16667C9.6269 0 10 0.373096 10 0.833333V9.16667C10 9.6269 9.6269 10 9.16667 10C8.70643 10 8.33333 9.6269 8.33333 9.16667V1.66667H0.833333C0.373096 1.66667 0 1.29357 0 0.833333Z\" fill=\"#883276\"><\/path>\r\n                                                <\/svg>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                   <\/a>\r\n                                <\/div>\r\n                                                                <div class=\"swiper-slide\">\r\n                                   <a href=\"https:\/\/www.themotorombudsman.org\/knowledge\/how-do-i-find-out-whether-an-independent-garage-or-franchised-dealership-is-accredited-to-the-motor-ombudsman\/\">\r\n                                    <div class=\"information-card information-cardpurple\">\r\n                                                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2023\/02\/knowledge-banner-1024x338.png\" alt=\"How do I find out whether an independent garage or franchised dealership is accredited to The Motor Ombudsman?\" class=\"img-fluid\">\r\n                                                                                <ul class=\"information-tag\">\r\n                                            <li class=\"tag-1\">Dispute Resolution<\/li>\r\n                                            <li class=\"tag-2\">\r\n                                                <svg class=\"icon-clock\" width=\"12\" height=\"13\" viewBox=\"0 0 12 13\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                                    <g clip-path=\"url(#clip0_2024_741)\">\r\n                                                        <path d=\"M6 0.5C2.7 0.5 0 3.2 0 6.5C0 9.8 2.7 12.5 6 12.5C9.3 12.5 12 9.8 12 6.5C12 3.2 9.3 0.5 6 0.5ZM6 11.3C3.36 11.3 1.2 9.14 1.2 6.5C1.2 3.86 3.36 1.7 6 1.7C8.64 1.7 10.8 3.86 10.8 6.5C10.8 9.14 8.64 11.3 6 11.3Z\" fill=\"#883276\"><\/path>\r\n                                                        <path d=\"M6.59648 6.26234V3.50234C6.59648 3.14234 6.35648 2.90234 5.99648 2.90234C5.63648 2.90234 5.39648 3.14234 5.39648 3.50234V6.50234C5.39648 6.68234 5.45648 6.80234 5.57648 6.92234L6.83648 8.18234C7.19648 8.48234 7.55648 8.30234 7.67648 8.18234C7.91648 7.94234 7.91648 7.58234 7.67648 7.34234L6.59648 6.26234Z\" fill=\"#883276\"><\/path>\r\n                                                    <\/g>\r\n                                                    <defs>\r\n                                                        <clipPath id=\"clip0_2024_741\">\r\n                                                            <rect width=\"12\" height=\"12\" fill=\"white\" transform=\"translate(0 0.5)\"><\/rect>\r\n                                                        <\/clipPath>\r\n                                                    <\/defs>\r\n                                                <\/svg>\r\n                                                1 Min Read                                            <\/li>\r\n                                        <\/ul>\r\n                                        <div class=\"information-title-div\"><h5>How do I find out whether an independent garage or franchised dealership is accredited to The Motor Ombudsman?<\/h5><\/div>\r\n                                        <div class=\"information-card-footer infcard4\">\r\n                                            <span>May 24, 2021<\/span>\r\n                                            <div class=\"btn-arrow purple\">\r\n                                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10\" height=\"10\" viewBox=\"0 0 10 10\" fill=\"none\">\r\n                                                    <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.75592 0.244078C10.0814 0.569515 10.0814 1.09715 9.75592 1.42259L1.42259 9.75592C1.09715 10.0814 0.569515 10.0814 0.244078 9.75592C-0.0813592 9.43049 -0.0813592 8.90285 0.244078 8.57741L8.57741 0.244078C8.90285 -0.0813592 9.43049 -0.0813592 9.75592 0.244078Z\" fill=\"#883276\"><\/path>\r\n                                                    <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M0 0.833333C0 0.373096 0.373096 0 0.833333 0H9.16667C9.6269 0 10 0.373096 10 0.833333V9.16667C10 9.6269 9.6269 10 9.16667 10C8.70643 10 8.33333 9.6269 8.33333 9.16667V1.66667H0.833333C0.373096 1.66667 0 1.29357 0 0.833333Z\" fill=\"#883276\"><\/path>\r\n                                                <\/svg>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                   <\/a>\r\n                                <\/div>\r\n                                                                <div class=\"swiper-slide\">\r\n                                   <a href=\"https:\/\/www.themotorombudsman.org\/knowledge\/how-do-i-get-in-touch-with-the-motor-ombudsman-if-i-cant-find-the-answer-or-information-that-i-am-looking-for-on-the-website\/\">\r\n                                    <div class=\"information-card information-cardpurple\">\r\n                                                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2023\/02\/knowledge-banner-1024x338.png\" alt=\"How do I get in touch with The Motor Ombudsman if I can\u2019t find the answer or information that I am looking for on the website?\" class=\"img-fluid\">\r\n                                                                                <ul class=\"information-tag\">\r\n                                            <li class=\"tag-1\">Dispute Resolution<\/li>\r\n                                            <li class=\"tag-2\">\r\n                                                <svg class=\"icon-clock\" width=\"12\" height=\"13\" viewBox=\"0 0 12 13\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                                    <g clip-path=\"url(#clip0_2024_741)\">\r\n                                                        <path d=\"M6 0.5C2.7 0.5 0 3.2 0 6.5C0 9.8 2.7 12.5 6 12.5C9.3 12.5 12 9.8 12 6.5C12 3.2 9.3 0.5 6 0.5ZM6 11.3C3.36 11.3 1.2 9.14 1.2 6.5C1.2 3.86 3.36 1.7 6 1.7C8.64 1.7 10.8 3.86 10.8 6.5C10.8 9.14 8.64 11.3 6 11.3Z\" fill=\"#883276\"><\/path>\r\n                                                        <path d=\"M6.59648 6.26234V3.50234C6.59648 3.14234 6.35648 2.90234 5.99648 2.90234C5.63648 2.90234 5.39648 3.14234 5.39648 3.50234V6.50234C5.39648 6.68234 5.45648 6.80234 5.57648 6.92234L6.83648 8.18234C7.19648 8.48234 7.55648 8.30234 7.67648 8.18234C7.91648 7.94234 7.91648 7.58234 7.67648 7.34234L6.59648 6.26234Z\" fill=\"#883276\"><\/path>\r\n                                                    <\/g>\r\n                                                    <defs>\r\n                                                        <clipPath id=\"clip0_2024_741\">\r\n                                                            <rect width=\"12\" height=\"12\" fill=\"white\" transform=\"translate(0 0.5)\"><\/rect>\r\n                                                        <\/clipPath>\r\n                                                    <\/defs>\r\n                                                <\/svg>\r\n                                                1 Min Read                                            <\/li>\r\n                                        <\/ul>\r\n                                        <div class=\"information-title-div\"><h5>How do I get in touch with The Motor Ombudsman if I can\u2019t find the answer or information that I am looking for on the website?<\/h5><\/div>\r\n                                        <div class=\"information-card-footer infcard4\">\r\n                                            <span>May 24, 2021<\/span>\r\n                                            <div class=\"btn-arrow purple\">\r\n                                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10\" height=\"10\" viewBox=\"0 0 10 10\" fill=\"none\">\r\n                                                    <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.75592 0.244078C10.0814 0.569515 10.0814 1.09715 9.75592 1.42259L1.42259 9.75592C1.09715 10.0814 0.569515 10.0814 0.244078 9.75592C-0.0813592 9.43049 -0.0813592 8.90285 0.244078 8.57741L8.57741 0.244078C8.90285 -0.0813592 9.43049 -0.0813592 9.75592 0.244078Z\" fill=\"#883276\"><\/path>\r\n                                                    <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M0 0.833333C0 0.373096 0.373096 0 0.833333 0H9.16667C9.6269 0 10 0.373096 10 0.833333V9.16667C10 9.6269 9.6269 10 9.16667 10C8.70643 10 8.33333 9.6269 8.33333 9.16667V1.66667H0.833333C0.373096 1.66667 0 1.29357 0 0.833333Z\" fill=\"#883276\"><\/path>\r\n                                                <\/svg>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                   <\/a>\r\n                                <\/div>\r\n                                                                <div class=\"swiper-slide\">\r\n                                   <a href=\"https:\/\/www.themotorombudsman.org\/knowledge\/i-need-you-to-adapt-the-way-you-communicate-with-me-what-can-you-do-to-help\/\">\r\n                                    <div class=\"information-card information-cardpurple\">\r\n                                                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2023\/02\/knowledge-banner-1024x338.png\" alt=\"I need you to adapt the way you communicate with me \u2013 what can you do to help?\" class=\"img-fluid\">\r\n                                                                                <ul class=\"information-tag\">\r\n                                            <li class=\"tag-1\">Dispute Resolution<\/li>\r\n                                            <li class=\"tag-2\">\r\n                                                <svg class=\"icon-clock\" width=\"12\" height=\"13\" viewBox=\"0 0 12 13\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                                    <g clip-path=\"url(#clip0_2024_741)\">\r\n                                                        <path d=\"M6 0.5C2.7 0.5 0 3.2 0 6.5C0 9.8 2.7 12.5 6 12.5C9.3 12.5 12 9.8 12 6.5C12 3.2 9.3 0.5 6 0.5ZM6 11.3C3.36 11.3 1.2 9.14 1.2 6.5C1.2 3.86 3.36 1.7 6 1.7C8.64 1.7 10.8 3.86 10.8 6.5C10.8 9.14 8.64 11.3 6 11.3Z\" fill=\"#883276\"><\/path>\r\n                                                        <path d=\"M6.59648 6.26234V3.50234C6.59648 3.14234 6.35648 2.90234 5.99648 2.90234C5.63648 2.90234 5.39648 3.14234 5.39648 3.50234V6.50234C5.39648 6.68234 5.45648 6.80234 5.57648 6.92234L6.83648 8.18234C7.19648 8.48234 7.55648 8.30234 7.67648 8.18234C7.91648 7.94234 7.91648 7.58234 7.67648 7.34234L6.59648 6.26234Z\" fill=\"#883276\"><\/path>\r\n                                                    <\/g>\r\n                                                    <defs>\r\n                                                        <clipPath id=\"clip0_2024_741\">\r\n                                                            <rect width=\"12\" height=\"12\" fill=\"white\" transform=\"translate(0 0.5)\"><\/rect>\r\n                                                        <\/clipPath>\r\n                                                    <\/defs>\r\n                                                <\/svg>\r\n                                                1 Min Read                                            <\/li>\r\n                                        <\/ul>\r\n                                        <div class=\"information-title-div\"><h5>I need you to adapt the way you communicate with me \u2013 what can you do to help?<\/h5><\/div>\r\n                                        <div class=\"information-card-footer infcard4\">\r\n                                            <span>May 24, 2021<\/span>\r\n                                            <div class=\"btn-arrow purple\">\r\n                                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10\" height=\"10\" viewBox=\"0 0 10 10\" fill=\"none\">\r\n                                                    <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.75592 0.244078C10.0814 0.569515 10.0814 1.09715 9.75592 1.42259L1.42259 9.75592C1.09715 10.0814 0.569515 10.0814 0.244078 9.75592C-0.0813592 9.43049 -0.0813592 8.90285 0.244078 8.57741L8.57741 0.244078C8.90285 -0.0813592 9.43049 -0.0813592 9.75592 0.244078Z\" fill=\"#883276\"><\/path>\r\n     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src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/03\/consumer-img1.png\" alt=\"\" class=\"img-fluid\">\r\n                                                                            <\/div>\r\n                                    <div class=\"consumer-text-wrapper\">\r\n                                                                                    <div class=\"btn-arrow\">\r\n                                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10\" height=\"10\" viewBox=\"0 0 10 10\" fill=\"none\">\r\n                                                    <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.75592 0.244078C10.0814 0.569515 10.0814 1.09715 9.75592 1.42259L1.42259 9.75592C1.09715 10.0814 0.569515 10.0814 0.244078 9.75592C-0.0813592 9.43049 -0.0813592 8.90285 0.244078 8.57741L8.57741 0.244078C8.90285 -0.0813592 9.43049 -0.0813592 9.75592 0.244078Z\" fill=\"white\"\/>\r\n                                                    <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M0 0.833333C0 0.373096 0.373096 0 0.833333 0H9.16667C9.6269 0 10 0.373096 10 0.833333V9.16667C10 9.6269 9.6269 10 9.16667 10C8.70643 10 8.33333 9.6269 8.33333 9.16667V1.66667H0.833333C0.373096 1.66667 0 1.29357 0 0.833333Z\" fill=\"white\"\/>\r\n                                                <\/svg>\r\n                                            <\/div>\r\n                                                                                <div>\r\n                                            <div class=\"consumer-tag\">Consumers<\/div>\r\n                                            <h4 class=\"text-white\">Rate a business<\/h4>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/a>\r\n                            <\/div>\r\n                                                                                <div class=\"col-lg-4 col-sm-6\">\r\n                                <a class=\"consumer-box\" href=\"\/knowledge\/\" target=\"\">\r\n                                    <div class=\"img-holder\">\r\n                                                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/03\/consumer-img2.png\" alt=\"\" class=\"img-fluid\">\r\n                                                                            <\/div>\r\n                                    <div class=\"consumer-text-wrapper\">\r\n                                                                                    <div class=\"btn-arrow\">\r\n                                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10\" height=\"10\" viewBox=\"0 0 10 10\" fill=\"none\">\r\n                                                    <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.75592 0.244078C10.0814 0.569515 10.0814 1.09715 9.75592 1.42259L1.42259 9.75592C1.09715 10.0814 0.569515 10.0814 0.244078 9.75592C-0.0813592 9.43049 -0.0813592 8.90285 0.244078 8.57741L8.57741 0.244078C8.90285 -0.0813592 9.43049 -0.0813592 9.75592 0.244078Z\" fill=\"white\"\/>\r\n                                                    <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M0 0.833333C0 0.373096 0.373096 0 0.833333 0H9.16667C9.6269 0 10 0.373096 10 0.833333V9.16667C10 9.6269 9.6269 10 9.16667 10C8.70643 10 8.33333 9.6269 8.33333 9.16667V1.66667H0.833333C0.373096 1.66667 0 1.29357 0 0.833333Z\" fill=\"white\"\/>\r\n                                                <\/svg>\r\n                                            <\/div>\r\n                                                                                <div>\r\n                                            <div class=\"consumer-tag\">Consumers<\/div>\r\n                                            <h4 class=\"text-white\">FAQs<\/h4>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/a>\r\n                            <\/div>\r\n                                                                                <div class=\"col-lg-4 col-sm-6\">\r\n                                <a class=\"consumer-box\" href=\"\/service-complaints\/\" target=\"\">\r\n                                    <div class=\"img-holder\">\r\n                                                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/07\/consumer-img3.png\" alt=\"\" class=\"img-fluid\">\r\n                                                                            <\/div>\r\n                                    <div class=\"consumer-text-wrapper\">\r\n                                                                                    <div class=\"btn-arrow\">\r\n                                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10\" height=\"10\" viewBox=\"0 0 10 10\" fill=\"none\">\r\n                                                    <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.75592 0.244078C10.0814 0.569515 10.0814 1.09715 9.75592 1.42259L1.42259 9.75592C1.09715 10.0814 0.569515 10.0814 0.244078 9.75592C-0.0813592 9.43049 -0.0813592 8.90285 0.244078 8.57741L8.57741 0.244078C8.90285 -0.0813592 9.43049 -0.0813592 9.75592 0.244078Z\" fill=\"white\"\/>\r\n                                                    <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M0 0.833333C0 0.373096 0.373096 0 0.833333 0H9.16667C9.6269 0 10 0.373096 10 0.833333V9.16667C10 9.6269 9.6269 10 9.16667 10C8.70643 10 8.33333 9.6269 8.33333 9.16667V1.66667H0.833333C0.373096 1.66667 0 1.29357 0 0.833333Z\" fill=\"white\"\/>\r\n                                                <\/svg>\r\n                                            <\/div>\r\n                                                                                <div>\r\n                                            <div class=\"consumer-tag\">Consumers<\/div>\r\n                                            <h4 class=\"text-white\">Resolve a complaint<\/h4>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/a>\r\n                            <\/div>\r\n                                                            <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n\n\n<section class=\"information-sec\">\r\n    <div class=\"container\">\r\n        <div class=\"row\">\r\n            <div class=\"col-md-12\">\r\n                <div class=\"information-title\">\r\n                    <h2>Information Hub<\/h2>\r\n                                            \r\n                <\/div>\r\n                <div class=\"swiper mySwiper\">\r\n                    <div class=\"swiper-wrapper\">\r\n                                                        <div class=\"swiper-slide\">\r\n                                    <a href=\"https:\/\/www.themotorombudsman.org\/press-releases\/chery-uk-reinforces-commitment-to-excellence-with-accreditation-to-tmos-new-car-code\/\">\r\n                                    <div class=\"information-card information-cardgreen\">\r\n                                        \r\n                                                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2026\/02\/CHERY-UK-gains-accreditation-to-TMOs-New-Car-Code-1-WEBP-1024x683.webp\" alt=\"CHERY UK reinforces commitment to excellence with accreditation to TMO&#8217;s New Car Code\" class=\"img-fluid\">\r\n                                                                                <ul class=\"information-tag\">\r\n                                            <li class=\"tag-1\">Press Releases<\/li>\r\n                                            <li class=\"tag-2\">\r\n                                                <svg class=\"icon-clock\" width=\"12\" height=\"13\" viewBox=\"0 0 12 13\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n        <g clip-path=\"url(#clip0_2024_741)\">\r\n            <path d=\"M6 0.5C2.7 0.5 0 3.2 0 6.5C0 9.8 2.7 12.5 6 12.5C9.3 12.5 12 9.8 12 6.5C12 3.2 9.3 0.5 6 0.5ZM6 11.3C3.36 11.3 1.2 9.14 1.2 6.5C1.2 3.86 3.36 1.7 6 1.7C8.64 1.7 10.8 3.86 10.8 6.5C10.8 9.14 8.64 11.3 6 11.3Z\" fill=\"currentColor\"><\/path>\r\n            <path d=\"M6.59648 6.26234V3.50234C6.59648 3.14234 6.35648 2.90234 5.99648 2.90234C5.63648 2.90234 5.39648 3.14234 5.39648 3.50234V6.50234C5.39648 6.68234 5.45648 6.80234 5.57648 6.92234L6.83648 8.18234C7.19648 8.48234 7.55648 8.30234 7.67648 8.18234C7.91648 7.94234 7.91648 7.58234 7.67648 7.34234L6.59648 6.26234Z\" fill=\"currentColor\"><\/path>\r\n        <\/g>\r\n        <defs>\r\n            <clipPath id=\"clip0_2024_741\">\r\n                <rect width=\"12\" height=\"12\" fill=\"white\" transform=\"translate(0 0.5)\"><\/rect>\r\n            <\/clipPath>\r\n        <\/defs>\r\n    <\/svg>\r\n                                                5 Min Read                                            <\/li>\r\n                                        <\/ul>\r\n                                        <div class=\"information-title-div\"><h5>CHERY UK reinforces commitment to excellence with accreditation to TMO&#8217;s New Car Code<\/h5><\/div>\r\n                                        <div class=\"information-card-footer infcard6\">\r\n                                            <span>February 3, 2026<\/span>\r\n                                            <div href=\"https:\/\/www.themotorombudsman.org\/press-releases\/chery-uk-reinforces-commitment-to-excellence-with-accreditation-to-tmos-new-car-code\/\" class=\"btn-arrow green\">\r\n                                                <svg\r\n                                    xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\r\n                                    width=\"10\"\r\n                                    height=\"10\"\r\n                                    viewBox=\"0 0 10 10\"\r\n                                    fill=\"none\"\r\n                                >\r\n                                    <path\r\n                                        fill-rule=\"evenodd\"\r\n                                        clip-rule=\"evenodd\"\r\n                                        d=\"M9.75592 0.244078C10.0814 0.569515 10.0814 1.09715 9.75592 1.42259L1.42259 9.75592C1.09715 10.0814 0.569515 10.0814 0.244078 9.75592C-0.0813592 9.43049 -0.0813592 8.90285 0.244078 8.57741L8.57741 0.244078C8.90285 -0.0813592 9.43049 -0.0813592 9.75592 0.244078Z\"\r\n                                        fill=\"currentColor\"\r\n                                    ><\/path>\r\n                                    <path\r\n                                        fill-rule=\"evenodd\"\r\n                                        clip-rule=\"evenodd\"\r\n                                        d=\"M3.72529e-08 0.833333C3.72529e-08 0.373096 0.373096 3.72529e-08 0.833333 3.72529e-08H9.16667C9.6269 3.72529e-08 10 0.373096 10 0.833333V9.16667C10 9.6269 9.6269 10 9.16667 10C8.70643 10 8.33333 9.6269 8.33333 9.16667V1.66667H0.833333C0.373096 1.66667 3.72529e-08 1.29357 3.72529e-08 0.833333Z\"\r\n                                        fill=\"currentColor\"\r\n                                    ><\/path>\r\n                                <\/svg>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/a>\r\n                                <\/div>\r\n                                                                <div class=\"swiper-slide\">\r\n                                    <a href=\"https:\/\/www.themotorombudsman.org\/case-studies\/mechatronic-unit-failure\/\">\r\n                                    <div class=\"information-card information-cardblue\">\r\n                                        \r\n                                                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/06\/Vehicle-Sales-1-1024x370.jpg\" alt=\"Mechatronic unit failure\" class=\"img-fluid\">\r\n                                                                                <ul class=\"information-tag\">\r\n                                            <li class=\"tag-1\">Case Studies<\/li>\r\n                                            <li class=\"tag-2\">\r\n                                                <svg class=\"icon-clock\" width=\"12\" height=\"13\" viewBox=\"0 0 12 13\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n        <g clip-path=\"url(#clip0_2024_741)\">\r\n            <path d=\"M6 0.5C2.7 0.5 0 3.2 0 6.5C0 9.8 2.7 12.5 6 12.5C9.3 12.5 12 9.8 12 6.5C12 3.2 9.3 0.5 6 0.5ZM6 11.3C3.36 11.3 1.2 9.14 1.2 6.5C1.2 3.86 3.36 1.7 6 1.7C8.64 1.7 10.8 3.86 10.8 6.5C10.8 9.14 8.64 11.3 6 11.3Z\" fill=\"currentColor\"><\/path>\r\n            <path d=\"M6.59648 6.26234V3.50234C6.59648 3.14234 6.35648 2.90234 5.99648 2.90234C5.63648 2.90234 5.39648 3.14234 5.39648 3.50234V6.50234C5.39648 6.68234 5.45648 6.80234 5.57648 6.92234L6.83648 8.18234C7.19648 8.48234 7.55648 8.30234 7.67648 8.18234C7.91648 7.94234 7.91648 7.58234 7.67648 7.34234L6.59648 6.26234Z\" fill=\"currentColor\"><\/path>\r\n        <\/g>\r\n        <defs>\r\n            <clipPath id=\"clip0_2024_741\">\r\n                <rect width=\"12\" height=\"12\" fill=\"white\" transform=\"translate(0 0.5)\"><\/rect>\r\n            <\/clipPath>\r\n        <\/defs>\r\n    <\/svg>\r\n                                                3 Min Read                                            <\/li>\r\n                                        <\/ul>\r\n                                        <div class=\"information-title-div\"><h5>Mechatronic unit failure<\/h5><\/div>\r\n                                        <div class=\"information-card-footer infcard6\">\r\n                                            <span>January 21, 2026<\/span>\r\n                                            <div href=\"https:\/\/www.themotorombudsman.org\/case-studies\/mechatronic-unit-failure\/\" class=\"btn-arrow blue\">\r\n                                                <svg\r\n                                    xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\r\n                                    width=\"10\"\r\n                                    height=\"10\"\r\n                                    viewBox=\"0 0 10 10\"\r\n                                    fill=\"none\"\r\n                                >\r\n                                    <path\r\n                                        fill-rule=\"evenodd\"\r\n                                        clip-rule=\"evenodd\"\r\n                                        d=\"M9.75592 0.244078C10.0814 0.569515 10.0814 1.09715 9.75592 1.42259L1.42259 9.75592C1.09715 10.0814 0.569515 10.0814 0.244078 9.75592C-0.0813592 9.43049 -0.0813592 8.90285 0.244078 8.57741L8.57741 0.244078C8.90285 -0.0813592 9.43049 -0.0813592 9.75592 0.244078Z\"\r\n                                        fill=\"currentColor\"\r\n                                    ><\/path>\r\n                                    <path\r\n                                        fill-rule=\"evenodd\"\r\n                                        clip-rule=\"evenodd\"\r\n                                        d=\"M3.72529e-08 0.833333C3.72529e-08 0.373096 0.373096 3.72529e-08 0.833333 3.72529e-08H9.16667C9.6269 3.72529e-08 10 0.373096 10 0.833333V9.16667C10 9.6269 9.6269 10 9.16667 10C8.70643 10 8.33333 9.6269 8.33333 9.16667V1.66667H0.833333C0.373096 1.66667 3.72529e-08 1.29357 3.72529e-08 0.833333Z\"\r\n                                        fill=\"currentColor\"\r\n                                    ><\/path>\r\n                                <\/svg>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/a>\r\n                                <\/div>\r\n                                                                <div class=\"swiper-slide\">\r\n                                    <a href=\"https:\/\/www.themotorombudsman.org\/case-studies\/turbocharger-claim-dispute\/\">\r\n                                    <div class=\"information-card information-cardblue\">\r\n                                        \r\n                                                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/06\/Vehicle-Warranties-1024x370.jpg\" alt=\"Turbocharger claim dispute\" class=\"img-fluid\">\r\n                                                                                <ul class=\"information-tag\">\r\n                                            <li class=\"tag-1\">Case Studies<\/li>\r\n                                            <li class=\"tag-2\">\r\n                                                <svg class=\"icon-clock\" width=\"12\" height=\"13\" viewBox=\"0 0 12 13\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n        <g clip-path=\"url(#clip0_2024_741)\">\r\n            <path d=\"M6 0.5C2.7 0.5 0 3.2 0 6.5C0 9.8 2.7 12.5 6 12.5C9.3 12.5 12 9.8 12 6.5C12 3.2 9.3 0.5 6 0.5ZM6 11.3C3.36 11.3 1.2 9.14 1.2 6.5C1.2 3.86 3.36 1.7 6 1.7C8.64 1.7 10.8 3.86 10.8 6.5C10.8 9.14 8.64 11.3 6 11.3Z\" fill=\"currentColor\"><\/path>\r\n            <path d=\"M6.59648 6.26234V3.50234C6.59648 3.14234 6.35648 2.90234 5.99648 2.90234C5.63648 2.90234 5.39648 3.14234 5.39648 3.50234V6.50234C5.39648 6.68234 5.45648 6.80234 5.57648 6.92234L6.83648 8.18234C7.19648 8.48234 7.55648 8.30234 7.67648 8.18234C7.91648 7.94234 7.91648 7.58234 7.67648 7.34234L6.59648 6.26234Z\" fill=\"currentColor\"><\/path>\r\n        <\/g>\r\n        <defs>\r\n            <clipPath id=\"clip0_2024_741\">\r\n                <rect width=\"12\" height=\"12\" fill=\"white\" transform=\"translate(0 0.5)\"><\/rect>\r\n            <\/clipPath>\r\n        <\/defs>\r\n    <\/svg>\r\n                                                3 Min Read                                            <\/li>\r\n                                        <\/ul>\r\n                                        <div class=\"information-title-div\"><h5>Turbocharger claim dispute<\/h5><\/div>\r\n                                        <div class=\"information-card-footer infcard6\">\r\n                                            <span>January 14, 2026<\/span>\r\n                                            <div href=\"https:\/\/www.themotorombudsman.org\/case-studies\/turbocharger-claim-dispute\/\" class=\"btn-arrow blue\">\r\n                                                <svg\r\n                                    xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\r\n                                    width=\"10\"\r\n                                    height=\"10\"\r\n                                    viewBox=\"0 0 10 10\"\r\n                                    fill=\"none\"\r\n                                >\r\n                                    <path\r\n                                        fill-rule=\"evenodd\"\r\n                                        clip-rule=\"evenodd\"\r\n                                        d=\"M9.75592 0.244078C10.0814 0.569515 10.0814 1.09715 9.75592 1.42259L1.42259 9.75592C1.09715 10.0814 0.569515 10.0814 0.244078 9.75592C-0.0813592 9.43049 -0.0813592 8.90285 0.244078 8.57741L8.57741 0.244078C8.90285 -0.0813592 9.43049 -0.0813592 9.75592 0.244078Z\"\r\n                                        fill=\"currentColor\"\r\n                                    ><\/path>\r\n                                    <path\r\n                                        fill-rule=\"evenodd\"\r\n                                        clip-rule=\"evenodd\"\r\n                                        d=\"M3.72529e-08 0.833333C3.72529e-08 0.373096 0.373096 3.72529e-08 0.833333 3.72529e-08H9.16667C9.6269 3.72529e-08 10 0.373096 10 0.833333V9.16667C10 9.6269 9.6269 10 9.16667 10C8.70643 10 8.33333 9.6269 8.33333 9.16667V1.66667H0.833333C0.373096 1.66667 3.72529e-08 1.29357 3.72529e-08 0.833333Z\"\r\n                                        fill=\"currentColor\"\r\n                                    ><\/path>\r\n                                <\/svg>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/a>\r\n                                <\/div>\r\n                                                                <div class=\"swiper-slide\">\r\n                                    <a href=\"https:\/\/www.themotorombudsman.org\/electric-vehicles\/ev-disputes-brought-by-consumers-to-tmo-in-q4-2025-fy-2025\/\">\r\n                                    <div class=\"information-card information-cardlightgreen\">\r\n                                        \r\n                                                                                    <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2025\/10\/AdobeStock_621979234-EV-1024x683.jpeg\" alt=\"EV disputes brought by consumers to TMO in Q4 2025 \/ FY 2025\" class=\"img-fluid\">\r\n                                                                                <ul class=\"information-tag\">\r\n                                            <li class=\"tag-1\">Electric Vehicles<\/li>\r\n                                            <li class=\"tag-2\">\r\n                                                <svg class=\"icon-clock\" width=\"12\" height=\"13\" viewBox=\"0 0 12 13\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n        <g clip-path=\"url(#clip0_2024_741)\">\r\n            <path d=\"M6 0.5C2.7 0.5 0 3.2 0 6.5C0 9.8 2.7 12.5 6 12.5C9.3 12.5 12 9.8 12 6.5C12 3.2 9.3 0.5 6 0.5ZM6 11.3C3.36 11.3 1.2 9.14 1.2 6.5C1.2 3.86 3.36 1.7 6 1.7C8.64 1.7 10.8 3.86 10.8 6.5C10.8 9.14 8.64 11.3 6 11.3Z\" fill=\"currentColor\"><\/path>\r\n            <path d=\"M6.59648 6.26234V3.50234C6.59648 3.14234 6.35648 2.90234 5.99648 2.90234C5.63648 2.90234 5.39648 3.14234 5.39648 3.50234V6.50234C5.39648 6.68234 5.45648 6.80234 5.57648 6.92234L6.83648 8.18234C7.19648 8.48234 7.55648 8.30234 7.67648 8.18234C7.91648 7.94234 7.91648 7.58234 7.67648 7.34234L6.59648 6.26234Z\" fill=\"currentColor\"><\/path>\r\n        <\/g>\r\n        <defs>\r\n            <clipPath id=\"clip0_2024_741\">\r\n                <rect width=\"12\" height=\"12\" fill=\"white\" transform=\"translate(0 0.5)\"><\/rect>\r\n            <\/clipPath>\r\n        <\/defs>\r\n    <\/svg>\r\n                                                6 Min Read                                            <\/li>\r\n                                        <\/ul>\r\n                                        <div class=\"information-title-div\"><h5>EV disputes brought by consumers to TMO in Q4 2025 \/ FY 2025<\/h5><\/div>\r\n                                        <div class=\"information-card-footer infcard6\">\r\n                                            <span>January 13, 2026<\/span>\r\n                                            <div href=\"https:\/\/www.themotorombudsman.org\/electric-vehicles\/ev-disputes-brought-by-consumers-to-tmo-in-q4-2025-fy-2025\/\" class=\"btn-arrow lightgreen\">\r\n                                                <svg\r\n                                    xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\r\n                                    width=\"10\"\r\n                                    height=\"10\"\r\n                                    viewBox=\"0 0 10 10\"\r\n                                    fill=\"none\"\r\n                                >\r\n                                    <path\r\n                                        fill-rule=\"evenodd\"\r\n                                        clip-rule=\"evenodd\"\r\n                                        d=\"M9.75592 0.244078C10.0814 0.569515 10.0814 1.09715 9.75592 1.42259L1.42259 9.75592C1.09715 10.0814 0.569515 10.0814 0.244078 9.75592C-0.0813592 9.43049 -0.0813592 8.90285 0.244078 8.57741L8.57741 0.244078C8.90285 -0.0813592 9.43049 -0.0813592 9.75592 0.244078Z\"\r\n                                        fill=\"currentColor\"\r\n                                    ><\/path>\r\n                                    <path\r\n                                        fill-rule=\"evenodd\"\r\n                                        clip-rule=\"evenodd\"\r\n                                        d=\"M3.72529e-08 0.833333C3.72529e-08 0.373096 0.373096 3.72529e-08 0.833333 3.72529e-08H9.16667C9.6269 3.72529e-08 10 0.373096 10 0.833333V9.16667C10 9.6269 9.6269 10 9.16667 10C8.70643 10 8.33333 9.6269 8.33333 9.16667V1.66667H0.833333C0.373096 1.66667 3.72529e-08 1.29357 3.72529e-08 0.833333Z\"\r\n                                        fill=\"currentColor\"\r\n                                    ><\/path>\r\n                                <\/svg>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/a>\r\n                                <\/div>\r\n                                                    <\/div>\r\n                    <div class=\"swiper-pagination\"><\/div>\r\n                <\/div>\r\n                <div class=\"text-center d-block d-md-none\">\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\n\n<section class=\"business-sec\"\r\n    style=\"position: relative; overflow: hidden; border-bottom-left-radius: 60px; border-bottom-right-radius: 60px;\">\r\n\r\n    <!-- Background image layer inside section -->\r\n    <div style=\"\r\n    position: absolute;\r\n    inset: 0;\r\n    background-image: url('https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/information-bg2.png');\r\n    background-size: cover;\r\n    background-position: center;\r\n    z-index: 0;\r\n    margin-bottom: 150px !important;\r\n    border-radius: 25px;\r\n  \"><\/div>\r\n\r\n    <!-- Foreground content -->\r\n    <div style=\"position: relative; z-index: 1; padding: 80px 0;\">\r\n\r\n        <div class=\"container\">\r\n            <div class=\"row\">\r\n                <div class=\"col-md-12\">\r\n                    <div class=\"text-box\">\r\n                                                <h2 class=\"text-white\">Find your <span>nearest<\/span> business<\/h2>\r\n                        \r\n                                                <p class=\"text-white\">The Motor Ombudsman&#8217;s Chartered Trading Standards Institute (CTSI)-approved Codes of Practice<\/p>\r\n                                            <\/div>\r\n\r\n                    <form action=\"https:\/\/businesses.themotorombudsman.org\/find-a-business\" method=\"GET\" class=\"form formsearcher\">\r\n                        <div class=\"form-group w-35\">\r\n                            <label for=\"postal_code\" class=\"form-label\">Your Postcode \/ Location*<\/label>\r\n                            <input type=\"text\" class=\"form-control\" name=\"postal_code\" id=\"postal_code\"\r\n                                placeholder=\"Enter your town or postcode...\" autocomplete=\"postal-code\" required>\r\n                        <\/div>\r\n                        <div class=\"form-group w-26\">\r\n                            <label for=\"distance\" class=\"form-label\">Distance*<\/label>\r\n                            <select name=\"distance\" id=\"distance\" class=\"form-select form-control\" required>\r\n                                <option value=\"\" selected>Select distance&#8230;<\/option>\r\n                                <option value=\"1\">Within 1 mile<\/option>\r\n                                <option value=\"5\">Within 5 miles<\/option>\r\n                                <option value=\"10\">Within 10 miles<\/option>\r\n                                <option value=\"20\">Within 20 miles<\/option>\r\n                                <option value=\"30\">Within 30 miles<\/option>\r\n                                <option value=\"40\">Within 40 miles<\/option>\r\n                                <option value=\"50\">Within 50 miles<\/option>\r\n                            <\/select>\r\n                        <\/div>\r\n                        <div class=\"form-group w-26\">\r\n                            <label for=\"brand-select\" class=\"form-label\">Brand \/ Make<\/label>\r\n                            <select class=\"form-select form-control\" name=\"brand\" id=\"brand-select\">\r\n                                <option value=\"\" selected>Select brand \/ make&#8230;<\/option>\r\n                            <\/select>\r\n                        <\/div>\r\n                        <button type=\"submit\" class=\"form-search-box\">\r\n                            <img decoding=\"async\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/themes\/understrap-child-1.2.0\/images\/white-search-icon.svg\"\r\n                                alt=\"\">\r\n                            <span>Search<\/span>\r\n                        <\/button>\r\n\r\n                    <\/form>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>","protected":false},"excerpt":{"rendered":"<p> [&#8230;]<\/p>\n<p><a class=\"btn btn-secondary understrap-read-more-link\" href=\"https:\/\/www.themotorombudsman.org\/consumers\/make-a-complaint\/\">Read More&#8230;<span class=\"screen-reader-text\"> from Resolve a dispute<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":73458,"parent":73449,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-73457","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Car complaints &amp; dispute resolution | The Motor Ombudsman<\/title>\n<meta name=\"description\" content=\"Resolve car complaints with The Motor Ombudsman. 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