{"id":71782,"date":"2024-11-26T05:50:52","date_gmt":"2024-11-26T05:50:52","guid":{"rendered":"https:\/\/www.themotorombudsman.org\/?p=71782"},"modified":"2024-11-26T05:50:52","modified_gmt":"2024-11-26T05:50:52","slug":"aj-fleetcare-crowned-the-2024-winner-of-tmos-national-garage-star-award","status":"publish","type":"post","link":"https:\/\/www.themotorombudsman.org\/press-releases\/aj-fleetcare-crowned-the-2024-winner-of-tmos-national-garage-star-award\/","title":{"rendered":"AJ Fleetcare crowned the 2024 winner of TMO&#8217;s National Garage Star Award"},"content":{"rendered":"<h2 style=\"text-align: center;\"><span style=\"color: #00a9e0;\"><strong>AJ Fleetcare crowned the 2024 winner of The Motor Ombudsman\u2019s National Garage Star Award<\/strong><\/span><strong><span style=\"color: #00a9e0;\">\u00a0<\/span> \u00a0\u00a0<\/strong><\/h2>\n<ul>\n<li><strong>AJ Fleetcare, a family-owned independent garage in Leeds, Yorkshire, has been crowned the overall national winner of The Motor Ombudsman\u2019s 2024 Star Awards, becoming the third independent garage to claim the sought-after National Garage Star Award since 2020 <\/strong><\/li>\n<li><strong>Now in its fifth year, the annual competition was launched to recognise Motor Ombudsman-accredited businesses and staff members within these organisations who have gone the extra mile in the eyes of consumers <\/strong><\/li>\n<li><strong>The eight regional 2024 Garage Star trophy holders across the UK, include four individual winners from franchise car dealerships, and four independent garages <\/strong><\/li>\n<li><strong>In tandem with The Motor Ombudsman\u2019s partnership with the Chartered Trading Standards Institute (CTSI)\u2019s prestigious Hero Awards, the National Garage Star trophy will be formally presented at the Houses of Parliament in Westminster for the second year running<\/strong><\/li>\n<\/ul>\n<p>The Motor Ombudsman is pleased to announce that <span style=\"color: #00a9e0;\"><strong><a style=\"color: #00a9e0;\" href=\"https:\/\/www.themotorombudsman.org\/garage-finder\/aj-fleetcare\">AJ Fleetcare<\/a><\/strong><\/span>, an independent garage in Leeds, has been crowned the 2024 winner of the National Garage Star Award \u2013 the top prize in the Ombudsman\u2019s annual Star Awards competition. Now in their fifth year, the motor industry accolades allow consumers to put businesses accredited to one or more of The Motor Ombudsman\u2019s four Codes of Practice, or individual staff members, into the spotlight, for going the extra mile to deliver an exceptional level of service. This can be at the point when customers buy a car, have it maintained, or during the process of making a purchase or a claim on a warranty.<\/p>\n\n<p>The family-owned business in Yorkshire was amongst the 3,262 online nominations that were submitted by motorists up and down the UK in the latest contest \u2013 the highest ever volume of submissions received. These are short accounts from consumers, who put their \u2018stars\u2019 forward following acts of kindness and generosity, and highlight gestures that went beyond what would normally be expected of staff, and which ultimately made a significant difference.<\/p>\n<h3 style=\"text-align: center;\">\n<!-- iframe plugin v.6.0 wordpress.org\/plugins\/iframe\/ -->\n<iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/4OuO45huN4M?si=ygF6v2gM2_BlAYWc\" width=\"650\" height=\"355\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" scrolling=\"yes\" class=\"iframe-class\"><\/iframe>\n<\/h3>\n\n<p>According to pre-defined criteria, these entries were then whittled down by The Motor Ombudsman to form a shortlist of the final 30. These were made up of 24 nominations across eight UK regions for the Garage Star Awards \u2013 applicable to accredited independent garages and franchise dealers, and six nominations for the Customer Service Star Awards, covering vehicle manufacturers and extended warranty providers that are committed to The Motor Ombudsman\u2019s New Car and Vehicle Warranty Product Codes respectively. These final contenders \u2013 an achievement in itself to reach this stage of the competition, were then passed to this year\u2019s Star Awards judging panel of industry experts to jointly determine the names of the winners for 2024, and the two highly commended entries in each category.<\/p>\n\n<p>For the eight regional trophy holders that were named across the country in the Garage Star category, four were bestowed to individual team members from franchise car dealerships. The remainder were claimed by four independent garages, which saw Garej Arwyn Cyf in Wales win a Star Award for the second consecutive year. Furthermore, after seeing off stiff competition from the other two contenders earmarked for the regional Garage Star trophy for the North, AJ Fleetcare emerged triumphant, with judges commending the business for their caring and altruistic support of a customer who was facing challenging circumstances looking after a relative, which saw the garage fix the individual\u2019s vehicle at very short notice, whilst they also paid for a taxi fare at no extra charge to minimise inconvenience and keep the customer mobile. This was coupled with a thoughtful gift on the handover of the repaired vehicle, alongside words of reassurance.<\/p>\n\n<p>To determine the name that would be etched on to this year\u2019s National Garage Star trophy, the independent garage from Leeds, alongside the seven other regional trophy holders, were then brought together once again for the final evaluation of the session to determine the recipient of the top prize. However, AJ Fleetcare\u2019s swift assistance of a consumer in their hour of need was considered, without hesitation by all judges, worthy of the coveted 2024 title, in addition to \u00a32,000 in high street vouchers as a reflection of this outstanding achievement.<\/p>\n\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-71841\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2024\/11\/AJ-Fleetcare-is-named-the-winner-of-the-2024-Garage-Star-Award-for-the-North-and-the-National-trophy-1024x577.jpg\" alt=\"\" width=\"1024\" height=\"577\" srcset=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2024\/11\/AJ-Fleetcare-is-named-the-winner-of-the-2024-Garage-Star-Award-for-the-North-and-the-National-trophy-1024x577.jpg 1024w, https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2024\/11\/AJ-Fleetcare-is-named-the-winner-of-the-2024-Garage-Star-Award-for-the-North-and-the-National-trophy-300x169.jpg 300w, https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2024\/11\/AJ-Fleetcare-is-named-the-winner-of-the-2024-Garage-Star-Award-for-the-North-and-the-National-trophy-768x432.jpg 768w, https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2024\/11\/AJ-Fleetcare-is-named-the-winner-of-the-2024-Garage-Star-Award-for-the-North-and-the-National-trophy-1536x865.jpg 1536w, https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2024\/11\/AJ-Fleetcare-is-named-the-winner-of-the-2024-Garage-Star-Award-for-the-North-and-the-National-trophy.jpg 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>At the beginning of next month, the National Garage Star silverware will be formally presented for the second year running at the Chartered Trading Standards Institute (CTSI)\u2019s Hero Awards ceremony in the prestigious surroundings of the Houses of Parliament. The annual celebration, attended by Members of Parliament, commemorates remarkable individuals or groups of people who have made outstanding contributions within their respective fields.<\/p>\n\n<p>On being named the winner of the National Garage Star Award, Alan and Jeanette Landale, the husband and wife owners of AJ Fleetcare, said: \u201cWe are absolutely delighted to have won the top prize. We faced some very stiff competition from the other 2024 Garage Star Award winners, and bringing home two trophies is a true testament to the hard work that the entire team put in on a daily basis, and their unrelenting commitment to delivering the highest level of customer service across the business. This really is a joint effort, and we are honoured that the lengths that we go to, have been formally recognised both by our customers, and by a panel of motor industry experts. We are very much looking forward to a very memorable and special trip to London.\u201d<\/p>\n\n<p>Bill Fennell, Chief Ombudsman and Managing Director of The Motor Ombudsman, said: \u201cWe would like to congratulate all of this year\u2019s trophy winners and highly commended entries on their fantastic achievement, and AJ Fleetcare in particular, on claiming the highest honour, from the thousands of entries that we received. The calibre was extremely high, thereby making this a very closely fought contest. However, at the end of the day, it can be the smallest of gestures that make the biggest difference to someone, and AJ Fleetcare unanimously stood out for the judges, thanks to their unequivocal dedication to going the extra mile and taking all necessary steps to deliver a caring and attentive customer experience.\u201d<\/p>\n\n<p>Bill added: \u201cWe would like to thank the customers of Motor Ombudsman-accredited businesses who took the time to nominate organisations and staff members across the UK. Without them and the hard work and kind-natured gestures shown by businesses, we would not have the great standard of entries and the industry awards that we have today.\u201d<\/p>\n\n<p>DVSA\u2019s Head of Vehicle Policy and Engineering, Neil Barlow \u2013 a judge for the 2024 Star Awards, said: \u201cExcellent customer service is a priority for DVSA, and for the wider industry. Providing a quality service builds trust with motorists and makes it easier for them to keep their vehicles safe. The 30 finalists in this year\u2019s Star Awards should be very proud of the great service they continue to offer customers. This year\u2019s winners AJ Fleetcare have proven their commitment to their customers, and in turn have set an example for the industry.\u201d<\/p>\n\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-71842\" src=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2024\/11\/Alan-Landale-at-AJ-Fleetcare-inspects-a-vehicle-1024x577.jpg\" alt=\"\" width=\"1024\" height=\"577\" srcset=\"https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2024\/11\/Alan-Landale-at-AJ-Fleetcare-inspects-a-vehicle-1024x577.jpg 1024w, https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2024\/11\/Alan-Landale-at-AJ-Fleetcare-inspects-a-vehicle-300x169.jpg 300w, https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2024\/11\/Alan-Landale-at-AJ-Fleetcare-inspects-a-vehicle-768x432.jpg 768w, https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2024\/11\/Alan-Landale-at-AJ-Fleetcare-inspects-a-vehicle-1536x865.jpg 1536w, https:\/\/www.themotorombudsman.org\/wp-content\/uploads\/2024\/11\/Alan-Landale-at-AJ-Fleetcare-inspects-a-vehicle.jpg 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>For more information on The Motor Ombudsman\u2019s Star Awards, visit <span style=\"color: #00a9e0;\"><strong><a style=\"color: #00a9e0;\" href=\"http:\/\/www.TheMotorOmbudsman.org\/Awards\">www.TheMotorOmbudsman.org\/Awards<\/a><\/strong><\/span>.<\/p>\n<p><strong>ENDS<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>Notes to editors<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<h3><span style=\"color: #f5c500;\"><strong>2024 Garage Star Award winners and highly commended entries<\/strong><\/span><\/h3>\n<p><strong>\u00a0<\/strong><\/p>\n<p>The businesses and individuals crowned regional Garage Star Award winners in 2024, and those which were highly commended, were:<\/p>\n\n<ul>\n<li><span style=\"color: #00a9e0;\"><span style=\"color: #f5c500;\"><strong>NORTH:<\/strong><\/span> <strong>AJ Fleetcare<\/strong><\/span> (Leeds, Yorkshire), for assisting a customer facing challenging personal circumstances, at very short notice, and with added care and empathy<\/li>\n<\/ul>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong><span style=\"color: #00a9e0;\">Highly commended:<\/span> <\/strong>Keswick Motor Company (Keswick, Cumbria) and Napoleon Garage (BD4) Ltd (Bradford, Yorkshire)<\/p>\n\n<ul>\n<li><span style=\"color: #f5c500;\"><strong>SOUTH:<\/strong><\/span><span style=\"color: #00a9e0;\"> <strong>Courtwood Car Services<\/strong><\/span> (Uxbridge, Middlesex), for going to great lengths to bring a 20-year-old vehicle back to a roadworthy and legal condition, and for spending a significant amount of time diagnosing a mechanical issue<\/li>\n<\/ul>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong><span style=\"color: #00a9e0;\">Highly commended:<\/span> <\/strong>Bourne Road Garage Ltd (Dartford, Essex) and Nick Locke, CMA General Manager (for Chingford and Northampton) at Bristol Street Motors Vauxhall Chingford (East London)<\/p>\n\n<ul>\n<li><span style=\"color: #00a9e0;\"><span style=\"color: #f5c500;\"><strong>EAST:<\/strong><\/span> <strong>Connor Smith, Sales Executive at Marshall Ford King&#8217;s Lynn<\/strong><\/span> (King\u2019s Lynn, Norfolk), for an exceptional and very attentive level of service shown to a customer who had specific mobility requirements, during the purchase process, and post-sale<\/li>\n<\/ul>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong><span style=\"color: #00a9e0;\">Highly commended:<\/span> <\/strong>Crown Garage Honda (King\u2019s Lynn, Norfolk) and Wings \u0160KODA Peterborough (Cambridgeshire)<\/p>\n\n<ul>\n<li><span style=\"color: #00a9e0;\"><span style=\"color: #f5c500;\"><strong>WEST:<\/strong><\/span> <strong>Dominic Bryan, General Sales Manager at Marshall Hyundai Worcester <\/strong><\/span>(Worcestershire), for working after hours, and going beyond the call of duty to ensure the seamless purchase of a new car for a customer\u2019s elderly parents<\/li>\n<\/ul>\n<p><strong>\u00a0<\/strong><\/p>\n<p><span style=\"color: #00a9e0;\"><strong>Highly commended: <\/strong><\/span>AP Auto Repairs (Helston, Cornwall) and CM Motors (Helston, Cornwall)<\/p>\n\n<ul>\n<li><span style=\"color: #00a9e0;\"><span style=\"color: #f5c500;\"><strong>THE MIDLANDS:<\/strong><\/span> <strong>Luke Saunders, Sales Executive at Listers Honda Stratford-upon-Avon<\/strong><\/span> (Warwickshire), for his thoughtful, kind and highly considerate approach shown to a customer throughout the purchase process, from handover, to delivery<\/li>\n<\/ul>\n<p><strong>\u00a0<\/strong><\/p>\n<p><span style=\"color: #00a9e0;\"><strong>Highly commended: <\/strong><\/span>Car and Commercial Repairs Ltd (Nottingham, Nottinghamshire) and Chris Jenks, Service Manager at R.C. Motors Ltd (Shrewsbury, Shropshire)<\/p>\n\n<ul>\n<li><span style=\"color: #f5c500;\"><strong>NORTHERN IRELAND:<\/strong> <\/span><strong><span style=\"color: #00a9e0;\">Lisa Gormley, Service Manager at Donnelly &amp; Taggart Renault<\/span> <\/strong>(Ballymena, County Antrim), for reassuring and caring service provided to a family, and for the swift repair of a vehicle that had broken down<\/li>\n<\/ul>\n<p><strong>\u00a0<\/strong><\/p>\n<p><span style=\"color: #00a9e0;\"><strong>Highly commended: <\/strong><\/span>Donnelly Honda Belfast (Belfast, County Antrim) and Roadside (Garages) Kia (Coleraine, County Londonderry)<\/p>\n\n<ul>\n<li><span style=\"color: #00a9e0;\"><span style=\"color: #f5c500;\"><strong>SCOTLAND:<\/strong> <\/span><strong>Anderson Clark Motor Repairs <\/strong><\/span>(Inverness, Inverness-shire), for assisting a customer at short notice with repairs, for vehicles used for charitable commitments<\/li>\n<\/ul>\n<p><strong>\u00a0<\/strong><\/p>\n<p><span style=\"color: #00a9e0;\"><strong>Highly commended: <\/strong><\/span>Brown Brothers (Peebles, Peebleshire) and MacInnes Motors (Dingwall, Ross-Shire)<\/p>\n\n<ul>\n<li><span style=\"color: #00a9e0;\"><span style=\"color: #f5c500;\"><strong>WALES:<\/strong><\/span> <strong>Garej Arwyn Cyf<\/strong> <\/span>(Caernarfon, Gwynedd), for a courteous and personal approach shown to a customer, whilst offering a consistently high level of service.<\/li>\n<\/ul>\n<p><strong>\u00a0<\/strong><\/p>\n<p><span style=\"color: #00a9e0;\"><strong>Highly commended:<\/strong> <\/span>Jamin Strickland at Cardiff Honda (Glamorgan) and Ponthir Group Newport (Gwent)<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<h3><span style=\"color: #f5c500;\"><strong>National Garage Star Award winners \u2013 Hall of Fame<\/strong><\/span><\/h3>\n<p><strong>\u00a0<\/strong><\/p>\n<p><span style=\"color: #00a9e0;\"><strong>2024: <\/strong><\/span>AJ Fleetcare<strong>, <\/strong>Leeds, Yorkshire (independent garage) <strong>\u00a0<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong><span style=\"color: #00a9e0;\">2023:<\/span> <\/strong>Luke Laurence, Sales Executive at Crown Suzuki, Hendon, North London (individual team member)<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><span style=\"color: #00a9e0;\"><strong>2022: <\/strong><\/span>Roadside (Garages) Kia, Coleraine, Northern Ireland (franchise car dealership)<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><span style=\"color: #00a9e0;\"><strong>2021: <\/strong><\/span>The Garage (Whitburn), Whitburn, Scotland (independent garage)<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><span style=\"color: #00a9e0;\"><strong>2020: <\/strong><\/span>Dukes AutoTech, St Austell, Cornwall (independent garage)<\/p>\n\n<h3><span style=\"color: #f5c500;\"><strong>Judging panel for The Motor Ombudsman\u2019s 2024 Star Awards <\/strong><\/span><\/h3>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong><span style=\"color: #00a9e0;\">Bill Fennell:<\/span> <\/strong>Chief Ombudsman and Managing Director, The Motor Ombudsman (Host Judge)<\/p>\n\n<p><span style=\"color: #00a9e0;\"><strong>Neil Barlow: <\/strong><\/span>Head of Vehicle Policy and Engineering, the Driver and Vehicle Standards Agency (DVSA)<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><span style=\"color: #00a9e0;\"><strong>Gavin Braithwaite-Smith: <\/strong><\/span>Features Editor, Garage Wire<\/p>\n","protected":false},"excerpt":{"rendered":"<p>AJ Fleetcare crowned the 2024 winner of The Motor Ombudsman\u2019s National Garage Star Award\u00a0 \u00a0\u00a0 AJ Fleetcare, a family-owned independent garage in Leeds, Yorkshire, has been crowned the overall national winner of The Motor Ombudsman\u2019s 2024 Star Awards, becoming the third independent garage to claim the sought-after National Garage Star Award since 2020 Now in [&#8230;]<\/p>\n<p><a class=\"btn btn-secondary understrap-read-more-link\" href=\"https:\/\/www.themotorombudsman.org\/press-releases\/aj-fleetcare-crowned-the-2024-winner-of-tmos-national-garage-star-award\/\">Read More&#8230;<span class=\"screen-reader-text\"> from AJ Fleetcare crowned the 2024 winner of TMO&#8217;s National Garage Star Award<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":71783,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[5],"tags":[],"class_list":["post-71782","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-press-releases"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - 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