{"id":60812,"date":"2025-02-03T08:53:00","date_gmt":"2025-02-03T08:53:00","guid":{"rendered":"https:\/\/www.themotorombudsman.org\/?p=60812"},"modified":"2026-01-05T11:58:56","modified_gmt":"2026-01-05T11:58:56","slug":"industry-insights","status":"publish","type":"post","link":"https:\/\/www.themotorombudsman.org\/useful-information\/industry-insights\/","title":{"rendered":"Industry Insights"},"content":{"rendered":"\n

Analyses of information gained through The Motor Ombudsman\u2019s in-house dispute resolution process, and surveys of businesses in the automotive sector, provide an exclusive \u201con the ground picture\u201d and valuable insight into the automotive landscape, as well as key trends within different areas of the motor industry, spanning service and repair to electric vehicles.<\/p>\n\n\n\n

Used Cars<\/span><\/strong><\/h3>\n\n\n\n\n\n\n
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Insight Report: 2024 used car purchase disputes<\/h5>\r\n <\/div>\r\n

A report on used vehicle purchases published by The Motor Ombudsman can be downloaded as a PDF<\/p>\r\n <\/div>\r\n \r\n Download <\/a>\r\n\r\n<\/div>\r\n\n\n

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Infographic: 2024 used car purchase complaints <\/h5>\r\n <\/div>\r\n

To view and download the infographic below on the used car purchase complaints submitted by consumers to The Motor Ombudsman<\/p>\r\n <\/div>\r\n \r\n Download <\/a>\r\n\r\n<\/div>\r\n\n\n\n

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Infographic:\u00a02023 used car purchase complaints<\/h5>\r\n <\/div>\r\n

To view and download the infographic below on the used car purchase complaints submitted by consumers to The Motor Ombudsman<\/p>\r\n <\/div>\r\n \r\n Download <\/a>\r\n\r\n<\/div>\r\n<\/div>\n\n\n

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<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Service and Repair<\/span><\/strong><\/h3>\n\n\n\n


Every year, The Motor Ombudsman conducts research amongst vehicle repairers across the UK, to look at the approach of consumers in relation to the repair and maintenance of their vehicles. The key findings of the research are presented in a report, identifying key statistics and trends. 

The reports can be downloaded as a PDF by clicking on the blue links or the cover images below.<\/p>\n\n\n\n\n\n\n

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Independent Garage and Franchised Dealer Workshop Report – 2025 Review and 2026 Outlook<\/h5>\r\n <\/div>\r\n

To view and download the report below<\/p>\r\n <\/div>\r\n \r\n Download <\/a>\r\n\r\n<\/div>\r\n\n\n

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Industry Insight Report: Independent Garage and Franchise Dealer Workshop Survey <\/h5>\r\n <\/div>\r\n

To view and download the industry insight report below<\/p>\r\n <\/div>\r\n \r\n Download <\/a>\r\n\r\n<\/div>\r\n\n\n\n\n\n\n

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Independent Garage and Franchised Dealer Workshop Report – 2024 Review and 2025 Outlook<\/h5>\r\n <\/div>\r\n

To view and download the report below<\/p>\r\n <\/div>\r\n \r\n Download <\/a>\r\n\r\n<\/div>\r\n\n\n\n\n\n\n

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Independent Garage and Franchised Dealer Workshop Report – 2023 Review and 2024 Outlook<\/h5>\r\n <\/div>\r\n

To view and download the report below<\/p>\r\n <\/div>\r\n \r\n Download <\/a>\r\n\r\n<\/div>\r\n\n\n\n\n\n\n

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<\/u><\/strong><\/span><\/a><\/p>\n\n\n

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Independent Garage and Franchised Dealer Workshop Report – 2022 Review and 2023 Outlook<\/h5>\r\n <\/div>\r\n

To view and download the report below<\/p>\r\n <\/div>\r\n \r\n Download <\/a>\r\n\r\n<\/div>\r\n\n\n\n\n\n\n\n\n\n\n

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Read The Motor Ombudsman\u2019s annual ICAP Report here<\/a><\/strong><\/span>.<\/p>\n\n\n\n

 <\/strong><\/p>\n\n\n\n\n","protected":false},"excerpt":{"rendered":"

Analyses of information gained through The Motor Ombudsman\u2019s in-house dispute resolution process, and surveys of businesses in the automotive sector, provide an exclusive \u201con the ground picture\u201d and valuable insight into the automotive landscape, as well as key trends within different areas of the motor industry, spanning service and repair to electric vehicles. Used Cars […]<\/p>\n

Read More… from Industry Insights<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":54862,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1,599],"tags":[],"class_list":["post-60812","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-useful-information","category-media-publications"],"acf":[],"yoast_head":"\nIndustry Insights - The Motor Ombudsman<\/title>\n<meta name=\"description\" content=\"Read the latest industry insights, from analyses of information gained through TMO's ADR process, and automotive business research.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.themotorombudsman.org\/useful-information\/industry-insights\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta 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