{"id":54457,"date":"2024-11-01T09:00:26","date_gmt":"2024-11-01T09:00:26","guid":{"rendered":"https:\/\/www.themotorombudsman.org\/?p=54457"},"modified":"2025-07-07T15:22:36","modified_gmt":"2025-07-07T15:22:36","slug":"schedule-5-adr-annual-activity-report","status":"publish","type":"post","link":"https:\/\/www.themotorombudsman.org\/media-publications\/schedule-5-adr-annual-activity-report\/","title":{"rendered":"Schedule 5: ADR Annual Activity Report"},"content":{"rendered":"\n

The Motor Ombudsman (TMO) is certified as an Alternative Dispute Resolution (ADR) provider by Chartered Trading Standards Institute<\/a> (CTSI), who are the Government appointed competent authority for approving and auditing ADR providers for non-regulated sectors in the UK.<\/p>\n\n\n\n

Each year TMO provides statistics and commentary as part of the ADR certification process.<\/p>\n\n\n\n

The Schedule 5 Report covers the number of contacts and cases submitted to TMO, accepted volumes to ADR and to which Code of Practice they applied, as well as timescales to complete the ADR process.<\/p>\n\n\n\n

You can read more about the process and current timescales here<\/a>.<\/p>\n\n\n\n\n\n\n\n\n\n\n\n

Last Updated: 01 November 2024<\/p>\n\n\n

\r\n
\r\n
\r\n \"\"\r\n
Schedule 5: The Motor Ombudsman Reporting Period: October 2023 to 2024<\/h5>\r\n <\/div>\r\n

You can read the latest report by clicking the link below.<\/p>\r\n <\/div>\r\n \r\n Download <\/a>\r\n\r\n<\/div>\r\n\n\n\n

\"ADR<\/figure>\n","protected":false},"excerpt":{"rendered":"

The Motor Ombudsman (TMO) is certified as an Alternative Dispute Resolution (ADR) provider by Chartered Trading Standards Institute (CTSI), who are the Government appointed competent authority for approving and auditing ADR providers for non-regulated sectors in the UK. Each year TMO provides statistics and commentary as part of the ADR certification process. The Schedule 5 Report […]<\/p>\n

Read More… from Schedule 5: ADR Annual Activity Report<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":52366,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[599],"tags":[],"class_list":["post-54457","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-media-publications"],"acf":[],"yoast_head":"\nSchedule 5: ADR Annual Activity Report - The Motor Ombudsman<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.themotorombudsman.org\/media-publications\/schedule-5-adr-annual-activity-report\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Schedule 5: ADR Annual Activity Report - The Motor Ombudsman\" \/>\n<meta property=\"og:description\" content=\"The Motor Ombudsman (TMO) is certified as an Alternative Dispute Resolution (ADR) provider by Chartered Trading Standards Institute (CTSI), who are the Government appointed competent authority for approving and auditing ADR providers for non-regulated sectors in the UK. 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