ICAP Reports - The Motor Ombudsman

ICAP Reports - The Motor Ombudsman https://www.themotorombudsman.org/category/media-publications/icap/ We are the Ombudsman for the motor industry Tue, 02 Dec 2025 16:20:07 +0000 en-GB hourly 1 https://wordpress.org/?v=6.8.3 https://www.themotorombudsman.org/wp-content/uploads/2025/03/cropped-logo-1-2-32x32.png ICAP Reports - The Motor Ombudsman https://www.themotorombudsman.org/category/media-publications/icap/ 32 32 ICAP Report 2024 https://www.themotorombudsman.org/media-publications/icap-report-2024/ Fri, 20 Jun 2025 11:37:00 +0000 https://www.themotorombudsman.org/?p=78117 The Motor Ombudsman hosts the Independent Compliance Assessment Panel (ICAP) three times a year to discuss a selection of cases across its four Codes of Practice that The Motor Ombudsman has worked on. This is in order to verify that the outcomes and final decisions reached by the adjudicators and ombudsman respectively are fair, reasonable [...]

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]]> The Motor Ombudsman hosts the Independent Compliance Assessment Panel (ICAP) three times a year to discuss a selection of cases across its four Codes of Practice that The Motor Ombudsman has worked on. This is in order to verify that the outcomes and final decisions reached by the adjudicators and ombudsman respectively are fair, reasonable and impartial.

icap

Alongside these meetings, the annual ICAP Report, a fully transparent document available to the public, is produced. Amongst other content, it includes an overview of the cases that have been reviewed by the Panel, a performance summary relating to the Codes of Practice, the results of the yearly Service and Repair and New Car Code of Practice consumer satisfaction surveys, and the comments made by Panel members on the Report.

To achieve an un-biased view of Motor Ombudsman activities, the Panel is made up of members from within and outside of the automotive industry. Organisations represented include Citizens Advice and the Parliamentary and Health Service Ombudsman.

Please click on the link below to download the 2024 ICAP Report as a PDF document.

2024 Report

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]]> ICAP Report 2023 https://www.themotorombudsman.org/media-publications/icap-report-2023/ Tue, 20 Jun 2023 14:56:00 +0000 https://www.themotorombudsman.org/?p=77051 The Motor Ombudsman hosts the Independent Compliance Assessment Panel (ICAP) three times a year to discuss a selection of cases across its four Codes of Practice that The Motor Ombudsman has worked on. This is in order to verify that the outcomes and final decisions reached by the adjudicators and ombudsman respectively are fair, reasonable [...]

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]]> The Motor Ombudsman hosts the Independent Compliance Assessment Panel (ICAP) three times a year to discuss a selection of cases across its four Codes of Practice that The Motor Ombudsman has worked on. This is in order to verify that the outcomes and final decisions reached by the adjudicators and ombudsman respectively are fair, reasonable and impartial.

icap

Alongside these meetings, the annual ICAP Report, a fully transparent document available to the public, is produced. Amongst other content, it includes an overview of the cases that have been reviewed by the Panel, a performance summary relating to the Codes of Practice, the results of the yearly Service and Repair and New Car Code of Practice consumer satisfaction surveys, and the comments made by Panel members on the Report.

To achieve an un-biased view of Motor Ombudsman activities, the Panel is made up of members from within and outside of the automotive industry. Organisations represented include Citizens Advice and the Parliamentary and Health Service Ombudsman.

Please click on the links below to download each annual ICAP Report as a PDF document.

2023 Report

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]]> ICAP Report 2022 https://www.themotorombudsman.org/media-publications/icap-report-2022/ Sat, 25 Jun 2022 20:58:00 +0000 https://www.themotorombudsman.org/?p=77499 The Motor Ombudsman hosts the Independent Compliance Assessment Panel (ICAP) three times a year to discuss a selection of cases across its four Codes of Practice that The Motor Ombudsman has worked on. This is in order to verify that the outcomes and final decisions reached by the adjudicators and ombudsman respectively are fair, reasonable [...]

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]]> The Motor Ombudsman hosts the Independent Compliance Assessment Panel (ICAP) three times a year to discuss a selection of cases across its four Codes of Practice that The Motor Ombudsman has worked on. This is in order to verify that the outcomes and final decisions reached by the adjudicators and ombudsman respectively are fair, reasonable and impartial.

icap

Alongside these meetings, the annual ICAP Report, a fully transparent document available to the public, is produced. Amongst other content, it includes an overview of the cases that have been reviewed by the Panel, a performance summary relating to the Codes of Practice, the results of the yearly Service and Repair and New Car Code of Practice consumer satisfaction surveys, and the comments made by Panel members on the Report.

To achieve an un-biased view of Motor Ombudsman activities, the Panel is made up of members from within and outside of the automotive industry. Organisations represented include Citizens Advice and the Parliamentary and Health Service Ombudsman.

Please click on the links below to download each annual ICAP Report as a PDF document.

2022 Report

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]]> ICAP Report 2021 https://www.themotorombudsman.org/media-publications/icap-report-2021/ Fri, 25 Jun 2021 21:02:00 +0000 https://www.themotorombudsman.org/?p=77501 The Motor Ombudsman hosts the Independent Compliance Assessment Panel (ICAP) three times a year to discuss a selection of cases across its four Codes of Practice that The Motor Ombudsman has worked on. This is in order to verify that the outcomes and final decisions reached by the adjudicators and ombudsman respectively are fair, reasonable [...]

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]]> The Motor Ombudsman hosts the Independent Compliance Assessment Panel (ICAP) three times a year to discuss a selection of cases across its four Codes of Practice that The Motor Ombudsman has worked on. This is in order to verify that the outcomes and final decisions reached by the adjudicators and ombudsman respectively are fair, reasonable and impartial.

icap

Alongside these meetings, the annual ICAP Report, a fully transparent document available to the public, is produced. Amongst other content, it includes an overview of the cases that have been reviewed by the Panel, a performance summary relating to the Codes of Practice, the results of the yearly Service and Repair and New Car Code of Practice consumer satisfaction surveys, and the comments made by Panel members on the Report.

To achieve an un-biased view of Motor Ombudsman activities, the Panel is made up of members from within and outside of the automotive industry. Organisations represented include Citizens Advice and the Parliamentary and Health Service Ombudsman.

Please click on the links below to download each annual ICAP Report as a PDF document.

2021 Report

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]]> ICAP Report 2020 https://www.themotorombudsman.org/media-publications/icap-report-2020/ Thu, 25 Jun 2020 21:03:00 +0000 https://www.themotorombudsman.org/?p=77503 The Motor Ombudsman hosts the Independent Compliance Assessment Panel (ICAP) three times a year to discuss a selection of cases across its four Codes of Practice that The Motor Ombudsman has worked on. This is in order to verify that the outcomes and final decisions reached by the adjudicators and ombudsman respectively are fair, reasonable [...]

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]]> The Motor Ombudsman hosts the Independent Compliance Assessment Panel (ICAP) three times a year to discuss a selection of cases across its four Codes of Practice that The Motor Ombudsman has worked on. This is in order to verify that the outcomes and final decisions reached by the adjudicators and ombudsman respectively are fair, reasonable and impartial.

icap

Alongside these meetings, the annual ICAP Report, a fully transparent document available to the public, is produced. Amongst other content, it includes an overview of the cases that have been reviewed by the Panel, a performance summary relating to the Codes of Practice, the results of the yearly Service and Repair and New Car Code of Practice consumer satisfaction surveys, and the comments made by Panel members on the Report.

To achieve an un-biased view of Motor Ombudsman activities, the Panel is made up of members from within and outside of the automotive industry. Organisations represented include Citizens Advice and the Parliamentary and Health Service Ombudsman.

Please click on the links below to download each annual ICAP Report as a PDF document.

2020 Report

The post ICAP Report 2020 appeared first on The Motor Ombudsman.

]]> ICAP Report 2019 https://www.themotorombudsman.org/media-publications/icap-report-2019/ Tue, 25 Jun 2019 21:04:00 +0000 https://www.themotorombudsman.org/?p=77505 The Motor Ombudsman hosts the Independent Compliance Assessment Panel (ICAP) three times a year to discuss a selection of cases across its four Codes of Practice that The Motor Ombudsman has worked on. This is in order to verify that the outcomes and final decisions reached by the adjudicators and ombudsman respectively are fair, reasonable [...]

Read More... from ICAP Report 2019

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]]> The Motor Ombudsman hosts the Independent Compliance Assessment Panel (ICAP) three times a year to discuss a selection of cases across its four Codes of Practice that The Motor Ombudsman has worked on. This is in order to verify that the outcomes and final decisions reached by the adjudicators and ombudsman respectively are fair, reasonable and impartial.

icap

Alongside these meetings, the annual ICAP Report, a fully transparent document available to the public, is produced. Amongst other content, it includes an overview of the cases that have been reviewed by the Panel, a performance summary relating to the Codes of Practice, the results of the yearly Service and Repair and New Car Code of Practice consumer satisfaction surveys, and the comments made by Panel members on the Report.

To achieve an un-biased view of Motor Ombudsman activities, the Panel is made up of members from within and outside of the automotive industry. Organisations represented include Citizens Advice and the Parliamentary and Health Service Ombudsman.

Please click on the links below to download each annual ICAP Report as a PDF document.

2019 Report

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]]> ICAP Report 2018 https://www.themotorombudsman.org/media-publications/icap-report-2018/ Mon, 25 Jun 2018 21:05:00 +0000 https://www.themotorombudsman.org/?p=77507 The Motor Ombudsman hosts the Independent Compliance Assessment Panel (ICAP) three times a year to discuss a selection of cases across its four Codes of Practice that The Motor Ombudsman has worked on. This is in order to verify that the outcomes and final decisions reached by the adjudicators and ombudsman respectively are fair, reasonable [...]

Read More... from ICAP Report 2018

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]]> The Motor Ombudsman hosts the Independent Compliance Assessment Panel (ICAP) three times a year to discuss a selection of cases across its four Codes of Practice that The Motor Ombudsman has worked on. This is in order to verify that the outcomes and final decisions reached by the adjudicators and ombudsman respectively are fair, reasonable and impartial.

icap

Alongside these meetings, the annual ICAP Report, a fully transparent document available to the public, is produced. Amongst other content, it includes an overview of the cases that have been reviewed by the Panel, a performance summary relating to the Codes of Practice, the results of the yearly Service and Repair and New Car Code of Practice consumer satisfaction surveys, and the comments made by Panel members on the Report.

To achieve an un-biased view of Motor Ombudsman activities, the Panel is made up of members from within and outside of the automotive industry. Organisations represented include Citizens Advice and the Parliamentary and Health Service Ombudsman.

Please click on the links below to download each annual ICAP Report as a PDF document.

2018 Report

The post ICAP Report 2018 appeared first on The Motor Ombudsman.

]]> ICAP Report 2017 https://www.themotorombudsman.org/media-publications/icap-report-2017/ Sun, 25 Jun 2017 21:07:00 +0000 https://www.themotorombudsman.org/?p=77511 The Motor Ombudsman hosts the Independent Compliance Assessment Panel (ICAP) three times a year to discuss a selection of cases across its four Codes of Practice that The Motor Ombudsman has worked on. This is in order to verify that the outcomes and final decisions reached by the adjudicators and ombudsman respectively are fair, reasonable [...]

Read More... from ICAP Report 2017

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]]> The Motor Ombudsman hosts the Independent Compliance Assessment Panel (ICAP) three times a year to discuss a selection of cases across its four Codes of Practice that The Motor Ombudsman has worked on. This is in order to verify that the outcomes and final decisions reached by the adjudicators and ombudsman respectively are fair, reasonable and impartial.

icap

Alongside these meetings, the annual ICAP Report, a fully transparent document available to the public, is produced. Amongst other content, it includes an overview of the cases that have been reviewed by the Panel, a performance summary relating to the Codes of Practice, the results of the yearly Service and Repair and New Car Code of Practice consumer satisfaction surveys, and the comments made by Panel members on the Report.

To achieve an un-biased view of Motor Ombudsman activities, the Panel is made up of members from within and outside of the automotive industry. Organisations represented include Citizens Advice and the Parliamentary and Health Service Ombudsman.

Please click on the links below to download each annual ICAP Report as a PDF document.

2017 Report

The post ICAP Report 2017 appeared first on The Motor Ombudsman.

]]> ICAP Report 2016 https://www.themotorombudsman.org/media-publications/icap-report-2016/ Sat, 25 Jun 2016 21:07:00 +0000 https://www.themotorombudsman.org/?p=77513 The Motor Ombudsman hosts the Independent Compliance Assessment Panel (ICAP) three times a year to discuss a selection of cases across its four Codes of Practice that The Motor Ombudsman has worked on. This is in order to verify that the outcomes and final decisions reached by the adjudicators and ombudsman respectively are fair, reasonable [...]

Read More... from ICAP Report 2016

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]]> The Motor Ombudsman hosts the Independent Compliance Assessment Panel (ICAP) three times a year to discuss a selection of cases across its four Codes of Practice that The Motor Ombudsman has worked on. This is in order to verify that the outcomes and final decisions reached by the adjudicators and ombudsman respectively are fair, reasonable and impartial.

icap

Alongside these meetings, the annual ICAP Report, a fully transparent document available to the public, is produced. Amongst other content, it includes an overview of the cases that have been reviewed by the Panel, a performance summary relating to the Codes of Practice, the results of the yearly Service and Repair and New Car Code of Practice consumer satisfaction surveys, and the comments made by Panel members on the Report.

To achieve an un-biased view of Motor Ombudsman activities, the Panel is made up of members from within and outside of the automotive industry. Organisations represented include Citizens Advice and the Parliamentary and Health Service Ombudsman.

Please click on the links below to download each annual ICAP Report as a PDF document.

2016 Report

The post ICAP Report 2016 appeared first on The Motor Ombudsman.

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